Shangri-La Dubai

The best hotel in the world If only I could express how well they treat the guest And the care they take with each guest that stays in the shangri la We love the hotel and would never stay anywhere else in Dubai It such a beautiful hotel but most of all the staff are amazing Excellent location and Incredible management No words can even begin to tell you the quality of service your given as a guest at the Shangri la Dubai

Brilliant hotel and staff more than helpful especially Khodarahm who went above and beyond everytime.

We’ve been staying at Shangri-La Dubai for the first time, the hotel and the staff were just incredible. Super suite with interconnecting room for the kids. Great service and attention to detail. Special mention to Mahmud who helped everyone during the situation and came back from home to support clients at the hotel. Thanks to Khodarahm who always has a smile on his face and provided help and advices. Shangri-La Dubai didn’t disappoint and felt like home.

Khodarahm is the best good energy good person recomendado al 100 por 100

I’am currently staying at the Shangri-la Hotel in Dubai, and the experience is outstanding. The staff are incredibly kind, and the customer service is top-notch. I especially want to highlight Khodarham, who works at the entrance. He is a wonderful guy, always with a smile, and extremely friendly. He informed us perfectly about everything we needed, and I feel very well taken care of. Without a doubt, I will recommend it 100%.

Faultless service at this hotel, beautiful rooms and views, and well-worth upgrading to a club room so you have lounge access and benefits. The beds were also extremely comfy and I slept incredibly well. The only reason why I've not given 5 stars is because one family from the residence would hold sun loungers all day and night for the week when we visited (even when they didn't use them, they always secured the best spots). Pool staff didn't monitor this, which doesn't feel like a 5 star experience. Everything else was fantastic - especially service!

Mr khodarahm He's truly an amazing person who helps everyone… He deserves a raise❤️❤️❤️❤️

Everywhere I go, I try to find something wrong, something the hotel may have missed in their quest for 5-star status. When you establish yourself as a 5-star hotel, it is all about the little details. Details that may seem trivial to some, are important to me. Things like the A/C working and on when I get to the room. The view as promised. The requests that were asked for ahead of time, were granted with such care. My wife loved the Bronze package that your staff prepared for our anniversary. The shower has enough water pressure. The ability to change denominations of local currency at the front desk. There were so many things that I could not remember them all. The attention to detail is what I look for the most, and I am not impressed much, but I was impressed with your establishment and I recognize it as a true 5-star hotel. I am not that good with names , but the entire staff was kind and thoughtful at every moment, and I want to give a special shout (and forgive my pronunciation) to the gentleman at the omelette station , who after the first day, already new what my order would be and made it with a smile. I think his name was Onom or Ono. He made me and my wife those omelettes with the skill of a Michelin star chef and with so much kindness. As mentioned in the begining , while I tried , I could not find anything wrong with your hotel, staff or services, which is why I consider it a true 5-star establishment, and having the opportunity, I would stay there again. Thank you for the memories.

We stayed at Shangri La Dubai for five nights from Boxing Day to New Years Eve (Dec25) in a 3-Bedroom Apartment/Suite for my family and I. We were travelling with our young children and grandparents so the additional space of the room was welcomed. The space was huge, very spacious and we each had our own bathroom to use. However, the room is showing its age and is need of a refurbishment. It’s just not up to the normal Shangri-La standards. We also had an issue with one one bedrooms smelling with cigarette smoke. We complained and whilst it was handled quickly by the management team, they were unable to resolve it which was disappointing. The location of the hotel is good, on a busy road but close to get to the usual downtown attractions and a local metro nearby. The breakfast at the hotel is another issue we were made to wait for tables due to capacity/space issues. When travelling with young children, this isn’t ideal. The upgrade to use the lounge facilities was offered at check-in and we were glad we decided to pay for this. It includes access to a high floor area for afternoon canapés and evening snacks. Drinks including alcohol is also served. This helped when travelling with our family. The staff there (Keith and the team) made an effort to make us comfortable. Service overall was ok. They tried their best with making our trip special as it was my father in laws birthday. The staff arranged cake, cards and balloons which was a nice touch. Overall would we stay here again? No, I think the quality of the hotel together with the room issues were a problem. I wouldn’t recommend staying here to either friends or family. However it did meet our space needs burning city like Dubai where they’re lots of five star hotels I think this Shangri-La has a lot to do to improve.

The service at Shangri La is unmatched. I’ve been to many hotels in Dubai but the level of care and attention is extraordinary. Especially Mr. Khodarahm who always takes care of us and welcomes us with respect and a good mood.

