Decameron Los Cocos Guayabitos, Ramada All-Inclusive Resort

Todo me gustó el lugar muy agradable muchas gracias

Caminar para ir a la playa jajjaa

El staff siempre fue amable y servicial

Casi toda la comida estaba muy grasosa y habia poca variedad. El internet no funcionaba adecuadamente y la TV no contaba con la aplicación Netflix

El show nocturno

Nada que ver con el.Decameron que era antes, mala la comida, personal muy poco empaticos, no hay pie de playa, las albercas 2 dias en mi estancia fuera de servicio, muy mala experencia :(

La habitación, la atención, los alimentos y bebidas

Que ya no está a pie de playa como antes

Las Almohadas

Que no está a pie de playa ,, a 2 calles y muchas escaleras. Yo no puedo subir escaleras y no me permitieron cambiar y mucho menos reembolsar y el menú no era del todo rico . Reutilizan los guisados y solo les cambian los ingredientes ... No me gustó el servicio del todo incluido . Me siento timada

La atención del personal

Solo la reducción en las instalaciones o el cambio en la ubicación de instalaciones a pie de playa. De ahí... todo muy bien!!

El personal amable

La calidad de las comidas

La alberca

Muchas escaleras

La atención es muy buena el tiempo de respuesta cuando solícitas algo es muy rápido

Pues es muy difícil encontrar disponibilidad en algunos meses

el servicio. Todo el personal de todas las áreas son súper amables y prestos para servir y orientar

el baño de la habitación todo el tiempo olía a cañería. Por lo tanto toda la habitación tenía ese olor permanente. La playa es supremamente concurrida por el público en general, se les permite los parlantes de altísimo volumen y potencia. La playa se satura en muy poco tiempo. No lo recomiendo para nada si la idea es entrar en calma y contacto con el océano. Adicional, las personas fuman muchísimo, incluso dentro de las habitaciones.

Just don't stay here and especially DO NOT STAY HERE IF YOU ARE TRAVELING ALONE! Within an hour of checking in I actually returned to the check in desk to ask if this was a locals only hotel and confirm if tourists were welcome or not. This resort is heavily dominated by Mexican locals who go there for vacation but the issue really arose by the fact that the hotel, pools, beach and restaurant are open to people in the small town surrounding the hotel. I was pushed multiple times just while walking down the path, someone grabbed my personal belonging that I had in the chair beside me and threw them on the table without saying a word so that they could take the chair (in an already mostly vacant restaurant). Had I known I would be such an outsider and so heavily discriminated against I would not have stayed here. Even the staff were rude, dismissive and often pretended to not understand me, I was hard pressed to find a staff member willing to even speak with me. Everytime I spoke it felt like it added ten years to a staff members life. There was a serious lack of management, after midnight when the banging on my room wall connecting to the bar became so extensive I couldn't sleep they had to call in a manager from a different hotel because they had no one there to help me switch rooms. I was told by some fellow Canadians that I would be unsafe on the beach and even walking in the lower part of the hotel by myself. The hotel was incredibly small and there were multiple areas closed off, only 2 bars and two restaurants open which heavily differed from the website. The outside wall of the hotel connected to an alley filled with people living in tents and in their vehicles, that area was smothered in barbed wire and only about a 70 second walk from my room. There was a rather large portion of the hotel that was closed off, originally when I saw it it wasn't blocked off but had been the next day when I went back to take pictures. The area had many rooms all without doors, a pool that was heavily grown over and a foul color, debris from what looked like construction everywhere but there was no other evidence of continuing construction. It looked like something out of a movie scene, abandoned, washed out and just a hazard. The hotel is outdated which I expected and was fine with but I was not expecting the reality of the conditions. I mentioned I was often pushed or body checked by the locals while walking down the path... the path had MASSIVE holes both on it and beside it which created a significant hazard. I had to leave the hotel early as my safety situation escalated, I moved to the other nearby Decameron hotel and I was not the only one. Upon my arrival at the Decameron los cocos there was a family on a honey moon who had booked 2 rooms for them and their children. They found out when they got there that the hotel had condensed them to one room with many extra cots and when this family tried to rebuttal the hotel informed them that there were no extra rooms available. As I was making my exit a family approached me asking if I was leaving/where I was going to. They had arrived 20 minutes earlier and knew immediately they needed to leave, I later saw them at the hotel we moved to and they made me feel better about the fact that we were all mislead by the reviews online about the Decameron los cocos. I also met one other couple at the new hotel who had moved and realized by the way that the hotel staff treated me upon my arrival and by the script like monologue that was giving to me when I arrived telling me all the many ways this hotel was different from the latter, this is a common occurrence. Don't waste your time trying to stay here, it's not worth the experience and the price is incredibly close to the the Decameron in Bucerias which is massive and beautiful and full of friendly people and close to the Puerto Vallarta airport.

