The Shells Resort & Spa Phu Quoc

Die Deluxe Zimmer mit der fabelhaften Aussicht hat aufs Meer. Und die Ruhe. Weil bisschen abgelegen. Aber sehr gut erreichbar mit Roller. Ca 5 min nach duong dong Under beste Koch in Vietnam. Sterne mäßig was der raushaut!!!

Mehr kostenlosen Wasser für die Gäste

Tesisin kendine ait bir arazisi var bu güzel ilk girişte iyi görünüyordu

Her şey çok fazla eskiydi yatak köşeden yırtılmıştı , otele açıldığından beri bakım yapılmamış ve 13 yıllık bir oteldi duş başlığı yosun ve kireçli görünüyordu su deposunu düşünemiyoruz. Odalar eskiydi koltukların kılıfları eskimiş ve lekeliydi tahta kısımlarda böcek ve kertenkele olduğuna eminiz biz rezervasyonu iptal edip otel değiştirdik paramızı tam iade alamasak bile bunu göze aldık uyuyabileceğimizi sanmıyorduk …Türkiye’den ve Avrupa’dan gelenler için tavsiye etmiyoruz umarız bizim yaşadığımızı sizde yaşamazsınız. Bahsettiğim odalar deniz manzaralı odalardan biriydi temizlik ve bakım çok eksilerde… Aynı fiyata yepyeni oteller bulabilirsiniz

조용하게 쉴수있는 곳입니다

객실 샤워기 수압이 약했던거 이외에는 만족 스러운 숙소입니다

Despite being a bit removed from the main city center, the stunning beachfront location, grand room sizes, and top-tier amenities make this hotel an outstanding choice. Highly recommended for travelers looking for a relaxing, high-end seaside getaway.also if you want to take sightseeing in phu quoc then must contact Miss hao.she is excellent to make your journey easy and reasonable

Very bad experience every thing is scary

The beachfront location is good however the beach is not good for swimming The property is close to vinworld and grand world The property is spacious with great breakfast options and two good size swimming pools

The property is a distance from the airport and sun world The property also is showing signs of aging and is in need of maintenance and repairs

Staff were very nice, we had an AMAZING driver who worked for the hotel. Pool was nice, food at the restaurant and breakfast was nice, pick up service was quick and easy. Beautiful view of the ocean

Not a location I would stay in again, seems a bit far from touristy spots, couldn’t just walk down the street. The room was a bit underwhelming, our air conditioner didn’t work. Still a good experience though

Our recent family stay at The Shells Resort & Spa Phu Quoc was an absolute disaster. If you are traveling with children, strongly consider booking elsewhere. ​🚨 Major Red Flags: ​Inflexible & Unwelcoming Staff: Despite emailing a formal request for an early check-in 10 days prior, we were forced to wait until exactly 3:00 PM. We had three young children with us, and the reception staff showed zero empathy or willingness to assist. ​Artificial Occupancy Games: Management claimed rooms weren't ready, yet multiple travel websites showed immediate availability for booking. ​Extreme Isolation & Zero Support: The resort is entirely isolated. You cannot leave the property without a vehicle, yet the staff makes no effort to help guests bridge this logistical gap. ​Penny-Pinching Hospitality: In a tropical climate, they offer a measly 250ml of complimentary water per guest. Denying basic hydration to paying guests is unconscionable. ​Lazy Service Culture: The entire front-desk team and staff operate with a slow, indifferent attitude. There is no warmth or basic courtesy. ​Message to Management: Hospitality is about service and care, both of which are completely missing at your property. Forcing a family with three kids to wait for hours—while rooms sit empty online—and rationing drinking water is unacceptable for a self-proclaimed luxury resort. Your staff needs urgent training in basic customer empathy, and your rigid policies need a complete overhaul. ​Final Verdict: Do not waste your money here, especially if you are traveling with family. There are far better resorts in Phu Quoc that actually value their guests.

Villas were spacious and good Except that nothing was that much worth Totally different from what it is in profile photos Furniture is old If you are vegetarian nothing to eat ... Located at a very off location

So gut wie nichts vlt das die Anlage groß war.

