Costa Alegre Hotel & Suites

La s instalación

Ok

UN DIA SE QUEDARON SIN AGUA PORQUE SE LES OLVIDO PRENDER LA BOMBA ASI QUE ESTUVIMOS MEDIA MAÑANA SIN AGUA

The location is great

They need to improve the food quality

La ubicación es lo mejor.

No me gusto que las habitaciones no las tiene listas para tu hora de llegada, tuvimos que cambiarnos en el baño del hotel.

La comida es muy rica, todos los días variado y de buen sazón, el personal muy amable, la ubicación excelente

El baño de la habitación no servía, tenía muy poca presión, tampoco la caja fuerte servía.

El servicio El precio

Todo me gusto

Es un hotel 100% familiar, para el precio está súper bien. Las camas son un poco duras, y el baño la puerta de la regadera le hacía falta limpiar del riel tenía como hongos

Enjoy my stay at this beautiful hotel walking distance to the beach.

Personal muy atento. Instalaciones muy limpias y la comida y bebidas deliciosas y con gran variedad

No tengo comentarios. Todo me encanto

Food was just ok.

todo bien

Es un hotel tradicional, limpio.buen servicio, la comida es buena.

El hotel está muy agusto, un poco caro por la temporada de vacaciones, está frente a la playa, la playa está muy tranquila sin olas. Estuvimos en la primera planta y teníamos vista al mar todo el día, lo único que podrían mejorar es tener una alberca más grande en el área donde tienen los jardines.

Los alimentos muy variados y siempre un muy buen sabor

Demasiado comercio frente a la playa

Nothing

Elevator not working and stayed on 4th floor Room dirty with bed bugs WiFi didn’t work Only hot water running Room looked torn down not good Staff not friendly

La mayoria del personal causa una experiencia muy buena, el 80% de ellos son amables y te hacen sentir muy comodo, la comida es buena y las noches tematicas ayudan mucho con la variedad. Las bebidas abarcan diferentes gustos, y la barra de snacks tambien cumple las expectativas. En general un hotel bastante agradable. Negativo, que el elevador no funciono durante toda nuestra estadia y subir y bajar los 4 pisos fue algo pesado (5 dias), una noche se fue la luz por dos horas y no cuentan con planta, los huespedes que rentan grupo musical hasta la media noche que no dejan descansar y la alberca con demasiados quimicos que lastiman los ojos. Ah! Y que permitan entrar a huéspedes escurriendo de la alberca, aunque claramente tengan señalado que esta prohibido.

El hotel está bien ubicado, céntrico, con estacionamiento, la comida muy rica, la atención del personal muy buena, el inconveniente es porque el agua para bañarnos y lavabos tiene sal, y unos huéspedes contrataron banda hasta altas horas de la noche y no podíamos dormir

All inclusive

One blanket for two beds, no maid service Loud

The food was excellent — even the snacks! Five stars to the chef. We had the pleasure of meeting him, and he was so kind

No crib available

La comida y las bebidas están muy bien

People service

Facilities and food not being what I expected for the price that I paid

The beach was fabulous in the view. We really enjoyed the bar area and the pool as well.

We can't play any of the games unless you know Spanish.

Property is falling apart, all door frames rusted, it really needs to be remodel.

The staff was very friendly, we enjoyed our stay there so much. Even when the staff didn’t speak English they made sure we got what we asked for

La atencion fue excelente, el servicio fue bueno

Muy comodo, limpio, la atencion del personal excelente

Location

Rooms were not clean enough, and old.

Perfect place to stay

Breakfast was great, lunch and dinner just okay

Food

This is a great place to stay. The staff are very friendly and helpful. Highly recommended

For an all inclusive there should be an open bar for drinks in the morning. Limited coffee selection until restaurant opens at 8 Not enough lounge chairs. I won’t be back for those reasons

Buen hospedaje, todo es confortable ,esta en la playa, el perrsonal muy amable y atento..

Everything was good

Listen, this was partially our fault for not really paying attention to the listing. This property was so far from being an all inclusive of the standards I’ve been at. The beach was full of nationals having a grand time with their tents chairs families and music. Nice to see, but there was NO accommodation (beach chairs) for us. The lock on the door was broken. The room felt desolate with a defunct kitchen taking up a huge space. The safe was broken with no way to protect valuables. It was no what we expected at all. We got out of their within a day and they hotel was gracious enough to return the unused portion. We booked ourselves elsewhere.

This is the BEST place to go if you want a rest and recharge. The beach is pristine andthe staff is amazing. Yes, it's an older building but they keep it so clean and update the best that they can. If you are expecting 5 star it's not for you. If you want the best location and staff and a very clean hotel, then give this place a try.

