citizenM Paris Charles de Gaulle

First of all, the good things: 1. Although the hotel is not only inside the airport - it is next to the runways, we didn't hear a thing. The rooms can be 100% noise proof , and as a light sleeper, I couldn't believe how quiet our stay was. 2. The staff - excellent people. They had a problems with the room keycards the day we arrived. They escorted us to our room, doing their best, and while it was a choir for them (they help all the guests this way), they kept their cool. Could be improved: 1. Vegan food is very limited. in the attached picture you can see the best we managed for a breakfast. For dinner (when we arrived) they had nothing, we had to order from McD (and they cancelled delivery ) and then from KFC, so we ate much later than we wanted. 2. Arriving the hotel from the airport seems easy with Google maps, but was very hard with luggage. In the airport we looked for the hotel shuttle, found it and waited for a long while (almost an hour). Not even 1 shuttle stopped there. We got to walk a long way to the hotel in a rainy evening, and the way from the airport terminal to the hotel is short (300m) but exposed to rain and puddles, so we had to carry luggage and umbrellas, it was tough. I'm not sure the hotel can act upon this, but they should know. 3. The rooms are very small and with only 2 person it's crowded.

Was met by friendly staff, got a great meal, and got a great room, with everything needed for a good rest. The hotel rooms are very trendy and modernized in a way appealing maby to more younger guests. Had to figure out how to use shower correctly, but with the tip from the reception upon arrival then it was easy and practicle. Room size is small but has everything you need. Thanks for the positive stay and hospitallity front staff gave me.

A smart choice for short stays, offering compact but efficient rooms. The design is modern, and the check-in process is quick and smooth.

This review is about all 4 or 5 of the hotels that are close to Charles de Gaulle airport - to help others avoid the stress I felt! The Sheraton is the only hotel that is inside this enormous collection of terminals. The others are all near the long term parking. You reach them on a little free train. It looks as if it serves the whole airport, but it just goes from the Gare, the main railway station, to the car parks and finally the hotels. All the hotels are all modern clean quiet and have limited food options. We stayed at the Holiday Inn Express and it was fine. Not French, not interesting but fine.

Self check in was simple and assisted by staff without the need to ask. The shower is good. The bed is comfortable but up against a wall on one side meaning you end up climbing over each other. The fancy mood lighting is quite cool but personally I would prefer a kettle or a complimentary bottle of water over this. The restaurant offered just one vegan option, nachos, so we walked 5 minutes to the Ibis who also had just one vegan option, but it was better than nachos.

We had only a 14-hour layover in Paris before heading to Portugal so we picked M Citizen since it was in walking distance from the airport. We were surprised at this place. You check in via an IPad but someone is there to assist. The room was minimalist but everything you need. My only issue was the bed was scooted up to the wall so someone had to crawl over the other to get up. Rooms were quiet and comfy and very bare. The restaurant is amazing and has help your self to fresh-baked bread. More on that in separate review. The staff is young, hip and super helpful. My favorite part was waking up in the middle of the night and wanting a cup of hot tea and a cookie. My wish was granted. The kitchen downstairs was 24/7 open and they had several beverage options and three different types of cookies including my fave, butterscotch chip! The hot chamomile tea and cookie were just perfect to help me fall back asleep. We woke up, showered and hoofed it back to the airport for our final flight. It was a brisk walk but much easier and quicker than waiting and taking a taxi/uber; 15 minutes walk vs 30 to 45 minutes wait/drive. We highly recommend M Citizen!

This hotel is always a fun concept. The rooms are tight and the king bed is firm. The person sleeping on the window side has to crawl or shimmy in and out of bed. The covers are the width of the bed / when two people crawl under there isn’t anything extra for coverage so a bit fitful. Everything in the room works from the iPad provided : the bathroom is the plexi module in the room so can be “noisy”. It’s fun to play with the colours while your partner showers. Staff are friendly and helpful. The train to the airport terminals is about a 5 minute easy walk from the hotel

Stayed here one night before our early morning flight out of CDG. Room was clean, bed was comfortable, and you couldn't hear noise from other guests. Decent food. Staff was very friendly and helpful.

The location is good, clean and close to the airport - but the room is a little small, and the price seems a bit high. The check-in process with the app is fun, but can be a little complicated for first-time users. The food is good, but there are few options. In short - good for one night, but not for a long stay.

Excellent value, well thought out place to stay for an overnight near CDG airport. All staff very friendly and helpful. Rooms well-designed to provide comfort & efficiency. Great sitting area in lounge/restaurant/lobby.

Convenient, comfortable, and affordable all apply to CitizenM. But there is more. CitizenM is also brilliantly designed and friendly, making you feel right at home.

