Sultan Spa and Wellness Center
Sultan Spa and Wellness Center, Ebussuud Caddesi, 34110 Fatih, Turkey- Attraction
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Modern Accommodation in Sultanahmet
Panoramic Views and Free WiFi
The Viva Deluxe Hotel in Sultanahmet offers modern and non-smoking rooms with panoramic views of Istanbul's Topkapi Palace. Stay connected with free WiFi access during your stay.
Turquoise-themed Soundproofed Rooms
Relax in the soundproofed rooms decorated in calming turquoise tones and natural fabrics. Enjoy amenities like air conditioning, flat-screen TVs, and en suite bathrooms for a comfortable stay.
Traditional Turkish Cuisine and Ottoman Decor
Indulge in daily buffet breakfast and traditional Turkish dishes at the hotel's restaurant adorned with Ottoman-style porcelains. Unwind at the American Bar with a variety of drinks, both alcoholic and non-alcoholic.
Experience the charm of Sultanahmet at Viva Deluxe Hotel. Book now for a memorable stay in Istanbul.
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide)
Room details
21 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Twin bed (90-130 cm wide), Queen bed (151-180 cm wide), 3 Twin bed (90-130 cm wide)
Room details
25 sqm
In-room amenities
Sleeps
Up to 5 guests
5 adults · 4 children
Beds
3 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
32 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
4 Twin bed (90-130 cm wide)
Room details
30 sqm
City View
In-room amenities
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
20 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Közel van mindenhez.
Reggeli unalmas ugyanaz minden nap. Szoba :függöny leszakadva, ágynemű szakadt, ablak rossz állapotban, törölköző nem szívja a vizet, fürdőszoba penészes volt a csempe.Erős intenzív macskahugy szagú szoba. Szoba szám 506 volt. Említettem a panaszomat a recepción hogy nem ez volt a képeken hirdeteskor. Válasz nagyon régi képek sajnos. Mondtam hogy becsapjak a turistát nem szép dolog. Sokat rontott a vakációban. Nem ajánlom senkinek.
Location, price, and stuff were amazing, especially Togrul in the night shift
None
Excellent
All worker is good
Her sey gozel
Butun personal qaygikes
curat,si foarte aproape de centru
nu am nimic de obiectat
Breakfast was okay, and the location was very good.
Very loud and busy, not very clean, and the shower didn’t work.
مكان الاقامة بديع جدا والفندق قريب على كل شيء والفطور نوعا ما مقبول شباب الاستقبال جيدين وكان ايضا التبريد جيد جدا لاكن الي يطلب فندق افضل اكيد يكلف مبلغ اضافي مرة ثانية سوف اختار نفس المنطقة لاكن غير فندق
النضافة غير جيدة والغرف صغيرة وريحة السكايرة ملينا المكان والمصعد صغير جدا يتسع الى شخصين فقط
Удобное расположение, тихая улочка, вкусные завтраки и внимательный персонал. Мужу кальян - очень понравился. Благодарим за гостеприимство.
У нас претензии нет. Все норм👍
عبد الصمد وكل الفريق ممتازون الغرف ممتازه خدمه ممتازه نحن نستخدمهم من 3 سنوات ونعتمدمهم وننصح الجميع
L’emplacement
Le petit déjeuner était très limité, à revoir
Nada
Espantoso hotel, un asco las habitaciones con olor a cloaca, las paredes se caían a pedazos. Moho y hongos en el baño. Las sabanas y toallas manchadas y malolientes. Decepcionante. Lo peor es que no accedían a cambiarme de habitación. NO coincide con las imágenes que publican UN ESPANTO! No alquilen en este lugar!!!
Wir hatten einen wunderschönen Aufenthalt im VIVA Deluxe Hotel und haben uns von Anfang an sehr wohlgefühlt. ❤️ Das Hotel hat eine tolle Lage – perfekt, um Istanbul zu entdecken. Viele Sehenswürdigkeiten, Restaurants und öffentliche Verkehrsmittel sind ganz in der Nähe. Wir konnten vieles bequem zu Fuß erreichen. Was uns besonders gefallen hat, war die herzliche und freundliche Art des gesamten Personals. Wir wurden immer mit einem Lächeln empfangen und bei Fragen oder Wünschen sofort unterstützt. Man fühlt sich hier wirklich willkommen und nicht einfach nur wie ein Gast. Unser Zimmer war sauber, gemütlich und wurde täglich sorgfältig gereinigt. Nach einem langen Tag in Istanbul war es schön, in ein ordentliches und angenehmes Zimmer zurückzukommen. Vielen Dank an das gesamte Team für die schöne Zeit und die herzliche Gastfreundschaft! ❤️
الموقع ممتاز والموظفين كذالك زيارتي الثالثه له السبب السعر والموقع للي يحب السفر الاقتصادي
The manager was very kind, helpful and listened to our concerns. The location was also convenient.
