Ocean Beach Pool
Ocean Beach Pool, Jalan Ritz Carlton, Jimbaran, Kuta Selatan 80362, Bali, Indonesia- Viewpoint
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Luxurious Accommodation with Spectacular Views
RIMBA by AYANA Bali offers a 5-star experience with 12 outdoor pools, a well-equipped gym, and 19 dining choices. Each room features a private balcony, minibar, and LED TV. Some rooms even provide direct access to a lagoon pool. The resort's scenic tropical landscapes create a serene atmosphere for guests to unwind.
Convenient Amenities and Services
With free WiFi throughout the property, a 24-hour front desk, and complimentary shuttle services to nearby attractions, guests can enjoy a hassle-free stay. The resort also boasts a children's playground, business center, and multilingual staff, ensuring all needs are met promptly and efficiently.
Culinary Delights and Cultural Experiences
Indulge in a variety of dining options, from authentic Chinese cuisine at Ah-Yat Abalone to international favorites at Toge Restaurant. Guests can also savor breakfast at the sister property, AYANA Resort's Padi Restaurant. Additionally, priority access to Rock Bar and the spa & wellness center at AYANA Resort Bali allows for a truly unforgettable stay.
Book your luxurious getaway at RIMBA by AYANA Bali now to experience unparalleled hospitality and relaxation.
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
42 sqm
Resort View, With View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
82 sqm
Resort View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
82 sqm
Resort View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Single bed (90-130 cm wide)
Room details
42 sqm
Resort View
In-room amenities
Sleeps
Up to 6 guests
4 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
124 sqm
Resort View
In-room amenities
1 King Bed or 2 Large Twin Beds
452-sq-foot soundproofed room, balcony/patio with garden views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 47-inch LED TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Room details
42 m2
Garden View, Forest View
In-room amenities
1 King Bed and 2 Large Twin Beds
1335-sq-foot soundproofed room, balcony/patio with bay views
Layout - 2 bedrooms
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 47-inch LED TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 6 guests
6 adults · 5 children
Room details
124 m2
Bay View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
53 sqm
With View, Forest View
In-room amenities
1 King Bed and 2 Large Twin Beds
1163-sq-foot soundproofed room, balcony/patio with resort views
Layout - 2 bedrooms
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 49-inch LED TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual doorbell notification
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide)
Room details
108 m2
Resort View
In-room amenities
1 King Bed and 2 Large Twin Beds
1335-sq-foot soundproofed room, balcony/patio with resort views
Layout - 2 bedrooms
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 49-inch LED TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual doorbell notification
Non-Smoking
Sleeps
Up to 6 guests
6 adults · 5 children
Beds
King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide)
Room details
124 m2
Resort View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
42 sqm
Resort View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
42 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
82 sqm
Bay View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
42 sqm
Bay View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
42 sqm
Bay View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
42 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
82 sqm
Bay View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
53 sqm
Resort View, Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
53 sqm
Resort View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
53 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
53 sqm
With View, Forest View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
53 sqm
Pool View, Sea View, Ocean View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
53 sqm
Pool View, Ocean View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
53 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
53 sqm
Pool View
In-room amenities
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
108 sqm
Resort View
In-room amenities
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
108 sqm
Ocean View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
82 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
124 sqm
In-room amenities
1 King Bed and 2 Large Twin Beds
904-sq-foot soundproofed room, balcony/patio with resort views
Layout - 2 bedrooms
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 49-inch LED TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Sleeps
Up to 6 guests
6 adults · 5 children
Beds
King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide)
Room details
84 m2
Resort View
In-room amenities
1 King Bed and 2 Large Twin Beds
1163-sq-foot soundproofed room, balcony/patio with partial ocean views
Layout - 2 bedrooms
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 49-inch LED TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual doorbell notification
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide)
Room details
108 m2
Partial Ocean View
In-room amenities
1 King Bed OR 2 Large Twin Beds
452-sq-foot soundproofed room, balcony/patio with bay views
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 49-inch LED TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual doorbell notification
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide)
Room details
42 m2
Bay View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
The varieties The luxurious vibes The comfort
Lobby looked a little too packed and crowded
The pleasant smiles on staff faces
Queues at Breakfast
I loved the pool
I liked it all - there was not anything i did not enjoy
Good breakfast
I stayed here three years ago and everything was excellent. Unfortunately, this time the experience was completely different. No one came to show me the room, and the level of service was not the same as before. The place was extremely crowded, to the point that the staff could barely keep up with the guests and provide proper service.
The expansive grounds and beautiful helpful staff. Sheer luxury
Could not experience everything on offer. Need to stay more days.
