Carlton Downtown

Everything in bayty restaurant was amazing From the service to the food The staff was very friendly and helpful especially salem and myo

The room and atmosphere are very convenient , the staffs are very hospitable.

Really nice and friendly staffs. And the travel consultant named Su, she was really kind and patient to us explaining all the details professionally. Booked our safari with her and the experience was fantastic. really recommend

Perfect stay. Mr Ankush at front office gave us a fantastic room with good view and space. Mr Raphaer at breakfast welcome every morning with smile. It made our day.

I have to say I’ve been staying at the Carlton Downtown Dubai for years, and every time I feel absolutely wonderful — it truly feels like a home away from home. The entire staff is kind, welcoming, and always ready to help with a smile. A special mention goes to Raphael, the head waiter, who is incredibly attentive and genuinely cares about the guests. The breakfast is varied and very good, with plenty of options to suit different tastes. If you are gluten intolerant, you can simply ask and they will happily provide gluten-free alternatives. From the comfort of the rooms to the excellent service, everything is good. I would gladly return again and again, and highly recommend this hotel.

The buffet restaurant at the hotel was a wonderful experience. The food selection was wide and well-balanced, offering both international and local dishes, and everything was fresh and flavorful. The staff were friendly, attentive, and made us feel very welcome throughout the meal. The dining area was clean, comfortable, and nicely arranged, creating a relaxed atmosphere. Overall, it was great value and a perfect place to enjoy a satisfying meal. I would definitely recommend it and would happily dine here again. I would also like to give special thanks to Rabhel who was exceptionally friendly and attentive. Their warm service and professionalism made our dining experience even more enjoyable.

Everything was perfect and amazing, especially Ali was really friendly. Breakfast was so tasty. The location was near metro.

raphael is so kind and friendly and room service is so good!❤️

Excellent breakfast buffet. Good food and great service! Tks Mr. Raphael for your hospitality

Rafael at the breakfast buffet was very helpful. over all experience was amazing. esp for the uograded room for 4 nights🥰

The breakfast at the restaurant was amazing . The manager in charge took care of our dietary requirements and went beyond in expectations. He arranged for Indian food for my family. Highly recommended. They are customer centric ! Kudos ! I must also add that their antique bazaar Indian restaurant is classic . The ambience is very unique and the food tasted awesome ! Must visit ! Prices are nominal and excellent hospitality. We all enjoyed it

We asked the concierge to call a regular taxi to the airport, but instead of arranging an official taxi, we were taken to a car that was already waiting in front of the hotel. It felt uncomfortable because the concierge staff and the driver seemed to know each other, and it gave us the impression that there might be a private arrangement between them. As hotel guests, we expect transparent and trustworthy service, especially when it comes to transportation. This experience left us feeling disappointed. there was no hair dryer available in our room. This is a basic amenity that guests generally expect to be provided, and its absence caused inconvenience during our stay. during check-out, we were informed that housekeeping confirmation was required in order to process the deposit refund. As a result, we had to stand and wait in the lobby for approximately 10 minutes, which felt unnecessary and poorly managed, especially at the time of departure.

I have never experienced such poor service at a hotel in Dubai. The price and the level of service do not match at all, and in my opinion this hotel does not deserve a single star. During my stay, the customer service was extremely poor. Housekeeping repeatedly forgot to provide clean towels, were very stingy with toilet paper, and took an unreasonably long time to respond when called. On top of that, when contacting the reception from the room, I was constantly transferred from one department to another instead of having my needs handled properly the first time. This level of service is completely unacceptable. After checkout, the situation only became worse. Once the money has been taken, it seems impossible to get it back. It has now been 21 days, and I still have not received my deposit. The hotel cannot be contacted via WhatsApp, and when sending an email, the head office responds only to forward the message to the hotel. After that, there is no response at all. I find it extremely embarrassing that a hotel chooses to keep 500 dirhams from its guests. This was my first and last stay at this hotel.

Excellent customer service, friendly and professional. Enjoyed the scent in the hotel and the festive decor and music.

We have been to Dubai as a family many times but I would say staying at The Carlton Hotel downtown was the best by far. Everything was amazing especially Abdul. From the first day we met Abdul till the end he was amazing in every way. He helped us with all our needs and went beyond to make our stay pleasant. I would give Abdul 10/10 for his service. Keep up the great work Abdul you deserve it. Rawani family from Australia

Great location for the hotel, stone throw away from metro station and in heart of downtown. Folks at reception and overall service staff has excellent attitude. Rooms are space and with awesome views, try to select upper floors for panoramic views. Advice to Hotel Management : It is time to renovate the rooms and have the modern amenities, at times the room felt dated.