Unfortunately, we experienced many problems during our stay. We did not receive the Deluxe room that we originally booked and paid extra for through Booking.com. We initially had very strong-smelling pipes and water leaking from the toilet, so the manager kindly moved us to another floor. However, the problems continued. The rooms were not properly cleaned, with dust everywhere and dirty windows. We found socks belonging to previous guests under the beds, hair on the towels and blood-stained bedsheets. The most serious issue was what appeared to be bed bugs, and my child was bitten all over. My child was also sneezing because of the dust. This was particularly concerning as we were travelling with two children. Although the manager was kind and tried to help us by changing rooms, we had to repeatedly report and chase these problems throughout our stay. I also requested compensation because we did not receive the room we booked and paid for, but the property refused. They said they had provided us with breakfast as a solution, but breakfast was already included and paid for as part of my original Booking.com reservation, so this was not compensation or an additional benefit. Overall, the accommodation was very different from what we booked and paid for, and the cleanliness, hygiene and maintenance were far below what we expected from a Deluxe room.
موقعه جيد والافطار جيد جدا
التبريد سيء
Our stay at this hotel was truly special and we will remember it with a big smile. ❤️ Everything was wonderful, but what made our experience even more memorable was the amazing hospitality and kindness of the staff. A very special thank you to Togtul and Dede. You were incredibly kind, helpful, welcoming, and always there with a smile. Your genuine care and attention made us feel like more than just guests — you made us feel at home. Thank you from the bottom of our hearts for making our stay so enjoyable and memorable. We truly appreciate everything you did for us and we hope to see you again one day. ❤️
Hotel ma wspaniala lokaluzacje. Wszedzie blisko. Pokoje dobrze wyposazone. Czysto. Fajna restauracja , mozna przyjemnie spedzic czas wieczorem, bardzo mili kelnerzy. Pyszne sniadania, urozmaicone , jest w czym wybierac.Obsluga hotelu genialna! Szczegilne podziekowania dla Dede i Samed💙
Reczniki sa juz troche zluzyte… mysle ze moznaby je wymienic:)
Location
Neighbours were loud
Good location
Very tight
Nice, quiet and clean place thank you for everything
الموقع - الغرفة واسعة
الحمام سيء جدا وروائح كريهة منبعثة ويحتاج صيانة- الغرفة قديمة جداً-نجف مكسر - مطلة على سطح مكيفات- فطور بسيط ومتكرر - مرور يومين قبل أن يتجاوبوا في تغيير الغرفة- الغرفة الجديدة لم تكن على قد المأمول لذلك غادرت الفندق قبل نهاية حجزي بيوم - طالبتهم بأجرة اليوم الاخير ولكنهم رفضوا- قلت لهم كلامي مع بوكنج- خرجت وحجزت آخر فندق فاخر جدا بنفسي من يوم 30 اغسطس حتى 5 سبتمبر
El.desayuno súper variado el personal amable y Serca de muchas cosas caminando
El aire era un poco antiguo y hacía un poco de ruido todo el tiempo
Мы остались очень довольны проживанием в этой гостинице, все чисто аккуратно, сотрудники воспитанные и доброжелательные, всегда готовы помочь. Fehmin бей нам очень помог со всеми вопросами ему отдельная благодарность. Спасибо всем сотрудникам этой гостиницы все супер
الموقع ممتاز
الغرف مساحتها ليست حقيقية مثل ما هو مدون في تفاصيل الغرفة .. سكنت بغرفة رائحتها غير جيده وصغيرة وغيروها اليوم الثاني ، الامر الثاني الألحفة نظافتها سيئة . هناك نقطه خطيرة لمن لديه اطفال باب النصعد من الداخل ما يتقفل يعني تشوف المصعد وهو طالع ونازل
Not bad and our room was not have view at all
Location – The location was excellent.
