Premier Residences

Checking in was difficult because we couldn’t find the hotel where you check in - there were no signs on the building (they were installed a couple of days after we checked in). You need to have a broom/dustpan in the kitchen and include another dish cloth and tea towel. We would stay here again. Thanks.

Lots of room comfortable beds

I had booked my room late in the day before I arrived. I wanted a single suite unbeknownst to myself when I got in the room. It was a double suite which is not what I wanted. When I asked the front desk. She said they upgraded me because they didn’t have any single suites which seems weird considering I had booked it only 12 hours earlier The fireplace that I wanted to be in the living room was in one of the bedrooms when we tried to turn it on, there was no way to turn it on. I called the front desk. She had no answers and I had mentioned to her then that I was given the wrong room and she said oh we upgraded you well I didn’t ask for upgrade. Then the room that we were put in the bedroom windows were facing highway 63 as well there was construction happening right outside our window so all night we heard cars and vehicles driving past and then early in the morning construction beeps and bangs and sounds happened. The only positive was the underground parking.

It was nice. Needed a cookie sheet for the oven

Dirty

Felt like I was at home in my apartment

Hotel was under construction, and required check in at sister hotel

The property was an older building converted to a long stay hotel. As such, some areas showed age and wear, like the elevator which clanked and banged around. The rooms were fairly recently renovated and showed good care, aside from a few spots and stains in carpeted areas. Beds were comfortable and showers ran hot. My biggest complaint, which was echoed by another guest is the terrible mag swipe cards. I had to be try my card 15-20 times to get into the parkade and on one occasion I had to try it several times on the room door.

The unit was very spacious and the 2 bedrooms were nicely separated for occupant privacy. Furnishings were comfortable and in good condition, and the unit was very quiet. It would be nice to have more than 4 place settings of dinnerware. You don't want to run the dishwasher for a few plates and cups, so end up washing dishes by hand even with a machine in the unit. And it would be nice to have info about basics in the unit: how to arrane for room cleaning, fresh towels, etc. But small details aside, it was a great stay and it's on our short list for our next trip to FM.

It is great that the rooms offer a full kitchen, but don't expect the kitchen to be stocked with dishes or cookware for use! Our unit had 2 sets of dishes (plates, bowls, mugs cutlery), 1 pot and 1 pan. No baking sheets of any kind. The cleanliness of the room was not good - found old toe nail clippings on the carpet, stains all over the couch, and when the bathtub was not draining and we pulled the plug out there was a mat of hair/scum in it! Key cards also constantly demagnetized and created large inconvenience since the reception area that you need to go to get them recoded was at a sister hotel 1 block over.

The staff are really nice and very accommodating

Wouldn’t give me a receipt this time, last time they did. Because I booked through “Expedia”

Great place to stay!!! Will definitely stay again!

Newly renovated

Very nice place inside, outside is well a little sketchy

ignorant staff unreasonable people room was very dirty half the things were broke and unusable in room out dated nothing premier about the suits save your money do not stay there!

Have stayed here a few times and never disappointed. Exceeds expectations every time

Good

Large apartment with underground parking. Full kitchen, but limitedly stocked. In room laundry was a nice addition. Check-in location was at a sister property which was under renovation; finding the entrance was a bit confusing.

Nice room, spacious , clean, comfortable. Very well equipped

It was our first time staying at the premier residences, and I got rave reviews from my mentions of the hotel to family, friends and colleagues. The beds were so awesome and the room was so spacious. I will definitely be returning with other family in the near future thank you again.

Room was more like a small apartment. Very comfortable.

Nice

The room was better than I expected. Much better. The front desk service was impeccable. If I come back to Fort McMurray I am DEFINITELY staying here again

The ebtrance underground parking is too stiff and high that cars underneath get scratched and can damage. what more if someone drives a sports car. i hope you take a look and fix it!

Service was amazing! Very nice layout of room, except it was not vacuumed and the couches were pretty dirty. Didn’t stay long enough to care really, but loved the layout. Never able to reach front desk, and had to leave building and go to another building for front desk services.

We had a suite and it was amazing! It was huge!! Lots of space and storage and awesome for entertaining!!! Definitely will book again

👍

Everything was great but the elevator was kinda scary!

Everything was great but the elevator was kinda scary!

We were in Fort McMurray for a family wedding, it was nice to be able to share accommodations but still have our own bedroom space. We also appreciated the full kitchen for meals. Check in was easy and the concierge was very friendly.

Check in was easy even though we were in a different building, underground parking was nice. We were contacted by staff shortly after checkout that we forgot a curling iron and they were very accommodating for picking it up.

I stay here often always nice

Stayed again for 2 nights, they will only tidy your room if you stay 3. No extra bags or broom in the suite.

