Best Western Greater London Hotel

Yes

Very friendly staff Very clean We stayed overnight to make a busy weekend in London,Perfect for the price. Close to Ilford station so the use of the Elizabethan line came in handy. Gants Hill station for the Central line. is a bus ride away . Overall cant fault the Hotel.

Close to transportation, but very noisy. Understandably in the city and expected. Staff was really nice

Good hotel and excellent location

If your bank is not from the UK. Pay in advance before you come or bring cash to pay for your stay. NonUK bank cards not accepted. That said, the stay was great. Best breakfast provided that I ever had. Staff was very apologetic about the corporate decision on cards and was extremely helpful in all other matters.

The staff were very friendly and helpful. The room it self, while clean was incredibly hot so it wasn’t comfortable. There were fans but all that did was push warm air around. There was also no bedside or small lighting which meant you either had a very bright overhead light on or left in darkness. It was convenient for the station and to get into London but based on not sleeping well due to the heat I wouldn’t stay here again.

The staff were very polite and accommodating. Rooms provided to us were clean and in very good condition. I particularly appreciated the shower cubicle; easy to use with good water pressure. The coffee shop was a pleasant surprise; good coffee and service; comforting ambiance of the layout, a quiet place to relax with family. I thoroughly recommend this Hotel.

Me and my friend were looking for a cheap hotel and we found this. At first we were nervous because we had seen some bad reviews, but when we arrived we were pleasantly surprised. The staff was friendly and helpful, the room was small but it was enough for us, the room looked new and smelled new. The train station was 2 minutes from the hotel which was super helpful. Honestly, no complaints perfect for 2 people that just wants somewhere to stay

I was check in late night 2 week ago, when i do payment with credit card, front desk is told me that hotel is not accepted payment with credit card unless transfer or cash. Thanks god i have cash ready to payment 1st night. And then next morning before 11am, they keep asking me for rest payment for my another day stay. Payment system is disappointed, no ac. Stay away from room 108, next to street, very noise, people talk loud til 2am. I have to open window because no ac, totally cant sleep well for 3 night.

Room was to a great strandard, very clean and had everything we needed for our stay. Very fast access to the rail network and a wetherspoons just one minute down the road. Staff were very freindly and made sure we had everything we needed. Only small negative was the bed was very very firm so i slept poorly. If i had stayed more than just the night i would have asked about this but as we were only here for the one night it didn't really mattet and definitely didnt affect my overall experience here Overall for the price and how close it is to the rail station i would stay there again, but perhaps ask for a duvet to lay on our matress next time which im sure the very attentive staff would have been more than happy to help us with.

Close to Elizabeth line 100m and a great Weatherspoons 100m the other way. Very good shopping all round

Hard to find as entrance is through a coffee shop! No parking but a good car park about 5 mins walk away. Reception staff very friendly and helpful. Room was very small for 3 people but was ok for one overnight stay. Area a bit iffy 😕

This is a character-limited review. My family recently stayed in room 204 at the Best Western Greater London, from July 7-11. You could miss it, as it blends in so easily with its neighbourhood. Its frontage is combined with neighbouring shops. Having mostly traveled in Canada and the US, the room was small compared to our "usual" (but fully as-described). We managed with the available space. No matter the time of day, the friendly staff was ready to help with needs like keeping items cool or frozen for us (the rooms don't have mini fridge/freezers). One of the team (a manager?), Gonzalo, even personally came to handle a couple of small problems with the Wi-Fi and an unexpected odour from the toilet. They also stored our bags on our last day, so we could tour unencumbered. A small issue notable in the room is that quite a few plastic screw covers have been broken, but not replaced. I hope they'll fix that soon. It's mostly an aesthetic issue, but clean, smooth surfaces tend to look nicer than broken caps, covers, etc. More inconvenient is the lack of sufficient shelf space in the washroom. I kept my toiletries bag on the window ledge, but was constantly worried it would fall out of the downward-facing window. This was also the first time I had ever experienced a hotel without air conditioning. Once again, we knew this when we booked. Overall, BW Greater London was nothing MORE, nor less than I would expect from the Best Western nameplate. I can easily recommend it.

Lovely staff. Looked to have been recently refurbished. Good breakfast. Pleasant room.

