Decameron La Marina Guayabitos, Ramada All-Inclusive Resort

La comida y el servicio

La zona de camastros a pie de playa le falta más áreas con sombra ya que conforme va avanzando el día el sol va pegando en diferentes ángulos y hay que estar moviendo los camastros para que no les de el sol.

La playa ,, el aire acondicionado.

La comida , les falta sazón un poco de higiene hay moscas y no tapan la comida.

La vista hacia el mar .

Hay un olor en el drenaje que se respira a un lado de la piscina de niños.

La alberca

La comida

LA UBICACIÓN Y LAS INSTALACIONES

POCO ESPACIO EN LA HABITACIÓN PARA LA ROPA Y ARTÍCULOS PERSONALES, LA COMIDA MÁS O MENOS, FALTA ALGO DE VARIEDAD EN LAS COMIDAS. EN LA ENTREGA DE LA HABITACIÓN NO ESTABA MUY LIMPIA, AUNQUE DESPUÉS MEJORO LA LIMPIEZA.

El hotel limpio, todo a la hora que estaba programado y personal muy atento.

El hotel aunque limpio se me hizo pequeño y las almohadas un poco incómodas

La atención, la comida, los servicon excelentes.

Solo mejorar el wifi, ya que en ocaciones no habia conexion, lo demas excelente

Todo el complejo, es bueno, tiene vista a la playa y el personal muy atento, lo recomiedo ampliamente costo-beneficio.

No hubo algo que no me haya gustado. Todos muy atentos y buenos alimentos

Me gustó la relación precio calidad, la comida buena, los snacks también, el personal atento, la ubicacion

Los camastros de la playa están descuidados

Limpieza de áreas comunes y cuidado de las mismas.

La habitación tenía muchos detalles en malas condiciones a pesar de que parecía que acababa de darle una pasada con nueva pintura. Puertas carcomidas, sábanas rígidas, etc. Su restaurante con menú limitado y poca variedad de comida.

La cercanía a la playa

El estacionamiento

Alberca climatizada y limpieza

Malos animadores y servicio de barman

Muy bien

La falta d alimentos en una cena

El servicio fue muy bueno, todo el personal era muy amable

La comida, es muy repetitiva

El servicio muy bueno

Que en el cuarto ay cucarachas

Loved the beach, rooms always cleaned on timely fashion and could count on hot water any time for showers. Felt the rooms were roomy enough but very bare minimum and pillow on beds were extremely hard, felt like plastic. The staff very good, attentive and accommodating. The food was not to my standard but breakfasts very well stocked and many choices. Could count on good soups for lunch or dinner. However the biggest complaint would be the constant noise all day long, evenings and even during the night. Extremely loud noise all the time.

The constant loud continues noise, music, woken up by workers at pool in middle of night.

Las instalaciones. Servicio de meseros, comida y playa

Nada

Nothing

Everything

Nothing

Everything

Un lugar muy cómodo Buena comida Excelente atención del personal

Que mi cuarto no tenía ventilación natural.

La playa

Que me dieron una habitación que no correspondía con lo establecido en booking, y una actitud pésima del personal de recepción, pero escuchó el gerente y nos atendió como debía ser

la convivialite

rien, j ai aprecier mon sejour

Location, beach and staff were great. Having access to the 3 other properties was also nice.

Coffee was not good. Room was basic, bed was hard and the sheets were weird, almost plastic backed. Water pressure was variable and you weren’t supposed to toss TP in the toilet. Buffet was OK better for breakfast and lunch than dinner. We went out 2 of the 3 nights for dinner.

Everything

Parking

La comida

En realidad todo esta muy bien

El cuarto es muy amplio y cómodo. El hotel tiene buena ubicación y mucho espacio en playa para acomodarse. Tiene muchos eventos y amenidades para los que les interesa ese tipo de cosas.

La comida no siempre fue muy buena y le falta algo de variedad.

La parrillada

Mala atención de la gran mayoría del personal, mala comida, instalaciones con falta de mantenimiento

La comida excelente y el trato de las personas que laboran ahí es excelente muy atentos

Que la tv no fuera una Smart tv

Todo excelente el trato muy bien y todo muy limpio

La comida la verdad es que no tenía sabor y demasiados vendedores en la playa se supone que tienen su zona cerrado y llegan a venderte muchas cosas

El personal muy amable

Cucaracha en la abitacion Las tarjetas se bloquearon en 2 ocasiones El Internet fallido

La ubicación

El personal súper prepotente, no me respetaron la habitación por la que pague y no me resolvieron nada, una experiencia terrible.