On an overnight connection flight at Paris, I gave the CitizenM a try, mainly becasue of the proximity to the terminal, but also because of reviews. The actual experience was more than pleasant. Even though the rooms were small, there was nothing cheap about the layout, furniture, bed quality and amenities. The lobby is such fun and the people (they are called ambassadors) were more than pleasant and helpful. It was surrounded by other big name hotels, but the elegance and function was way better.

This hotel which is a short walk to terminal 3, checks all the boxes for comfortable, clean and affordable. Rooms are small but well designed and have all desired amenities. Check-in and food & beverage are a very manageable blend of self-service & helpful staff to assist. I would definitely stay here again.

I chose my hotel by looking on line for something at de Gaulle airport and citizenM looked interesting and cost effective. It did not disappointment. The room was terrific, the 'living room' a nice place to spend the evening, and the staff are knowledgeable and friendly. I am recommending it to friends.

The Citizen M is within walking distance of Terminal 3 at CDG and easily accesible from any terminal with the train tram. The restaurant is excellent, the beds are comfortable, and the shower fantastic. The only odd thing is the room layout, which is perfect for one person, but if you have two people, one has to crawl over the other to get out of the bed.

Very good experience, getting to the hotel from the terminal is very easy from Terminal 2C. Check in was very easy and there was someone guiding me through. I was a bit suprised about an extra 8 euros charge on arrival. Room was very nice with a rain shower and a tablet that controls most of the things in the room. Only problems I had was hallway light was shining under the door making it harder to fall asleep and the pillows were not the style I prefer (That bit is more personal preference!). Check out is very easy just a few buttons so overall great experience.

I flew into CDG from the states and arrived at night and need somewhere close to the airport to stay until my flight the next morning. You can easily walk here from the airport and I would recommend you stay here

Very good location,room size and kind and friendly staff! The room hás a very contemporary style,that makes all diference.

Room whiteout windows Kingsize bed impossible to leave whiteout climbing over your partner Wc with thin doors, you here everything your partner does inside

Very close to airport. Walking distance from T3. Quiet

Always a good option for a CDG layover… Walkable with the airport train shuttle, fully opaque blinds, comfy King beds, great breakfast buffet with lots of coffee/tea options and a friendly staff. Only frustration is that you can’t pay the lodging tax cash, everything is credit card.

Excellent option for an overnight stay to catch a flight in the morning. The room is small but efficiently designed and the bed is large and comfortable. Be prepared to crawl over your partner to get out of bed but that’s not a huge issue. The staff was helpful and outgoing. The lobby was attractive and a good place to hang out if the room feels too small. Good food and not exorbitantly priced. It’s a 3 minute walk to Terminal 3 where you catch the airport shuttle train to other terminals. I would stay again.

Great option for airport hotel. Loved it!

We were looking for a convenient overnight night stay at the airport before flying home. We got so much more! Super friendly, helpful crew members everywhere, ready to assist you. Colorful, fun environment with a twist of humor in both common spaces and rooms. Generous breakfast buffet and great coffee to start the trip home. And easy walking access to the terminal and trams. We would definitely recommend citizenM and consider this chain in other locations!

Very convenient for late arrivals or early departure from Charles de Gaulle

Nice and convenient hotel for travellers

Friendly but small rooms. Okay for short visit.

Rooms were very nice and comfortable. Check-in / check-out were efficient and with expert support from staff. Unfortunately, the bathroom and the sink were not fully functional and did not drain well at all.

Walking to airport, great staff. Food decent price , tasty

Citizen M hotels are always great. This is so convenient with airport

The hotel is a short walk from the airport, which is convenient if you're getting into Paris late and have an early morning flight. It is VERY modern - everything in the room is controlled with the push of a button, check-in is at a kiosk, and they accept credit cards ONLY. The room was not very big, but fine for one person. The toilet is in the large shower area. The hotel was convenient and comfortable, and the staff helpful and friendly. However, if you're in Paris for longer than overnight, I'd suggest getting a hotel room closer to the action. Even taking a taxi, Uber or the Metro to any of the tourist sites is a bit of trip.

if you’re looking for an awesome place to say that is eclectic, unique, vibe, and beautiful surroundings, this is the place for you! Located perfectly near the airport, it was very convenient for us to get an early flight. Very tastefully decorated, and you could go back over and over again, and still see new things in the socializing areas. The rooms had a lot of thought, put into them and were unique and very functional. Loved, loved, loved the place! The outside of the building was very Cool as well. I would absolutely recommend staying there!!

Convenient for escale

My stay was as it alway is at Citizen M, reliably great. It what I enjoy about the chain you know exactly what you'll get. There is one issue that I have with the chain in general and it is super minor. Please make the print on the shower soap larger, I don't wear my specs in the shower. Keep up the good work.