Didn't like the fact I had to pay a£100 deposit even though I had already paid, should have been made clear when booking

Very friendly and helpful staff

The breakfast was delicious and all the staff was friendly and kind. The location has shopping , grocery and lots of great food. The only downside was my room was so hot if felt like a furnace. They do not have air conditioning and very rough for July summer.

Place has no AC. Difficult to get water or ice. Bedding had hair all in it

Staff and service was very good and friendly and prompt check in. It was a hot day and night and the fan in the room was essential in the absence of air-con. Breakfast was terrible so don't bother with that. Otherwise it was a good stay and convenient for the Elizabeth Line.

Great stay, staff friendly and helpful, made me feel welcome. No fault with the room, extremely clean, bed comfortable and toilet/shower spotless. Highly recommend

The first room we were given was insanely small, dated & hot and only had fan that went to medium speed alongside a tiny window for ventilation. So we went to reception asking for our money back as we were not comfortable staying at the hotel. However the employee Icrah (apologies if spelt incorrectly or not correct name I can’t remember fully) was most helpful when went downstairs to query about a refund. She showed us 5 other alternative rooms until we were satisfied it was suitable for us & even gave us extra fans and brought up the new keycard to the room for us. For the price it does the job & is extremely however I would only recommend if all you plan to do is sleep there and not spend free time there as it is not the most comforting place to be.

The stay was terrible, I did not wanted to stay in the hotel at all and regretted my decision. Giving it 2 star only because of the customer service, the hotel staff were very nice and accommodating. The rooms were extremely sub standard, and we had to change two rooms. The previous rooms did not have working lamps and had a bad smell. Breakfast was not worth having due to very limited options and even the food was not fresh and felt like tinned food. This hotel should not be associated with Best Western in my opinion or rectify their hotel star rating to 2 star.

Staff very pleasant, friendly and helpfull. Family room small but adequate and it was well maintained. Breakfast was very reasonably priced and was good. There was no parking at this hotel but was provided with parking just round the corner at their sister hotel. On the whole a nice hotel that I would definitely stay at again if in the area.

Rude staff, arrogant , not willing to help in any way, won’t recommend

Hotel is located a very short walk from Ilford station which affords a quick and easy access to Central London on Elizabeth Line. Plenty of shops, cafes and restaurant around plus the hotel has one in the foyer Lovely, attentive staff. Nothing is too much to ask. Had my breakfast freshly cooked to order which was a nice touch. perfect. Will definitely return.

Exactly what I we booked and very good value for money 💰

Good

Manager is efficient and fair with dealing with issues. For example, I’d asked for someone to remove a dirty old pair of underwear that was on the landing outside my window which was dealt with swiftly! I was also considering furthering my stay and he explained options clearly. On Expedia it did say “access to a nearby indoor pool” this was not the case and disappointed my 13 year old son somewhat as he loves to swim! I did not like the breakfast I’d brought from the cafe. Enjoyed the fresh orange juice. However the buffet breakfast which I saw in the morning did look nice. I really loved the placement and some of the designs of the mirrors around the hotel. Also, there were other design elements I liked. Overall decent stay. Thanks

We arrived to find the Hotel on a busy London road with no place for vehicles to stop for a few hundred yards at least. I double parked at risk in order to run in and ask where their parking is, I was directed to a sister property a couple of blocks away. I arrived there to find no parking either but an employee moved their vehicle so that we could park. I had emailed prior to my arrival and was reassured that there would be a parking space. The hotel was clean and in good condition. Our room was hot so we opened our windows for some fresh air. We had a flight early next am so went to bed at 930pm for a 445am wake up. We listened to the people in the next building talking and yelling till about midnight along with the tv in the next room. At 430am we had someone walking around upstairs loudly but we were on the top floor, I suspect it might be living quarters for the staff? We slept terrible and it made for an extremely long day today with our travel. In addition the traffic noise was non-stop but we were unable to close our windows due to the room being very hot.

My booking made via Expedia was cancelled and I was not notified, but the manager on duty was helpful. However I had to pay a £100 deposit which was not part of my original booking. Lets just say do not expect much from the hotel a lot work needs to be done and the cleanliness is extremely poor, lots of dead bugs in the corners and the room carpet was disgusting.

Good, clean and very central.

Friendly and helpful staff, clean room at a great price.

we had to cancel we were originally told we would receive a partial refund back but then told No Refund I will not be using Hotels.com again certainly not paying in advance the whole service was un helpful just keep messaging saying the same and avoiding the issue

On arrival i was told there was no parking for my car. When challenged, parking was found at a different location. When i arrived at the hotel to check in i was told to pay £100 deposit, which i was not aware of. At 1:30am the fire alarm went off and again at 7:30am, the fire alarm went off again. This disturbed me and my childrens sleep.