Room – Unfortunately, the room was quite noisy, as it faced industrial machinery that generated a constant, loud hum. The bed was uncomfortably firm, and the room had a strange chemical smell—likely from pest control spraying. When I went to the front desk to complain about the chemical odor, I was told, "We can't do anything about it today—please come back tomorrow." I returned the next day with the same complaint, only to receive the exact same response: "Sorry, we can't help you today—please come back tomorrow." Breakfast – Since I'm a regular guest at this hotel, I've noticed that the breakfast menu has been significantly reduced over time. I understand this is likely an effort to keep prices stable amid rising costs and high inflation, but the cutbacks are quite noticeable.
الموقع والنظافة والعاملين والفطور
لاشيء
الموقع و النظافة والموظفين والفطور
لا شيء
Ich habe ein Zimmer mit Fenstern gebucht habe eins ohne bekommen dazu kommt das es sehr laut war man konnte sich nicht ausruhen! Über die Sauberkeit will ich erst garniicht reden die betten waren mit Laken überzogen die flecken und brandlöcher hatten . Im Badezimmer war ein unnormaler Geruch. Nie wieder werden wir da übernachten es war die reinste Katastrophe wegen meinen Kindern war ich gezwungen weil wir keine alternative Lösung hatten.
Die Lage ist wirklich top – sehr zentral, viele Sehenswürdigkeiten sind schnell zu Fuß erreichbar und auch die Straßenbahn sowie andere Verkehrsmittel sind direkt in der Nähe. Besonders praktisch ist die Umgebung mit vielen Restaurants, Cafés und Einkaufsmöglichkeiten. Für einen Städtetrip in Istanbul ist die Lage wirklich ideal. Insgesamt ein gutes Hotel mit perfekter Ausgangslage, um Istanbul zu erkunden. Das Personal Herr Amin und Herr Turul waren sehr freundlich und hilfsbereit
Badezimmer etwas veraltet
Locatia
Trebuiesc foarte multe inbunatatiri. Iar camera pe care am primito nu a fost nici pe departe ceea prezentata i. Foto
Добрый день. Togrul i Fehmin очень приятные ребята. Хорошее обслуживание и внимательные.
Нам все очень понравилось! Расположение отеля просто отличное: рядом метро, трамвайные остановки, водный транспорт, рынки и главные достопримечательности. При этом цена очень приемлемая. Персонал вежливый и внимательный, завтраки вкусные и разнообразные. Номер и ванная комната были очень чистыми, уютными и комфортными. Нам с друзьями было очень удобно здесь остановиться — отель превзошёл все наши ожидания! Отдельное спасибо сотруднику ресепшена, который помог найти просторное такси до аэропорта. Однозначно рекомендуем этот отель!
все понравилось!
Gute Lage - Freundliches und hilfsbereites Personal und gutes Frühstück inklusive
Отличное месторасположение! Всё в шаговой доступности! Персонал приветливый, вежливый, понимающий. Благодарность Zaki, Turul за всё! За помощь по всем вопросам! Приедем ещё! Стамбул спасибо за всё! Отличные сытные завтраки ещё!
Super Lage, alles fußläufig zu erreichen, Frühstück sehr lecker, Personal war sehr nett
Alles super
Der Mitarbeiter Seyfullah war sehr hilfsbereit und freundlich
great room and breakfast and good price
Communication was poor
Nice location Easy to reach main activities Quiet place Nice restaurant around
Bathroom was old and smells Tv very small and only arabic channels they have Air conditioning was working but was broken swing
Es ist ein sauberes Hotel mit gutem Frühstück das Personal ist stets immer hilfsbereit, die Lage ist top und der Mitarbeiter Fehmin bekommt eine 10 von uns, wir würden nochmal hier herkommen!
Die Lage das Personal.
الموقع والموظف نوروز برنس
المكان جيد جدآ الغرفة الزوجية افضل من الغرف الفردية الطاقم جيد خصوصآ الأخ Fehmin
The staff and location
Breakfast very poor
Die Lage und das Personal
Die Sauberkeit und Ausstattung, alte Möbel und Betten sind nicht frisch.
Hyvä sijainti ja pomo oli hyvä työskentelijä ja ymmärsi meitä
Siisteys todella huono, huoneessa haisi oksennus ja siivous oli huono :/ joutui monesti sanomaan siivouksesta. Tilat ja huoneet vanhat. Aamupala ok
تم ترقية الغرف بسبب انهم لم يجدوا الغرف التي في الحجز الرسمي وطاقم الموظفين تعاملهم مقبول نوعا ما .
