Palazzetto Pisani

Wonderfully spacious suite with 2 separate bedrooms and a large sitting area in main bedroom. Fantastic views from our suite ( Salute) of Salute church and Guggenheim just opposite. Quiet square but 10 minutes wark to St Marks. Right by Accademia bridge to cross Grand Canal

Beautiful

Good hotel but lots and lots of stairs.

Very difficult to find this classic facility. Signage is poor and you will have a challenge getting to the door unless on a water taxi. We had to walk because Venice Filmfest had zero taxis available. Hope you pack light because no elevator and our suite was up many, many steps. Once up the charm took over and views if near the water are exceptional. Didnt try the food there but overall it had what we came for.

Enjoyed our stay. Would definitely stay again loved the water taxi right to the door

I enjoyed the hotel and the staff was very nice. The first night there was a big party upstairs with extremely loud music until 1 o’clock in the morning so it was very difficult to sleep and I’ve been traveling all day when I addressed this with the staff, they just said Well we have events all the time. I liked the room very much.

9/6/2025 Terrible! Took advantage to my not speaking g the language and had the water taxi drop me off at the wrong location. Had to spend another $75 euros on top of $80 euros to get to the right place. The photos are better than the actual place. It’s old and the area around it is under construction. Would not recommend or return.

Excellent pripertyvall around. Being 6'4" had an issue with the ceiling heights in the room. Going thru doors and n the bathroom was a head bumper. But for a couple of niights was no big deal.

Love this small hotel, listening to piano from next door music school on walk from hotel every morning Rooms lovely, bed comfortable, breakfast ok, Great base for all areas to walk easily w some lovely restaurants nearby Our 2nd stay and we will be back on future visits to Venice

.

Lovely hotel

Don't believe the pictures on their website, misleading. Place needs a total overhaul. We stayed during summer in the presidential suite and roasted in our room, it was cooler outside. On a number of occasions I went reception to complain, said they would call someone to look, then said he came at 4 pm, which was impossible as I was in the room. Then staff said they went into room and was ok. I should them the temp app on phone at 11 pm and it was 29 Celsius. I asked to see manager, he isn't here, when will he be, don't know, can you call him, no. The worst service in an alleging high end hotel. On top of that, my son and I ate in the restaurant and both were unwell the next day. DO NOT STAY HERE, not up to level they assume and service is terrible, don't waste your money.

The most magical hotel i’ve ever stayed in. We got the canal suite and it was well worth the money, huge, stunning, the views of the canal were breathtaking and the suite was massive with historical charm! Only thing missing was robes in the room. 10/10 will be back!!!!

Nice two room hotel suite perfect for a family traveling with kids. Shutters closed up and got the room super dark at night to get good sleep. Air conditioner did not really work in the kids room so we had to leave their door open so the air could circulate. Staff was friendly and the breakfast had so many yummy options for everyone in our family. We pre-arranged for a water taxi (on Viator) from the airport direct to the hotel to arrive and another water taxi from hotel to the train station for departure and both arrived on time. Overall would definitely recommend.

excellent service an attention

We loved our stay at Palazzetto Pisani❤️. Elegant, old palace style. Staff service was perfect. We couldn’t have picked a more perfect stay. Hotel food was excellent. Gondalier nearby, Mathew, gave a wonderful evening gondola tour and his singing voice was operatic. In a score of 1 - 10 we giv red Palazetto Pisani and Mathew a 20 ❤️❤️

Helpful staff. Wonderful room.

The Doge room was amazing! Beautiful hotel with beautiful views of the main canal. Great location with lots all around within walking distance. Would highly recommend

Beautiful place to stay in Venice. Our room was fabulous with some modern touches, staff was really helpful.

This room was not what we booked. When we checked in the older gentleman was not friendly at all and keep repeating that we booked through Expedia. The room I booked had a bigger bathroom and a decorative non working fireplace. The room they gave me the shower was 2ft X 2ft and the bathroom was extremely small. The closet space smelled so bad that I left my clothes in the suitcase. DO NOT SAY HERE!!!

On the canal with a great salon where the hotel provided Orosecco to their guests. The room was very spacious and although there was not an elevator the decor and stairs to our room was beautiful. The service was incredible and the breakfast was quite good.

Great sray

Great hotel! Pictures are accurate. Location is perfect. Staff is very helpful and polite. I would recommend.