We recently stayed at Shangri-La Dubai as a group, and the experience exceeded all our expectations. From the moment we arrived, Ma’am Luz handled everything smoothly and professionally, making our group check-in seamless and stress-free. The rooms were spacious, impeccably clean, and offered stunning views of the Dubai skyline. Everyone in our group was impressed with the comfort of the beds and the overall luxury feel of the rooms. The breakfast was a highlight — an incredible selection with something for everyone. Whether you prefer continental, Asian, or Middle Eastern options, the variety and quality were exceptional. The staff were attentive and accommodating, ensuring our group was well taken care of at all times. The facilities, especially the pool area, were perfect for relaxing together after a busy day exploring Dubai. What truly stood out was the hospitality — warm, attentive, and genuinely welcoming. If you’re traveling with family, friends, or colleagues, this hotel is an excellent choice. We highly recommend it and would definitely return on our next visit to Dubai!

Enjoyed two nights on the way to Sri Lanka. Location is great for Dubai Mall / Burj Khalifa, either by complementary hotel shuttle of nearby Metro station. The upgrade to a Horizon room in 39 floor provided a great view of the Burj Khalifa at night. Shangri-La hotels are noted for their superb breakfasts and this one didn’t disappoint, such great variety and cook stations for eggs and noodles. All-in-all an enjoyable short stay,

Our second stay at Shangri-La Dubai was truly exceptional and once again exceeded our expectations. From arrival to departure, the level of service embodied luxury hospitality. The entire team demonstrated impeccable professionalism, warmth, and attentiveness, creating an atmosphere that feels like home but on a luxurious setting. Special recognition to Luz and Archel. Kopila , Sheila, Coline, Soad and Elizabeta was extraordinary. The facilities were amazing, and maintained to the highest standards. Every detail was flawlessly executed, from the beautifully appointed, featuring a breathtaking Burj Khalifa view and delightful birthday surprises, to the outstanding service across all outlets, including the staff in the reception, housekeeping, in-room dining, the Pool, and Hoi An. Each experience reflected excellence and consistency in service. We would once again like to commend Luz and Archel for their gracious hospitality and dedication. Their poise, efficiency, and personalized care truly elevated our stay and made us feel completely at home. Shangri-La Dubai has now become one of our favorite destinations for holidays and special occasions, and we eagerly look forward to returning on our third time.

Mr khodarahm is best amazing and very helpful and he is always helping guy and super excellent thank you Mr khudaram for helping and I will come back to this hotel only for Mr khodarahm

Especially the Horizon club staff goes out of their way to help with smile. Have to mention Nikihil who sorted out all my business needs on several occasions . Thank you looking forward to staying here soon.

Amazing hotel breakfast incredible dinner incredible and lunch incredible you name it there is nothing they have to tweak best hotel I have ever been to the swimming pools are amazing and food totally recommend for all

We had a truly wonderful experience at Shangri-La Dubai. From the moment we arrived, we felt warmly welcomed and genuinely cared for. The level of service throughout our stay was impeccable — professional, attentive, and always delivered with a smile. What stood out most was the kindness and patience shown toward our four-year-old child. The team made him feel comfortable and happy, which meant so much to us as parents. The dining experience was excellent — delicious food and a lovely atmosphere. This hotel perfectly combines true professionalism with heartfelt hospitality. It is an ideal choice both for families and for business travelers. We are very grateful for such a special stay and will definitely return. Highly recommended!

I booked the Shangri La for week long conference for 115 people. The hotel surpassed all my expectations and nothing was too much trouble (and believe me we did test them a few times with last minute changes). We stayed during Ramadan and held a private dinner by the pool on one evening, the food was incredible, large buffet in little carts and lots of choices. I would highly recommend this hotel if you are looking for a venue for a large conference.

Hotel stuff is amazing! Well done guys! The best concierge Khodarahm in the Shangri-la HOTEL DUBAI THANK YOU VERY MUCH FOR YOUR service

Mr mr khodarahm is such a helpful and pleasant guy in the front desk. I must recommend him very smiling and very nice to everyone who enters the hotel. Good service ❤️❤️❤️

So Welcoming, feels like home! Khodarahm at the Shangri La Hotel Dubai is exceptional. He welcomes guests with a genuine smile every single time and makes you feel instantly looked after. Always attentive, always helpful, whether arranging taxis, handling luggage, or simply making sure everything runs smoothly. His calm manner, professionalism, and kindness truly stand out. It is people like Khodarahm who elevate the experience and make guests want to return. A real credit to the hotel.

I surprised my partner for his 40th birthday with a break in Dubai. He loves the Burj Khalifa & I chose this hotel because of the rooms with views of the Burj. The concierge team were so helpful in the run up to us arriving and answered all my queries & set up our room with a wonderful set up of balloons, cake, chocolate dipped strawberries, wine, roses & rose petals. It was perfect & a lovely surprise for my partner. The staff cannot do enough for you & the service throughout the hotel is exceptional. We were impressed from the moment we arrived and were greeted by the doorman who quickly took care of our luggage when we arrived & ensured this arrived in our room. The reception staff were professional and welcoming & this was echoed through the staff at breakfast, the pool area & the lobby. Our room was spacious & comfortable & a nice touch was a gift of birthday balloons, another cake & a card from the hotel on my partner’s actual birthday. It was also lovely that throughout our stay, many of the staff would ask him if he was enjoying his birthday. Breakfast was excellent & we were amazed by the variety and quality of food. The rooftop pool with views again of the Burj was lovely. The service again was excellent with the pool staff setting out the towels on the loungers for us. The food and drinks were good and reasonably priced too. All in all it was faultless & we would definitely stay again & would highly recommend this hotel & their wonderful staff.

