Benjamin Business Hotel vs Similar Hotels

Rooms are described as worn, with reports of stains, poor air conditioning (very hot rooms) and occasional lack of hot water — room condition is below expectations.

Negative experiences with room conditions, including maintenance issues.

Room size and some rooms are praised (large rooms), but there are serious negative reports: one room was very small, signs of damage/unsafe fixtures, and one AC unit fell toward the bed — room quality requires improvement.

Rooms received positive remarks but is somewhat affected by ongoing construction.

Multiple reviews report stains on mattresses, rooms with ants and cockroaches, dirty outdoor seating and inconsistent housekeeping (forgotten soaps) — cleanliness is a clear weakness.

Several negative comments about room cleanliness and unpleasant odors in the bathroom.

Mixed signals: several guests praised cleanliness, but at least one stay reported a dirty bed and visible defects in the room; overall slightly below top-tier due to those incidents.

Mixed sentiments with some cleanliness issues noted, especially in the bathroom.

Consistently praised: close to highway and train station, convenient for business trips and with plentiful underground parking — location is a major strength.

Multiple mentions of excellent views and location near the beach.

Multiple guests called out the location as great; however there are reports of street construction and nighttime noise that slightly reduce the score.

Location is convenient and appreciated by guests.

Mixed but predominantly positive: several guests describe staff as very helpful and exceptional (including specific praise), though there are isolated reports of rude or inattentive reception. Overall service is considered a strong point by many reviewers.

Mixed feedback; some positive comments on staff but major issues reported regarding handling of special occasions.

Generally excellent guest-facing staff and specific praise for the guest-relations manager (Ronit) and pool attendant; some isolated but significant complaints about phone handling and an unfriendly reception agent, but overall service is a standout feature.

Staff were acknowledged as friendly and professional, providing excellent service.

Several complaints about breakfast quality (buffet downgraded to poor lobby offering), lack of breakfast availability in some cases, and unpleasant lobby snacks — food and beverage is a weak area.

Positive mentions of good breakfast selections.

Repeated positive comments about breakfast (described as good/tasty/excellent) make F&B a clear strength for the property.

Dinner options were noted as lacking; breakfast received praise.

Mixed amenities: good parking and drink machine praised, but tea/coffee corner, lobby snacks and bottled water policy disappointed several guests; overall amenities are reasonably good but inconsistent.

Well-rated overall features of the hotel based on positive remarks.

Breakfast and basic amenities are good, but specific amenity issues noted include an unheated indoor pool, parking/parking-response issues and lack of a comfortable smoking area after hours.

Amenities are adequate but could be improved; pool was closed during stay.

Conflicting impressions but several guests explicitly note excellent value for price; despite some negative experiences, multiple reviewers feel the hotel provides good value, especially for business stays.

Some reviews indicate that guests felt underappreciated for the cost.

Most guests found the stay worthwhile and some called it a perfect spontaneous visit; however, at least one guest felt overcharged for a room change and reported feeling mistreated, so value is good but not flawless.

Review indicates mixed feelings about the price relative to the service received.