Excellent

Great room, super comfortable bed. Staff were very friendly and helpful.

Perfect stay before flying out of airport

This is a lovely airport hotel to stay at in between flights. Both the breakfast and dinner were delicious. They even included lattes and cappuccinos as part of the breakfast. The rooms are very compact, but efficient. Also, it is a short walk from the terminal three tram. We would definitely stay here next time we have a stop over at the Charles de Gaulle airport.

It's a very modern hotel with a great vibe. I would say in this hotel chain again in Paris or any other city.

Hotel with young and modern vibe with everything you need, from snacks to eat in menu at affordable prices. Room come with surprising amenities, iPad which control everything, light, blinds, TV and the ability to stream from your phone. Mattress was surprisingly very comfy.

I booked a king room , when i tried to do check in the system said no room available. The receptionist unlocked the room but without say anything he gave me a room with accessibility, completely different from the one I booked this time and the previous visit

We had reserved a room using the Hopper app, but when we arrived at the hotel, they could not locate our reservation in their system. The "ambassadors" at the hotel said they weren't familiar with that app, but with their help, we were able to rebook a room and they spoke with Hopper support to resolve the issue of us getting refunded for the failed reservation. The 2 ladies at the front desk were very helpful in us getting things straightened out. We were grateful for their help and recommend this safe, extraordinarily clean hotel to other travelers.

What a cool hotel! They had a great bar with food. The rooms were very comfortable. Really liked the stay.

Very technology-oriented hotel (can be a bit hard for older folks). Very clean room and bath, great shower heads and water pressure. Big bed with crispy linens. Big screen tv with very clear image. It would be nice to have glasses in the room though. The hotel in a short walk distance from the airport free shuttle circling between terminals, very convenient. I guess water is potable, but it is indicated nowhere and there are no water bottles in the room.

Location if you have an early flight

Unique concept that works. Food and beverage is great. Room is small but comfortable and very efficient.

Good breakfast

Love staying at this hotel on my last night in Paris.

Be prepared for a very small room. A king size bed pushed up to the wall, which makes it difficult for getting in and out. Nice lounge area with a small menu of reasonably priced food Very convenient to the airport and a good place to stay for a single night

My husband found the property and had no idea it was a tiny room. The only problem was that as a double, I had to climb over him to get in and out of the bed.

This hotel is clean and comfortable and has all the things that a great hotel should have. The difference here is the excellent staff! From the moment I was greeted, the staff helped me in every way they could. From assisting me with my giant luggage when I got there to calling a cab when I left. They anticipated my needs and made the perfect suggestions before I could ask. A special thank you to Sarah in the restaurant. I would come back to this hotel without hesitation.

Quick access to CDG and Paris. Quiet.

I would have stayed here all week if it was closer to the city. Bed was super comfortable and everything was clean. The walk to terminal 3 only takes a few minutes.

Absolutely amazing. Huge comfortable bed. Surprisingly spacious rooms with normal sized shower compared to many other Paris hotels.

They had an amazing buffet breakfast. The technology was great in the room as well. Everything was controlled with a bedside tablet. Very friendly and helpful staff.

First time at a Citizen M hotel. I was not prepared for the amount of self-service for check-in and food service and tablet dependent room functions. In addition, I was perplexed when I saw a photo of the bed in the room---placed in an alcove where you had to climb over someone to get out. Luckily, the person who assisted us at check-in was able to change us to a room with a conventional bed in a conventional room. The bathroom reminded me of one you'd find in a sailboat.....way too small. The concept of the hotel seems geared to computer and smart phone centric persons which to us seemed austere and less person service centric. Nevertheless, what staff there was were all pleasant, efficient, and helpful.

It was a pleasant overnight stay.

This place is a gem in Paris. Conveniently located near the airport and by result close to the train lines going into the city. The staff was very warm and friendly on arrival and throughout the stay. Major shoutout to the location for its menu offering and breakfast service. The meals were delicious! The rooms were nicely laid out and very clean. I love the modern vibe of the hotel and the sustainability approach they encourage is top notch.

Just right for a night before an early flight.

A refreshingly unique Hotel. Staff were super helpful, efficient and happy. Room was small but comfortable and had everything you could need. Kind of like living in a tiny house. Access to the bed on only one side could be challenging for those not so mobile. Lobby area was comfortable with options for working and relaxing. Food options were somewhat limited but tasty. Breakfast was exceptional. Location next to the airport was fantastic for our early flight. Would definitely stay again and search out Citizen Hotels in other Cities.

Terrible check-in experience in which you are expected to use a computer to check yourself in, scan your passport into the system, it may or may not find you and you may or may not have a room assignment. I think every traveler had to end up getting help from a human and it was very unpleasant after a long day of travel. The scene at the bar/restaurant was similar. Helter-skelter, no instructions on what to do where to order etc. Frenetically busy, loud, disorganized. The building and room are very innovative and cool, thank goodness for that. Needs management help.

