Labak River Hotel by EPS

Our room was a good size, comfortable bed, lovely outlook from the balcony and very quiet. Laundry was very convenient, quick and very good price . Lovely gardens Good walking distance to some excellent small restaurants

All the employees went out of their way to help.

Kedves személyzet. Gyönyörű elhelyezkedés és látvány.

Kissé messze van Ubud központjától.

Es un entorno privilegiado con jardines diseñados y cuidados con esmero

Nuestra experiencia en el Labak Hotel ha sido muy decepcionante. El hotel muestra un estado de deterioro y falta de mantenimiento que no corresponde con la categoría anunciada. Las instalaciones parecen abandonadas: hay techos dañados y abiertos en algunas zonas, grandes manchas negras de humedad en los techos de las habitaciones, muebles rotos y baños que necesitan una renovación. Muchos detalles podrían mejorar simplemente con una limpieza profunda y un mantenimiento básico. Las toallas son extremadamente antiguas y desgastadas; las de la piscina están manchadas y parecen haber llegado al final de su vida útil. Se ven ceniceros sucios, falta de limpieza general y una clara ausencia de cuidado en muchas zonas del hotel. También resulta muy triste ver espacios del hotel abandonados, como tiendas cerradas con restos en su interior, colchones muy antiguos con deformaciones y manchas visibles de años de uso. Es una pena, porque el entorno tiene potencial, pero con una inversión en mantenimiento, limpieza y renovación de elementos básicos podría convertirse en un lugar mucho más agradable. Actualmente, la sensación es de abandono y falta de atención al huésped.

الموقع جميل والمكان الذي استأجرته المطلع على المسبح جميل هناك إطلالات أخرى على الحديقه لا انصحى فيها

كثرة النامس والمنطقه بعد الساعه 9 لا يوجد فيها محلات تفتح يعني المكان تهدى

There was a musty smell in every room. The rooms weren’t cleaned at all, and there were some lizards crawling around. The water heater in the bathroom wasn't working, and the sinks were clogged. The kitchen wasn't clean, nor was the refrigerator. It definitely wasn't worth the money. The furniture and rooms were nothing like the photos. The staff were very helpful, and the pool and view were beautiful.

كل شي فيه خياااااال وقريب من كل شي

لاشي

pool view, balcony

all the stairs to room elevator only goes from reception, restaurant and spa

Great location hotel in Ubud. We stayed in the 2 bedroom unit. Was nice pool outlook overlooking trees and river below. Well maintained gardens, friendly staff, good restaurant. Enjoyed our stay.

I liked the pictures, a small hotel with quite a big territory, surrounded by nature. I read a lot of reviews. So I was surprised when I arrived and the place was very noisy: construction around, a road and dragging of furniture on top of my room. The design is quite nice, the condition of building is ok, the room is quite big. Daily cleaning is done upon requst. The restaurant doesn't have many options.

自然に囲まれた環境が癒された。川が流れる音が聞こえる。近くに影武者という日本食レストランがあって、インドネシア料理を食べない子供がいたので良かった。

閑散期だった為か、部屋の床にホコリが溜まっていた。

The View and tranquility

N/A

Our room overlooked the pool and the valley/river area. The pool was a good size. The staff were very friendly and helpful. We couldn't fault them. They always had a big smile and wave when they saw us. Our room was spacious, and the bed was comfortable. We stayed for 15 nights, and although the location is away from the centre of Ubud, the village of Nyuh Kuning (near monkey forest) was just perfect for us. The village is quite lovely and has plenty of dining options.

We were extremely disappointed with the restaurant and the quality of food. The food was average quality for the standard of accommodation. The place is not being maintained properly. The owner needs to spend more money in maintaining a good standard all the time. We can see that the standard has dropped significantly since this was opened.

Reception staff in the day time were lovely.

I asked in advance for a late checkout and they said they couldn't because they were fully booked, yet the night that I stayed there I didn't see a single soul. When I arrived back at the hotel at 11pm there was one man smoking/asleep in the lobby and about 4 young men all lying down asleep on the couches. As a solo female traveller I did not feel safe here. I know there was no one else in the hotel rooms nearby mine because all night every single balcony light stayed on, however if there had been patrons then they would have to turn them off to go to sleep or there would be too much light coming through under the curtain to sleep.

It was right next door to the ubud yoga centre which was my reason for the trip The staff were so friendly and helpful

The staff were very kind and helpful. Arranged taxis each day.