Alles total heruntergekommen, alt kaputt verrostet verschimmelt. Das Personal kann da wenig für. Ich nehme an da wird einfach vom Besitzer kein Gels investiert. Wir hatten sogar eine Maus im Zimmer.

Do not stay here We booked the best room available. The package included airport transfers, however they advised that they were unable to pick us up and that we should pay $30USD for a taxi? What a terrible start to a holiday. Not a great start, but their attitude from the beginning meant I would never stay there again. Would not recommend

beach is not accessible due to huge waves, very poorly maintained property, insects,dogs everywhere, the property badly needs a revamp. But room size and rooms are clean and well kept

cleanliness was below par, and no facilities for a resort

房間寬大、舒適感十足！泳池房泳池乾淨

早餐不好吃、位置太偏僻

Beach side pool Food

Breakfast was not that great

Garden villa is big and bed very comfy. Breakfast was enjoyable.

Hotel need some renovations, lots of mosaics titles missed in main pool area. The garden villa should be better cleaned, the areas like windows outside and inside, wood ornaments were very dusty. Would be nice to have a better garden around the villa so can sit there with coffee.

Very old and unclean. Needs a refurbish

Unclean

The value for money was exceptional! Great location, quiet yet close enough (by inexpensive taxis) to all tourist attractions. The swim up bar was terrific and very well priced.

The property buildings are showing signs of age and lack of maintenance funding. However the room was lovely and the 2 restaurants were perfect.

Phòng rộng

Xa các khu bãi tắm và vui chơi đẹp. Bữa sáng ít món chưa phù hợp vs giá phòng Bãi biển ngắn - nhiều rác

Loved everything about this resort. We stayed In the villa beside the pool.

Excellent breakfast menus. The swimming pool and the whole view is a vibe.

The rooms and locations

The food (morning breakfast) was terrible. Lot of flies and breakfast was cold and didn’t have many choices. It was not hygienic.

Très bien

Rien

The property was in a convenient location. Staff were lovely and very helpful. The resort itself is very tired and in need of restoration. However our room was comfortable and breakfast was really good with lots of options.

On several occasions they forgot to clean our room, and we had to remind them. The resort would benefit from some more staff to help with maintenance. Gardens are unkempt except for the surrounding pool area. It would also benefit from extra staff serving around the pool area.

Beach and pool

Ants in the room, and the toilet didn't work properly 😑

The property is well spaced out yet easy to find your room, the pools and the surrounding areas we excellent, and my room was very spacious,clean,tidy, and very comfortable

I liked everything about the property, the only thing is it could probably do with a coat of paint, just to freshen it up, The beach isn’t very nice due to plastic, but that’s not exactly a resort problem, it’s a Vietnam problem, but I would definitely come back to your resort, all your staff were excellent 😊

Aamupala oli hyvää ja paljon vaihtoehtoja!

meidän huoneessa ilmastointi toimi vaan ekana päivänä. Seuraavana päivänä ei toiminut ja kerroimme tästä henkilökunnalle. 2 poikaa yrittivät tulla korjaamaan, mutta eivät onnistuneet, jonka jälkeen toivat meille tuulettimen???? Tuuletin 33 asteen helteessä ei auta! Aivan kamalat 5 yötä. Olemme hikoilleet 4 yötä. Mainittiin 2 kertaa ja pyydettiin kauniisti, että voitteko korjata, mutta eivät korjanneet, joten päätimme olla vaan hiljaa.

Room .Staff. Clean

Nothing

I have checked into my reservation and I’m very disappointed on how the hotel has left this place. I booked for 3 nights and pay about $160 a night for luxury suite with balcony ocean view. Just for the room to look like it was being neglected for years. The coffee sink was dirt and has stains so thick. The balcony chairs were all torn up with blood stained. The floor has plenty of cracks through out the room. All the way up to the bathtub. The bathtub itself was disgustingly dirty. The welcome folded towel matches the color of the floor that hasn’t been mopped. The curtain has mold from the bottom to the top. I have never been so disappointed in a resort. The sofa next to the bed is very dirty and smells. The bathroom is disgusting. I paid for 3 nights but checked out the first hour of seeing the suite. This resort is not what is described or advertised. This is being dishonest at this point. They charged me for the night I didn’t even stay. It is not because I didn’t want to stay but the place isn’t hygienic to stay with the amount of mold in the room. I should’ve known from the moment I saw the resort front pond. One side has dirt water and the other side was all dry up. The front office was hot and with a funny smell, no AC. That probably was my sign to get out. I thought I still gave it a chance and see the suite, but i was wrong. They probably gonna reply with some kind of booshit/explaination/excuses back on this review.