El mar jajaja

El mar

El hotel está muy descuidado al igual sus habitaciones

El servicio de comedor, snacks y la playa. El personal es realmente muy amable. Nos permitieron ingresar y hacer uso de las instalaciones a partir de las 10:30 a.m. antes de la entrega de la habitación.

No se puede dormir en las habitaciones mas contiguas al bar, demasiado ruido. Si vas a descansar no se recomiendan esas habitaciones. No hay estacionamiento cerca del hotel, tienes que dejar tu vehículo en la calle o a varias cuadras de distancia. Las instalaciones son viejas.

Excelente

La comida pudo estar más diversificada y caliente

Esta cómodo y los meseros y la gente del bar iguana muy amable

Creo que ya es un poco viejo deberían modernizarse

La comida

La ubicación de la habitación asi como la no limpieza de la misma

The staff was excellent. The service was good. The food was OK.

The whole complex needs upgrading. The maintenance done is a lower standard

I have been here numerous times. This time however it wasnt the same. It has gone downhill big time. Check in was a joke. Sat for hours while people fumbled with registration. Finally after approximately 3 hours i got checked in. The room was ok. Clean. The safe that was in the room was NOT bolted down. Not much good to lock up your valuables if they can just pick up the safe and leave with it. The food was still very good for an all inclusive and was always served hot. Snack bar was also very well managed. However the bar tender at the building 4 pool bar had a tendency to drink while working and was a drunken mess on more than one occasion. He had to be finally removed by security. Hopefully they get it together as this is a nice resort for the most part. Wont say dont go but will let ya know it isnt all roses and rainbows anymore. I did enjoy my stay but it has definitely gone down hill since Wyndham has taken over.

Excelente, ubicación, buena variedad de comidas. Personal muy agradable.

las instalaciones en algunos edificios, si necesitan atención. Cómo llaves sin mantenimiento, por lo tanto se desperdicia mucha agua. Los shows son buenos pero deberían tener más variedad no solo baile.

Comida muy mala y un grande problema en mi cama

Tranquillité de la piscine pour adultes seulement

Le buffet très ordinaire,petite plage avec manque de chaise

Las habitaciones super limpias Solo lo único el check in un desastre me dieron la habitación super tarde

Que me dieron la habitación super tarde

We love the Decameron Los Cocos! We spent three wonderful weeks in Cocos 5 in February. The staff are the best! Every single person we interacted with were friendly and helpful! Our maid Jazmin was wonderful and kept our room in good order. Two of the breakfast and lunch waiters made our breakfast and lunch visits so pleasant. Both Jose, and Jordy were so much fun! Juan, the security guard was so pleasant. Manual, the bell hop was very welcoming and just a very nice individual. The resort is lovely, the grounds are beautiful, and in my opinion the best Decameron of all in Guayabitos.

Super recomendado

Que no hubo camarones

Las albercas y la atención de todos los socios muy muy amables

La sala estaba sucia n olía a limpio

We were at this hotel 12 years ago, and again 3 years ago, and we returned again because we loved it. All the staff were friendly and helpful no matter what we asked. The grounds were very well maintained. The room was spacious and, although a bit dated, very clean. The safe was new and worked flawlessly. The key card access was also new and we never had a problem unlocking it. Lots of options on site - 2 bars open from 11:00 to 11:00 and another from 11:00 to 2:00. A quiet, adults only pool, as well as 3 other pools all monitored by security. The beach could have used a few more lounge chairs and umbrellas or palapas, but the otherwise it was great. Lots of kayaks, boogie boards and bicycles (with helmets) to borrow. They were a little lacking in daytime organized activities. Weekends were hectic with an influx of locals, which made for long lineups at the buffet and bars, but we like the fun and partylike atmosphere they make - always laughing and having a good time. Food was varied and fresh at every meal. We'd go back again.