I had an excellent stay at your wonderful hotel. The room was clean, spacious, and very comfortable. The food was tasty and beautifully prepared. I would especially like to commend the staff who went above and beyond—Janeth, Luz, Hamid, and the rest of the Horizon and housekeeping teams. Thank you all, and kudos for such outstanding service!

We stayed three nights with my family. From the moment check-in process was smooth and efficient. From reception Luz Syla greeted us warmly and made us feel welcome right away.Special thanks to Luz & Nikhil.Our room was Upgraded to the nice view, The room was spotless and well-appointed, with all the amenities we needed. The housekeeping team maintained excellent cleanliness daily. Whenever we needed assistance, the front desk and concierge were always prompt and helpful. We enjoyed breakfast at the hotel’s restaurant, where the food was delicious and the service was impeccable. The staff took care of every detail, ensuring a pleasant. I would gladly recommend this hotel and look forward to staying again.

We stayed at the Shangri-La in Dubai the second week of January and absolutely loved our experience. The room, the dining, and most of all, the hospitality of the hotel staff were outstanding. In particular, Mr. Khodarahm, at the hotel entrance, brightened our day every time. His kindness, warmth, expert knowledge, and help were above and beyond and made our stay truly welcoming. He is a true professional and we cannot wait to return.

I stayed at the shangri-la hotel and it was excellent. The room was very comfortable, cleanliness was well maintained, and all amenities were up to the mark. The staff was courteous and supportive throughout the stay Especially luz ... she made us feel very welcome Overall, it was a relaxing and enjoyable experience. Truly a memorable stay.

The hotel is very clean, the customer service was impeccable. From checking in Staff Coline was very friendly. The director of rooms Assem was very attentive to our needs. Even the housekeeper Kelum was very polite. We dined at their restaurant The Shang Palace and staff Christene was very friendly and attentive. The daily breakfast was awesome! We really enjoyed our stay.

This hotel has the best views of Dubai’s incredible skyline! Our room was lovely, clean and a good size but the views were the most impressive! Breakfast was perfect with lots of different options and the staff at the hotel were so friendly. Stay at this hotel if you want epics views of the city!

I've written reviews for our experience in other parts of this fantastic hotel but i have one more to do, the main restaurant serves to every palate and is run to perfection all down to one man, his name is Mohammed restaurant manager, you want anything he is the man to see, he made our experience at 31st night memorable and one we won't forget. Thank you, Mohamed.

Good location, great team, big and clean room, well equipped gym, nice food at their F&B restaurants. The Horizon club is definitely worth a mention. The team is attentive. It was a peak season and despite being overwhelmed with guests, they greeted and served everyone with a smile and did their best to ensure all the guests were taken care of. We had a memorable stay at Shangri-la because of the people.

Dk is amazing Head massage with shoulder and neck was really perfect and i felt the change it was really a great experience and feeling

Horizon 42 NYE Gala Dinner - Resumee: Cheap and frugal! Staff: Extraordinarily kind View: Great Champagner: Laurent ~Perrier and Taittinger in Methuselah or Salmanazar size. Dress code was: Black tie (and there was a guy in old jeans and even older, dirty sneakers standing next to me). Yes, standing! Because this was my first Gala dinner at standing high bistro tables! No white table cloth, paper napkins in a napkin holder, not even cutlery at the tables. I have been to better set tables in fast food restaurants. The food: I am sure, this "buffet" was set up by Ebenezer Scrooge!!! The blinis were the size of a 1 Dhs coin and they counted 5 pearls of caviar on it. When you went for salmon, they gave you one(1!) tiny slize every time on the smallest, oldest, worn out cake plate with a cake fork (yes, no knives) every time. The station was set up next to the pool (Chlorine smell included). Other than that: 3 different pasta casseroles, school cafeteria style and quality. There was Beef Wellington - not sure if this would have passed G. Ramsey's judgement. Cooking of the whitefish: long, much too long! Cheese buffet: Dubai supermarket selection. Desserts: decent, very limited selection. Overall execution of the dinner: careless, loveless, style less without any flair or finesse or anything that gave any tiny hint of flair. By no means worth the money, not even with the view. I got there at 8 o clock and left long before midnight at around 10. Overall: Would I recommend it or go to this hotel again? Definitely no, as this was the most disappointing NYE in my 23 years in Dubai.