It was wonderful holiday for me and my family. FANTASTIC
Hotel is fantastic. You can not imagine how is beautiful. Everything was perfect. I can write more and more sentences but you should go and see.
I did not have breakfast
My room was in an area of the hotel that felt like a basement, the shower was positioned in a round bathtub and to get into the shower you have to climb over a 50cm rim. Dangerous. There was no vanity. Bathroom was very small. The tv was awkwardly positioned in a corner and there were no movie channels. The room was claustrophobic.
Fantastic property with so much on offer. Great attentive friendly staff. Besutiful resort and variety of cuisine and dining types. Team around property very helpful.
Needed to stay longer to maximise everything on offer.
they thought of everything
Everything about Rimba was outstanding. Great food, beautiful grounds and pools, lovely and helpful staff. And being part of the wider Ayana complex - so you can visit the other resorts for meals or swimming etc - was special too. Highly recommended!
Incredible hotel with amazing service scenery and food, the Rock Bar is amazing
Nothing
サービスが行き届いている
周りに何もない
Ease of service, cleanliness was amazing. Staff were always around to assist with a smile. Will definitely go back.
깨끗하고 멋진 시설과 환경, 친절한 직원들 완벽한 숙소였습니다. 조식도 맛있었고 리조트내 여러 모두 이용할 수있다는 점이 굉장히 좋았습니다 3박 4일 동안 알차게 놀았습니다.
주변에 리조트 시설밖에 없어 아쉽더라구요 바다와 시내 체험을 충분히 한 후에 오신다면 완벽할것 같습니다
Design, locatie. Mooi bad met enorme douche.
Kleine kamer. Druk, vooral bij de zwembaden. Kamer is gehorig.
All things are great
Food options in the breakfast
景色が絶景 敷地が広くていろんな場所に楽しめるものがあり良かった。 プール最高
食事の時にハエがたくさんとんでて嫌だった
The resort is incredible, staff are happy and very helpful especially as I had booked several rooms for family staying for my son’s wedding. We invited 80 guests to stay at RIMBA. Excellent food and variety. Very patient helpful staff with my elderly parents transporting them around the complex. Exceptionally clean property. Our resort view suite was sensationally big and luxurious. Highly recommend and would stay again. Grounds are immaculate. So much to do in such little time we stayed. The AYANA Spa and thalossotherapy was excellent.
Staff have some difficulty with speaking English aNd communicating clearly. Some delay in email communications. Little slow with poolside food service.
good location, very big property with many swimming pools and restaurants. Comfortable rooms and beds. Good value for money.
a bit noisy during the evening and mornings from the other rooms around
Es war einfach ein Traum - soviel zu erkunden in der Anlage, viele verschwiedene Pools und toller Service.
Natürlich nicht günstig, aber auf jeden Fall sein Geld wert
Pools, Rock bar fantastic, staff fantastic, Saka museum, gardens
Room right next to reception hall, very loud 24/7, earplugs in room, not enough day beds, lounges, Loud clientele, no nightlife
The complex itself and the fact it is connected with Ayana
The rooms including beds and washrooms.
Everything!!!! But what stays with me is their services and kindness
Nothing
園區很大很美
去峇里島12天只有在Ayana 得Bali belly,我也是無語了,我們入住三天兩夜都在渡假村裡面就餐,完全沒有吃外面,我男友一個早上拉了七次,我是一直想吐,當下很想趕快結束旅程,結果一離開去別的地方吃了了Canggu 那邊餐廳就好了,當然我男友是有吃藥,不然都要脫肛了。還有著名的岩石酒吧Rock bar的小點也太難吃了吧,我平時都秉持著不浪費的精神,但真的太難吃,也不小心點太多。只有景色美有什麼用處?
All the swimming pools and beach and gym.
Nothing - really liked everything.
Yoga was great a little pricey food was yummy cultural dinner and show was great especially the fire dancing and buffet Food and juices and sodas pricey but fantastic resort fabulous service kid love pool access. Amazing pools gardens saw happy monkeys the hotel provides food. Lots of restaurants all good felt safe .Trams take you from each resort Rimba Segara and Ayana
No mini bar, rooms a tad tired we loved pool access room noisy sometimes thin walls-they provide earplugs
可以在園區享受各個游泳池和餐廳。To’ge早餐很好吃、連吃兩天也有小變化。園區內可以抵達Kubu 沙灘很漂亮、可以預訂Rock bar看夕陽。
員工態度良好,但回覆速度比較慢。
Alles perfekt
Staff were super accommodating and kind. The pools were absolutely incredible and amazing rooms! Facilities were also insane! We cannot wait to go back
早餐除了我們住的飯店裡的選擇,還可以去segega和ayana resort的早餐店每一間都風景優美,樣式豐富。 我們有買漂浮早餐,我感覺價格是太貴了~不過泳池真的很漂亮,是一次很開心的體驗 我們住的是rimba 有很多遊樂設施還有kids club泳池也是和孩子 其他飯店的泳池,我們也有去,在villa還有ayana resort的最漂亮。我們也有去水療的spa,風景優美,按摩服務很好很舒服,但價格偏高,如果不在飯店做按摩,應該還有很多很棒的選項。 整體而言很適合孩子,服務人員態度都很棒~我很住得很舒適很開心!