The whole place looked lack lustre and in need of refurbish Nothing like the website photos . Door missing from wardrobe . Toilet seat really dirty . Seats on balcony grubby . Parasols at pool really dirty . Restaurant had no atmosphere; table cloths were grubby, lamp shades filthy. . Food at breakfast was poor standard . Aircon leaking . Plug sockets loose

Lovely accommodation, staff, food, location very enjoyable time! Quite secluded inside the hotel, as opposed to the traffic outside. Lovely infinity pool overlooking the river - loved the gardens. Would recommend to my family.

Gorgeous views from balcony with comfortable seating. Hotel and restaurant staff were absolutely lovely and happily assisted with taxis and other requests. Staff presented beautiful birthday gift on my last day.

The rooms are spacious and clean, however the hotel is looking quite run down and is need of some basic maintenance in rooms, lobby, pool and garden areas.

Loved the gardens, pool, and green spaces, it ensured a lot of birds, bats and creepy crawlies all friendly. Staff were attentive super friendly and did a great job

I appreciate its small hotel, but a basic gym and "proper" spa would really make a difference, there appear to be available rooms / spaces.

A lovely place for a good price. Very friendly staff and nice pool with wonderful view.

The food was not very good.

Очень приветливый и хороший персонал, классный вид! Советую

Gardens River view Comfortable bed Great service

Food was average

Great location, super spacious rooms and very friendly staff. Pool is lovely and view looking over the narrow river makes you feel like you are in the jungle.

Property is old. Hot water takes ages to warm up and the bathroom was a little smelly.

We loved our stay at Labak river, the rooms are very clean, the view of the pool over looking the river is just what we were looking for. We just wish that the pool bar was up and running and the restaurant was a little nicer. For the price we paid though we were very happy with the experience. I loved the comfy daybed on the balcony. We had the room right above the pool and would say it would be the best room in the hotel. If there restaurant above the pool and the pool bar service was up and running we would definitely stay here again.

Location was ok

Nil

one of the good places to stay in ubud area, adequate facilities and comfortable place make us like to stay here. a suitable place for your vacation if you visit bali. breakfast is enough for us. we really appreciate the service of this hotel with a good river view too

Second time staying here.

The pool view! Amazing!

Cleanliness inside the room could be more improved, but not a big issue.

Room was close to the river. Sound of running water was amazing

Breakfast menu was limited

Loved our stay at the hotel, the room was quite big, clean bathrooms and the view was beautiful.

The room view

Less cleaning, old furniture and old towels, old air conditioners all dirty, bathroom full of humidity bacteria…..breakfast and dinner no changes within days, no other option… you can not place dinner as sandwich… this is not dinner…..

Very nice room and beautiful garden, swimming pool with a great view.

The restaurant menu a bit limited for the evening or lunch.

The staff were helpful and friendly, and the location was not too far from Ubud Centre.

It might have been a decent 4 star property when it first started, but now it's just run down and undeserving of the status. The first thing we noticed upon entering the room was how run down the room looked. Not very well maintained, the cleanliness was also questionable throughout our 3 nights' stay even though there was housekeeping done daily. We had a toddler in tow and I was also still recovering from a surgery, so hygiene was paramount yet that was a major worry during our stay. For each day's housekeeping, we also realised we were shortchanged a lot. Our bedsheet was not changed, we were short of towels, short of toiletries, etc. We did not dare to use the kettle, as it was all rusty and even had some brownish water and blobs of stuff. We asked to change it but the kettle that was replaced was not any better so we did not touch it for the entire stay, nor did we dare to use any of the cups. The bathroom curtain was so riddled with mould, causing it to smell too. There was even a juvenile cockroach hiding under the bathroom mat when we first arrived. We were very disappointed with the entire stay as it definitely did not live up to our expectations nor the price we paid, especially since we had a few other choices in mind. I would not recommend this hotel to anyone until the management actually does a major review and overhaul of the place.

Nice waterpool area and super view from it, big VIP apartment, pleasant and useful personnel.

Excellent staff - they were so welcoming and helpful Free shuttle into Ubud town Beautiful pool

The bed was very comfortable with a huge bathroom. Arrived late at night and staff were available to help. Lovely gardens and pool and right next door to the yoga centre which has AMAZING food and yoga! Good value for money - next time I would request a room not close to the road

My room was close to the road and you could hear the car and scooter noise, all night. The breakfast was very average - the Ubud yoga centre food was sensational. Walk into town can take 30 minutes ,

The Staff were amazing. Always helpful and always smiling. I spent my 50th Birthday here and the staff brought me a cake and sang to me on my birthday, which my wife says she did Not arrange. This was so sweet and I will always remember it! The rooms were nice and quiet with lovely pool views.