Excellent stay and helpful staff , abdul and Jaireh and Taj and and the rest of the staff ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,,

Great service and helpful staff Made sure we settled in ok Raphael in the restaurant especially attentive to our needs.

In the heart of downtown. Only one metro station away from Dubai mall. Walking distance from Museum of the Future. Lots of facilities and shops around. All necessities available on 24/7. All other attractions are easily rechable by the Red Line Metro. Breakfast buffet is superb. Room service is excellent. Will come back !

All excellent and. very big and very beautiful and attractive and amazing and so cute. ……have god day and have good night in hotel

Great hotel with amazing views of Dubai Downtown. The manager Mr Gopa understands customers very well. The 12pm checkout is quite convenient as it does not put guests under a lot of pressure to pack and leave and have breakfast. Furniture is great especially downstairs and reception area. Having 3 restaurants in the builiding and which close very late is a huge plus too. The recommendation I would give are: 1. To have more options on the TV channels 2. Round plug electric adapter for guests from countries that do not use square types. 3. Mentioning the 500AED deposit upfront so that guests plan accordingly. Other than that I give Carlton Hotel Downtown a full 5 Stars.

Room and location is really great.We have really good holiday.Because of high floor we have mesmarising view. Their is scope of improvement in breakfast

I stayed at Carlton downtown hotel in Dubai with my friend at Nov 2025 and recommend it for a comfortable and affordable stay in Dubai. Good points: -Great location at Sheykh Zaed road,right next to the Financial center metro station. Dubai Mall is just one metro stop away. -The room had a nice view and was spacious(70-75 sqm) with a full kitchen (cooker,fridge,washing machine)making it feel like home. -Friendly staff and rooms were always clean -Breakfast had good variety and the team quickly refilled food and clean tables. Not so good points: -One day, there was no hot water, and I had to wait 15 minutes after pressing the boiler button. -elevators made a loud noise when we waited for them on the higher floor ,it was not annoying for rooms but not seems normal! Despite these small issues, they didn't affect our overall experience. For the price and location, this hotel is excellent, especially if you want spacious rooms, a kitchen, and easy metro access without paying a lot.

Very attentive staff. Breakfast views is the best, food is nice as well, good staff. Will com back for sure. Glad we stayed here

Clean spacious room….. well maintained Staff friendly and helpful. Spa and gym facilities well equipped. Breakfast was good for a hotel buffet breakfast.

Good services experience Ali and priya They are very nice.......................................................

Good afternoon. The hotel is quite new, and the lobby has just been renovated. Our room was cozy and included a studio kitchen and a separate bedroom. Our room was cleaned daily, and clean towels were provided. I especially want to mention the breakfast, it was varied, including European, vegetarian, Indian cousine. The pastries were very delicious, as were the fresh fruits and vegetables, porridges, etc.. The restaurant offers a beautiful view of Dubai. And on the 47th floor, there is a rooftop pool with a view of the Burj Khalifa,the tower was visible from our room as well. The metro is 2 min. away (Financial Centre metro station, just one stop to Burj Khalifa m.st. ) I want to specifically thank you for the sweet gift on my birthday, it was a surprise, and I was very touched. The staff is very helpful,we were provided with bottles of water every day. Thank you very much for your kindness.

I stayed before few days in Carlton. I got an upgrade for my rooms was spacious and good view, Priya at the reception she is amazing and always ready to help. Also all the facilities was amazing.

It was outstanding stay we enjoyed a lot our stay as family with very friendly staffs and very good service. We recommend the hotel to others especially our friends.

Thank you for all fast response and your support by housing department and receptionist department during my stay. It’s having a great trip here

Very nice stay nice room .nice location Good staff speacily Mr.taj .ms priya and mercy..i wil surely i ill back............

Amazing location 🤩 , Best view of sea and bhuj Khalifa 😍 , Atmosphere is so pleasent and view from above is so good, Rooms are so comfortable, Service of staff is so fabulous, best location for family and friends to visit...Lovely ❤️🎀

We stayed for our 10th wedding anniversary and they kindly upgraded our room, they also left us a complimentary cake which was a nice gesture, breakfast was good, staff were friendly, hotel was clean.

The restaurants within the hotel have amazing customer service and great food. Would highly recommend the experience.

Stayed in room number 3708, its a deluxe one 2 bedrooms etc., Clean maintenance and good breakfast, please nt stay and great view.