Kitchen in the suites could use more supplies

Let me tell you this place exceeded my expectations. From the extraordinarily friendly and helpful people at the front desk to the exceptionally well equipment suite this by far is my new favorite place to stay in Fort Mcmurray. Suite is huge and beds are comfortable. Bathroom as well equiped and full kitchen for eating in after long day. Highly recommend

Enjoyed our stay. The AC works great and having the multiple rooms worked wonders with the kids!

It is rare to find a place to stay for families- this was perfect for our family stay

Nice huge suite and very affordable!

Easy check in, apartment was quite spacious and overall clean but the place smelled like beer

Location

Very nice place , however the TV needs to be upgraded to make it easier to use streaming services

Was a wonderful little suite that made the stay in Fort McMurray easy and great.

I'll start off with the positives - The room itself was massive, with plenty of space for long term stays or large families. Additionally, the room had modern appliances and a full kitchen setup, and a fair amount of furniture. The negatives however were mainly the location and customer service. The hotel had only one single elevator that was busted and no stairwell from the parkade, so you literally had to go out the vehicle entrance and hall your luggage up various flights of stairs. At no time did they actually inform me of this beforehand or during my stay, aside from a sign on the elevator door. The room itself had some maintenance issues like shower doors not closing or plaster all over the carpet and walls, but this was minor. Another issue is the check in is actually at a different hotel, which was odd. The customer service was nonexistent, both times at check in and check out the concierge was too busy eating to manage the desk. I remember ringing the bell and someone came out of the office, i asked them if i could check out and they said "not my job". The front desk person ran over from the breakfast buffet afterwards and helped. I think if this property put more stock into customer service and property upkeep this would actually be a really good option to stay long term due to the actual rooms. I hate to nitpick but it was a lot of little issues that stacked up over time.

Very nice room

Always enjoy the stay! Beds are really comfy! I stay here every week on my day off!

It’s like your own little apartment, very nice and has everything you need for extended stays and comfort

Great value! Half the price for a better room than some of the big name hotels in Fort Mac. Includes underground parking, which I can fit my long box truck in.

Excellent

Light switches were all dirty, which was concerning, but everything else seemed clean. Beautiful room. Check in is at another hotel down the road but is was easy enough.

Stayed at this property for 10 days while working a Nightshift. Basically your own apartment with full home amenities including in suite laundry. A lot more value than a typical hotel, especially if you want to cook for yourself. Only downside is the highway noise. Overall, great stay.

Front desk was great . I will be booking in the future 100% plus price is great for the space u get . Hands down the best place in Fort McMurray I’ll be definitely recommending it to anyone if they ask:) if I gotta rate 1-10 definitely 10❤️

Cozy spot & big

Wasn't fully clean ... sock... Chips under the bed

Was a great stay the rooms are great

Nice room, separate bedrooms and nice kitchen

Underground parking is too small!

Great room. Great service. More description on how to check in would be more helpful. Hotel Clerk was amazing giving us directions.

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Good

Great value. Heated secure parking.

As advertised and great value.

Floor wasn’t vacuumed Found recycling and garbage around edges of bed Not enough dishes or cutlery, ill equipped kitchen Thermostat didn’t work

Great place to stay especially for a longer stay

Nice place

I like staying here it feel like home

Great value.

Very spacious suite for an excellent price. Loved that there was underground parking.

Could use better security

Hotel is very nice

It was very dirty Used towels with hand prints on then Bed did not have fresh sheets they looked used Walls outside the livingroom had nose boogers on them floors had stains in carpets they were hard and felt as if they had something spilled on them let to dry in I was so dissgused i had to check out spend twice the money and lost time and sleep worse hotel iv been to in years

Great property once you’re checked in. You have to check in at a different location then come here. Clean and convenient.

Spacious. Coffee maker was cheap

I have huge reservations about working up here and haven’t for 15+ yrs. Found this place just by chance and it did not disappoint. Suite was fantastic with full amenities and a heated parking garage for vehicle security was a big surprise and bonus. This is definitely the place I’ll be staying when back up this way.

This place is great, newly renovated. Rooms are massive with all the amenities. Will be staying again for sure.

Good

Good

Fine.

Na

Liked the underground parking and good size rooms.

favourite place to stay in fort mcmurray

10/10 beautiful suites very comfortable and super spacious. will stay here again 100%

Great place

Better than expected. Its basically your own apartment including washer/dryer in suite.

Was perfect

The staff at Premier Residences were very friendly and helpful. The location was close to the venues we planned to attend, even being within walking distance of Shell Place. The suite was clean and housekeeping was efficient in visiting every 3 days. The only thing that I think would have added to the stay was if the suites had outdoor space in the way of balconies, but we knew they did not when we booked and it wasn’t a dealbreaker. We would stay again.