أثاث قديم ومستهلك ومبنى قديم لا يناسب القيمة المدفوعة
The location is perfect, the staff is very friendly!
Leaking pipes in the bathroom
The location was excellent. The staff were very kind and helpful. The breakfast area was nice and the food was satisfactory.
Infortunately, the hotel did not meet my expectations based on the pictures and information provided when I booked. When I arrived I was given a room with small bathrooms linking from the ceiling, and the room itself was quite old with a smell. I asked to change it and I have to say that the staff were very polite and helpful. They offered me another room which was definitely better than the first one. However, the second room had also some issues. The ventilation was very poor and there was a generator right next to the window which was quite noisy and distruptive. Another disapointment was that I had booked a room with city view, but I was given a ground floor room with no view.
It's location being so close to the tram station and many tourist locations is the only good thing about this hotel that being said there were many hotels in that area and your better off spending your money in one of those
The room looked nothing like the pictures the wallpaper was falling apart the bed frame was leaning off the walls, some lights weren't working, the doors had large cracks going through them even the shower wall was cracked. Another thing that completely baffled me is the room door not having a lock the only form of protection you have is a door latch which still opens the door a decent amount, one day me and my mom were just sitting on the bed which is in direct view of the door and my mom didnt have her hijab on and some guy opened the door no knock nothing just scared the hell out of us and when we told the hotel staff all they did was look confused and apologise. Another thing was the bathroom the ceiling was kind of open to the vents and stuff above it which made it super comfortable to take a shower because a camera could easily be hidden up there without you knowing. Honestly just a really uncomfortable experience not worth the money. no matter how cheap it is you shouldnt compromise on safety. I didnt get photos of the bathroom but i promise you a gas station bathroom is 10x better
اعجبني الموقع فقط وكانو ودودون الموظفين لكن اقيمه علىً3 نجمات
Все супер 👍 Всё отлично, номера чистые, персонал тоже очень дружелюбный.
всё хорошо
Es war zentral gelegen
Personal unfreundlich und nicht hilfsbereit.
Vielen Dank speziell an Herrn Seyfullah...sehr hilfsbereit
Lokacija. Svaki dan je spremačica čistila.
Veoma mala soba. Kupatilo još manje. Krevet razvaljen i katastrofa za spavanje. Star namjestaj i dotrajao. Vrata na sobama previše lupaju. Loša izolacija. Čujete ljude u drugom sobama. Nije bilo kućnog reda. Svaki dan su neki od gostiju do dva sata ujutro galamili po hodnicima i uznemiravali.
L'emplacement
L'emplacement
الفطار لا يوجد تنوع وايضا الاصناف قليله وارجوا عدم ربط وجبه الفطار بحجز الغرفه مصعد واحد وصغير مما يجعلك تنظر او تستخدم الدرج المدير غير متعاون
The staff are kind and helpful the location is close to most of tourist offices and nearby bosphorus river
The utilities not too pleased
Heel vriendelijk personeel
Nichts
Das Personal war super unfreundlich und haben mich echt schlecht behandelt. Ich kann und werde dieses Hotel auf jeden Fall nicht weiterempfehlen können.
Lage
2 Menschen com Personal waren maximal unfreundlich und die bettdecken haben irgendwelche bettmilben oder so. Meine freundin hat am nächsten tag einem Juckreiz.
الافطار كان ممتاز والخيارات كثيرة وموقع الفندق ممتاز من حيث قرب الفندق من كل شي معالم بحر مترو كل شي تقريبا
لا شيء
مكان مميز مقابل السعر والموقع
Good room
They were trying to scam me. I booked a beautiful room online, that was quite cheap. But they wanted to give me an ugly room, dark with no window and no furniture. I needed to discuss for hours until I got the room I booked. I would not book again or go there direkt and let me show the room first before I pay. But online is no cancellation possible.
قريب من امينونو
الشقة صغيرة وعموما كل تركيا غرفهم صغار وحماماتهم صغيره ولو يقدر يسكنك في صندووق برتقال يسويها
Le personnel et surtout l'emplacement de lotel et je remercie un employé dede était Supper gentil avc nous🇦🇿🇦🇿🇦🇿🇦🇿🇦🇿
Skvělé ubytování blízko centra, čisté a za velmi dobrou cenu. Personál byl moc milý, vždy ochotně pomohl, a pokoj byl také skvělý. Určitě doporučuji.