Overall a good stay - rooms, breakfast, facility and the convenience of the location near a metro station. Recommended!

Great location - Stones throw from DIFC and 1mins walk to the Financial Centre Metro (ie only one stop to Dubai Mall). I recommend the 1BR suite as it has ample space and made my stay comfortable- thank you to Mercy and her team!

We stayed here for 5 nights and had a wonderful experience! The staff is extremely accommodative and friendly. A special mention to Shehzy from the team — she was incredibly helpful when we had to reschedule our trip dates. Truly appreciate her support! The location is unbeatable — just about 220 meters from the Financial Centre Metro Station, less than a kilometer from the Museum of the Future, and you even get a beautiful view of the Burj Khalifa from the hotel. Super convenient for sightseeing and getting around Dubai. The rooms are spacious, clean, and luxurious, with everything working perfectly. The hotel also has an Indian restaurant, Antique Bazaar, which serves amazing food — and guests get a 20% discount, which is a great bonus! Overall, everything about our stay was seamless and comfortable. Highly recommended for anyone visiting Dubai — you can’t go wrong with this location and hospitality!

Well clean and good service . Breakfast was excellent we enjoyed. Swimming pool also good and the top view is amazing Overall we liked

Good service and staff also good Mr Abdul is very helpful person I will recommend with my friends also And breakfast was fantastic

good location at the city centre not far from the airport cool rooms with nice views and good breakfasts all service team was good as well

Great service and staff. Made things easy for us to get to our rooms and relax. Dubai is a very nice city, lots to see, and beautiful weather.

It was great experience. Starting from the location, services, clean, tidy, relaxing, safety, great breakfast and facilities

Great service and hospitality by Mercy, Abdul and Nafeez. Had a pleasant stay. Got an upgrade to the Panaromic suite which had great views of the Burj Khalifa too.

Amazing big room in a great location and great view to all the high buildings and burj khalifa, It was all clean and good smell

The overall stay was ok, however I had a few issues. I didn't have hot water, only warm water for 6 days. I complained to the front desk at least twice with no resolve. They don't have wash clothes, so please remember to bring your own or purchase a few at the corner store. The elevator waiting time is longer than it should be, but hopefully that will be resolved once they remodel. Also please keep in mind that microwaves are not standard in all rooms. Again my overall stay was ok, and it probably would have been worse if the staff wasn't nice.

Good stay ,Nice location ,excellent breakfast buffay helpfull staff.. Lift experience is bad due to long waiting time

Everything was amazing thanks to the staff, the hotel was very comfortable and the breakfast delicious, location 10/10

We loved the hotel Hospitality, Cleanliness, comfort, Behaviour and location everything was great 👍🏻. We will definately recommend to stay in this hotel.

Stay was wonderful and property managed by professional staff including front desk, housekeeping and service staff. Not to mention that the location of property is prime and easily accessible

We had an excellent dining experience at Bayty, Carlton Downtown. Raphael’s warm and professional management stood out, while Angura and Jane provided attentive, friendly service that made us feel truly valued. The hospitality was seamless, elevating the delicious food. Highly recommend Bayty for its outstanding team and memorable experience.

Clean rooms, friendly staff, and a perfect location with great view of Burj. The breakfast was fresh and delicious. I’d definitely stay here again.

Had a wonderful stay at Carlton Downtown Dubai. The hotel is clean, well-located, and comfortable. Special thanks to Hsu, Ali, and Taj for their great help and hospitality. Highly recommended!

Good place to stay you will get relax and good ambiance and the staff's are very nice, accomodating and friendly specially Abdul😊 Cleanliness ☑️☑️☑️

Our stay at this hotel was a really great experience. The restaurant was excellent, and what stood out the most was the amazing service and hospitality of the staff. A special thanks to Rafael, who I believe is the restaurant supervisor. He was super friendly, kind, and truly made us feel welcome with his positive energy. His colleagues (if I got the name right, Maruuae) were also very professional and warm, which made our time at the restaurant even more enjoyable. Overall, the hotel itself was very good in terms of both facilities and service. Definitely recommended!

I recommend this hotel. It’s very clean and well-organized, with a nice view and respectful staff. The breakfast was varied and delicious, served in a calm atmosphere. Mr. Rafael, Mrs. Marwa, and Mrs. Qamar took great care of everything.