It is a nice place, only we have some problems with the fucet in the shower that my daughter had to use a different place to take a shower.

Loved this hotel. Excellent view from the balcony , staff were friendly and helpful.

Very Old hotel which does have a charm to it but our bathroom had a very foul odor coming from it. It was also a bit misleading that I asked for a taxi between the airport and they had confirmed via Expedia chat come to find that there is no way other than a water boat which was very expensive. It was never specified other than “taxi”

This is an amazing hotel for exploring Venice, to be able to take time out during the day to relax was just what we needed. We also left our bags pre / after check in / out which made further exploration easier. The view of the canal, the sounds, the smell of the ocean all bonuses. The beds were really comfortable. We would definitely recommend.

Lots of mosquitos

Great location and excellent service. Really nice Hotel. Will definitely use again.

The rooms are very old and does not have a fan or A/C. We traveled in January but the room was very Hot when we arrived. The only way to cool it down was open window and then it was Very Noisy. The garbage boat arrived early in the AM. It is not a handicapped accessible hotel. Lots of stairs. We had to switch rooms after night one because the shower drain was clogged and could not be fixed quickly. Entry into the Hotel by water taxi was great but when arriving by land it is very dark and in an area with limited people traffic and it felt a bit unsafe. This property does have easy access to many of the popular sights of Venice. Food and Drinks were great. Staff was also nice, but at times they were hard to reach. The price was good but, I would not stay here again.

Lovely reception staff, helped with all of our questions.

Lovely hotel, room was beautiful. Was initially concerned when there were no curtains. As I’m a light sleeper, was worried about light coming in - but it was fine. I did find the room a little cold, my husband found it hot! But the room was gorgeous. We stayed in the deluxe conte. It had a lounge area, the bathroom was huge. Fantastic shower - the room also has wardrobes / hob / sink tucked away. I would stay here again. The breakfast was also very tasty and all staff we met were very friendly. It made our first time in Venice really special. The location was also perfect.

The hosts were very helpful and friendly which was fine however the overall experience was poor. Breakfast was 18€ per person which is ridiculous considering you can find much cheaper options not even a 5 minute walk away. The room was ok. Smelt “old” and was very poorly laid out. The washroom had a shower that was protruding into the bedroom and was completely exposed to the window across from it. Not only that but it someone walked in front of it while someone else was using the toilet you’d get a full view. Just seems like poor planning.

This hotel was fantastic! Very friendly staff, I highly recommend trying the restaurant. Would stay here again in a heartbeat!

Very good in all aspects

Beautiful property! Kind staff, loved the vintage Italy decor! Obsessed!

The room you see in the pictures is not what you'll get! Upon check-in, we were given a room so tiny that the fridge was placed in the bathroom. Initially, one of the staff members informed us there was no breakfast included. After complaining about the room size, the "manager" moved us to a different room but mentioned that the previous room had breakfast included, not the new one. The new room had no hot water (fortunately, it was very hot in Venice at the time). Upon checkout, another staff member asked if we enjoyed our breakfast, stating it was included in the room. This was frustrating as we had been told otherwise and missed out on breakfast. When I mentioned the lack of hot water, the staff's response was simply "OK." The building itself is beautiful, and the location is excellent. However, be aware of the poor management and misleading pictures.

Property had an excellent view and professional staff. Location was okay.

Staff was very helpful for my first stay in Venice as a single female traveler. I sincerely appreciate their help.

Absolutely loved Palazzetto Pisani Venice, Veneto, Italy. The staff was excellent, like living in a Fairy tale!!

what a great place to stay in the middle of everything in Venice. Walkable to everywhere, great food nearby, all the places you want to go with easy access. The hotel is spectacularly beautiful as well and everyone helpful

Please beware if you book a room at the top, I believe we had a superior room, heat rises and although it was rainy and dreary it was HOT UP THERE! Apparently during the month of May, they do not run the AC at all. When we were in the lobby it was COLD. However our room was uncomfortably warm and the only thing was to open windows and have a fan! I wish we were told this. We were not recognized as Expedia VIP members, no perks. Communication regarding getting there via water taxi was great, and although it’s very pricey- $70 it’s definitely worth it! We used a porter for $40 and it was such a long trek (this bares no relevance to the eating- just giving info). I wanted to stay on the canal but had no view, no possible upgrade, so a little disappointed. It’s very dated, but I definitely expected that. Water runs hit which was good to a fault lol A little further back but I do feel like I got a true Venetian experience here! And paid for it.