cela fait la 4ème année que je viens donc j'aime le calme autour de la piscine mais je trouve un peu dur que le personnel ne soit ni à l'ombre ni de chaise pourquoi avoir enlevé le lieu où ils étaient je voie qu'il y a quelque travaux de rénovation j'espère que cela va continuer (je préférais le cuisinier avant ) j'ai passé un mois j'aimerai pouvoir louer en direct est-ce possible merci de me faire savoir par mail : sarliletaitunefois@orange.fr Madame casanova Bien à vous

Le nouveau cuisinier

Nic

Przestrzegam każdego, kto zamierza skorzystać z tego obiektu. Hotel wygląda jakby był na skraju upadłości. Zdjęcia z oferty nie mają nic wspólnego z rzeczywistością. Są to pewnie zdjęcia z otwarcia hotelu i może wówczas było naprawdę dobrze. Na dziś jest katastrofa. Brud, syf i malaria. Na śniadaniu jest zrobiona wystawa z pieczywa, która jest dekoracją pokrytą pleśnią. Cały obiekt wygląda jakby nie był w ogóle utrzymywany przez ostatnie lata. SPA i siłownia - sądzę że w strefach wojny są w lepszym stanie. Stanowczo odradzam pobyt w tym miejscu dopóki nie przeprowadzą generalnego remontu. Na poparcie wrzucam zdjęcia z tego 5* hotelu. Mam ich z 30 ale mogę wrzucić 4.

Disappointed after returning to this property , seriously declined , we are here presently room 213/214, what’s happened !! Beach is horrendous !!

We have to say overall we were extremely disappointed with our stay at the shells. We originally booked for 4 nights, but left after just one. The hotel itself had a lot of promise, but it seems to have been left to rot, with years of wear and tear. The room itself had a number of bugs and lizards in it when we arrived. The bathroom also had black mold, with many in room amenities not working. The atmosphere in the hotel was like a ghost town, with very little sign of life. All things considered, we were sold a “5* retreat, which in reality, was more like a 2* experience.

Przestrzeń :)

Lovely resort and setup. Buffet breakfast was great. No walkable restaurants nearby so had to travel by Grab for food as restaurant offerings were limited. Beach was picturesque but unfortunately there was often plastic bags and other rubbish in the water. Pools were great. Staff were brilliant.We loved our time at the resort. We had a family group and stayed in the poolside villas.

More Vietnamese food in the restaurant. The resort is looking a bit tired but it seems some refurbishment has commenced. This is understandable after such a long closure over the Covid period. Great to see business still keeping going. The resort has great potential

The villas are honestly the highlight. Very spacious, clean, and well designed. Proper blackout curtains, a really comfortable bed, strong air con, double sinks, separate toilet and shower. The terrace is also a nice touch, and because of all the greenery around our villa, it felt properly private (not all of them were the same). The grounds are big and really well kept — great if you want to go for a morning run or just walk around. Two pools: a quieter one near the villas and a beachfront pool with a bar. Plenty of sunbeds and towels. There’s a small gym — nothing special, but enough for a short stay — and a spa which we didn’t get around to trying. Buggy service is useful given how spread out everything is. It works well overall, just not always the quickest. Breakfast is very good. There’s pretty much everything — hot dishes, eggs, pancakes, fruit, pastries, breads, yoghurt, juices, coffee. You won’t struggle to find something you like. The restaurant also has a decent mix of Western and Vietnamese dishes for lunch and dinner.