在飯店吃晚餐,裡面的一些餐廳口味比較重,karang我們吃的比較不習慣,sami sami味道很好
The resort is massive with immense variety; every nook and cranny delights; beautifully crafted architecture and waterways; super-convenient tram transport between complexes; staff are extremely obliging
Confusion over membership discount: thought the receptionist meant it was applied at the end of the stay. One has to sign up for membership immediately when you check in
مرافق المنتجع جميلة جدا ومرتبه، بالذات للي عندهم اطفال، والعاملين موجودين في كل مكان، والمسابح متوفره بكثرة والتشجير كان جميل
الغرفة كانت صغيرة مقارنة بغرف بالي، اذا احتجت متعه لازم تطلع من الغرفة وتستمتع بالمرافق، لايمكن الدخول للشاطئ.
Amazing place, spacious rooms , friendly staff every single one was amazing, lots of restaurant/ bar choices beautiful unique rooftop bar and swimming pool . Rock ocean view pool is a must the food is amazing service was beautiful made Bali experience totally different
服務人員態度非常好,設施也很豐富,住起來很舒服
餐點價格略高但度假村內可以理解
good facilities good nature
room conditiom quite old. expensive.
It was amazing with so many facilities to access
The only negative I have is , they need to supply better quality irons and hairdryers in the rooms.I stayed at the Bali Hilton before I came to Rimba and their irons and hairdryer s wee of better quality and did the job required.
The service at this resort was exceptional! Staff were always kind and went above and beyond. We were surprised as to how much there was to explore and all restaurants were excellent. We remember almost every staff interaction that’s how good they were! Especially Bintang at Liu Li palace, please let her know she is amazing!
Variety of facilities
I keep getting charges in my credit card even though I checked out three days ago. Staff hard to understand and check in was a nightmare
Ayana Rimba is a beautiful, immaculately maintained resort with stunning grounds and plenty to keep families entertained. Breakfast was lovely, with a great variety of options, and the fish feeding was a particular highlight for the children. There are numerous restaurants throughout the resort, giving guests plenty of choice, and while drinks were quite expensive, we found the food to be reasonably priced. We also received excellent service throughout our dining experiences, with a special mention to Pasek from the restaurant team, whose friendly and attentive service stood out during our stay. We had a wonderful dining experience at Rock Bar, and the kids especially enjoyed the inclinator ride down to the venue. The hotel was very accommodating and quick to arrange a booking for our larger group. For families, the kids’ club is a real standout and, in our opinion, is even better than the one at Ayana Resort. The staff there were exceptional, particularly Dinda, who was incredibly warm, kind, and engaging with our girls. Housekeeping also went above and beyond during our stay, creating adorable towel animals and leaving sweet notes for the children. When one of our daughter’s teddies was accidentally taken with the bedding, the team made a genuine effort to locate it and returned it with a thoughtful note, which we greatly appreciated. Overall, the resort offers a beautiful setting and many memorable experiences for families.
The main drawback for us was the size of the resort. While the grounds are impressive, getting around requires relying on the trams, which run approximately every 10 minutes but often fill up quickly. As a result, we frequently had to wait for a second tram, meaning it could take anywhere from 15 to 25 minutes to reach another part of the resort. On our first morning, our room had still not been serviced by around 2pm, and we needed to contact housekeeping. Based on this experience, I would recommend using the app to schedule or request housekeeping as soon as you leave your room. Although the swimming pools were beautiful, we were disappointed by some of the slide restrictions. Our 8-year-old was not permitted to use the large slide because she was considered too tall, and our youngest was unable to use it because her swimsuit had a zip on the back. The rooms themselves were lovely but felt a little cramped for a family, and while the resort is undeniably picturesque, we felt it was somewhat overpriced for what it offers.
The check in, the staff, the rooms, the food and all the facilities. Amazing stay
Amazing resort!