We had a lovely stay here with our 3 children. The staff were so incredible friendly and helpful. Zinab was so friendly with my baby and would always stop to make her smile. Thank you. The gentlemen at the door were also extremely helpful and hands on with my 2 toddler boys. Thank you (i think his name was khaled).

Shangri-La Dubai delivers an exceptional experience from start to finish. The hotel’s location is outstanding, offering quick access to the city’s main attractions and business areas, with impressive views of the skyline and Burj Khalifa, especially from the higher floors. The interior design is elegant and refined, with great attention to detail. The rooms are spacious, well-soundproofed, and impeccably clean, and the housekeeping team maintains a consistently high standard every day. All common areas—lobby, hallways, fitness center, and pool—are perfectly maintained and create a sense of comfort and quality. The staff is one of the hotel’s greatest strengths. Every interaction reflects professionalism, respect and a genuine desire to make guests feel welcome. Whether at the reception, concierge, entrance, or bar, the service is warm, attentive, and efficient. A special mention goes to Khodarahm at the hotel entrance. His kindness, respect, and positive energy brightened every single morning. He is the kind of person who elevates the entire guest experience and truly represents the spirit of the hotel. Shangri-La Dubai stands out through its excellent location, comfort, cleanliness, and top-tier service. I recommend it without hesitation.

Wow ! Amazing experience from the valet to the front desk....kudos to the management and team...special thanks to following Kopila Kun -ga Khodaram My sincere appreciation Shiraz 🇺🇸 USA

We had a staycation at this lovely hotel one of the best I have been to our room was a horizon club room and was fantastic we had Bruch at Hoi An again this was a great food experience. i would highly recommend a horizon club room. The staff were wonderful really friendly and helpful overall 5 star experience

This is probably our 5th visit now and the staff in Shangri La generally and horizon lounge specifically, as always, continue to excel. Having stayed in a top hotel right before, the management should definitely not underestimate the power of their staff in ensuring repeat visits. A special thanks to: Nikhil, Imaya, Keith, Zora and Janeth at the lounge. We had a busy stay this time and wish we’d had an opportunity to see you all more. Next time! I appreciate the change to the new refillable and full-sized toiletries in the room - but do not like the performance of the brand. I would have preferred Shangri La maintain its partnership with loccitane as previously, which we believe has better quality products. We ordered in-room dining for the first time this trip. The food was delicious and served in a timely manner. We used our SLA circle points which were expiring. it would have been helpful to be advised at the time of the ordering that we would need to download the app for the QR code that was needed, so that we were better prepared. The breakfast experience seemed less chaotic this year. The food selection is good, though focusing on improving the quality of items provided could help elevate this more eg artisanal yoghurts, fresh buttery pastries, and cereal that isn’t stale (serving in open bowls is probably contributing to this). More generally, the narrow food buffet area can be restrictive at times at busy periods. Overall, this was probably our 5th stay at SLA Dubai, and we continue to see the friendly faces we have become accustomed to, such as Khodoram’s generous hospitality, Hanif’s friendly and warm service, and Sarath who has to be my favourite chef from all the hotels we have had the privilege to stay at. Aside from this, I wish I could name every staff member from the security staff who help us with lifts and clearly ensure safety is paramount, the breakfast staff and doormen, to housekeeping who keep the hotel spotlessly clean so that I’ve never once noticed anything in my room that I thought had been missed, etc. The staff at SLA Dubai are truly the best we have encountered. While the hotel does continue to show its age, it is the staff that ensure we continue to come back. Otherwise hotels are aplenty in Dubai. For future guests unsure about whether to stay at SLA, yes it is an older hotel as previous reviews have mentioned, but I can assure you that while in recent years we have split our stays between two hotels in Dubai, it’s only SLA we continue to revisit. We look forward to another visit in the near future, and would like to extend our heartfelt thanks to each and every staff member.

We loved our stay. The hotel is near Dubai Mall so taking cabs was easy and reasonable. Breakfast was good, room was comfy and most of all, the staff were all so nice & accommodating. Highly recommended!

It was a great stay. The service was Superb and the guy named sumudu took a great care of us. I guess everyone should try this hotel with this view

Best Hotel Stay We’ve Ever Had – Truly Exceptional We have stayed at hundreds of hotels around the world, and Shangri-La Dubai was hands down the best stay we’ve ever experienced. We were fortunate to be there for the tree lighting ceremony, and what an incredible evening it was – beautifully organised, festive, and truly special. The entire hotel had such a warm December atmosphere, and it was clear how much care and effort the management team put into making the experience memorable. A special mention must go to Khodraham, the doorman, who greeted us every single day like family. His warmth, kindness, and genuine care made a huge difference to our stay. In fact, the entire staff were exceptional – nothing was ever too much trouble, and the level of service was consistently outstanding. Our 3-year-old daughter was treated like royalty, which meant the world to us as parents. That level of attentiveness and kindness is rare and truly sets this hotel apart. The rooms were modern, spotless, and impeccably maintained – absolutely nothing to fault. We will return every time we are in Dubai without hesitation. Shangri-La Dubai sets a gold standard for hospitality, service, and family-friendly luxury. Highly, highly recommended. ⭐⭐⭐⭐⭐