It’s a magic place

There is a unique charm in staying an old palace like this. I can see why some may prefer a more modern hotel (ex: stairs are pretty steep). We loved our time there and the staff was fantastic. We were in the suite Prestige and it's incredible. A few days to remember.

If you want the real Venetian experience, stay here! Excellent staff, rooms, food, and location. You feel like you stepped back in history the minute you enter the plaza to walk the narrow streets and path to the hotel.

A day before checking in, I sent the hotel a message via the Expedia booking about the best way to get there with suitcases from the train station and never received a reply. Upon arriving at the station I found a FAQ on their website saying via water taxi or ferry to Accademia and it’s just over the bridge. It forgot to mention the bridge is entirely stairs and torture to move suitcases over which would’ve changed our choice. The man who greeted us was very rude and had a rant to us (when we didn’t ask) about the restaurant staff not being around the next day. Both he and the person who moves luggage were very very snobby, judgemental and rude all trip. The male receptionist also preferred to gossip than stay at reception and I saw people collect their own stored bags and I put my keys on the hook behind the desk myself when he was busy chatting upstairs instead of being at the desk. I found this highly unsafe when bag storage is in the open and keys are left at reception with no receptionist. The breakfast buffet had very little hot food, but a wide variety of dessert snacks and pastries. We were thankful it wasn’t included since the eggs were empty and not replaced in the whole 1 hour we sat there. The room suite was very nice and we appreciated it blocked the light well. There were renovations directly outside the window early every morning, but also afternoon music sounds from next door we enjoyed. It wasn’t a modern room by any means, but it was fine.

One of the best Hotel in Venice

The hotel was difficult to find and upon arrival we were instructed to carry our own bags up 4 flights of stairs! The actual palace was impressive because of its age and furnishings but the customer service is lacking!

Staff and room was excellent

Beautiful hotel with great customer service

The staff that checked me in was very rude!

Rooms were not as described. Air conditioning was off the first two nights of our stay. Walls are paper thin, you can hear the people in the next room using the bathroom. Finally the mini fridge is in the bathroom on the floor next to the toilet, absolutely gross.

AC not functioning on the second floor of the building, rooms are small and aged, clean overall but no outlets working, AC is not central is a split and was not working we sleep with 30 degree all night, night audit unable to offer us a fan or a fresh bottle of water and not even able to accommodate us in another room, only one room was left and he was waiting for others guest to arrive. In the morning they treated us like we would annoying them due to the AC complaint, they ruined our first day in Venice we couldn’t sleep or even open no one of the windows in the room, front desk very rude, I am fluently Italian speaker and I heard them talking about the AC situation like it was a disturb for us having us as a guest, we are paying guest, we ask at least for a fan or anything to make it trough the night and all our requests were ignored. We decided to switch hotels the next day and they were unable to offer a refund or neither a complimentary breakfast or only one apology for the inconvenience, they got annoying when we walked out and went to look for another accommodation. Do not stay here RUN away this place is not accommodating and the staff night audit staff is incompetent and extremely rude.

Ants everywhere! Filthy rugs in the room. Broken stairs (and about 100 of them to get to the room!). Wi-Fi that barely worked. No A/C Staff was somewhat friendly but not all, and not helpful in rectifying terrible condition

Our stay was great. The room was huge perfectly located in the heart of Venice. We could see gondolas bass by our windows. The only thing that was not great was the condition of the rooms is a bit run down. The shower was not in good shape, ceilings had leaks and just overall needs a facelift. The main lobby, sitting room and common areas of the Palazzo were great and well taken care of.

Beautiful views and excellent staff.