La ubicación, el personal botones y el personal del restaurante

No nos respetaron las habitaciones reservadas ya que la reservación decía vista al mar y nos dieron habitaciones estándar cuando acudimos a recepción a preguntar por qué nos dicen que la agencia (Booking) fue lo que reservó aún y cuando les mostré la confirmación de la reservación por parte del hotel la respuesta fue que lo tenía que revisar con la agencia (Booking) No hay valet para estacionar el auto y tú tienes que llevar personalmente el auto a estacionar a la otra propiedad y regresar caminando ya que el hotel la Marina no cuenta con estacionamiento. Para reservar la cena la primer noche no nos dejó el sistema cuando pregunte a recepción la respuesta fue que no se habían activado las habitaciones pero que de cualquier manera ya no había cupo, al día siguiente a las 10 am al querer reservar nos apareció que ya no había cupo.

all inclusive location staff very professinal

parking lot separate oh hotel

Las albercas

Que el menú es muy poco variado

El arroz con leche de postre de ahi en mas casi nada

La regadera del baño no servia , la tv no se veia lo canales , playa muy muy sucia , no habia variacion de la comida el personal muy amable

Excelente hotel para ir a guayabitos, a pie de playa, todo el staff fue servicial y muy amable todo el tiempo.

Muy cómoda la habitación

La habitación Pero llovió y se metió el agua

Desde que llegué no me quería dar la habilitación me cobraron mil pesos de más llovió y se inundó la habitación la comida estaba muy mala

Excelente atención

Entrada muy tarde Y salida muy temprano

Por su ubicación y el trato con el personal, muy atentos

Las bebidas, las almohadas, y los show

La recepción fue muy lenta, se notaba que no sabían utilizar el sistema.

El servicio en general, "bueno" a secas... El bufete regular, poca variedad. No tan bueno. Los meseros muy amables y serviciales, lo mismo que los botones. Las habitaciones... Es increíble que no haya una cortina delgada en el ventanal del balcon para poder tener la cortina gruesa abierta paraque entre la luz sin que se vea de afuera. La cama con un cubre colchon de plastico, lo mismo que las almohadas. Un poco incomodo. La toalla de manos no la cambiarin durante la estacia desconozco si las otras las cambiaron o solo las doblaron, los vasos que dejan para uso en la habitacion solo son labados y desinfetados para recibir a los huespedes, durante la estancia no son cambiados o lavados. Solo proporcionan una botella de agua de 1.5 L. por por habitación al dia. Descinozco si el hotel o los hoteles de la región, pueden hacer algo con la contaminacion del agua del mar almenos la que llega a la playa del hotel o a esa parte... El agua muyyy sucia de lama o algas, desconozco que sea. Asi como hojas y demas detalles... El clima nos favorecio muy soleado y agradable.

Need to do more musica mexicana

En general ofrecen un buen servicio, ya es la segunda vez que me quedo en ese hotel , solo tiene algunos detalles que siguen sin gustarme: la comida se termina si no corres a la hora en que abren el restaurante, yo creo que si hay un horario para cada comida, debería haber suficiente para todos, otra cosa el que he visto en otros hoteles es que deberían prohibir apartar camastros, porque algunos duran todo el día apartados y nadie los utiliza y finalmenre, el check-in, en el hotel nos dijeron que era de 3 a 4 pm y no a las 3 como dice al momento de la reservación, para que lo consideres, además, no había préstamo de bicicletas aunque ahí las tenían ni tampoco de kayak, tablas, etc, tenias que ir al otro hotel .

Todo perfecto muchísimas gracias!

Hotel en réorganisation Buffet qui manquait toujours de chaleur Hôtel bruyante Super de belle plage. Idéal pour grande marche

Wonderful vacation. Hotel and staff are exceptional. I don't think we have ever stayed in such a clean and well looked after hotel before. Food was good. Must mention the Manager who is constantly walking the property and supervising - excellent job - your staff are a credit to you. We will be back !!!

I have been an ardent critic of Wyndham but this is truly the exception. Yes, older facility but well maintained and well run. The staff is welcoming and so friendly. The food was good. Good variety. Mexican oriented which should be expected. You are in Mexico.