None of these ruined the stay, but they’re worth knowing. Getting through to reception can be a bit hit and miss. Sometimes no answer, or it just takes longer than it should — especially if you’re calling for a buggy. English is quite limited with a lot of the staff, so you end up using a translation app quite a bit. It’s manageable, just not ideal. The main thing missing is atmosphere in the evenings. It’s very quiet — no music, no entertainment — which you feel more because the resort is quite remote (about 2 km from the nearest supermarket). Even something simple like live music would make a difference. Also, there’s no small shop on site, which would really help for basics like water or snacks or ice cream. It would also be useful if the hotel provided a simple guide with things to do and places to visit nearby, as it’s not that easy to get information otherwise. Lastly, a shuttle to the night market would be a great addition — at the moment you need to rely on taxis.

The view

Unkept, un maintained, a lot of broken parts Seemed like it was five star 15 years ago with zero upkeep, location not great.

Không gian rộng, nhiều cây xanh, trái cây, yên tĩnh.

Cơ sở vật chất cần được quan tâm nhiều hơn, nhà vệ sinh dễ bị nghẹt cần cải thiện.

Nhân viên thân thiện.

đồ đạc quá cũ. Cái chỗ bể bơi mà cái ga nó mốc. rồi là áo khoác nó bị rách. Thực ra đồ đạc cũ.

**Disappointing Service at Shells Resort and Spa Phu Quoc – Not Worth the Price** I recently stayed here for 2 nights in an Ocean View Luxury Suite with two friends, and while the property itself is undeniably beautiful, the service was extremely disappointing. Let me start with the positives — the rooms are spacious, well-designed, and the overall resort has a great aesthetic. The location and views are exactly what you’d expect from a premium stay. However, the biggest letdown is the service, which is frankly unacceptable for a resort of this level. * We were 3 people in the room, yet were provided only **two tiny 200 ml water bottles** — which is unreasonable. * When we requested additional water, it wasn’t handled proactively. * At **10 PM**, we asked for ice and were told it was not available. For a resort, this is basic service — especially for guests on vacation. It felt like the staff either lacked training or simply didn’t care about guest experience. There was no sense of hospitality, urgency, or problem-solving. In short: * **Great property & rooms** * **Poor, unprofessional service** If you’re someone who values service as much as the stay itself, this place will likely disappoint you. I would not recommend staying here unless they significantly improve their service

Because we stayed in family suite with ocean view, it compensated all the rest with its massive 135 square meters room. But requires a lot of cleaning, seam like it never seen good clean, toilet didn't work, even reported twice to reception, until demanded to come and fix it. Location itself is good as described.

Clean and hygiene , great value of money , very calm place .

Guests using pool with clothes wearing Tshirts , it’s must be restricted 🚫 to use swimming pool 🏊‍♀️ with your sweaty tshirts , mostly I believe Indians who just come to take pictures with clothes in swimming pool 😂. Come on this is not India must remember and fill the country rules .

Excellent all services, Lots of Indian tourists so more vegetarian items in restaurant would be a better to attract more Indian tourists.

Lokalen.

Mycket mat men saknade vattenmelon och vanlig apelsinjuice. Brödet var supertorrt, åt ingen frukost sista dagen.

They have buggy services to our rooms, makes it more convenient and the staff are friendly, very responsive concierge team

The gym is not maintained properly, every machine was not in working condition. The balcony was full of bugs at night, full of cockroaches. When we checked out, the staff told us there is 1 missing slipper and wanted to charge us for it, in the end they found it but in the first place shouldn't they be replacing the slippers after every guest use it? and charging for it does not make any sense at all.

La vue sur océan

Chambre sale, dentifrice sur le robinet ,sable dans la douche , tous les éviers étaient bouchés l’hôtel est loin de tout les Grab ne se déplacent pas jusque là-bas il faut toujours prendre un taxi et la plage de l’hôtel n’est pas belle attention les prix des boissons dans la chambre sont hors taxe donc ils indiquent par exemple pour un coca 50000 et il fait rajouter 7000 de taxe bref à fuire j’oubliai les peignoirs troués et délavés

Vi havde et fantastisk værelse med udsigt til pool og strand. Meget stort og rummeligt værelse

Bardzo fajny hotel, spełnił moje wszystkie oczekiwania, obsługa bardzo miła,czysto, śniadania bardzo dobre i duży wybór.Fantastycznym dodatkiem są przepiękne zachody słońca,nigdzie piękniejszych nie widziałam.