The facilities at this hotel is far below standard and hence I could not stay , the surrounding was dirty,&noisy The photo on the Expedia website is not as the same as the outside of the hotel .Please provide a refund

Room was extremely hot, even with a fan and the window open. Toilet wasn't cleaned before checking-in. TV didn’t recognise freeview channels. Other than that, room was in good condition and staff were friendly.

it's ok but sleeping light for room must be added. also don't make money by using and keeping your customers deposit for 3 to 5 working days. I checked out on the 10th May 2025 but till now, 14th May 2025, I check my bank account the money(£100) has not been given back to me. What a shame.

The hotel itself was fine however they claimed they were not able to process our credit card. They insisted on cash which we had to pay then when we reviewed our credit card statement saw that they have also charged our card so we’re scammed for two payments

The pictures on hotel.com are misleading; however, the manager is very polite. The extremely rude and ill-mannered Antrim receptionist needs training. His unprofessional and inappropriate behavior was concerning. I wonder what language he understood. The bathroom smelled very bad and was never properly cleaned. The room was not cleaned daily.

Was double charged

Mattress was old and uncomfortable, sink plug leaked,

Convenient location. Helpful staff.

Paid for our stay through the hotels.com app on arrival we was forced to pay a £100 security deposit which was not mentioned before purchasing the room. We use hotels 4 nights a week with our work and have never had to have a security deposit held

The worst i have never and ever experienced and the security deposit amount is unacceptable, which is more than triple of the room booked amount, which is over helmet for ordinary people. While checking out the deposit amounts bot on an immediate return basis , I have to wait for 3 to working days. Is there any reason why i need to invest such amounts for one night to stay on this bad process hotel rooms? For me, it is unacceptable and not worth for money. I will not recommend anyone to stay in thia Hotel anymore. At the end of the day, i cashless and walk out the reception and seeking help from my friend for travelling to my surrey home location.

The hotel stink of newly painted,toilet stinks.horrible

We were moved to another hotel which house refugee's & other’s that had two 24 hr security guards. Why? So really felt unsafe. We had two gentlemen follow us in a car? Why? This should not be allowed, we should of been told & words cannot express the frighteningly terrible experience.

I had a reservation to start at greater London best western, however I was placed in a different location best western on argyle rd. That hotel room was old, best down with disturbances day and night. I was asked to switch hotels last night to actual greater London best western day before check out last minute. It was a major inconvenience to make me switch hotels last minute. I am requesting a partial refund for the inconvenience.

Very nice hotel with a strong wifi signal. Located in a nice area and surrounded by stores and cafes, couple of great pubs nearby. The only minus - breakfast isn’t worth £7 at all.

Nice hotel. Great location for local shops and train station

I found all the staff to be friendly. I did have a problem, which was sorted out. But, when the problem came back, the receptionist wondered if I'd done it (which wasn't true).

All around a pleasant stay

Great place but no good WiFi Clean and quiet. Facilities up to date. Good customer service Rooms are in good condition. Relaxing.

Lovely room, executive suit, shame that the beds were a little uncomfortable, new mattresses or some extra padding would of made my stay perfect.

I was asked £50 deposite on arrival, the person who was at the reception said if im not willing to deposit £50 that i have to leave the property in a very harsh manner, already the amount i paid for a single night (£179) is extremely expensive for a very small room like that. I also been told on arrival breakfast serve until 10am in the morning considering that went downstairs at 9:45am however the person in the kitchen said they stopped serving at 9.30am. Very expensive price for a poor customer service and room quality

The description said free parking first come first served but in reality they only have 8 to 10 spaces approx then you have to park on the street but as it’s single yellow line only from 630 pm . If this was in the description I wouldn’t have stayed here .