We had an outstanding experience, and we want to express my sincere appreciation to the entire team for their exceptional hospitality. From the moment I arrived until the moment I left; the service was truly flawless. A very special thank you to Mr. Assam, Director of Rooms, Ms. Coline, Mr. Mostafa, and Mr. Mohamed Seoudi. Each of them went above and beyond to ensure every detail was perfect. Their professionalism, kindness, and genuine care made my stay not just comfortable but truly memorable. I stayed in Room 2102, and the view was absolutely amazing. I deeply appreciate the warm welcome, the attentive service, and the constant effort to make everything feel effortless and enjoyable. This level of dedication is rare and truly deserves recognition. Thank you once again to the whole team—you all made my experience exceptional. I look forward to returning soon!

We arrived at the hotel early morning after the night flight. Apparantely our room wasn't ready and we were "pushed" but the person at the front desk to take more expensive room which was ready straight away. We were too tired to wait so we agreed. As i ordered room to be decorated for my husband birthday - we were told that the upgraded room will be ready within 30mins as they have to move the decorations from our originally booked room that apparantely wasn't ready. The upgraded room was great, but we felt being pressured to upgrade it. Then after returning home we noticed that hotel charged us twice the same amount - once on our departure day and again 3 days later. Not great, won't be staying there again.

I haven’t stayed here for a while. The staff remembered me and greeted me like an old friend coming home. Special thanks to Khodaram on the front door for such a warm welcome. Everything about it is great.

Our stay at Shangri-La Dubai was absolute delight. From the warm welcome and impeccable service to the luxurious amenities and stunning views, every detail was thoughtfully curated. Highly recommended!

My husband and I recently returned to the fabulous Shangri-La in Dubai, this time for a special anniversary celebration. We have been many times before to this beautiful hotel and each time the staff make us feel very special so it has become a home away from home. But special mention this time goes to the kind, attentive and ultra talented Duty Manager, Archel, who went above and beyond to make this stay particularly memorable. We would also like to thank and acknowledge the super team upstairs in the Horizon Lounge - Imaya, Keith, Karin, Janet, Saw, Zara, Nikhil, Zineb and Erika - who showered us with love and attention (and card and cake!) for our anniversary. And last but not least our thanks to Laura and Puspita in Dunes Cafe, who started each day with sunshine and smiles and delivered 10 out of 10 each morning at breakfast.

What a fantastic hotel for the price! The rooms are very dated, but the hotel makes up for it in service. I have never felt so much like I was part of a family. Valet made us feel like VIPs, check-in was so efficient and professional, and the lovely servers at breakfast were the perfect way to start our day. We got upgraded to a room with the Burj Khalifa room, making my birthday dreams come true! I can't believe how good the view was - we didn't even have to go to the rooftop for the more iconic view. I like that we could hear the TV from the bathroom due to a speaker. Bed is comfortable. Everything was comfortable, just a little dated - but for this price, it's a bargain for overpriced Dubai.

I would like to thank Saw, Nikhil, Chef Dipen, Zineb, Erika for the wonderful service. It has been a wonderful stay and the service of the staff is just amazing. The best experience I ever had and the best people, most loving and friendly people I met. The food was the best also at Horizon Lounge. If I could put 1000 stars for this hotel, I would. Thank you so much. Can’t wait to come back!

The most incredible hotel I ever stayed in my life My friend just had an event at the shangri la It was the best experience I ever had at an event The service was excellent The banquet manger was on the floor the whole time of the event on the 9 floor The way they treated the guest was the most amazing experience The Shangri La service in all departments are the best in the world We now live at the Shangri La Dubai I have had four friends move in this year because of the service and the staff Every staff member are the kindest people you ever met Housekeeping , front desk bell desk valet service , restaurants all treat as if your the most important person in the world Every person who I told to stay at the hotel all agree it the best hotel they ever stayed The manager of the hotel is always around to greet you The sales office always are available for new guest to see the hotel either to stay even for one night or to have a long stay The staff that answers the phones are polite and can’t do enough for you I grew up in hotels and my husband and I travel very much When I tell you no words to express the kindness of staff at the Shangri La in Dubai We would never live any where else And my friends who stay even for one night or a week expressed the same comment Every one loves this hotel

Staying at Shangri-La has always been a delightful experience. The comfort and impeccable service create a welcoming ambiance, while the breathtaking view of the Burj Khalifa from my room leaves me in awe. Each visit fills me with excitement, knowing I’ll be enveloped in luxury and stunning scenery once again.