During my stay at the Carlton Hotel, I had a truly amazing experience at the restaurant. I especially want to highlight Raphael, the manager — he is the person who made every visit special. Raphael is incredibly attentive, kind, and welcoming. He has a unique talent for creating an atmosphere of warmth and hospitality, where you don’t just feel like a guest but like a truly valued person. His professionalism, genuine care, and ability to connect with people turned an ordinary dinner into a memorable and delightful experience. I would also like to thank the waiters Marwa, Qamar, and Anqura. They always greeted me with a smile, helped me with menu choices, and did everything to make me feel comfortable. Their attention to detail and friendly attitude added an extra touch of warmth to my stay. Thank you to the whole restaurant team! Because of you, I received not just service, but a real experience that left me with wonderful memories.

Great staff and location clean rooms also the breakfast was amazing, the only thing I would recommend to upgrade the gym with new machines

Stayed at the Carlton Downtown and found myself in a suite on the 25th floor staring directly at the Burj Khalifa. Now, that’s not a view – that’s theatre. You wake up, open the curtains, and there it is: the world’s tallest thing daring you to be unimpressed. Spoiler: you won’t be. The suite itself was big, comfortable, and frankly far too easy to sink into. The staff? Efficient without being robotic, helpful without hovering – exactly how it should be. Location is spot-on too; you’re in the middle of everything without the chaos creeping into your room. Overall, it wasn’t just a hotel stay. It was one of those rare experiences where everything just works. And in Dubai, where excess is the norm, this place manages to be impressive without trying too hard. I’d happily come back

The suite is spacious, for the deal I got, I had a superb stay. Abdul helped with the luggage and welcoming, really sweet!

Very aptly located , fantastic rooms and a great spread of Breakfast Welcoming staff with a genuine smile especially Abdul Hsu and Priya at the reception

Nice hotel To in the middle Of downtown. Help-full staff Great Breakfast With Burj view . Suit Rooms are very Spacious with great view

It was amazing stay in Carlton Downtown hotel with reasonable price in Dubai I recommend others to stay at this property

Most of our requests had been granted. Ms. Ahlam from the reception team was very accommodating and helpful. Taj and Ali were also very kind to assist us.

I had a great stay at this hotel! The staff were very kind and welcoming, and the room was spacious, clean, and comfortable. Breakfast was excellent with a wide variety of options, and the reception was always helpful and pleasant. The only minor downside was the wait for the elevators, but since they’re under renovation, this should be fixed soon. Overall, I highly recommend this hotel for its service, comfort, and great atmosphere!

I stayed at the hotel for an entire year. The service was excellent. And the staff were so amazing. Very special thanks to Abdul, Taj and Ali

Great hotel with excellent service. The facilities were clean, comfortable, and well maintained. Special thanks to ‘Hsu’ for making our stay even better.

The staff are very friendly and helpful, always ready with a smile and quick to assist with any request. We enjoyed our stay here. There is a Myanmar girl who is especially helpful and always has a sweet smile.

We only went to the Bayty restaurant for breakfast buffet. It was very nice. They have a large selection of delicious items. The staff were very helpful and welcoming especially the manager Raphael.

My stay was good and I would like to thank Ms .Mercy for the hospitality she is amazing staff kind she made my stay superb and everything in the hotel is amazing’will definitely come back again .

Very central location with things nearby. Clean room and friendly staff at front desk and other services. Abdul and Taj assisted us for bags etc and Hsu was very pleasant. Thank you

Chef Hasib, he is really nice and good chef and made omelette as per our request and also added many more ingredients which enhanced the taste

The hotel is very beautiful, they upgraded us to the suite with the burj khalifa view. The rooms were big enough and very comfortable. Is it a good value for money. The service was also pretty nice and the breakfast was satisfying. All in all, a very good place if you want to stay in downtown Dubai.

It was a good experience at this hotel every things went smoothly . I hope to visit the hotel again.. many thanks for all of your staff specially the reception crew ^_^

The stay was fantastic, special thanks to Hsu for on arrival room upgrade request. Besides all staff is super helpful and the view from pool area is unmatchable. Stay @CDH made our tour memorable 💙

Like to say all staff made the stay extra special. The hotel is located in an excellent location, less than 5 min walk to the Metro and less than 5 min walk to Gate Avenue Mall ( which has nice fine dining establishments and other dining options) and DIFC Business Center. Less than 5 min walk to Tim Hortons, Starbucks , Pharmacies that are open 24hr. There is a free shuttle that runs multiple times everyday to the Mall of Emirates. The Dubai Mall is only one metro station away.The rooms are clean, spacious and comfortable bedding.

great location. clean room, helpful staff. great view to Khalifa tower and Sheikh Zayed road, near all facilities and restaurants and all

Very good service given to us rooms r also goods service reception is very nice service Hsu mam as given good service to us Abdul sir also given good service to us

This is very close to dubai mall and burj khalifa. The stay was very comfortable. I must say that Hsu is very kind at the reception.