When booking I thought I was coming to stay at a Best Western hotel. Sadly it was Best Western by name only. The room small but was ok for a night. It was a little further out from central London than I thought but a little more research would of corrected this. There is no bar to enjoy a relaxing drink and your breakfast area is in the recpetion area. We booked breakfast thinking it was going to be a full english as photographed on their website. However cereal, toast, jams , fruit, cheese & hard boiled eggs was all that was on offer. If a full english was available we werent told. We were informed of breakfast times but nothing more than this. We arrived very late so at the time we werent aware that the reception area was our breakfast area, we werent told this either. Upon arrival they take a deposit which im ok with. However, on leaving you are then told it will take 3-5 working days to be returned to you which im not happy about. In todays world of technology there are better ways to secure these desposits without leaving the customer £50 out of pocket for almost a week. If your looking for a stop gap for a night its fine & if you want a basic breakfast its fine but sadly not Best Western at its best.

Was okay not the greatest

Basic but ok

Housekeeping needs improvement

Good location - real friendly staff - room was good but dirty in places - shower had a real old plaster stuck on handle - dust everywhere on skirting boards - I really hurt my toe walking from room to shower from the fixing on a door bar - see pics but other than that good stay

I drove down 4 hours from my home place there wasn’t enough parking and I explained to the hotel prior to booking that I wanted enough parking for 2 vehicles as I would used the hotel all the time That wasn’t the case when I got there I checked in for one hour and drove 4 hours home I was very disappointed

Lovely reception with nice (although small) clean room. The only issue I have is the bed, the bed needs upgrading. I have a back pain which has started to heal, but one night on the bed made my back pain worse.

The staff is friendly. That’s pretty much it. The toilet was dirty, doors, door frames, walls were clearly not cleaned ages ago. Rusty stuff in the shower. The parking is not exactly next door. I was given a slip to a parking that was locked. You can hear everything that goes on on the rooms next door.

Gentlemen that booked us in was lovely, welcoming and made you feel at home, room was clean and basic but everything you need, small ish but good enough for our weekend break, quiet and staff were helpful, would stay again

Advertised as having parking but only had the equivalent of a front driveway on a property that was a 3 minute walk away which is used by the other 2 best western properties in the area. So odds are you will not be able to park on it. Street parking is single yellow lines so you must be out before the wardens start work i had conflicting information from people some said 6:30 other 8:30 i wasnt taking a risk there so had to get up early and move my van. After a hard days work i tried to get a shower only to find there was no hot water called reception who said he would check the boiler and ring me back an hour later there was still no hot water so tried reception again, he cofirmed it was the boiler and try again in 15 minutes an hour after that it was still stone cold and had to be up extra early to move the van so had to give up and go without a shower Not impressed!

It was not safe from Covid perspective. Please beware.

Reception is not knowledgeable about their services. I find him rude. The area is noisy and you can hear other rooms shouting. Can’t rest well

My stay was fine. They found me parking and was happy with that. Room was nice and clean but I was charged £49 for the room, £50 for the deposit and another £41 for god knows what. I called the hotel and they say I have to send them a email

Well for starters the room was small only had one window also the sink was absolutely tiny the tap was loose so had to be careful of using that

Firstly, I turned up at this property to see it was closed and that I had to go to another sister hotel on Argyle street. I wasn’t told this when booking. I would have expected someone to call me or message me to inform me of this before my stay. The hotel room we then got put into, the ceiling wa so low that we had to bend down to walk around. All in all was a disaster

It walking distance from Ilford Train Station. A lot of restaurants at walking distance. Breakfast was great!

Lift was out of order. Had to take up the luggage 3 flights of stairs. Hotel is dated.

The welcome and professionalism of the front desk would put some 5 start hotels to shake. I was really impressed The decor in the rooms may be a bit dated bit they're really well maintained and everything was spotlessly clean Quite remarkable value for a hotel that's three minutes' walk from a station with fast and very frequent services to cereal London. (I was in Ilford for a meeting so it was even more convenient)

I paid £43 for two nights through Hotels.com only to be told two hours after check in, that a mistake had been made, and I should pay £30 more. I also had to deposit a £20 refundable payment. The counter staff told me that I should claim the money back from Hotels.com. On the morning of check out, the female counter staff did not seem to be the slightest bothered by my request of the twenty pound refund. Very poor service.

Too hot in the room- no air conditioner, they didn’t even provide us with a fan, service was not great all.