Občas hluk z venku ale to se v centrum dá čekat
The room was very dark, room 408 was the worst experience ever
locatia este foarte bună, camera spațioasă, curațenie făcută zilnic, mic dejun bunicel, personal ok, raport calitate - preț foarte bun
in a doua zi au schimbat prosoapele din patru am rămas cu trei, in ultima zi le-au schimbat din nou, dar am ramas doar cu un prosop pentru intreaga cameră (două persoane), venind seara târziu nu am mai avut posibilitatea să cer remedierea situației
Всичко беше близо и удобно
Чисто беше
Muito boa localização
Localização
Perfect location
Rooms are very small not advisable for families
Muy bien ubicado habitaciones amplis y buen desayuno
Nada
Комната совершенно не соответствовала описанию. Она была как минимум в 4 раза меньще чем на фото, постельное белье не свежее, кондиционер похоже старше моего папы, работал со страшным грохотом, а без него комната размером с кровать нагревалась через минуту. Первое желание было уйти сразу же как я это увидела, но было 10 вечера и искать что-то с учётом, что мне нужно было ехать в к 8 утра в аэропорт не имело смысла. Не рекомендую это место категорически
Yemekhane berbat kokuyordu. Hijen sıfır.
oda eskidi ve klima arızaliydi. duvar kağızı yırtık ve klozet bozuktu.
Прекрасна локация, Любезен персонал
Es ist ok
Kein Safe
Понравилось абсолютно все! Уже не первый раз останавливаемся в этом отеле. Месторасположение отличное,самое лучшее. Рядом вся транспортная развязка, и трамвай,и паром и метро и автобус. Завтраки разнообразные и сытные,вкусные. Персонал вежливый и всегда готов помочь всем. Рядом кофейня Laperia -очень вкусный чай,кофе и дружелюбный Умут. Вернёмся к вам в следующем году обязательно.
موقع جميل الاستقبال متعاون
Super 👌 👍
Beliggenhed tæt på seværdigheder.
Ingen opfyldning af vand, med mindre det blev sagt. Ingen kaffe kun the breve. Meget støj fra naboer og gangen trænger lige gennem.
Konumu gerçekten çok iyi ve ulaşımı oldukça kolay. Personelleri son derece güler yüzlü, ilgili ve her konuda yardımcı oluyorlar. Birkaç yıldır İstanbul'a her gelişimde bu otelde konaklıyorum ve her seferinde aynı memnuniyetle ayrılıyorum. Odalar her gün düzenli olarak temizleniyor ve hijyen konusunda da oldukça başarılılar. Gönül rahatlığıyla tavsiye edebileceğim bir otel.
Tek olumsuz bulduğum nokta ise kahvaltı. Son birkaç yıldır eski kalitesini koruyamadığını düşünüyorum. Bu konuda bir iyileştirme yapılırsa otel çok daha başarılı olacaktır.
La ubicación
Bon emplacement à côté de tout commodités. Hôtel propre, petit déjeuner copieux. Je le recommande. Rien à dire.
النظافة
الفطور الأصناف قليلة
Excellent Location. Easy access to the tram station. Good breakfast. The hotel arranged the airport pickup at a very reasonable rate. The staff is very helpful.
Cleanliness. The linen and towels were very old and felt dirty, and should have been disposed of a long time ago. This property is very old with some facelift,
Nothing.
They didn’t allow me to have breakfast on the first day, even though I was only 7 minutes late. Second, some of my clothes those were from zara went missing from my room. When I returned, I couldn’t find any of them in the plastic bag. لم يسمحوا لي بتناول الإفطار في اليوم الأول، على الرغم من أنني تأخرت 7 دقائق فقط. ثانيا، اختفت بعض ملابسي من زارا من غرفتي. عندما عدت، لم أتمكن من العثور على أي منهم في الكيس البلاستيكي.
Locatia hotelului este super. Personalul de nota 10
Camera foarte mica si micul dejun sarac
الغرف ملتصقه ببعض كثير ازعاج الاصوات عاليه والمياه ايضا للاسف خيب ظني
Location
All the furnishings in the room were very old. The bathroom was in a terrible state. Also, the breakfast wasn't really good.