Staff is very friendly and accommodating. Location is perfect and everything you need is all walkable . Very clean with non stop maintenance going on . This shows pride in the resort . We loved the beach

The property is very well kept. The beach is nice but lounge chairs are reserved early in the morning by guests with towels over them so you have to get a VERY early start if you want lounge chairs. The service is very good but if you’re expecting a traditional all-inclusive, you will be disappointed. There are set meal times for food and alcohol is only available from 11 am until midnight.

we enjoyed our stay even added 1 more day all staff very helpful and friendly the meals were very good and lot of choices grounds well kept as same to pool could have more seating on the beach would go back good value

Staff was friendly and very helpful. The hours that the only restaurant is open are inconvenient. The rooms are dated however satisfactory. The location is wonderful. Overall I would recommend this place. Please don't expect it to be like some of the large all inclusive resort chains.

This is a great little place. It is in need of upkeep. Cleaning inside was great, outside areas, not as much. Limited choices for food, bit overall was good.

Staff

My sister & I visited in January 2025. We chose this resort because it was a modest size, away from the hustle & bustle of the big city. Also, we had read reviews that it was popular with Mexicans, which we figured that was a good endorsement, and would make it more interesting (it did). Other things we liked during our stay: great food, with many choices, including both Mexican and N American style. All well cooked. The beach was beautiful, with powdery sand, and kms long; great for walking. Loved the view from our room. It was also very handy to town. The resort staff were wonderful and helpful. Things we were not crazy about: noisy in the evenings, with entertainment in the pool area (there was nowhere in the resort you could escape it)...unless of course, you were participating in the entertainment activities and games...which we did and it was really fun. Sometimes the resort also blasted music toward the beach...which spoiled any relaxing. The endless parade of vendors up & down the beach, all with the same things (jewellery, braid-making, tattoo-making, etc), all asking you if you wanted something. They weren't pushy, but you had to keep saying "No, gracias", which was interruptive and made you feel a bit guilty. Would we go back? Not sure.

Professional staff, clean rooms and great location in the heart of Guayabitos. Busier on weekends with nationals but still enough chairs, bartenders and activity staff for everyone. This was the Mexican experience we had been missing in the big cities. Thank you to the Costa Alegre team for a great vacation.

El hotel es cómodo, la comida muy sabrosa, el personal es muy amable

Pool room was noisy from entertaining at night. Room bathrooms was outdated dripping taps, floor needed scrubbing in shower. Offer ocean room next time Staff was friendly and helpfull., food was excellent for a buffet Would go back ,but to oceanfront room to get away from noise.

Our bathroom Noice from entertaining group at night Wish the beachbar was open in afternoon on the beach

The room smelled and the pillows smelled like sweat, I believe the blankets needed to be washed.

Pocas opciones de comida, el ultimo dia me hizo daño algo de los snacks. No hay control sobre ellos mucho niño ruidoso etc.

Me agrado mucho el ambiente,la habitación y las actividades

Me gusto que esta frente al mar y lo que me gustaría que mejoraran es la comida del Buffett porque deja mucho que desear

Muy buenos animadores

El bufet excelente, los alrededores muy buenos y las puertar de las avifaciones y baños malos.

Todo excelente, buen lugar para descansar

Es pequeño, pero bien organizado y jardines bonitos y cuidados, su personal muy atento.

Un lugar que te brinda confianza. Gracias

Todo bien

El servicio en si, es muy bueno. La comida del restaurante es buena, El servicio del bar es bastante bueno y el personal muy atento a las necesidades del huesped, El único detalle que yo noté es que ya son instalaciones viiejas, creo que ya necesitarian una renovación, el servicio de internet es medio raro, ya que existen varias redes y hay que estar configurandolas, yo al menos lo hice con 3. Asi mismo los condensadores de aire acondicionado están en los pasillos, por lo que al pasar por ellos, se siente el aire caliente y es incomodo. Por lo demás bastante recomendable

El hotel es muy bonito, el servicio bueno en general, la comida rica, las bebidas no tanto, necesitan mejorar en preparar los cócteles... Lo único malo son las calles alrededor y afuera del hotel, hay mucha basura y está muy feo... Pero adentro del hotel todo excelente

Hotel bien ubicado, habitación cómoda, excelente playa. Terribles los alimentos.

Solo hay un restaurante, creo que en temporada alta sería más difícil encontrar lugar, no rellenaron servicio de cafetería y la habitación era para cuatro personas y en la terraza solo había una mesa con dos sillas.

Great waterfront location with excellent staff. Building and property in need of a few repairs and upgrades but otherwise a very nice spot.

overall dissatisfied

Nice place

Price and food adequate

Great staff, very welcoming. Food was good, rooms clean, only complaint was sink backed up in bathroom room creating an odor. Great views from our balcony.

