First Group Costa Smeralda

Quite, nice sea view and friendly staff

Nothing at all

Reception was brilliant; polite, full of smiles and extremely helpful as the last time.

The shower area could do with an upgrade.

Proximity to beach and tidal pool was great. Layout of the flat good. Big patio with built in braai. Pool was nice but could do with heating.

Only stairs up and down to 4th floor apartment with luggage and groceries was a challenge. No dishwasher or washing machine which we expected as it was mentioned in the write-up. Fan in back bedroom does not relief heat as it’s too small to even create a slight breeze. It was quicker to buy a new toaster as housekeeping never showed after the toaster kept tripping the power. Only 2 chairs for the patio when the flat sleeps 4. General upkeep needs attention and furniture needs replacing (dining chair broken, couch pillows worn and dirty, towels old and thin, ensuite bathroom no extractor fan and extremely hot)

Everything was so perfect, the swimming pool is so lovely, I even got a chance to play a chess for the 1st time 😊👏❤️ The welcoming from Monde at the reception was so excellent, keep up the good work👏❤️

Nothing, everything was good

Very welcoming staff at reception, enjoyed my stay good sea view

The place was clean and close to the beach

Nothing

There wasn't anything not to like.. staff did everything to make sure we was comfortable. Very Friendly n kind..

The loud noises that come from the road With taxis n cars parked off til late at nite A very short stay.. wil have to book again😁

Nomonde was very welcoming. Her customer service skills are spot on. She assisted us in every way she could to ensure my family and i were comfortable. Definitely booking this place again for a weekend away.

The only downfall I feel was the wifi. The booking showed free wifi but unfortunately it only worked by the reception area and the pool area. In the apartments it never really picked up.

The place was fantastic. Nomonde from reception was superb.👌. Keep up the good work, Nomonde. A definite stay for me again with family and friends. It's absolutely amazing. Staff were extremely friendly and welcoming.

There is absolutely nothing to not like about this place.

Seaview. Rooms were spacious

Wifi not working properly in the rooms

Everything was exceptional, from their Friendly staff Monde who welcomed us on our late check in and assisted and helped us through out our stay. Their apartment is very clean ,spacious and gorgeous. Definitely going back next time with my friends I want them to have an experience of the place and that beautiful sea view and capture some pool content 🤍 it was my second time at costa smeralda and I can’t wait for my third time there .

Clean and welcoming apartment especially kitchen Home away from home

Absolutely nothing!

Good view of the beach from the unit

The overall unit is a bit out dated , needs a revamp. We arrived half an hr later than check in and the room was still not ready. To my horror the house keeping had the clean towels thrown on the dirty floor. The bathroom cubicles are very compact, my husband was not able to move the shower once he got in . The kettle was very loud when it was heating, so its best that they replace it .

Awesome place with amazing sea views!

Everything

Nothing

I loved the whole apartment. It was a beautiful apartment with beautiful views. I just wish that the apartment had a lift because I had traveled with old people. But we managed. The apartment was so spacious and the bathrooms were amazing. We had a lovely stay and I enjoyed every moment of it. The apartment was fully equipped and everything was easy to use. The host and the staff were absolutely wonderful. They even got my mother in law a birthday cake for her birthday😊 the pool was absolutely lovely and well taken care of. The drive to the place was wonderful. There were restaurants all around. It's such a family orientated place and it makes you feel so comfortable that you do not want to leave at all.

I did see one cockroach at night which upset it but that's an easy fix and I hope that management of the accommodation spray the place for it to be cleaner. Other than that everything was absolutely wonderful!

View of the beach

The unit that was allocated to us .

Location is great away from the hustle and bustle but close enough to walk anywhere. Staff are amazing, Nomonde you are a super star and Albert you are most courteous and super amazing

nothing everything was perfect however furniture cupboards wardrobes could do with an upgrade didn't use any as the appearance inside and out does not look to hygenic, never spoilt my stay though

Cleanliness and friendly staff.

Tap heads needed to be cleaned and shower repaired. Water spashed out the door.

Everythink. It was my third time booking the place..😀 that should explain it all.

Nothing shame

There was nothing to like honestly, it was a normal property with no ups or downs.

I did not like that it had stairs instead of elevators. The pictures on booking.com were not a reflection of the actual property.