We always enjoy our stay at the Decameron Los Cocos. We love swimming in the ocean. There is always something good to eat. The fresh fruit at breakfast is amazing.

La ubicación muy buena

Que los baños ya están viejos y el cuarto que nos tocó no tenía agua calinte

La ubicación.

Nos mandaron al 4 módulo hay que caminar mucho, queda lejos del mar y del comedor, nos dieron una habitación grande pero muy deteriorada, los colchones estaban muy duros , el baño olía feo por la noche, del otro lado queda una montaña y un día olía mucho a humo, se metio el olor a la habitación, le faltó variedad en la comida, los camastros de la playa son de plástico rígido y pues llega un momento en que te cansas , la verdad me atrevo a decir todo esto porque no es barato y hemos ido al Decameron de Bucerias y pues esperábamos algo similar 😞

I really enjoyed my time here. Don't let the 1 hours drive here deter you, it is worth the drive. The food was really good and they did a good job switching up the menu. Also there are 2 other decameron resorts close by that you are also allowed to visit and partake in all activities and food options. The entertainment staff are all amazing and really work hard making sure everyone has a great time. Bar service is top notch as well. Nothing bad to say about thus place at all. I will definitely be returning in the future.

This is an older hotel that is far from the airport, the wifi seemed to work only in the lobbies of each floor ( nice seating area) That being said, its clean, its safe, the people are extremely friendly, lots of pool chairs around the pools and on the beach. It has a list of drinks posted with their ingredients at the bar for people wanting to try something new. We walked from our hotel to the Decameron coral (20 min walk on the beach) and got to enjoy free drinks there which was nice. I think its a great value for your money, but if you are accustomed to 5*, you wont like it here. If you are looking for a great deal with Mexican authenticity, clean rooms, friendly atmosphere then you will like it here. I personally enjoyed the food, the breakfast omelet lady would sing when so worked. I will miss that.

It’s located on the south end of beach where the swimming is great

Needs more chairs attached to rooms and around the pools. Lounges are not comfortable for some.

El desayuno era limitado pero estaba bueno

No limpiaron la habitación, el WiFi no tenia buena señal y la televisión no se conectaba a internet

Nada

Orrible la comida y las instalaciones para lo q cobran no volvería jamás jamás

This is our third time here, but first time in adults only. Thing that annoys me are what I call “pool pigs”. As soon as the sun comes up they put their towels on the lounge chairs to save them but don’t occupy them. Took pictures this morning and of twenty some lounge chairs only two were occupied. This is totally unacceptable and rude behaviour and should not be tolerated by the resort. Other than that the experience has been good.

Fue una experiencia muy mala. Lo único rescatable fue el jardín en donde tienen áreas para poder disfrutar en familia.

Las instalaciones están muy descuidadas. Afuera de mi habitación, estaba la tubería descubierta y en obra negra. Dentro de la habitación la única conexión de luz era una clavija pegada con cinta de aislar. Los camastros rotos y sucios. Muchas habitaciones en obra, con trabajadores entrando y saliendo con materiales y herramientas, si la ningún aviso de precaución. No hay elevadores. El servicio de limpieza de habitaciones muy deficiente (no fue diario y solo tendieron la cama). El Bufete muy malo y con comida insuficiente: charolas vacías, platillos fríos, no había ni suficiente miel para pancakes !

La ubicación

La recepción y al rentar en la app decía habitación con vista al mar y no sé respeto mi reservación con dichas características.

La cena y desayuno

Falta de algunos elementos como luz

Ubicacion frente a la playa

Alimentos insipidos y mal servicio de limpieza

Todo

La cerveza ya no es corona

El trato de los empleados

La comida

Everything, I'm very pleased.

Nothing

I don’t know where to start. WestJet package, I’ve been travelling to Mexico since 1984. This truly was the worst trip in every way. 2 hour bus ride from airport to hotel late at night. Mostly a hotel for Mexican nationals who love a 2 star hotel. Hotdogs were the mainstay for meals. No WestJet rep at the hotel. Everyone got sick, except the guy on drugs next to our room who got moved across the street because his detox screaming kept everyone awake. Truly brutal place. I can’t believe WestJet offers this as a vacation destination. If it was free I wouldn’t go.