The stay was very good. Hotel Staff is very nice , they upgraded our room for free. Hotel has a good cleanliness. It was a good experience overall

Everything is good, staff is very nice. Breakfast is amazing. The location is really nice, nearby the metro station. I recommend people who come to travel choose this hotel

The experience is good and I really recommend to book this hotel even family, friends and couples. The staff are very nice and always care about what we need. ^^

Awesome.. they upgraded us to suites too and drip rooms with fantastic service.. Will surely come here next time ……………..

we booked in this hotel for 2 nights with breakfast. We highly recommended this hotel as the rooms are huge,clean and quite. Service is fast from reception, room service and the buffet team. Breakfast has a lot of food choices and all the staff's will great you and asked if you want something. It was a great experienced. 10/10 in this hotel.

We booked this hotel for 2nights with breakfast. Our room is huge, clean and comfortable. The location also is near to Dubai Mall and Metro station. I highly recommended this hotel service was the best and fast from the reception, room service and buffet team. It was a great experienced we have with my husband.

We booked the normal room but was given a deluxe room with a bit of burj khalifa view because they said it was available, making our arrival amazing. We were welcomed with a cake and the overall service was very good. Room services were all well organised and all the staff was so kind and available. We are so happy for our stay here, we had an amazing time and memorable feelings.

Its my 4th time in 3 years to stay here everytime I visit Dubai. I love the breakfast buffet here. The buffet had a lot of choices, everything was fresh and tasty, and I honestly went back for seconds (and thirds 😅). But what really stood out was the service. Marwa, Angura, Rapael, Myo, Jane, and Sean were all so friendly and attentive. They made us feel so welcome, always checking in if we needed anything and serving with genuine smiles. It honestly felt like being taken care of by friends. A special mention as well to Miss Precious at the front desk, she is always so accommodating and helpful, from the moment we arrived, which really set the tone for our whole stay. It’s not just about the food (which was already so good), but the whole vibe the staff created. Definitely one of the best breakfast experiences I’ve had at a hotel. Highly recommend!

Very good hotel and very good Hotel staff.Especially the reception staff, assistants and room service are good. The restaurant is good.

Amazing service, comfortable place to stay in. Most thankful to Taj for his excellent assistance. Grateful for the experience, hoping to come back again here next time

Abdul is Good, room is good everything was nice, ac is on point, water supply is good, yea I don’t know what to say anymore but good

Hotel Restaurant Mr. Rafael greeted us warmly and gave us scrambled vegetable omelette as soon as we sat on our table. They made sure that we are all good and that we are enjoying our meal. Overall a highly recommended in house hotel restaurant. Kudos to Ms. Angura too for being fast on assisting us!

I had such a wonderful experience at Carlton Downtown Hotel! The service is excellent, and I especially loved the warm and professional reception. It really made me feel welcome from the moment I arrived. They gave us a welcome food in our room and upgrade our room to suite. 😍 The food service was also outstanding, with delicious dishes and attentive care. Special thanks to Rafael, the manager, and Angora from the service team, they went above and beyond to ensure everything was perfect. Their kindness, professionalism, and genuine hospitality made my stay extra special. I truly appreciate their efforts and will definitely come back again. Highly recommended ❤️😍 Thank you so much❤️

We had a wonderful stay, the hotel reception was very pleasant, and everything was truly excellent. The hotel was very clean, and its location is perfect for tourists in terms of accessibility.

Superb experience. From the ambiance of the room, the service and hospitability of their staffs upto the scrumptious delicacies of UAE. 🤌🏻🤙🏻

Service and cleaning is on top of… Parking, location in perfect area every think close to hotel, pool on top level and bar 5 ⭐️

Super stay and good service. Hsu and Abdul were good. Upgraded the room and gave very good experience. Facility is also good

The trip was great, hotel room was nice and clean. Close to metro. Staff was very helpful and kind. Special thanks to Abdul

Sean is very active and helpful in addition to his full concentration to his job he is very polite boy.He is looking carefully to food and rooms with full attention

We had a great stay at the Carlton, it is very convenient and the staff are very friendly especially Taj, who gave us a warm welcome! Would recommend staying in the Carlton.

We had a wonderful stay at this hotel. The staff were very friendly and helpful, the rooms were clean and comfortable, and the overall atmosphere made us feel welcome. Everything exceeded our expectations and we were very satisfied with our experience. Highly recommended!