City Express Plus by Marriott Ciudad de México Santa Fe vs Similar Hotels

Rooms described as comfortable, bright with good views and functional; some negatives include a few hard beds, TV not working for one guest, shower lighting/ventilation issues in some rooms.

Rooms had issues with cleanliness and lacking basic amenities.

Negative mentions regarding the discomfort of the beds and overall room conditions.

Concerns about maintenance issues and outdated furniture.

Generally reported as clean: multiple guests mention 'limpio', 'limpieza excepcional' and clean rooms, though one comment noted the restaurant was found dirty on a particular visit.

There were mentions of poor cleaning in rooms and lack of amenities like bottles of water.

Multiple reviewers mentioned issues with cleanliness, specifically the lack of cleaning during the stay.

Multiple reviews highlight issues such as dirty bathrooms and unclean items.

Consistently highlighted as a strong point: many guests note excellent, central location, proximity to activities and shopping, and convenient for business.

The hotel's location was frequently mentioned positively.

Commended for its excellent location close to supermarkets and amenities.

Guests appreciate the hotel's prime location near shopping and transport.

Mixed service feedback: several guests praised staff attention, but there are repeated reports of unresponsive communication, slow/no replies to messages, and at least one report of poor staff service.

Mixed sentiments; some staff were praised while one waiter was criticized for poor service.

Generally positive feedback about service, especially the friendly reception staff.

Generally positive feedback about the staff's friendliness and responsiveness.

Frequent complaints about breakfast: limited variety, early closing time, use of disposable serviceware and declining selection; a few guests enjoyed the breakfast but overall sentiment is negative to mixed.

Breakfast variety was considered lacking, and a singular experience was noted as very poor.

Not specifically mentioned, assumed standard quality for this hotel tier.

Breakfast variety mentioned as good, but specific food items received criticism.

Wifi and basic services are praised, but parking availability and fees are a frequent problem; breakfast service uses disposables at times and restaurant variety/cleanliness are concerns.

The pool's temperature was criticized; lack of towels at the pool noted.

Praise for luxury amenities, but noted absence of basic cleaning items and a washing machine.

Good selection of amenities noted, though some items were dirty.

Mixed perceptions: some guests said the price was reasonable for what was offered, others complained rates were overrated and parking charges were higher than expected.

General consensus that the quality justified the price.

Some reviews indicate that for the same price, a hotel with more services could be obtained.

Guests feel it’s fair value but with room for improvement in quality.