La comida estaba increíble solo me toco 1 vez que olía raro pero me encantó 💕

No me gustó estar subiendo y bajando escaleras para llegar a las habitaciones o a la alberca las habitación estaban lejos de la playa , no me gustó llevar a una persona con 17 años y no lo dejaran meter a la piscina de grandes ya que íbamos por su cumpleaños numero 18

Check in

Mal servicio y la comida no muy buena

El servicio fue muy amable, las actividades y los encargados de las mismas muy profesionales y amigables, buena comida

El Check in; la entrega de pulseras en lo que entregaban las habitaciones fue con una espera bastante tardada, creo q es por el sistema que tiene el hotel, no creo que el personal pueda ser tan lento

La variedad de bebidas en la barra libre

Lo corto que eran las cortinas de los cuartos literal se podía observar muy fácil

La comida del hotel estuvo excelente; todo estuvo muy bien preparado y con excelente servicio. Muchas gracias por la experiencia.

Amazing staff, great activities, lovely cotails options, lovely shows, family enviorement, in front of the beach and lovely food☀️

We enjoyed our stay at this hotel. The room was small, but adequate for our needs and all we did was sleep there. The bed was comfortable and the water for the shower was hot, two big bonuses! The hotel was a bit dated, and when asked if we wanted to be in the adults only part (up the hill) or down by the beach, I chose beach. This turned out to be the wrong choice, as there was music and noise from the snack bar area until late at night. We had fun joining and the convenience in accessing the beach was nice, but in hindsight I would have chosen the other building. The food and drinks were mediocre, but town is easily walkable and very affordable. We did great shopping and visit an excellent panderia close by. Bring cash with you, as none of the atms within walking distance were working, and cash is preferred in this town.

Good food and nice beach

This is always our first choice!! MY husband( Vincente has many favorite staff) We are always so warmly welcomed with hugs and happy smiles. From Manuel, Miguel, and Lupeo at the bell boy station to Jesi and Cristina at front desk, Jordi, Jose, Martin the waiters, Flora the most amazing omlette maker ever, and Carlos and Patsy the bartenders!! This place is like a home away from home for us!! If you are looking for 5 star accomodation don't bother, but 5 star relationships with staff here is priceless. We've literally been here over 50 times in 20 years. This time my best friend came with me, in her words" I will definitely come back here,it's so safe and the staff are amazing". The food is very good with good variety, nothing is disappointing.

Don't know where to start this gong show ? We booked sunning and got swoop so you know we got screwed to start with for the price that was paid insane not one of these Mexican places are worth what they want now . We paid extra so we didn't have to spend 3 hours trying to get there on the new pay road unbelievable what these clowns pay to drive you down a turkey trail to get there , Cuts hours off to think these travel companies would know that ? Now lefts start with the place 80 percent under construction they new this before people booked. Not like we haven't been there a few times . Real nicee eating in the snack bar so hot can't even breathe and the wind socks trying to hold onto you food even worse at night . Breakfast was always good the rest not sure why they think reheated MACARONI is supper come people really 2 bucks going to break this place not even that good. Then they shut are pool down for 8 days up top do you not have slow time to start this ? Then they start changing doors on the r9om down by the ocean blowing saw dust on everyone below and shut the pool down really? Smashing the walls out of the main building around the main dinning room so we can eat dust holy ? Top bar was disgusting asked if could clean the tables same crap from the night before split all over guess the bar maid was to busy on their phones all the time just handed us paper towel to clean guess she was on the holiday not the rest of us . Guess it to bad the guy that owed it before died because was a nice place at one time.. Changing for towels that are stained washed ares out guess asking to much for that to. PEOPLE SAVE YOUR MONEY ALL 3 OF THOSE PLACES ARE A JOKE THATS FROM TALKING TO EVERYONE THAT STAYED AT THEM. OVER PRICED AND PEOPLE THAT HAVE BEEN GOING FOR 16 YEARS ARE NEVER GOING BACKED ABSOLUTE RIP OFF l don't complain much think its time to avoid Mexican places for awhile way over priced for what you get now and what to base on USA money maybe time rethink that to. By the way sunwing didn't send enough vans to pick us all up image that hope the rest made there planes back .Shame on you westjet you took over the other 2. Then drove us back on the turkey trail .