The beds are hard as are the pillows. The food was average to above average. The staff are very friendly and helpful except that the front desk staff had very little English, all but for the night girl who had the best English of all. They were doing renovations that we were unaware of which made for noisy afternoons. The pool was spotless and the beach beautiful. The pool only had direct sun for 2.5 hours in the afternoon. The bicycles that they offer for use all need to be replaced, I had to purchase a pair of pliers to do my own repairs. The best feature in the room was a mini fridge. Overall a positive experience.

The first thing to know is that all 3 Decameron in RDG cater primarily to Mexicans from Guadalajara on 2-3 day beach vacations (80%) and to older Canadians on inexpensive all-inclusive vacations (20%). None of these hotels are luxurious in any sense. However, the setting is magnificent and the blend of vivacious, exuberant, fun-loving, music-loving Mexicans with, perhaps, more sedate Canadians is all part of the fun! We stayed at the Marina, which is near to the southern end of the bay. It has the Decameron U-shaped design with the pool in the middle and restaurants near to the beach at the open end of the U. The pool is very popular with families. The rooms are nicely appointee. Opt for an ocean view to have better-ish/semi view of the beach and sea. The room attendants are really good. And the staff are by and large very pleasant and welcoming. During the day there is always someone who speaks some English at the front desk. In the evenings you can be out of luck. But, the best advice is to talk with your fellow Canadian guests. All of the following info, we found out from them or just wandering about, not from staff. Things to know: 1) there are activities listed on the 1st floor. While a few are offered at the Marina, many are are only offered at Cocos which is about a 4-5 minute walk away and the road or beach. The bike tour is not offered but you can sign out bikes. The bikes at Cocos are better. We did yoga at the Marina a few times. Both instructors were good, very much appreciated Alex’s class. 2) there are shows nightly at Cocos at 9:30, followed by disco. There are no notices of this anywhere at the Marina. The shows at Marina are okay but very short followed by karaoke. If you are a fan, brush up on your Spanish and have your moment in the bright lights. 3) the Marina activities are all announced in Spanish. 4) we found the inside of the buffet restaurant at the Marina to be dark and depressing. It is mostly painted a dark gray. The outside seating is good. 5) if you are staying at the Marina you can eat all 3 buffet meals there or at Coral. This works well if you are walking to the far end of the beach where Coral is. Staff there are great, and very pleased to welcome you! Their buffet restaurant is bright and offers great views. 6) Cocos is the largest of the 3 Decamerons, and they have the largest buffet, with great views and staff, and with cloth napkins at every place setting (paper at Marina), pepper shakers at every table (at the Marina you have to ask for one), the best selection of items (eg. Specialty cheeses, bacon, fruit, and simply more choices of everything). If you are staying at the Marina you can go to Cocos for breakfast and lunch. They simply sign you in at the front desk of the restaurant. No big deal. After our 10 days they recognized us and knew our number by heart. 7) Ala carte dining. They are not offered every night. Now, to get into one is a big hassle. For the ala carte at Marina you check via a QR code beginning at 6am to see it is being offered that day. And dates always change, sometimes Monday, Wednesday and/or Friday. One week for us on Monday, and another on Friday. And the food is hit and miss. One time very good. Another time, no ceviche or salad, and the lime soup, you guessed it had no lime. 8) Ala carte at Coral and Cocos (steak house and fish Resto) or just the buffet at Cocos. You go down to the lobby at 8:00 to pick up a number. Ideally you get there early and get a low number. Then you go back to the lobby at 9:00 and in order of the numbers they offer you either Ala carte at set times, or the buffet at Cocos (as per earlier, it’s bigger and better.) 9) if you’re a wine drinker, the red is better than the white, which is okay on ice or mixed with something else. 10) there are good restaurants in Guayabitos. Mia’s has very good pizza, and has a good mix of Mexicans and Canadians. 11) their wifi codes change once a week. No one will tell you this, until you enter the “old” code a 100 times, until you go down to the lobby and they pass a new code to you with a smile. 12) there are weekly markets in La Penita and Guayabitos. 13) go on a whale watching excursion and stop over at Coral Island. Great price. Best snorkelling in the area (not great compared to other locations). All this being said. We had a great time. And would go back again, for a well-priced 10 days with our new Canadian best friends!

This was the worst place my family and i have stayed at on a holiday. The food was mediocre at best and the coffee machine was broken 50 percent of the time. There was nobody in the pool and when my 4 and 6 year old jumped in they were told they werent allowed to jump in! Our flight was delayed and we were told that we would get refunded for that night which never happened. Apparently i didnt book my kids on the reservation and they wouldnt let them in so i had to contact expedia who said i had to talk to them and was told i owed another 1500 dollars. We felt unwelcome and that we were an annoyance. Our rooms air conditioner leaked all over the floor i could go on and on. Zero stars dont stay here very stressful.