Todo muy biem el hotel la comida y el servcio

The restroom toilet was by dirty. It had anting around from not being cleaned often.!the room was nothing like the pictures in the internet. Beds were small! and very uncomfortable. The pillows had some kind of plastic. I clicked on a suite. Nothing to do with suite! I paid over $300 for one night over $6,000 pesos. I also had to pay $52 dollars for 4 tickets that were given to me to get pool towels. I didn’t use pool towels never got the towels. I had the Wi-Fi paper code and copy of contract but t no ticket for towels. They were laminated. I couldn’t find them had to pay 1,200 oasis for that! 😡. At the bar they had six tables total all were being used by guests that were in the pool. No we’re to sit down ands have our unlimited drinks from the bar! It was all inclusive! Not worth it at all. Will never stay here. This was Guayabitos! In Los Ayalas way better! More for your money! This is the first time I have been disappointed with Hotels.com!

Si bien es un buen hotel para descansar, esta vez me sorprendieron con la "politica" para la recepcion de huespedes. Por motivos ajenos a mi, el traslado fue largo y cansado por lo que llegue a las 4:00 am al hotel con mi hijo de 12 años. Al tocar en recepcion di los datos de mi reservacion y resguardar el equipaje. Cuando me iba a sentar en la sala de espera para descansar un rato y aguardar a que llegara la hora del check-in me dice el encargado que no podemos aguardar en la recepcion ya que esta prohibido que haya alguien que no es del personal a esa hora y que teniamos que esperar afuera del hotel hasta las 7:00 am que es cuando se abrian las puertas de recepcion! Como es posible que se atrevan a sacar al huesped del hotel, en la madrugada y con un menor de edad? Aun con amabilidad eso no se le hace al huesped! Con esta experiencia no regreso al hotel, definitivamente.

Buenas condiciones generales,solo tienen que estar atentos a las personas que se pasan y no están hospedadas en el hotel,ya que se pasó un niño mayor que mi hija y la andaba sumergiendo en la alberca,está persona no estaba hospedada en este hotel, afortunadamente no paso a mayores

My husband experienced a medical emergency on our first day at the resort. Due to his condition, we were unable to complete our stay. The resort refused to issue a refund but assured us that we would be issued a credit. No credit was ever received after numerous requests. Management was unhelpful, uncaring and undependable. Support staff was nice.

No hot water the towel

La habitación muy vieja y sucia, no es lo que ofrecen en las fotos

I loved the food and the snacks

I didn’t like that the shower would clog when showering also the water was way too salty and towels were so old the beds were not comfortable the staff wasn’t friendly just in the restaurant two staff were really friendly and those are the two I gave a tip too but overall it was ok

El agua de uso estaba amarilla y sabia salada al lavarse los dientes

Es muy bonito todo

Muy relajante

Necesitan cambiar las toallas ya no son blancas estan muy viejas.

Everything they offer

The beds are a little to hard

Mal servicio del personal

Me gustaria mas variedad de comida y el bar abierto mas temprano y mejor servicio de cafe por la mañana nunca hencontre cafe temprano

Estuvo excelente la atención por parte del personal. El hotel muy cómodo y agradable. Me gustó que tienen horario en el que ya no es permitido el ruido, así toda la familia descansamos de maravilla. El buffet tiene lo necesario para comer rico. La alberca y demás áreas comunes limpias. En general, la pasamos excelente

Lo que no me gustó es que el volumen de las bocinas es molesto para los camastros más cercanos a estas bocinas, después de tiempo duele la cabeza. Todo lo demás excelente.

The only great part about this place was the beachfront location and the staff was very friendly.

The entire hotel needs a renovation. Everything is outdated. The beds were not comfortable. The food was not that good.

location, garden /grounds,close proximity to beach and Main Street, employees in general.

Food and drinks were sub par, language barrier and communication, had to change rooms as original room not as booked and had mechanical issues, entertainment too loud and to long of duration, lack of security in room, safe not secure,door hardware/ locks non existent or sub par, cockroaches in hallways each morning.

Breakfast was good with lots of selections. The omelette station was nice. Very nice warm pool as well.

Lunch and supper were hit and miss. The entertainment music at night was quite loud, which is normally ok, but it was still loud even with the door to our room closed.

Todo aceptable, buena comida y buen precio

Buffet was very nice.

Very noisy even in our room from the pool area with activities such as karaoke till 10 pm 1 night. On the weekend noisy all day from very loud microphone directing activities at pool.

I would not recommend this property to anyone.

The beds and the view.

The buffet! All the meals were disappointing and should be thought out better. We're in México and expected mexican food. Not dried up, american food fit for a slop trough.

no face towels, no hair dryer in the rooms

Muy bonito lugar para pasar unos días en familia

Everything!

was clean and good staff services, and good place with a good view

ocean front room

food was terrible fan didn’t work in room air conditioning was set at 24 couldn’t lower it not enough chairs on beach people going down at 6 am to put towels on chairs with some not coming back till afternoon

location

lunch or dinner