The breakfast was pretty poor and the tables had ants all over them. Even though we had paid for half board we did not eat breakfast or any meals here during our stay which was very dissapointing and a waste of money. The pool was pretty cold compared to other hotels and my daughter and I both got ear infections due to the cleanliness of the pool. Not good. There was No bar even though it was supposed to have a pool bar! This needs to be looked at by management!

Staff were nice & friendly

It’s old and run down

Really nice pool, the room was a good size, staff is helpful and friendly. They offer just a few meals in the restaurant, but everything was delicious.

The cleanliness of the hotel is not on a ,, 4* hotel level" to be honest. We found a dead cockroach in our bathroom and room needs a little bit of update in general. In europe that would probably be lower 3* hotel. But despite that, it is good value for money!

Staff were amazing, bu lt the hotell is tired, need some updated furniture and gardens and surrounding areas to be bought up to scratch

Hotel entry area and furniture hotel entry area, bit boring and dirtty around pool.

The staff Wei was extremely kind.

The room just wasn’t clean, had bed bug specs, I had to have my sheet changed three times due to stains on covers, staff was smoking cigarettes, local kids making noise at night. We decided to leave at 10pm at night 15 minutes after checking in

Very comfortable and worth the price and stay. Had a blast on the massage. Also, their staffs are accomodating and very helpful. Buffet breakfast was an 8/10 for me as i am not a chicken lover. Overall its a 9/10 for me. I would definitely stay here again.

The pool is nice and the reception staff were nice

The restaurant staff really couldn’t be bothered

The pool and its view was really lovely. Staff all lovely too.

Quite a long way out of Ubud, but the hotel did provide a taxi into Ubud once a day.

The stay was very pleasant and calm at the Labak River Hotel by EPS. The staff was amazing and helpful in accommodating all our requests. The punctuality is awesome during the checkout process.

There is nothing negative to write about this.

Very clean and super friendly staff

Nothing

Pool and the view. The mattress was comfy. Free shuttle was great. Deal price on booking.com was very good and is the reason we stayed there and got to experience this lovely hotel as we otherwise would not have bothered.

The artwork in our room was missing the sculpture so looked very strange. Feel your reception decor let's the amazing hotel down-The whole area inside the hotel is amazing, but the reception is very ordinary and not very inviting and doesn't interest you to look further inside.

Best location in ubud, nice and peaceful location over looking the river and the forest, at 7 minutes from the center of ubud . The infinite large pool is amazing. The beds are very comfortable and the rooms nice and clean. The staff are very helpful and friendly especially at the front desk, Widi at the front desk was very helful and takes care of the hotel with a lot of love and kindnes. Next time I come to bali ubud I will stay here again.

It turned out there was no running water in the room because of a defect in the swimming pool. When I pointed out it was not possible to stay in a room with no water, they proposed to bring a bucket of water. They would not give a refund. Eventually, I was moved to another room with a weak stream of water in the taps. But there, room ventilation was faulty and there was a thick sickening smell of pancakes. They should not take in customers knowing of these conditions.

Decent breakfast, good & friendly service.

The river view from the pool is amazing. All the other thing

The Pool was excellent for relaxation overlooking a small hill with other resorts. Watching moon rise from the pool was a beautiful moment.

I ordered vegetarian curry an rice which had bit of half cooked egg plant which was bitter. The welcome drinks were tasty but the ice may have given me the stomach ache and bit of diarrhoea. First time ordered food they mixed up and sent meat or prawn which had to be cancelled. For some reason everything smelt bit eggy or seafood.

Nice hotel and so quiet. The room 241 was perfect with infinity pool view. Staff very jumpy when needed and very smiley. Very good breakfast if you have included, very diverse, you can choose from 5 different dishes. Free parking, pretty good free wifi, each room has its own router. The view from the pool towards the jungle and the river is perfect. We recommend for the price/quality ratio.

Except of the cleanliness that could have been way better and the food portions who were way too small, Everything was fine.

Cleanliness and small food portions.