Another fantastic stay at Shangri-La Dubai! Once again we felt truly welcomed and taken care of. Check-in was fast, our room was spotless and comfortable, and every team member made our 13-night stay special. A big thank you to the Reception team — especially Mr. Moein,Saudi and. Ahmed. Also to the Bell team — Mr. Khodaram, Francis and Anselem — for helping us every morning with taxis. And special appreciation to Mr. Mohamed from Security for his kindness and support. Housekeeping kept everything perfect, with extra thanks to Mr. Pritam, Rajesh, Dilak and Brayan. We loved breakfast at Dunes Café — great variety and a team who remembers your preferences! Thank you Mr. Ahmed, Anusha, Jeeny, Ban, Naveen and many others. Despite the busy mornings and long queues, the staff handled everything professionally. Also thanks to Chef Sarath, Umo, and Aziz for making the eggs so delicious that even someone who usually doesn’t like eggs enjoys them! And of course, the Club Lounge — the signature of our stay! Thank you to Chef Dipen and his team for the amazing bites every day, and to the entire lounge staff for their warm greetings and lovely conversations: Janeth, Keith, Amara, Nikhil, Saw, Kopila, Zeinab, and the new gentleman — Suraj (apologies if I got the name wrong!) We will definitely return again — thank you for another memorable stay! 🌟

It was beautiful stay again as usual, loved it!! Kudos to Gina &Pushpita for their customer service. Thank you Shangri-La

We normally stay at this hotel while visiting Dubai and the reason is the exceptional customer service standards across the hotel. This year was no different with so many people making our holiday special. The following are only a few of the stars at the hotel: Pool Bar - Ravi, Ashish, Andhika & Bill Club Lounge - Keith, Saw, Imaya, Janet & Zineb. Keith really is the life & soul of the lounge and made us laugh so many times. Front Door - Khodarahm & Yasser We had a great time and have already booked back up for January 2026 in the Club Rooms. Thanks guys and keep up the exceptional service standards which makes your hotel so special.

First day we checked in time Khodraham and Johnson warmly welcomed.Thank you for Shangri-La hospitality 😇 When we reached front desk we booked two rooms superior and duex Sharam observed then gave us upgrade family room including kitchen.He was thoughtfulness😇 After we got room within short time Concerige Nay dropped our luggage 🤗 Bryan brought for us roll way bed and extra bottles of water also he asked if there anything he can help for what we needed shown hospitality ☺️ We were challenged we couldn’t open YouTube then engineering Lijo fixed it🙏 We got excellent service from housekeeper Junu and Sunita,they were well maintained our room as well provided extra bottles of water,arranged our toiletries setup with small mat. Special thanks for beautiful flowers with lovely note 📝 Evening time we enjoyed at swimming pool ,I couldn’t recognize Nepali lady and Indonesian guy.They’re taking care all guests for safety and providing excellent service ❤️ Appreciated for gaven excellent service with best hospitality ❤️❤️❤️

This was a truly awful experience. Items were stolen from the room, apparently they have had issues with house keeping stealing things in past which was inadvertently revealed to us. No help was given. Total deflection. I would stay far away. There were more issues at check in and with dishonest communication, but this was enough to truly advise against staying here.

We recently stayed at the Shangri-La for the second time, and once again, we were overwhelmed by the exceptional level of service. It truly felt like coming home. A special mention goes to Khodarahm, the doorman. I travel extensively around the world, and I have never encountered such remarkable dedication to hospitality. His commitment to welcoming and assisting every guest is extraordinary—no matter how many people required his attention, he moved swiftly and graciously to ensure each person received special care. I would also like to commend Francis and Saeed, who went above and beyond to make our stay memorable. From the front desk to the pool attendants, every team member demonstrated genuine warmth and professionalism. I recently joined the Shangri-La Circle and have already booked my next stay in Kowloon. You have gained a loyal customer for life. All do to your management and staffing, Thank you all for such a memorable holiday.

Mr khodarahm greeted me with such professionalism and made me feel so welcome throughout my stay. Always had a smile on his face and was willing to help with whatever I needed

Great hotel in ideal location Would recommend highly as it offers amazing facilities and top service. Special thanks to Akram for the hospitality

Check in was smooth and flawless without a glitch and was offered a welcome tea by Nikhil and Erica .While I was enjoying my tea, my bags found their way to my room and I barely needed to lift a finger or request. They even upgraded my room which was the most amazing and pleasant surprise!During happy hours I was welcomed by Keith, Nikhil and Karim , and I had an amazing evening tea and was able to watch the sunset from your lounge sipping on lovely cocktails prepared by Nikhil . Breakfast had a lot of options and the shakshuka was perfectly made with just the perfect flavors. I truly appreciate how all the staff go out of their way to make my stay comfortable and I never found the need to ask for anything. Will definitely visit again!