房间干净舒适,工区很大可以慢慢玩,gelato好吃
Everything it’s like entering heaven! You don’t even need to leave the resort! I’ll definitely be back again! Amazing staff beautiful views delicious food! I love Bali
工作人員都很友善,風景非常美,很適合度假的地方。下次有時間可以多住幾天。
We loved the pools, how comfortable the rooms were, how easy the app was to use and how helpful the staff were
Felt the food was slightly overpriced and lacking in flavour in some restaurants
Beautiful huge property - but doesn't necessarily feel huge - more like an estate. Lots of choices for dining, etc. Lots of beautiful pools, and everything was pristinely clean.
Nothing. But we did stay low season (late March), and I imagine it 'could' feel crowded high season with full occupancy. There are many trams to shuttle you around across the property, though we really never had a wait.
度假村內設施豐富,完全捨不得離開。
App使用需要適應時間,所幸工作人員都很熱情協助。
The service at RIMBA by AYANA Bali was truly exceptional. From the moment we arrived, the staff were warm, welcoming, and highly attentive to every detail, ensuring a smooth and relaxing stay. The hospitality and professionalism across the resort were outstanding, making the entire experience feel luxurious and memorable. A heartfelt thank you to the amazing team for their dedication and genuine care. Their exceptional service truly made our visit special.
N/A
Everything!!!!! Highly recommend staying in the resort for at least 3 nights and its still jot enough and you will end up having places that you haven't seen yet.
Maybe the restaurants prices are a bit high but not that much.
We LOVED this place! It was such a memorable and amazing experience. We loved the resort, friendly staff, access to different pools, amazing food and fun activities. There was always something to do at the resort and we felt so welcomed and relaxed. A highlight was the staff and fun towel art they would leave every morning alongside the buffet breakfasts from all different resorts. We absolutely loved the coconut ice cream which we had almost every night! We will be back!!!
Loved everything
Stunning facilities, staff friendly above expectation, the views, the pools, the restaurant, the internal trams for moving around were absolutely perfect.. Yes, a little bit pricey but perahps worth it and I will definetly return to this place.
The room was not fully functioning, missing a microvawe and coffee machine/express machine which I would love to have it
Fantastic service, lovely rooms inside an amazing resort
There were lots to do inside the resort. Each of the hotel lobbies were stunning and rooms were spacious. Breakfast buffet was great and definitely the highlight of the day.
1- Housekeeping services were very inconsistent. On the first day of our stay our rooms were cleaned twice a day which exceeded expectations. However, on the second day, although we had left the rooms for a few hours and pressed the button for housekeeping, we came back to find our rooms still unserviced. We had to request the housekeeping service through the app, which took a while. After the cleaning, the toilet in one of the rooms stopped working and was leaking water. 2- It was extremely difficult to order online food delivery to the resort. It took an hour for resort staff to pick up our food delivery from the main gate to the hotel lobby as the external delivery drivers were not allowed to enter the resort. 3- Insect/pest control inside the resort and hotel rooms is awful. We found mosquitoes inside our room and there were insects everywhere. 4- The resort app needs improvement. We booked two rooms for our family under the same last names. However, the app doesn’t recognise that there are two rooms/multiple people, so only one person from the family can be registered on the app. This makes ordering room service very confusing as it would always get sent to one room/the wrong room. 5- Visit to the Ayana farm was very unpleasant. Resort staff were often very friendly and helpful, however, when we visited Ayana farm, there were barely any staff there. The one staff that we saw avoided eye contact with us in circumstances where we were clearly lost and were looking for help. There were no clear signs as to how to tour the farm without a guide, and no reception desk to make enquiries. The buggy took a very long time to come as well and no one told us where to wait.
Everything! It was so relaxing and the people were so nice, thank you for making it a memorable birthday!
Clean, lovely facilities and very helpful and friendly staff
Nothing
Personeel is uiterst klantvriendelijk. Ontbijt is zeer uitgebreid en van hoge kwaliteit.
Prijs van het diner is aan de hoge kant.
The property is massive and loads of chicories, pools and restaurants for everyone. The staff are super friendly and very helpful.
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
9.75/10The rooms were clean and comfortable.
Service
9.99/10Exceptional service, especially highlighted with specific staff members.
Location
8.76/10The surrounding area is not great, once you leave the resort.
Room Quality
9.71/10High-quality rooms, clean and comfortable.
Amenities
9.74/10Great amenities with many activities available on-site.
Value for Money
8.2/10Food and drinks are expensive, perceived as overpriced.
Food and Beverage
7.75/10Food and drinks are very expensive but of high quality.
Overall Experience
9.72/10Overall a fantastic experience with many positive aspects.