Great

All good!

N

This was such a great place to stay after arriving on a long overseas flight. It’s easily walkable from the Terminal 3 station and easy check in. Room was smallish but well laid out and everything - lights, curtains, tv etc- was controllable from bedside tablet. Lobby/bar/restaurant was lively with a number of seating/meeting areas

Always a great stay. Special shout out to Lavinia and Sarah. Always friendly and excellent service.

Great lounging place, easy to access, close to airport shuttle . Clean room and comfortable bed. Great food !

Wonderful new concept in Hotel only negative beds against a wall to save space ! Had to ask for disabled room both on Oatus and at airport !

Citizen M is my go-to at CDG. I've stayed there about 12 times and have enjoyed it every time. It's consistently a great value. Very convenient to the train station, and also convenient to all of the terminals. Very clean and well-organized, with highly efficient rooms. Great food and beverage options at the bar/dining area, and outstanding espresso drinks for those early morning blast-offs.

Great overall

Close walk to airport was great. Come and go when you want. I pad controls everything in your room was fun also. Nice breakfast. Eating options for dinner are handy but slim menu options

Unique pod system really works and is increadibly efficient. Ths concept is fantastic

Close to CDG airport - walk to terminal 200 metres away

Nice stay!!

Excellent location within walking distance to Charles de Gaulle

Love it

Very convenient for my overnight layover

Vert close to airport

Although the room was small, it was nice and very comfortable. It was clean and quiet which allowed me to sleep well.

Just perfect for over night stay, unique design and very friendly service.

Best hotel to stay near CDG.

Gaston is the best! We had such an amazing warm welcome and smooth check-in process with him! First time staying at this hotel and it was truly a lovely experience!

We had a good stay

The room was different than what we have seen. It was smaller than preferred, but for a quick night stay for ease of access to the airport, it was the perfect choice. And the uniqueness of the room was still comfortable and fun.

Clean but very small and not comfortable. Not good for person with mobility issues.

Easy check in and check out. Access to airport was amazing. Great room. Comfy. Would recommend

Great property. Fun vibe

No coffee, no water...not even a glass to get a sip from the tap. They're really trying to squeeze more money by forcing you to go to the bar. Pretty poor customer service. I'd stay at a competitor instead.

Hotel très pratique pour un vol tôt le matin. Les chambres sont petites mais très modernes, et puis les espace communs (restaurant, bar, salons) sont parfait pour passer une soirée tranquille avant son vol.

We always enjoy staying there. We like to be able to control the lighting. The view ofcthe planes on the runway from the bdd is unique. The bed is large and very comfortable. I like how their are food options late at night downstairs. Its a very fun place to stay.

Great for overnight stays next to CDG.

Loved the place, the location with easy access to train and metro, super cute rooms, good restaurant with vegan options, friendly staff. I will absolutely stay there again.

We were staying just for a night, and had a semi early flight out of CDG the next day. It was perfect in size, and it had everything we needed. A quick walk to CDG. perfect! would stay here again!

We needed a place before our flight at Paris’s Charles de Gaulle airport. This fit the bill nicely. What unusual decorations. It was like staying at an art museum. The bedroom was efficient and fun. We really liked the bed and working from an iPad for lights and television. We were surprised by the breakfast offer. The staff was very friendly and showed us how to get to the commuter train for our flight in the morning. We will stay at CitizenM whenever we can.

Close to the airport, clean and friendly

All good

Pros: super friendly staff and comfortable beds Cons: some areas of the hotel could be a bit better maintained and food options are just okay especially the meat balls. Pizzas and cheese/charcuteries are good! Breakfast too!

Nice place to stay and in general, I would recommend it. The only negatives were the bathroom door doesn’t close completely so there is a little bit of lack of privacy. Also the bed is pushed up all the way against the wall, so the person who is sleeping on the far side, if they have to get up during the night, has to climb over their sleeping partner. That is not ideal. For just a solar traveler, it is great.

After being tired from a big day travelling would’ve been nice to have a front desk person to talk to. The self check in fine but not ideal as I had questions about the airport etc. Trendy looking hotel but could’ve spent more money on the bathroom (really loud in the morning if someone is an early riser and the other wants to sleep in.) Also surprised there was no in room coffee or coffee downstairs in the morning. Fine for a single person but a tight fit for two.

Check in was superb. The hotel is easy to find and easily accessible for terminals 2 and 3 using the CDV which is well signposted. The hotel staff were fantastic. Rooms are contemporary, bright, clean, lovely big bed. It was quiet although you do hear doors closing.