Great stay here! The buffet style food was good, reasonable hours everything was close by. Staff is friendly and so kind! I loved the events, games and activities they have. My family and I had a great time here, would 100% recommend. We will stay here again!

I had fun with my family. Service was always amazing. Internet wasn’t working though, but overall the atmosphere was very lively. They had multiple bars close to where I was staying. Staff was very friendly and knew how to keep their visitors entertained.

3rd time to this fantastic resort that’s as authentic Mexico you can’t get. If you’re looking for luxury, 5 star, white counters resort this is not the place for you. This is all about experiencing Mexican food, culture, and the people. Staff are all incredible, the beach is by far the best beach in all of Mexico and I’ve been to both Caribbean side and Pacific side.

Do not go to this resort! IT has a problem with sewer gases in the rooms and the food in this facility is very poor quality and unsafe to eat. Their kitchen has lots of stainless steel but NO proper lighting. If you are English speaking it is very difficult to communicate with most of the staff. There are not many bartenders who can not make proper drinks. We found that the bartenders were mostly untrained and had to resort to a manual to make a custom drink. Even the famous Mexican margarita was not up to par. Being that this resort was on the coast one would expect great fresh seafood dishes. NOT! We were very very disappointed and have notified the owners but they have refused to even respond to our concerns. This has been a lesson learned and a lot of dollars spent for nothing but sickness and despair. Save yourself some money and stay healthy on your travels and do not even consider this place. One positive note is that the people who work there are very polite but have their hands tied we think as their boss hasn't trained them properly.

Happy and colorful place. Long sandy beach for walking, foot soaking. Very friendly staff. Perfect temperature, I love the sea breeze. Pleasing setting. I like the authentic Mexican accents and architecture and landscaping. Food is good and there is enough selection.

We had a wonderful stay! We stayed in the adult only building. We liked having a pool and bar close to our room and enjoyed the view being up on the hill. Room was clean. It is an older resort but we loved the atmosphere and exceeded our expectations for a budget resort Food was good. We walked to the 2 other resorts and enjoyed the walk between them. The beach was great - warm water and soft sand! I would like to learn more Spanish before returning, but we managed to get by. All the staff was so friendly

Hi this is our 8th visit since 2008 nice to see a couple of the staff still there buffet was good every night we ate at La baba it was awesome my wife has shell fish allergies no problem the wait staff helped her flora the omlet person was awesome drinks were great always found chairs on the beach they renovated tropical restaurant while we were there the bricks by building 4 pool need to be repaired and at the front door of tropical which was blocked off for safety we had a great time and will return

We both were sick with food poisoning. My husband through up on the floor and towels were in the area. They charged us 1140. In pesos for the items. Told us they couldn't be cleaned. Then after a few days took them. When i asked for them, that they were our property. They said the took and washed them. I demanded them back. We finally did get them back. We donated them to a family in need. We will NEVER EVER GO TO ANY FACILITY OWNED BY DECAMERON AGAIN.

We have returned from 10 days with our two children at Los Coco’s. We have stayed at this resort 12 years ago and in the charming town of Guayabitos many times. We knew what to expect from this resort in that it’s a 3 star but we aren’t coming to Mexico for fancy frills. Our issue with the resort was the food. The quality and options have significantly declined since our visit a decade ago. To top it off myself and one of my children got what we thought was food poisoning during our stay. My daughter was assessed by the resort doctor which supported this. The resort didn’t offer anything in lieu of this unfortunate event other than a reservation at their A la carte restaurant which was not appealing in any way. Postives of our stay still did outweigh our bad experience with the food, the staff are friendly, attentive, many who speak an English. Our children had a great time in the pool, we enjoyed some of the on resort activities and games, and the beach. The town of Guayabitos has many great things to offer and we will be returning however would not pay for an all inclusive experience as the food and drinks aren’t appealing enough to “get your monies worth”