My family and I just got back from this hotel and had the worst customer service I've ever experienced. We got there a night late because of a flight delay and were told we were going to get refunded for the night which never happened. I kept going to the front desk and they kept brushing me off. Once we arrived they said my kids weren't on the reservation and that they weren't allowed in the facility! Finally paid another 1500 dollars for my kids to be allowed to stay. Our air conditioner leaked the safe didn't work and the food was terrible. Nobody was in the pool and they kept coming over telling my kids they couldn't jump in the pool. The coffee machine was broken 50 percent of the time. I give this a zero out 5.

Falta de servilletas en el restaurante, las bebidas saben orribles demasiadas dulces y la comida no tiene sabor

En lo general bien

we have stayed at this property for three years now. I feel like the pros outweigh the cons overall. The pros are it is close to the beach, it is clean. The staff is friendly and considering it’s all inclusive it’s relatively affordable. It is not a five star luxury resort by any means and we don’t always love the dinner options but breakfast and lunch are good. We’ve never had issues getting lounge chairs out front, the beach in front of the hotel is always clean and there is a security guard watching over the area. We have never once felt unsafe while staying here. The grounds are kept very clean, there’s always somebody doing maintenance and our housekeeping staff for the daily room tidy has done an excellent job. Now, onto the cons. The beds are not comfortable, but we have stayed in other places in Mexico and found that to be the same thing. They’re just very firm. Also, if you would like to have a quiet time earlier than 10-11pm, This is not the place for you. During the day there is music playing at the pool (which is spotless btw) and at night from 9-10 there’s karaoke or a band, it sometimes stretches past the 10pm mark. Also, at times there are “beach mariachi bands” that are hired by people staying in the hotel that play long past 11pm and it is quite loud. If you want a relaxing quiet oasis then this is not it. But overall we have been happy with our stays.

Great spot for the price. Was a little frustrating with how difficult it was to book a la carts restaurants after being told you would have access to all 3 Decameron properties in Guayabitos. But it was otherwise as advertised, clean, friendly, and great for the price. Definitely helps if you speak Spanish - it is a very local destination (what we wanted) vs international guests. Felt authentic and also still very inviting

Pésimo servicio, comida, no hay internet. Además se robaron su personal mis lentes, los reporté y nunca me dieron razón. No vayan ahí, hay muchas opciones más

Una muy buena experiencia, en general trato agradable, sin faltar un pelo en la sopa con alguien del personal del restaurant.

The beach is extremely busy and unpleasant. The area around the hotel is really not that great at all with garbage piles left in the streets in multiple spots.The hotel is very disappointing. There was drilling above us one night at 4am. Another night, we had the room lights come on by themselves randomly multiple times in the middle of the night. Our kids had cockroaches in their room and their air conditioning also didn’t work well and it dripped a big puddle onto the floor daily. There was a big vent that spewed out a horrible deep fryer grease smell outside of our room. The food and drinks were ok but it was basically the same food with just a slightly different twist each day. The staff were extremely nice. However the one fellow that works at the front said he would personally drive us to the airport early in the morning and then he never showed up leaving us to scramble to get a cab.

This property should not even be recommended by Expedia. It is a Mexican resort for families Limited dining and the buffet limited in choices. Wifi is terrible, have to sign in each use and oh so slow. The south end of the beach in Guayobitis is not for tourists, I enjoyed the north end of the beach and we were able to enjoy Isla Coral for lunch and Cocos for breakfast

Excelente servicio

Está bien para los locatarios, pero si le falta para turistas!

Everything was amazing, we enjoyed our stay, the hotel let us use their bikes, and we rode the bikes trough the town, it was a very good experience, we loved it

Everything was amazing, we enjoyed our stay, the hotel let us use their bikes, and we rode the bikes trough the town, it was a very good experience, we loved it

Really crowded areas, installations where bad and food was really bad

Se tiene muchas actividades y te da oportunidad de conocer las instalaciones de los otros Decameron es recomendable que aprovechen todas las actividades incluidas.