الموقع منتاز وقريب من كل شي
الاسرة قديمه والفندق قديم
For me all was ok
breakfast was great, the room was clean and comfortable and staff was helpful
the air conditioning was not as effective
La Colazione…meravigliosamente turca!
La camere sono un po lasciate andare
Location was near all the tourist attractions.
The room was small, no toothpaste & toothbrush. No car parking if you have one. No water bottles in room.
الموقع ممتاز قريب من جميع الخدمات نظافة الغرف ممتازه
الغرف والأسرة صغيره جدا
Everything was perfect! The first thing we said was: “Why didn’t we find this hotel earlier?” We were traveling from Kyiv to Batumi. Because of the long waiting time at the border, we decided to stay in Istanbul for two days. Booking.com showed us Viva Hotel Deluxe, and it was one of the best decisions of our trip. We liked everything: very good location; clean and comfortable room; good Wi-Fi; air conditioning worked very well; tasty breakfast with many choices; early check-in, late check-out and luggage storage. This was very helpful for us. The breakfast was a big surprise. We expected a simple breakfast, but it was a real buffet with many fresh and healthy options. Everything was clean and well organized. A special thank you to Toghrul from the reception. He was always kind, friendly and happy to help. He answered all our questions, gave us an iron, water, tea and everything we needed. He also helped us with information about the transfer. His service was excellent, and he made us feel very welcome. Also, a big thank you to the housekeeping team who worked on 29–30 June 2026. The room was perfectly clean. I stayed with my 15-year-old daughter, and cleanliness is very important to me. Thank you for your hard work, your smiles and your care. Finally, thank you to the whole team. A hotel is not only a building—it is the people who work there. Everyone we met during our stay on 29–30 June 2026 was kind, professional and helpful. We will definitely come back and will happily recommend Viva Hotel Deluxe to everyone. Thank you very much! ❤️
Honestly, I have nothing negative to say. For this price, I think this hotel is amazing. Some people expect a luxury hotel, but this is not the right way to compare. If you want a five-star luxury experience, you should choose a different hotel and pay much more. For us, everything was more than enough: a perfect location in the heart of Istanbul, a clean room, a great breakfast, friendly staff and excellent service. I stayed here with my 15-year-old daughter, and we both felt comfortable and safe. We would happily choose this hotel again.
الموقع جدا ممتاز الطاقم متعاون المرافق جيده الافطار بوفيه ممتاز يوجد مطاعم وبقالات قرب الفندق
لا يوجد
В номере большая удобная кровать, спалось отлично, если учесть что приехали на два дня в Стамбул, что получить впечатление, поэтому находившись улицами Стамбула, сн был великолепный. СНАЧАЛА нас поселили в 2 местный номер, но в нем сильно воняло и мы попросили нас пересилить, быстро отреагировал менеджер и переселили в 3 хместный . Прекрасный завтрак, фуршет
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
6.5/10Mixed sentiment: several guests report unhygienic conditions (reports of bedbugs, unpleasant/old bedding) while others explicitly called the rooms clean. Overall leans below average due to the serious negative reports.
Service
7.9/10Mixed service sentiment: many reviews praise friendly and helpful staff, but there are multiple strong complaints about very unfriendly or poorly treating staff and at least one report of a perceived scam. Overall slightly above target after balancing positive reports against negative incidents.
Location
9.5/10Consistently praised: many guests note an excellent, central location (close to Eminönü, Bosphorus, tourist offices) and call the location a major positive.
Room Quality
6/10Generally negative: multiple reports of rooms being much smaller than pictured, very dark rooms, noisy/old air conditioning, and poor furnishings. A few guests mentioned spacious rooms, but the dominant sentiment is disappointing room quality.
Amenities
7.9/10Standard quality for this hotel tier: amenities are not frequently discussed in the reviews (one comment about utilities being unsatisfactory), so this is set to the target rating.
Value for Money
8.5/10Positive: several guests comment on good price-to-quality ratio and that the stay offers good value, though some room/cleanliness issues temper the praise.
Food and Beverage
8.5/10Generally positive: breakfast is explicitly praised in multiple reviews (described as excellent and with many options); few negative mentions about food.
Overall Experience
8.4/10Mixed but leaning positive: strong location and good value/breakfast lift the experience, while room quality and cleanliness issues and some service complaints reduce it. Aggregated guest sentiment ends slightly above the target rating.