We were there from January 21/25 to February 4/25. This is the second time at this resort, the last time was in 2023. The food was better this year. Always fruit at breakfast only, pancakes, french toast, omelet station (FLORA, always singing), mexican dishes and this year BACON! There was always chicken or pork or beef or fish served, usually 2 of each. Yes, the building is older but it has a Mexican feel! My home also needs work! People that we met from the Corral wanted to be in the Los Cocos.! At the Marina, which is close to the Cocos has great loungers (softer) than the Cocos (hard)! THESE NEED TO BE CHANGED TO SOFT!! The Marina & Corral are more modern and concrete, We can stay in Canada for that! We've been to many places in Mexico, but this is the best! The water is usually calm (2 knee replacements), the sand is hard to walk on the beach with no rocks! You can see you feet in the water, no sea weed and not dirty! Many mexicans come on the weekend form Guadalajara, the beach is full! which is great it's their Country! Guayabitos is mostly full of Canadians and Mexican people! YA!! We booked our tours with Salvador, Vincent & Stephanie at the resort! GuayTours!. Always at the front desk lobby, Wonderful, Great!! We ate out many times with friends that stay there for the winter. Always great meals never were sick! We feel safe and love the Mexican people! At the resort english is spoken however, some servers and housekeeping may be limited, my spanish is not good either! If your coming to this resort and you want Canadian 4 *, don't book this! If you are an everyday person, YOU WANT THIS RESORT! and experience MEXICO! Entertainment was great! Much better than most resorts these days!

This is my second time going to this resort, the food was excellent and staff were so kind and helpful. The resort was always clean and tidy. We stayed in building #1 by the beach, being so close to the beach was wonderful. Lots to do with our little ones (5 & 3), go to the beach, swim, go to the play ground etc. Everyone was so kind to our little ones. The only two things I would say is I wish there was a shuttle to and from the resort. You can only get a shuttle if you fly through West Jet or Sun wing. Also, building #1 was noisy the last 3 days of our trip as locals were playing loud music early in the morning. I was told that buildings 2,3,4,5 were really quiet. Over all my family enjoyed ourselves and will be back.

Everything was great

The rooms not good and the food the Beach very dirty.

The location was phenomenal! It has direct access to the beach from many of its facilities while at the same time access to the little town on the opposite end (walk through multiple resort buildings). All facilities I visited were so well kept! Please note this is NOT a luxurious resort. It’s very old and outdated but it is clean, inexpensive, great location, and we felt safe at all times. The pools were clean, eating areas, rooms, beds, etc. The food is edible but again, not five star. But it’s also not spam (I read this somewhere before I went and still went for because of location safety and cleanliness). You get a good variety for all meals, and drinks. Omelette station, potatoes, chicken, soups, enchiladas, beans.

Even if the building is old, it does have potential to be a 5 star. The cleanliness almost is 4-5 star because it was so well kept. For food, quality could improve. Service could be better and that would also contribute to more stars/experience. All staff was very kind but: I asked for towels, laundry service, crib, help with a/c, and for ALL it took really long to actually get someone up to my room and for most, multiple calls which is such a bummer because it’s wasted time for me. For the crib and laundry I waited more than one hour which is extremely inconvenient to say the least because I truly needed those items and couldn’t leave the room. But once they arrived, good service. The other was scheduling a taxi from hotel to airport. I was quoted a price and once the taxi arrived it was $500 pesos more. I was told it was because taxi was not affiliated with the hotel and taxi can set its own price but knowing that before would have made a difference.

The location was great and within a safe walking distance to downtown and shops along the way. If you like character of older hotels, it has its own eclectic charm that isn't found at the newer Decameron hotels in the area. It was kept very clean and tidy by staff, who were very accomodating and friendly. The rooms up at the 'adult' section were very spacious and had a lovely view. The pool area in the adult section had lots of available chairs daily, so there was no stress to claim enough chairs for 6 adults.

It is quite a walk on uneven ground at times to get from the beach area to the hotel lobby and 'adult only' accomodation up on the hill. For older people or those with mobility problems, it may not be ideal. Although deemed as a quieter section with less children and noise, during the night you constantly hear cars on the road behind and dogs barking, then by 3am in the morning it was roosters crowing. The adult pool area had all the potential in the world with a nearby bar, full sun and ample chairs, but the pool had a 'no music' policy that was enforced. As a result, it didn't exactly allow for an adult party vibe at all.. it was lacking a little ambiance and all fun factor.