Bien

MUY AMABLE PERSONAL Y TODAS LAS AMENIDADES MUY CONVENIENTES VOLVERÉ SEGURAMENTE

La ubiicacion es complicado ya que en el lugar, no hay. Facilidad al conectar la red del celular. No hay estacionamiento tuve que dejar en la calle, la alberca requiiere limpieza. No me dieron la. Hab como la soliciite y no quiisieron hacer cambio. La comida variada y rica El alcohol baja calidad. Se dice que de 4* y no cumple con la Calidad sus blancos viejos, deteriorados y rotos. ALGO QUE NOS AGRADO ES QUE TENÍAMOS DERECHO A USAR LAS. INSTALACIONES DE LOS OTROS 2 HOTELES COCOS E ISLA

Rooms were good, TV fantastic lots of English channels, food was decent, wifi works but you have to keep logging in if you put your phone down for 5 minutes, entertainment poor, beach good, pool was heated and nice. No pool or beach service which was okay because everything is close. I would stay again.

En general excelente el personal muy amable la comida variada y de muy buena calidad cuenta con camastros en playa que se me ase excelente recomiendo el café muy rico en general muy bien y muchas gracias

Don’t advertise things you cannot offer. From no towels in bathroom (even when leaving a tip every day) to no hot water in shower, no a la carte restaurant (even tho we were told to go to desk every day). The last attempt, the line formed and was opened at 9am. We were about 4 couples back. The Mexican couple ahead of us got offered multiple time slots (because I understand Spanish) and then we were told”full”. In fact all the non-Mexican guests were denied. Leaves a very bad taste.

In February of 2024, my wife and I stayed at the Decameron La Marina hotel in noisy Guayabitos, and it was a disappointing experience from start to finish. The rooms had no sound proofing. The incessant noise from the surrounding area made it impossible to relax or get a decent night's sleep. From multiple brass bands playing on the beach and hotel music through loudspeakers or hotel events through loudspeakers, (all in Spanish) there was nowhere on site to relax till after 10pm when MOST nights, the music was done. Karaoke was everynight between 9pm and 10pm or shortly after. Then it was just the sounds of the waves crashing on the beach. That was soothing. The hotel staff seemed indifferent to the issue as it is part of their culture. Additionally, the newer hotel rooms were already in need of repair, with uncomfortable torn beds, basic furnishings (no mini fridge or hooks to hang a towel), and corroded bathroom fixtures. The tap water to wash in or brush your teeth tasted like it had grit in it and had a hint of sewage and salt smell. The food at the on-site buffet was subpar and mediocre at best, and the overall atmosphere lacked charm. (netting around the restaurant to keep the birds out was stretched or torn). The only reason for a two star review is the staff were clean and friendly. I'd look elsewhere for a peaceful and enjoyable vacation experience. I would not recommend this hotel to anyone seeking a tranquil retreat. Unless you speak perfect Spanish and like noise

Excelentes instalaciones, nuestra estancia en pareja todo incluido fue fabulosa ya que había mucha atención de parte del personal en todas las áreas.

Everything is great. The staff are very nice and friendly. The room is simple and functional. Because we're in the holiday season, we often have to wait in line for dinner. Also, since the beach is not private, it always busy and the chairs are occupied all day long.

Paid for a room that I did not pay for. Details regarding accommodations for dinner were never specified even though I showed up early to add myself to the list in which isn’t even taken into account. missed my opportunity due to the long line at the other hotels. Reservations are required to to eat at the other hotels and wait in long lines, even with their reservation system

Few towels on the swimming pool and small bad near to the stairs. First floor

Did not get the room I paid for

Viajé del 26 al 29 de noviembre: -ALBERCA climatizadas FALSO o a medias por que solo está un poco tibia el agua después de las 5pm -COMIDA regular, no esperes algo de calidad -CHECK IN “tienen una lista de cómo van llegando” FALSO van nombrando al huésped por cómo toman la carpeta que tienen en un bote, llegue temprano y fui el último en hacer el check in. -HABITACIÓN me tocó el 6to piso arriba del bar, mucho ruido todo el día, y la noche hasta que se termina el bar como a la 1:00am -Playa, GUAYABITOS es una playa muy bonita y tranquila, familiar PERO deberían poner REGLAS respecto a las BOCINAS en la playa, parece competencia haber quien pone la música más fuerte y no dejan disfrutar de estar sentado frente al mar, por favor HÁGANLO!! por lo menos en la playa/camastros que pertenezcan al hotel. CONCLUSIÓN VAYAN A OTRO LUGAR

Didn’t like that the parking lots were in the hotel. Bathroom smell like sewer. Bed was hard not comfortable at all.