Loved the facilities (the outdoor pool was stunning) and the staff treated us with the most respect and kindness. Everyone was so helpful and made our stay in Dubai worth it.

Pool area was very busy

Very good

I liked everything except for one day they said it was happy hour all I wanted was soda and orange juice cause we don’t drink . Basically we were rejected even though I told them my room number then they were like it’s ok for today will give it to you but that was so embarrassing I said no never mind let’s leave . I was told drinks , sodas juices all day and that’s why we only went for breakfast

Everything was good staff was so attentive and helpful I could not ask for a better stay.

I stayed here 4 nights during a business trip and I loved it. The location is very convenient if you need to move around in the city for meetings. The metro is just a short walk. My room was luxurious, clean and with all amenities you need. Staff was very friendly and helpful. Breakfast offered a large choice of international food. The pool has great view on the Burj Khalifa and it's a nice green area to relax. I would go back for sure.

Very nice staff, friendly and welcoming. From start to finish it was a great experience and the hotel and staff both made it so! Thank you - we would love to coma back!

We recently stayed at the Shanghai La for 4 nights. We chose an Horizon Club Room. Our experience was really extraordinary in the consistency of exceptional service provided and the warmth, friendliness & care shown by the staff. Thank you Janeth, Keith, Imaya, Saw, Zineb, Kopila, Karin, Erika & Nikhil. Chef Uditha provided wonderful food each day & the special chocolate mousse cake on the last day we will long remember. The hotel also provides a shuttle bus to the Dubai Mall & this is a great service. Our driver Hanif was terrific. He was warm, friendly and again offered great service. He particularly made sure people would know the pickup point so wouldn’t have a problem coming back. The doormen as well made coming back an event & I am sorry I do not have the name of the wonderful gentleman whose smile was so wide and his enthusiasm contagious. In all, we have stayed at 4 different hotels in Dubai in recent years and none can compare to the experience we had here. This will be our hotel from here on & I will be enthusiastically recommending it to family and friends. Thank you to everyone who made this trip so memorable.

Best place to stay !

Absolutely atrocious hotel and experience. For starters, I booked through a travel agent and my rate included $100USD credit and breakfast. Before my arrival, the hotel attempted to get me to prepay for breakfast, despite it already being included in my rate. At check-out, they were unaware of my $100 credit and applied it incorrectly. When questioned about it via email, they provided excuse after excuse with no accountability. This is far from five star service. Don’t stay here.

Completely horrendous experience at this hotel. They refused to honor our $100USD credit to the room, despite it being guaranteed through our travel agency booking. Excuse after excuse afterward, despite never having this issue at other Shangri-La property. I’ve already contacted the head office in Hong Kong, I’m sure they will sort it out since clearly this hotel isn’t able to. My travel agency has also advised they won’t be sending clients to this property any longer. Disgraceful!

Mr khodarahm, he is the best person I met! He has so much respect and always smiling. He tells us where to go and have fun. A gentleman. We love him she will stay here again . He made it so easy and always welcoming.

Whole Shangri La team was friendly and helpful - reception, Lobby, kitchen and reception. In the kitchen we were treated well by Prasath and Sarath. We had a great time and will be back. Thank you team.

The staff was very attentive at all times. We had an issue with the room but it was quickly resolved to our satisfaction. Would definitely stay here again. Great Pool and Spa area.

Nothing to say

Very pleasant stay, great staff

My stay at the Shangri-La Dubai was truly exceptional. The hotel itself is beautiful, but what really sets it apart is the incredible staff. Everyone was so kind, attentive, and always went above and beyond to make sure every need was taken care of. I want to give special recognition to Khodarahm, the doorman. He greeted me warmly every day, always helped me get a taxi, and even made sure to speak with the drivers so I arrived safely at my destination. His professionalism, kindness, and genuine care made such a difference in my stay. Khodarahm truly represents the spirit of Shangri-La hospitality, and I am so grateful for his help. I highly recommend Shangri-La Dubai not only for its luxury and comfort, but for the outstanding service provided by staff like Khodarahm. I will definitely return on my next visit to Dubai! My stay was from Sep 26-Oct 2. Birthday Celebration <3

Amazing

Lots of shops and restaurants near

clean

This hotel lives up to its star rating and more. The rooms are roomy and well-designed and have a 5-star feel. This hotel has a very positive atmosphere, which is mostly due to its friendly and attentive staff. Archel, the Front Office Manager, sent us a flower arrangement, which was a special touch. We’re definitely recommending this hotel to family and friends!

