Asia Stars Hotel

Close to the city,advantages

The hot water didn’t work

Clean

The bed was comfortable.But the bathroom is not clean specially the shower curtain got mouldy and the wall in the shower got mouldy.The basin in the bathroom is dirty luckily we only stayed overnight

I don't like the bathroom is dirty

Great

Near the city

i like the location. close to pharmacy

accommodating and well-mannered staff

shower and faucet needs update

Good, need to improve by providing disposable toiletries like shampoo, tootbrush, toothpaste, slippers. Other hotels provides thae above, in that way customer satisfaction is guaranteed. If that happens he can recommend to his friends.

No disposable toiletress, tootbrush, toothpaste.

The area was nice, conveniently located in the downtown area, and the staff there is excellent. They also provide a free breakfast as well. There were some insects in the bathroom, but that is not unusual in Tacloban. Overall the stay was very enjoyable.

The kitchen was closed after breakfast due to New Year's Eve. It's unacceptable for kitchen to close when guess are staying at hotel. Additional I didn't like the lack of variety on the menu!

The hotel was in location in a very convenient location

It was very okay for the affordable price.

Conveniently located in the city center, close to the airport, restaurants, and malls. The receptionists are friendly, approachable, and very helpful.

I will rate my stay based on my room experience. The towels provided were quite old, and there was no toilet mat. The shower had no hot water option, so it was always cold. Only a small-sized Safeguard soap was available, with no shampoo or lotion provided. Additionally, there was no toothpaste or toothbrush included.

good stay, affordable.

Room really needs updating.

Cozy ambiance and clean. Attentive staff. Great! We'll be back.

Lack of smile

Clean and at the heart of the city

With breakfast

Great location

Things that are not available is fine as this is a value for money short term stay in Tacloban downtown proper. Best to award a five star is to strengthen the wifi coverage as the internet is an essential tool for travellers.Stayed at 3rd floor but the coverage is fluctuating to one bar to zero bar.

Kindness of the staff

None

This hotel has the meanest, most evil receptionists. Of all the hotels I've been to, never have we been yelled at, disrespected, and berated in front of everyone -- only at Asia Stars Hotel. Even though my company has been a long-time client of Asia Stars, receptionist Shyrene (Shy/ Shairene) said I had no booking, did not let me in (despite company confirmation), transferred me to her co-receptionist (who also yelled at me by the way and told me there's nothing I can do). After a few phone calls with the hotel owner, they eventually confirmed and NEVER apologized for the mishap. The receptionists treated me as if I was the most stupid person she's ever met. Mga bastos kayo! Hindi dahil hotel receptionist kayo, pwede niyo na kami bastus batusin na parang walang bukas :(

Booked a room for 2 adults and 2 children then they gave me a room with 2 single beds..

Close to everything

None

Was happy to stay there, bed was nice, would stay again, although Tacloban shuts down by 8pm, not exactly a tourist haven, not sure I need to visit Tacloban again.

Right in the heart of the city and it’s clean.

The hotel has no water heater. You have to take a cold shower.

Staff

Location was great and this hotel can run on it’s own back up power supply as there was a power outage on one day of my stay and the hotel was not affected in any way.

Air con remote did not work, taps are poorly labelled for which way is hot or cold water. Rooms were ok but we had to request a clean set of towels as nobody offered to replace them after two days.

The staff is very courteous.

Good

Overall this hotel is a good value. It’s located close to restaurants, shopping and the water, the room was simple but clean, and the staff was pleasant, professional, welcoming and efficient. The only downsides were that the hotel restaurant was not always open during its stated hours, and the hotel has a weird system for wifi access. Otherwise, I would recommend it!

It was Great 👍

Property along city of tacloban, easy to located, accessible to all my daily needs

Most accessible to my daily needs

Booked a room for 2 adults and 3 children, beds in description on app say 2 double beds and 1 single It was 3 single beds

Walkable to anywhere downtown. The staff are very courteous.

The staff were very accommodating.

The walls were dirty. A lot of ants crawling around the table and around the cups and glasses. They only provided 1 soap in the sink and nothing in the bathroom and no shampoo. The towels are old and dark white.

great location for my intensions to visit relatives room was adequate and clean

shower had no hot water,

Well because we used Booking.com we did not get free breakfast. I guess in the future we will not use booking.com to book this hotel. Same price with free breakfast if not using bpoking.com is what front desk told us.

Staff was not as friendly as before. Not trained well.

No hot water

Convenient location

No tissue box inside the room only tissue roll in the washroom. No kettle inside. Kettle upon availability.

The last room we got was very nice. Staff there are nice. We use this hotel often. Some rooms the air con is hard to get right. Ask for a corner room no noise at all last trip. Feel very safe there. Price is ok.

Nice place to stay it is in the center of city.

close to downtown area

room hot water worked only partly. tried to take a bath and got Luke warm water. coffee cups in room but no coffee and no water pot to heat water up. bed or bed sheets gave both my partner and I bug bites when we woke up the next day. tried to sleep and one do try lights for over four hours kept doing a flash like photography. when I downloaded an app to detect hidden camera it came up positive for one in the light near the mirror above the bed. I felt extremely uncomfortable after this. I sent a message to the hotel to complain using the booking message system without any response.

We like the hotels location, clean, hot water friendly staff.

Could be less of a price.

none

room was dirty, there’s dead cockroaches on the floor, air conditioner only works if you put your keycard to the keycard slot, a/c wasn’t as cold more like a fan, shower does not have pressure. Will not be going back to the place.

Nothing

First room , no fridge or kettle, door to hallway had big gap down door jamb so could see into room clearly , swapped to another room and extra price for fridge, bathroom was really dirty, under sink open area i dont think has been cleaned in years, very noisey at night as staff seemed to hang around floor and noisey, we where booked for 6 nights but had to get new password for wifi every morning , disapointing , first night shower no hot water, maintenance man came , had to pull knob and let water run on floor till hot then push knob in , to hot to shower under and when tried to adjust would go cold before finish shower, thats after terrible smell from drain

Friendliness of staff.

Friendly smile, a willingness to help all the time.

Friendliness

Staff were excellent, room was clean and beds comfortable bathroom was clean but no running hot water and the toilet seat was broken

No running hot water and the toilet seat was broken

It was suitable for an overnight transitory stop passing through Tacloban from the Province of Eastern Samar on the way to the local airport to connect with international flight in Manila. Back up generator covered for a couple of hours power outage

The bathrooms all need an upgrade, and revamp - they are clean but very tired and many things broken or cracked eg plastic shower screens, toilet seats, need for retiling

Comfortable bed Nice and clean Smooth comfortable sheets Many tv channels

The staff were courteous and helpful.

Central location

No breakfast included because I booked online

it’s Strategic

no Comment

nothing

the rooms are dirty, ants and other bugs in the room. the room smelled and mold in the sink and in the shower. hot water in the shower worked intermittently. I was embarrassed and ashamed my wife had to stay in this in this place.

Stay was comfortable. Staff professional and accommodating. Easy access to great foods and close mall. My favorite place to stay when in Tacloban.

It was so peaceful.

The water got cool before I finished my shower.

First time I have slept in a single bed for years and receptionist made it hard work to get wifi password which did not work well anyway do not think will stay again