This property is old world charm and decadence. We stayed at the Grand Pisani Suite, and felt like we were transported back in the Gilded times. A simple research will show you that this was a property of one of the noble families in Venice, the Pisanis, and this home was preserved well and now serves as a hotel. Do not expect to see a modern hotel that we’re all used to, but understand that this hotel is trying to show you how it was to live in old Venice. My boyfriend and I loved every single second of our stay. The staff was phenomenal. Ricardo made sure we were comfortable and had everything we needed. We didn’t have to drag our suitcases on bridges, alleyways, as they have their own private dock, leading directly to the reception area. The building is situated right next to the music conservatory, but we were not awaken by any sounds coming from there, instead, we hear it on our way out the property. Piano playing and other instruments drift from the conservatory’s window, as you walk past the conservatory, right after you exit the building, giving the experience an other worldly feel. The property is a 10-15 min walk from piazza san marco and is an easy walk anywhere else. Outside the hotel, is a piazza with a whole lot of dining options and liveliness as well. Overall, our favorite hotel out of the 3 hotels we stayed in on our Italy trip. Would not consider any other hotel coming back to Venice, but Palazetto pisani!

First of all, the staff was charming and helpful. However, we were quite disappointed with our room. We felt there was some false advertising. Our room (the Arabella) had a portable bathroom that was not any bigger than a camper. It was advertised to have a bidet and toilet with shower. Instead it was a hand held shower head. The room was also located past the cleaning closet. It smelled of cleaning fluid and dirty mop. The worst part was we left a day early after getting bed bug bites on our bodies and faces! Wi-Fi didn’t work in the room. The staff worked to remedy this with a booster with little success. Again, the staff was kind. It was a charming hotel- with good food and service, but I would stay away from the Arabella room.

Fantastic experience staying here. Great location and close to Accademia bridge and waterbus. The hotel is beautifully decorated and we felt very welcome. Definitely recommend

The hotel staff was generally friendly and accommodating, but there were a few issues during our stay that I wish to address. My partner and I were very disappointed with the ongoing construction from the hotel outside our suite window. We would have appreciated being informed about the extent and intensity of the construction noise prior to our arrival as it was excessively loud and disruptive, highly impacting our ability to relax and enjoy our stay. I hope in the future that the team notifies guests when such circumstances arise, as it greatly affects the overall experience. There was also a significant lack of clarity regarding the cost of breakfast. Upon checking in, the front desk mentioned the breakfast timings, but unfortunately, there was no clear indication whether it was included in our stay or if there was an additional charge. We consulted the information book in our room, which only provided prices for "late breakfast" and lunch (both priced at €20 pp). This lack of clarity led my partner and me to assume that the breakfast service was complimentary. Consequently, we were quite shocked and dismayed when we discovered that the actual charge for breakfast was €28 pp, making it an unexpectedly expensive meal particularly considering we only ate bread, cheese, and fruit. The concierge desk was dismissive to our concern over these costs due to the lack of transparency. We will be requesting a refund for these charges, but I'm doubtful of a positive response.

Our arrival in the evening, reception remains very gracious in welcoming us and taking us to the room while a bellboy brings our luggage after. The hotel allows you to experience the spatial appointments of a “doge’s” life or a duke as the building is adorned with the Pisani’s family’s furniture. I didn’t have time to wander as I was there for only a night. It would be nice to provide more light in the tunnel that leads to the palazzo so it would feel safer, and also easier to find. However, it was only for a few seconds upon entering the pathway until a warm welcome entrances you to a rich but discreet lobby. Staying in one of the non-canal facing suites, the winding corridors could use a cleaner and fresher smell. Corridors are carpeted and it felt stuffy. My Asian influence is uncomfortable with many mirrors in the room, one in front of our bed, and one facing a door but they were very kind to drape a white blanket on the one in front of my bed. They do not skip a beat in ensuring your peace of mind and comfort. The shower handle can be fixed better but the room’s wall and furniture surfaces seem be cleaned daily. Bath are by Culti. The dining area is a feast - you are able to breathe, see light and feel the breeze in front of the grand canal. Breakfast in another room was widely assorted from pastries to cold cuts, yogurt and dairies and Prosecco and fresh strawberries. At the very least good, but not really too fresh, especially the brioches.

We loved this boutique hotel! Location perfect overlooking the canal. It is off the beaten path and has so much charm. The staff were incredible and accommodations were perfect. They actually upgraded us to a 2 bedroom suite which was a nice surprise. We took a water taxi directly from their lobby to the train station…so convenient and such a unique experience! I would highly recommend. We will stay here again.

Beautiful hotel

Staff was great but it is hard to get to this property as it’s far from main entrance into Venice area. Additionally rooms DID NOT HAVE grand canal view and they wanted like extra 400 euros onto of the 300 we paid already. Not really ideal overall.

Excelente hotel, nice staff, great location. Highly recommended!!!