The first time I came, I immediately fell in love with the view of the pool and river, the staff were friendly, the bed was comfortable, everything was beautiful, and the food provided was very delicious, suitable for relaxing in the Ubud area

The hotel is great, the staff was super friendly, me and my partner is honeymooner and celebrate my birthday at the time, and surprisingly i have birthday surprise from the staff, that's make my stay more enjoyable and super memorable experience, Thank you guys

Labak River Hotel in Ubud offers a serene escape surrounded by lush greenery and the soothing sounds of the river. The spacious rooms provide a comfortable stay, blending traditional Balinese aesthetics with modern amenities. The staff's warmth and hospitality create a welcoming atmosphere, ensuring a memorable experience. The on-site restaurant offers delicious local and international cuisine, complemented by picturesque views. However, some areas could benefit from more thorough maintenance, addressing minor wear and tear. The hotel's location, nestled away from the bustling city, adds to its charm but may require transportation for exploring Ubud's attractions. Overall, Labak River Hotel caters to those seeking tranquility, providing a peaceful retreat amid nature.

Lovely friendly and accommodating staff. We booked the pool view rooms that were spacious, exceptionally clean with a breathtaking view. We loved it here so much we extended our stay. Thank you hotel Labak for a fantastic vacation.

Nothing has everything we needed and more.

Everything is perfect. The staffs are super adorable, my room 202 (my third time) is so comfortable. The pool is so beautiful. The food is great and so cheap. The garden... Etc etc... All is great ❤️

Nothing.

Breakfast on the pool was spectacular and affordable. Good surrounding views. Very friendly staff.

Amazing staff we felt so welcomed at the resort everyone was so wonderful,the rooms are so beautiful and clean and the food was amazing highly recommended, thank you so much for making part of our trip an amazing one jazz and Erick

- how spacious the room was - the cleanliness of the room & bathroom - how comfortable the bed was - how quiet & relaxing the property is

Far from centre but they offer free shuttle at 10am & 5pm to Ubud Central so it was ok

Breakfast was delicious & pool was quiet & tranquil

lovely property, friendly staff, amazing view, couldn’t ask for a nicer place

Not much. Pool was good.. that’s about it.

facilities around and cleanliness of the area was terrible. Towels were stained Air con didn’t work Receptionist sleeping in reception when we came home at 11:00pm..

This property was beautiful- the 2 bed apartment we had was perfect. Great amount of space, close enough to Ubud. Lovely little yoga studio and food up the hill room the apartment too.

Only down side was the food here we order room service one evening as my girls were tired from a busy few day. Food arrived 1.5 hours later after having to call them, was all cold.. and the order was wrong. We struggled to communicate with the receptionist to get it changed. Apartment highly recommended, but not the food.

I m bharat from india, AC was not working in my room so I complained about it to receptionist she and other 3 people talking to each other but not solving problem. Hotel manager saying that u can leave the hotel in middle of night i will refund u and talking very rudely and laughing on me and say do what u want to do either sleep in room without AC or leave the hotel.think twice before booking

The view of the pool from our room was stunning, it was very quiet and felt like we had the whole place to ourselves.

Everything was just right to be honest.

I can't complain about anything

Room was clean, reception staff were lovely.

Does not look as fresh and new as the pictures. Unfortunately this place is very run down and affected by the pandemic. Breakfast staff were very rude.

The view

The bathroom , it had to be renovated

My favourite part about the hotel was the swimming pool. It is surrounded by beautiful scenery and is a short drive to Ubud town centre. There is a free shuttle offered, however you have to leave at 10am. We enjoyed breakfast at nearby Outpost cafe and also the food at Sage is tasty; both a 3 minute walk from the hotel. The hotel is clean, quiet and comfortable. The rooms are spacious and staff very friendly.

Nothing, couldn't fault it.

Pool was good Gardens were great Service generally was prompt, cheerful, obliging. The shuttle service was much appreciated.

Some of their website promo pictures were of a different property; particularly the pool area. If we'd known that the hotel had been only open since May, following Covid closure, we may have booked elsewhere: Staff seemed untrained as a consequence. No liquor available at bar or mini-bar. Breakfast team was less than efficient: Every morning, had to ask for salt & pepper, serviettes, cutlery. Courses arrived together. Towels were not particularly white or fluffy.

I loved the view from the back of the hotel. It’s just amazing. Lots of nature. 100%recommended if you are looking for connecting with nature. It’s about 10 minutes far away a from Ubud center by motorbike. There is also a yoga centre next door with a nice restaurant.

There is not a pathway to walk outside of the hotel. Breakfast was included but it was not buffet, it was a la carta. I preferred to have breakfast outside in the beautiful Coffe shops in Ubud center.