NOTHING…..THE PROPERTY HAS VERY RUDE AND UNTRAINED STAFF WITH BASIC DECENCY OF HOSPITALITY TOTALL MISSING. THERE IS NO MANAGER WHO IS ACCOUNTABLE…..

BAD UNRULY UNTRAINED STAFF WITH ZERO RESPECT FOR GUESTS. THEY ARE ONLY INTERESTED IN AVOIDING GUESTS AND NOT PROVIDING ANY SERVICE WHATSOEVER…. EVEN THE MANAGER DOES NOT HAVE DECENCY TO ATTEND TO GUEST COMPLAINTS……ROOM WAS NOT READY ON DAY OF CHECKIN. THERE WERE NO BASIC PROVISIONS OF CLEAN TOWELS OR SHAMPOO OR SOAP EVEN ASKING SO MANY TIMES…..THEY DONT PROVIDE SUFFICIENT WATER……THEY CHARGE A BOMB AND YHE LOCATION IS IN A GOD FORSAKEN PLACE. AN ACCESS TO MAIN ROAD IS 1.5 kms WALK FOR ANY BASIC STUFF. BREAKFAST SPREAD IS OK AS LONG AS IT DOES NOT GET OVER….. THEY CHARGE ADDITIONAL FOR PROVIDING SIMPLE PLATES OR SILVER IN THE ROOM. WORST EXPERIENCE EVER. BOOKING SHOULD BAN THEM FOR EVER TO NOT HURT THEIR OWN REPUTATION AND THEY ARE NOT CHEAP BY ANY MEANS. INFACT THEY ARE MORE EXPENSIVE THAN MUCH NICER HOTELS IN DOWNTOWN. A LA CARTE FOOD IS BELOW STANDARD AND HARDLY EATABLE. PLACE FILLED WITH MOSQUITOES ALL THE TIME.

The property is far from the crowd and close to the nature

Can find the airport pickup bus from the resort at the airport

3hr long happy hour, buy 2 cocktails get 1 free!

Nothing, great stay

Śniadanie miało urozmaicone, niby był wybór, a jednak nie było co wybrać. Basen był bardzo fajny, duży, czysty i z przyjemną wodą. Bardzo dobre jedzenie w restauracji i w bardzo dobrej cenie. Personel bardzo uprzejmy i pomocny.

Czystość w pokoju - pleśń na fugach, brudne firanki i w ogólne nie umyte szyby (te w oknach i te na tarasie). Brudna podłoga - pomimo codziennego sprzątania. Hotel stary i zaniedbany - leżaki połamane, poduszki dziurawe, materace na leżakach brudne, krzesła przy basenie porozrywane (niewielkim kosztem można by to było naprawić i poprawić efekt wizualny).

The Shells in Phu Quoc is not a very appealing hotel. It’s located far from the city, so getting around can be expensive due to taxi costs. While the rooms are spacious, the layout is inconvenient—the bathroom and toilet are separate, with no proper changing area. The property has plenty of trees and grassy spaces, but this also makes it feel a bit uncomfortable due to insects. Nights are not very peaceful either, with lizards being quite common. The staff, especially at reception, are not particularly friendly. The only highlights are the breakfast menu and the fish display at the entrance.

Staff are very helpful and a special mention to Hai at the pool bar, quality bartender and mixologist.

The hotel has real potential, but unfortunately has been let go in the maintenance department for the upkeep of parts of the building which makes it look a bit dated. Other than that it is an ok place to stay, pending some major upkeep this hotel has the potential and setting of being a fantastic place to stay.

The pool

Lack of care and staff members who just liked to say don’t have

Nice and peaceful the staff were excellent great experience.

Some facilities a little aged

Das Zimmer mit Meerblick war wirklich toll.