Run down property. Got a gigantic room with the view on the 3rd floor and had to climb quite steep staircase. Although I was happy with very large room, the place is very old and tired, water pressure quite weak, windows keep opening in the night by the wind, got bunch of mosquito bites, given the size of the room, the number of outlets was quite low. Staff barely spoke english. When past 12am, we had to ring a bell to have somebody come out to open the door for us. Due to the location by the water, we had to walk on boards when water comes in as water swells over the street. Location was ok but not the best considering Venice is a pretty small area.

Gorgeous old palazzo style hotel on the bank of the Grand Canal. Yes it really is down that passageway, and through that arch, and down the end of the music conservatory! Beautiful throughout, the breakfast room is stunning and the breakfast itself very enjoyable although a little pricey. The balcony in the bar overlooking the grand canal is something else. We spent an amazing evening drinking cocktails, listening to Italian music, watching the sun go down over the Grand Canal, and saying cheers to any passing water taxis. Highly recommended!

Absolutely fantastic! From the hotel location to the view to the staff… superb! This historic property retains its charm while offering incredible views of the Grand Canal. Very centrally located in a walkable area. The property is gorgeous, but please understand it is not the Hilton - which is a great thing to Us. The furniture is very much period correct, so you will find a few things that show age because they are old and beautiful. Do not come expecting sleek, modern lines - but to appreciate the history of this place. Our room was up several stairs, so those with mobility issues should inquire before booking. Would absolutely seek this property out on a return visit!

Staff were very helpful, the room was beautiful

Historic hotel in a convenient part of Venice.

No elevator. Bathroom was smelly. Construction noise starting early in the morning. Staff was super nice

Hotel was a little difficult to locate at the start as the entrance is hidden in an alley. The hotel is a bit old and probably need some refurnishment. The room we booked was the suite which was very spacious and had several rooms. However, the condition of the room is a bit old so probably need some renovation. The staff were great and very helpful. Appreciate all the assistance especially Ricardo. Thank you! Grazie!

Amazing property. Huge room. Water taxi took us right to the front door! Loved it.

Great location! Beautiful room with amazing canal view! Awesome experience.Staff very helpful with great restaurant recommendations Love Venice!

The place was so spacious with a great view and the bathroom was amazing with towel rack warmers.

fun boutique hotel near the Domo. The staff was amiable and helpful. Remember this is a 500 year old building so it has its charm and issues. But you'll enjoy it.

This is a very authentic hotel, well kept that sets you in a Venetian vibe! We thoroughly enjoyed our stay. If I could recommend something, do take the water taxi to the hotel! It gets you straight in the lobby! Something unique and very enjoyable!

The property was interesting and many beautiful aspects. Mt room wasn’t as nice as the pictures and needs updates. Very sore sleeping on a mattress that you can feel the springs and hear them when you turn. Please fix the lock and light fixtures properly. I made the best of it.

Actually the hotel is very very old ıt Will almost goıng down. It ısnot safe and there is a construction goıng on. Only good thıng is it is on the cana l anad cloae to san marco square

It has the delightful decadence of a grand palazzo including the large Murano glass chandelier in our room. Spacious and reasonably modern bathroom. Pretty much as in the pictures, although the rooms connect by winding corridors. A good breakfast selection. Very quiet location, just the odd boat on the canal outside the window. Near the Accademia bridge so easy to go places either side, lots of very good restaurants within 10min walk. Stayed 4 nights for my birthday, enjoyed the stay.

A hard to find hotel, tucked away behind a small square and passage way. I loved the elegant, old-world style of the rooms. But the down side of this was carrying heavy luggage up the stairs to our room. The dining areas upstairs only have two small balconies overlooking the grand canal and we were disapointed to not sit on one for breakfast since you need to reserve them ahead. But all in all we had an enjoyable stay.

Quaint hotel with great canal views right across from Guggenheim. Very convenient location to all the sites & shops. Have to pay for your own parking/ water taxi, but hotel will reserve water taxi.

The a/c was quite noisy. However, the staff was wonderful.

Very nice place. The location is magic and according to the city.

Fantastic staff. Helped with every need. Well position place.

The staff,service and over all experience was great. Needs better A/C in rooms though.