Th hotel is on a high street very noisy scary and rough, rooms smell and not comfortable, reception or help desk is no help, people shouting and screaming across the corridors!! Had my child with me who has asthma so the strong smoke smell throughout the hotel and room didn’t help! Through the night it’s not just smoke smell but u can smell people smoking drugs!! it’s disgusting service and hotel I’m highly disappointed avoid, there are other best western (sister) hotels one street behind and two further 5 mins walk I did go in there looked better but we just weren’t able to get a room there as they were all full.. **PLEASE AVOID** more so if you are with children

Good hotel, nice location, staff were cool

very nice hotel , good transport links to central london will use again

Use this hotel whenever I am in the area. There was a slight problem with a very noisy snorer in an adjacent room, which meant I had little sleep. But this won’t put me off staying here again.

Stayed here in the past the quality has slipped quite a lot

Staff not friendly.

Excellent. Good quiet room and very good breakfast. Staff are very friendly and welcoming. Happy to recommend.

The environment was run down, the local area and scary after it got dark. unwelcoming and unhelpful staff. If you rang reception for toiletries you were asked to come and collect it. Windows in room didn't open up wide enough to cool the room, a fan was provided but didn't help. The room was to hot. When the windows were open could hear customers talking and laughing from the restaurant next door.

It was a pleasant stay. Great location if you are not driving.

this was the 1st and last stay i had to your hotel.if there was lower grades i would have given that to your hotel.

excellent service and room was nice.John at the reception was really very helpfull and friendly. Would recommand anyone to book a stay there.

We enjoyed our stay in this Hotel. The location is close to many shops, a shopping mall, restaurants, train station and the bus stop. The beds are very comfortable and the Hotel staff are friendly and helpful. However, the very hot weather during our visit was tough and a room with no AC was a surprise for me. I should pay more attention to room details next time. The small electric fan in the room provides little help and even with the windows open, we can’t sleep well. A bigger electric fan or a room AC would be preferable. Anyway, we adjusted to the situation and enjoyed our vacation.

Hotel is modest and clean. Staff is friendly and helpful. Hotel room may get warm, no A/C. The breakfast and breakfast staff are great. Hotel is close to the Ilford station, many restaurants, and the shopping mall. It is a 30 minute train to most tourist attractions. If you don't want the expense of downtown London, this is a good choice.

Nice hotel has many pleace near to eat, is located a good place to travel to anywhere. Only has a problem the wifi is not good in some rooms. But the hotel is wonderful

The customer service was excellent and the hotel is VERY clean. It's located close to the tube station.

The hotel was booked as somewhere to stay whilst travelling for business, and my expectations were low. The beds were extremely uncomfortable. You could feel the springs in your back. I gave up trying to find a comfortable spot & was awake at 5am. Sad because the rest of the experience was fine.

convienent location for conference in Ilford. Good for station. One issue was passport required which was odd for a British Citizen in Britain

Hotel is ok for a 1 night stay. Room has all you need and bathroom was clean and functional. Breakfast was ok but no more. Girl serving was lovely but you helped yourself to tea, coffee and juice. Both the tea and coffee were cold and the coffee was so strong I couldn’t drink it. No bacon or pork produce available; you had to have turkey rashers and turkey sausages.

good location, clean rooms and amenities

Great place to stay . Close to all locations . Really had fun around and enjoyed the place . Would love to come back

Was staying for 3 nights with my daughter .Great value for what I paid and beat train station into Liverpool street .The only thing was the room was so warm wouldn't like to stay in summer

I booked on the understanding that there was parking at the hotel... only a few places in front and I was sent to other parking down the next street. There was only 4 spaces there, and as I had to go to a couple of meetings I was told that if they were full when I got back I would have to find street parking. The room was exceedinngly small, I could barely get my laptop on the desk. The bed was very hard. The food was "lacking" although there appeared to b e the makings of a "full English" breakfast it was lacking bacon.... I was offered strips of fried turkey (just about inedible) and the sausages I think lacked any meat content. Overall a disappointing experiernce.

Great location every shop and restaurant you could ever need is right on the doorstep and the rail station is only a 30 second walk. The staff and especially the receptionst couldn't have been more friendly and welcoming. A pleasure to stay here. The only downside is the parking.....it's hard to find a parking space.

Room was like a sauna, too hot all night and uncomfortable, impossible to sleep. At no time did it cool down. Shower was dirty and we had to rinse and wipe with towel before using it.

It was a really lovely stay in a vibrant area. The room was not big but comfortable with plenty of hot water for a shower . The breakfast was great and more than enough with plenty to choose from and good value for money . Just one concern is that we were on the top floor and with the window open it was very hot. . Although no air con there are two fans . The waiting on staff at the weekend were very pleasant