Der Strand ist wirklich kaum vorhanden. Die Liegen stehen auf dem Gras oben. Das Essen war auch nicht besonders und die Wartezeit ewig. Und ohne Grab kommt man nirgendwo hin. Es liegt wirklich sehr weit draußen.

プール。バギー。コスパ良かった。

虫が多い。シャワーの水が出にくい。お風呂溜めたら濁っていた。

Die Lage am kleinen Strand war wirklich wunderbar ansonsten muss man immer eine Weile fahren, was aber völlig okay ist. Das Zimmer war groß, genauso wie der Pool.

Das Personal konnte nicht gut Englisch. Dadurch wurde öfter Essen falsch geliefert. Das Personal könnte auch öfter auf den Gast zugehen. Lange wurde nichts abgeräumt. Es war nicht immer so gesäubert, wie wir uns das vorgestellt hatten, Handtücher hätten mehr sein können. Zwei Handtücher für vier Personen war etwas wenig.

L'ensemble est très bien même si on peut voir que l'établissement vieillit mais à part le SPA où il n'y avait qu'une seule personne disponible et la qualité du massage était moyen sinon le reste était très bien, surtout le personnel qui est vraiment top. Merci à eux pour leur gentillesse et leur sens du service.

Rien.

Die Auswahl des Frühstücks ist riesig und extrem lecker Die Mitarbeiter sind alle super freundlich und hilfsbereit. Das Resort ist super ruhig gelegen und der privat Beach ist echt Mega. Es gibt zudem eine Poolbar und ein leckeres Hotelrestaurant, wenn man mal keine Lust hat auswärts essen zu gehen.

Das Hotel und die gesamte Anlage wirken echt paradiesisch, aber sind leider schon etwas in die Jahre gekommen. Die Instandhaltung von einzelnen Dingen wird leider etwas vernachlässigt, aber das ist Kritik auf hohem Niveau. Nichtsdestotrotz ist es super schön dort und wer Entspannung sucht ist dort definitiv richtig!

Tout est parfait, calme, propre, en plus les petits pavillons sont jolis et l'ensemble est harmonieux.

Petite remarques pour l'hôtel, changer les panneaux :" ne pas déranger " qui s'envolent avec le vent, et du coup le ménage n'est pas fait. Mettre une machine expresso au petit déjeuner.

Tout était super 🤩

Rien

Plusieurs piscines. La plage privée est propre, les lieux sont propres. Le petit déjeuner est varié avec beaucoup de choix. Le personnel est aux petits soins. Lieux sécurisés, facilement accessibles via Grab, bon emplacement par rapport à la "grande" ville. Malgré que l'hôtel était complet, nous n'avons pas eu l'impression qu'il y avait beaucoup de vacanciers au vu de la taille du resort.

The bungalow accommodation was beautiful. Lovely private beach and easy access to transportation to get around the island. Good buggy service across the facilities.

Breakfast could get manic if you arrived at peak times with coffee cups, juice cups not being available. Wide range of food options.

almost everything. i didnt wanna leave. i will definitely come back.

if i have to be picky, i didnt like the glass doors of the bathrooms. the glass type isnt the clear type so it makes the bathroom appear to be a bit dirty. also the lighting is romantic but for people that want to put on makeup like me, i had to turn on the flashlight from my phone LOL

Checkin process. When i entered at 3:30 pm , room was not ready. I complaint about it then i got room ready by 4:00pm. They acted unprofessionally.

The location is private. Design of the resort is pleasant. The room was large. Nice pools and plenty of sun loungers. Restaurant was reasonably priced. Fairly good breakfast choice. Free shuttle service to and from airport.

A bit isolated. Taxis required to get everywhere. Have to agree with other reviewers, it is not a 5 star hotel now....maybe it was when it opened. It needs a lot of TLC! Many areas look old, some look dirty and rusted. The cushions on the capsule loungers by the pool were torn and grubby. Useless, very old toasters. Even on highest setting, toast wasn't brown after going through six times!

Dobre śniadania kuchnia wietnamska i Europejska Fajny główny basen i blisko do morza

Одно из крутейших мест во Вьетнаме! Рекомендую!!