Loved the old vintage feel. Building was charming. We has an executive suite and it was very spacious. Modern bathrooms. Nice big windows with canal view. Large window sill was a perfect seat for my daughter to sit and draw. Old antique furniture. Recommend taking a private taxi to hotel as finding it on foot my be tricky. Great location too!

Conviniently located close to center of Venice, restaurants and shopping. Take a taxi when travelling with lugage

Fantastic room, great price and very helpful and professional staff

Absolutely stunning location, right on the Grand Canal with amazing views. The rooms, restaurant and bar were beautifully decorated.

Expected room to be alot better for $250 plus a night. Not worth the money paid

The hotel is situated near Accademia but a bit hard to find as we had to work pass a musical institution in a dark, narrow alley. We stayed in the famous Prestige del Doge. The room is beautiful as it apprears in the photos but smaller than we expected. The restaurant is outside the room so it might be a bit not private even there was no noise coming in the room. The bathroom is large but difficult to use since the floor is carpet and it might get soaked easily.

BEWARE booking a superior suite; we booked 2 suites and neither were anything like the website description. Look up the previously warned about apartments, they're re-badged as Suites. Our view was onto walls described as court yards, the rooms were dark! The shower went hot and cold depending on water being used elsewhere,so it went cold when you were halfway through washing your hair and took 3 to 5 mins to warm up again, to then be too hot. The rooms walls were dirty, the floor in one had holes and you got concrete dust on your feet. I was constantly bitten by mosquitos in the room. The air conditioning was noisy in both rooms, and only a portable unit in our bedroom which meant the sitting area was not air conditioned and too hot to be comfortable in, the second room's air conditioning struggled to cool the whole room and there is a boiler in this apartment that adds to the noise and keeps you awake. We complained about the rooms, having paid £446 in 2018 for a family of 4 per night, they could have put us into a better suite for 4 which they had but they refused quoting 'you pay for what you get' We feel completely ripped off! The hotel made a BIG deal about the room size, and then instantly locked the upstairs bedroom so that we couldn't use it. We stayed for 5 nights, the tiny wardrobe in the sitting room had only 5 hangers so we had to use the settees for our clothes. Nothing superior about these suites, will NEVER go back and staff just ignored us when wecomplained

I booked (and prepaid for) the Executive Suite overlooking the Grand Canal with 2 king beds. I followed the directions that were emailed to me on how to get there from the airport, and they were so wrong that it delayed us by 2 hours. Rushing to get to our roopm so we could make our dinner reservation on time, we were informed they did not have a room for us! I told them I expected our room to be ready when we returned as we had to rush to make our reservation. Upon arriving later that evening, they had a room ready but it was not what I reserved. After speaking with 3 staff members, the night manager agreed to comp our dinner and drinks that evening and provide a water taxi the following day to the train station. Since this still did not account for the difference in room price and inconvenience, we were told the morning manager would provide us with a partial reimbursement paid in local currency; however, the morning manager refused. Also, we left our belongings locked in our room while we went for some last-minute sightseeing and brunch before departing. When we got back to our room, we noticed our luggage had been tampered with. We did not notice until we arrived at our next destination that something was missing from a backpack as well.

From the moment we entered the hotel straight off the water taxi on the Grand Canal to the moment we left we thoroughly enjoyed our stay. The staff were all very helpful and spoke good English. The room was very good value, though access to it might not be too everyone's taste - across an alley from the main reception, up some stairs, through a mirror (really), down some stairs, along a cold corridor past an old gondola with the Grand Canal lapping its stern, and up some more stairs - but the kids thought it was great, and it certainly beats the usual anonymity of most international hotels. The room was warm, spacious and comfortable. The common areas were also enjoyable with the "lounge" having two small balconies overlooking the Grand Canal.

Beautiful little palace. Very comfortable and the staff was welcoming and friendly. Breakfast was amazing.

It was an amazing stay. There is no lift in the building but the staff is very friendly. At our check in time, there was a staff member to receive us about 100 meters from the Hotel and took our luggage. The Hotel is located at a very convenient location, St. Marks Square is about 20 minutes walk and Rialto Bridge is also 20 Minutes walk.

bathroom was super dirty, mold all over the place. And when I shown the pictures to the front desk, they then called the housekeeper over to see the pictures. The explanation was "ohh the room needs update". That wasnt the point, they need to take time to clean the shower area, tiles and walls. Even the towel warmer rack has mold. No one even bother to come up to the room to see it.