I wasn’t expecting much from this property but was pleasantly surprised. The service was excellent, food options were great. Our room had a peek a boo view of the ocean. Those that say this place isn’t on the water probably got put in building 4. I would definitely go back.

No hot water, cockroaches in room, meals very repetetive, facilities very spread out, limited english speaking staff

Air conditioner didn’t work Had to ask for towels cause cleaning staff never left any Water was not hot

Building 1 was terrible, old and tired. Mover to building 4 and it was a lot better

They charged me twice on my credit card, then could not refund my credit card! Insisted that they needed my personal bank info. Spent days and hours dealing with this and losing sleep over it. FOOD AT BUFFET IS TERRIBLE, UNLESS YOU LIKE WIENERS AND SPAM.

The worst all inclusive ever. In a very sketchy area, so far from civilization. They do not like Americans here. I can’t believe this place is in business!

Great by beach

Buffet

Everyone in the hotel got sick from bad food including my family. It rained and water was coming from every aspect of the hotel including restaurant and rooms. Not safe to stay here.

I don’t like it

The bar tenders

Honestly almost nothing, for the price paid, I would get a better place in Puerto Vallarta. Plus there was a big cockroach on the top of the wall near the ceiling and when I reported they didn’t even apologize instead they almost accused me of bringing them with me and offered me fumigate all my stuff to get rid of the problem, for all the money spent here not worth it.

This an old hotel that needs to be remodeled. Furniture is old.Mirrors have black spots & need to be replaced. Food was good as well as service. The night entertainment show was great!

Staff area

Not much food was good our ability to connect with resort phone out in room unable to book meals at in house optional restaurants stock house and fish

Nice three star. Friendly guests snd staff. Food was ok. Great beach. Very walkable area with lots of great food and entertainment outside the resort. A la carts were hard to book.

We have been going to Cocos about 8 to 10 Years. The best staff in Mexico. Most of them we know. The sea and storms in summer months has been hard on the beach. The increase in cost since covid is understandable. And still good value as an all inclusive. The mix staying there is half local families with children. Half expats like us and tourists from Canada. A handful of Americans and europeans. It is the mix we love.

All staff, without exception, were wonderful - from housekeeping staff to the omelette cook. I liked that the property provided a quiet, adult only pool area. Our room was large and quite comfortable. The shower was hot. The sit down dinner in Canoa was excellent.

Not great value for money. Because of my Booking Level 3, I requested an upgrade but they did not appear to know what I was talking about. The price quoted on Booking.com was originally in Canadian dollars. This price was converted to USD and again to Mexican pesos. Each time we lost money due to poor bank rates. Had I known, I would have booked using Spanish and paid with a Mexican debit card. Our winters are spent in Mexico and we only travel with pesos. When I asked at the front desk to give me change for a $500 Peso note for tips, I was told they could not do it and that they would only change Canadian or USD. However, when I paid for a birthday cake for my husband at the front desk in pesos, they managed to give me change in pesos contradicting what I was told earlier. Room furnishings in Block 4 (adult only) were old. I would not use the Rústico dressers. The sofa was worn and covered to make somewhat presentable. The room, 4312, had resident pigeons nesting in the AC unit making a horrible mess daily and, therefore, the deck was unusable. The cleaning lady did a great job cleaning it every day but one could not sit on the balcony because of the daily bird droppings. The food was adequate in the buffet. The drinks were typical watered down all-inclusive unknown brand. The wine was barely drinkable.

Authentic and on the beach

Beds were not so comfortable

We were greeted by friendly staff. Most people there speak Spanish but there was a front desk clerk who spoke English and helped us with all our needs. Our room was beautiful and had a lovely balcony facing the ocean in building number one. W We asked for a king room and had two double beds, no problem for us. We met up with family and enjoyed the buffet meals, snack bar, adult pool bar and bar #1. The service was excellent in restaurant we ate at, on the floor and behind the counters. A very friendly and congenial atmosphere. My son and I enjoyed the free kayaking experience. Sailing with a skipper on a catamaran was offered to us, as well. The adult pool area was lovely for hanging out in the sun or shade and a cool down in the water. Chaises we’re comfortable and towels were provided with exchange for a card. A wonderful time for all of us. Thank you staff for your endless attention.