I recently stayed at the Shangri-La Hotel with my mom for three weeks, and our experience was truly exceptional. From the very beginning, the staff made us feel welcomed and cared for. A special thank you to Khodarahm, who consistently checked on us with such kindness and professionalism, making sure we were comfortable throughout our stay. Elizabeta was also incredibly thoughtful, always going the extra mile by sending us fruits and chocolates, which made us feel so special. Preet from housekeeping provided outstanding service as well — not only was everything spotless, but she surprised us with flowers and a heartfelt note that truly touched us. Their genuine care and attention turned our stay into an unforgettable memory, and I am so grateful for their hospitality. Shangri-La truly stands out because of dedicated employees like them. I highly recommend this hotel to anyone seeking comfort, luxury, and exceptional service.

Shops were nearby, neat environment, workers were amazing. Breakfast was awesome

From the second you walk through the door, omg amazing. Check in was amazing, quickly moved up to the horizon lounge. This is living, my goodness, please come stay here Our hostess Zineb was amazing but the star of the show was Saw, a lovely chap from Myanmar , so helpful and friendly and made all our experience special The chef came out, lovely chap, Motitha, to check we were happy with the food, which was amazing This is, by far, the best hotel to say in Dubai, because of its amazing staff, really should thank Kopila, Karin and Janeth also for there amazing service Sorry if I left anyone out I love this hotel so much

5 star treatment, amenities, location, everything.

Staff are friendly and welcoming in a tension free environment- only one person didn’t met criteria but all others (more than 20 persons I came across) are excellent and outstanding

Love the staff & hotel, rooms were large & beautiful.

All was great

We stayed at Shangri La Dubai for a total of 6 nights in September 2025. The hotel itself is quite old. It is in dire need of a proper renovation. The rooms and amenities cannot compete with the other 5 star hotels in Dubai. The front office staff and the doormen (every single one of them) are truly exceptional. They are always welcoming, joyful and willing to help in any way that they can. This is as much service as you can expect from the staff at the Shangri La Dubai. The majority of the staff seem uninspired, uninterested or simply overworked. Word of caution: This establishment is not at par with the other Shangri La hotels.

Everything was perfect. The staff were well-trained and polite. In particular, Mr. Khodarahm stood out for his kindness and professionalism. He always welcomed us with a smile, was attentive to every detail, and made us feel truly at home. Thanks to him, my son has such a beautiful memory of Dubai and the Shangri-La. He didn’t even want to leave the hotel because of Mr. Khodarahm, and he told us that from now on we should always come back to the Shangri-La.

Not a great area ans very old and dirty

Old building and not very convenient area

From the moment we arrived in Shangri-La Dubai it was such a friendly welcoming atmosphere. Our one bedroom suite gave us spectacular sunset views but was quiet and very comfortable. The beds were wonderfully soft and after a day of sightseeing / shopping it was the most relaxing place to come back to. I would definitely recommend booking the Horizon Lounge package as it was absolutely worth it - the entire Horizon Club team went above and beyond to make our stay special and a big extra thank you should out goes to Erika, Janeth and Kloderam!!! Pools were great, the access to the indoor pool was amazing - we went at night and the lights made it more serene. Hotel choice of food was amazing and every meal felt like a treat. We took advantage of the shuttle bus to Dubai Mall which was great in the heat although taxis do arrive within minutes and you are central to all places. For unbeatable views, comfort, great dining and genuinely warm service in th heart of Dubai - Shangri-La delivers!! Thank you am sure we will be visiting again

Really lovely stay in this hotel. Everyone we met was welcoming, warm, friendly and professional. This included everyone we met - the doormen, check in desk, club lounge, bar and pool staff. For Dubai this is an older hotel and the rooms are a little dated but still very comfortable. The Horizon Lounge was great and the evening drinks were much appreciated given the cost of alcohol in the city. We had breakfast in the lounge on two mornings and also tried the main buffet one morning. All were good but we preferred the quieter experience in the lounge. One criticism is smoking is allowed in the bar - I know this is allowed in the UAE but for me it made the bar really unpleasant.

Great property

My stay was excellent and the staff was so friendly and amazing. I will definitely be staying at this hotel.

Very nice hotel

Our favourite place to stay when in Dubai. We really appreciate the kind and personal service of Duty Manager Archel, and cheery Janeth at breakfast in the Horizon Lounge :)

Amazing all around experience. There is easy access to public transit and lots of affordable food options.

I wanted to change my travel plans due to circumstances beyond my control and asked the hotel if they would consider allowing me to check out a day early with a refund for the last night. I understand the booking was non-refundable, but I also know that many hotels use their discretion in these situations and are willing to be flexible. Unfortunately, that was not the case here. I spoke to several staff members, but none were willing to accommodate or even show much understanding. The response felt rigid and unhelpful, which was disappointing. In addition, the beds were extremely stiff and uncomfortable, which made it hard to get a good night’s sleep and negatively impacted my stay overall. While I understand policies are in place for a reason, a little empathy and flexibility would have gone a long way. Ultimately I stayed that one last night.

Great staff and facilities