Kényelmes, szép, szeparált bungallók, zöld környezetben. Látványos medence és saját tengerpart.

Az üdülő gyalogosan mindentől távol volt. ( Bolt, étterem, masszázs, stb.) A teraszbútorok kényelmetlenek, elhasználtak.

Sehr zentral, gut und ruhig gelegen, alles vor Ort was man braucht und sehr nettes bemühtes Personal.

Alles ein wenig in die Jahre gekommen, aber man fühlt sich wohl. Das Restaurant und die Bars sind verhältnismäßig Teuer für Vietnam/Phi Quoc.

Slitet, i behov av uppfräschning. Internet svajigt. Textilier bör bytas ut. Köket tog beställning och sedan kom personalen ut och meddelade att var det slut. Hände på många rätter.

The resort was selected for Medical College Batch Reunion with friends and families. A total of 52 persons constituted the group. Accommodation was good, but in spite of a big group many of us could not get an early check in. We stayed in cottages and not in sea / pool facing rooms. Almost 10% of guests had issues with AC or locker. Although the hotel emphasizes use of green eco friendly measures by using linen for two days, sadly it is lacking in same because water is dispensed in plastics all over the place. The resort should order a RO water plant and offer water more generously. The Fitness Centre was not available on any of the three days that we stayed in the hotel. There are two pools. The main pool is very nice and the hotel has a small beach. The small bamboo path leading to the resort and the sunset view are great. Breakfast was excellent as was the food for parties. It will be worthwhile to have a multicuisine in the long run and provide bicycles to guests to explore Phu Quoc.

Hersey cok güzeldi, 1 günlük deneyelim dedik begendik ancak tekrsr konaklamak için müsaitlik yoktu.

Olumsuz birsey yoktu, sadece yemek lezzetleri düzeltilebilir, belki bizim damak tadımıza uygun degildi.

Beautiful everything about the place great location to get out in a Grab.

Nothing

Výhľad na more, pekne okolie rezortu, vaňa, pohodlná posteľ, veľký výber raňajok

Pleseň v sprchovom kúte, na stenách, čisté iba “na oko”, nabíjačky nenabijali, nedržali zastrcene v zastrčkach, neochota personálu. Na stene vedľa sprchové kúta, bolo zavesené veľké ťažké zrkadlo, ktoré sa posledný večer odtrhlo, spadlo a rozbilo a reálne mohlo niekoho z nás zabiť nakolko som stala asi pól metra od miesta kde spadlo. Personál a manažér recepcie to chceli hodiť na nás, že sme do toho buchli sprchovymi dverami (čo ani nebolo možné) a chceli od nás zrkadlo zaplatiť, s čím sme samozrejme nesúhlasili, keďže to vôbec nebolo našou vinou. Nakoniec sa ukázalo že aj zrkadlo na druhej strane je zle upevnené, jedna strana je celá povolená a hýbe sa, a bolo len otázkou času kedy by aj toto spadlo a rozbilo sa, presne tak isto ako zrkadlo v kúpeľni. Samozrejme nato, aby sme dokázali že to nebola naša vina sme museli nástojčit a doprosovať sa aby sa išli sami pozrieť na tu izbu že aj zrkadlo na opačnej strane je zle upevnené. Nakoniec nám dali za pravdu a samozrejme nám nič nedali zaplatiť, ale AROGANTNOSŤ MANAŽÉRA nemá hraníc. Na konci toho celého sme nedostali ani obyčajne ospravedlnenie za celú túto situáciu. Či už zato za to že zrkadlo mohlo niekoho zabiť alebo minimálne zraniť (a až vtedy by pochopili aký majú problém) alebo za ich obviňovanie a hádzanie viny na nás.

Piękne domki,codzienne sprzątanie, basen, leżaki przy basenie,ciepłe morze, uczynny personel, pyszne śniadanie.

Brak sklepu spożywczego w najbliższej okolicy.

Great place, good food. But it’s time for a refresher on the bathrooms and ammenities, pool, furnishings and a lick of paint! We would go again once updated.