Everything was on point good welcoming from staff, rooms were clean

Nothing

The hostess was very friendly and welcoming with refreshments. The view was exceptional it’s right at the beachfront

The Wi-Fi is not available in the rooms which was a bad let off. It’s only available at the pool area. GPS will drop you off at the upper gate, there is no signage to use the beach entrance.

It was not noisy, the sea right at the door, the yard is big, the apartment was clean

Nothing

Good location across the beach. Staff very accomodating

No generator or Jojo tanks. Had a burst water pipe, water was turned off. Staff and a resident from the complex did provide 5l water bottles and extended our check out time though. However with the amount of load shedding and water cuts in SA, a generator and Jojo tanks sre a must have for a holiday resort . The place is very damp and not well kept, very untidy. Bathrooms old and untidy and very very cramped. in the children's play area, found some kind of poo in the sand pit. Very disgusting Overall for a first group resort, it's not up to standard.

Stunning views

Could nt access the wifi and the stairs

We would like to express my absolute disappointment and dismay on arrival to the Costa Smeralda apartments. Firstly when doin the booking online via the booking.com app my sister in law Suraya and I chose the option to reserve and pay later only to find out that they debited our accounts the same day. On arrival around approximately 5:00pm the receptionist Nomonde received and advised our apartments are no. 12 and 13 however was very unhelpful. Nomonde acknowledged my sister in law n I and said she was only waiting for us to arrive as her shift is over and she is going but there were no other staff present there with her so we asked if we need anything who will be here to assist us her response was “like what will u need” we were quite surprised to hear that. She then responded if u need anything u can call the after hours number Being the host we had to ask the various questions of necessity we queried regarding the load shedding which She was unable to give us the times and jus said we currently in load shedding and then advised us that the load shedding schedules will be in the rooms. We then asked if the rooms have back up lights which she said yes we further asked if the apartments have a gas stove as we both have little ones and have children with us she said no because people were stealing the gas stoves. She then gave us 2 carrier gas stove plates which we had no knowledge on how to work it. We further requested her to show us how to use it whilst showing us the one gas stove was not working. Suraya and I still said to her if u gave this to us without checking it wat wud have happened if we left to our rooms and u wer gone home who was going to assist us. We then proceeded to the apartments with the rest of our families. The parking lot area was completely dark with no lights at all due to the load shedding.

There was no breakfast for us. Because we left early in the morning and came back the room wasn't clean.

Nothing much

The receptionist Nomonde, was superb, such a courteous, helpful lady. She arranged for the perfect front apartment. Beachfront views were spectacular. There was some lights during loadshedding.

The bathrooms need an update.

Friendly staff😍, checking out was wow

View of my stay

good

non

Perfect location Friendly staff

Dirty bathroom seat, with poo stains

freedom

the interior sitting and dining have limited spaces

Great views, excellent service from the staff , Monde went out of her way to make our stay comfortable. Apartment was freshly cleaned and has all facilities needed to enjoy a home away from home... Well done Costa smeralda. Keep up the excellent service

None

The view, the friendly staff, the privacy.

Pictures weren't like in reality, didn't like the security gates and flimsy locks. DSTV didn't work consistently, wifi was pretty much non existent outside the pool area.

Wifi in room would have been good....

everything

submitting ID documents on booking since I dnt carry mine on vacation . that we were not told before we came

Staff attitude is excellent from the manager, reception, house keepers and the grounds men. The apartment was to die for everything is on point, and the view is breath taking. Perfect place to relax and the area is very peaceful

To be honest nothing i can think of

no generator , we have loading shedding the entire weekend.The resort should install a generator and gas stoves for clients convienence.

The chalet needs to implement an alternative power supply for guests as loadshedding was the worst. 3x a day with 4 and a half hours at a time .

Great location with sea view balconies. Comfortable furniture. Great for relaxation and work.

The stairs looks shabby and no elevator. The Inside was very hot in December and the balcony had a cool breeze. The ceiling fans were very noisy.

The room was exquisite 👌

Stairs 😑

The place is near restaurants..great location..great view..the sea is just at our door step..I had a lovely stay...

Load shedding gave us a problem

The ocean view. Braai area in the apartment.

Load shedding and we had to stay in the dark

Loved the built in braais on each balcony

No bar or store or restaurant

view was amazing and so were the staff at reception

pictures were abit deceiving (not exactly what we expected)- cleaners took a while to come

What I like was nearer to the beach,club,sea view

There were no towels in our rooms,cleaning staff ddnt clean proper

Location is great. Accommodation is clean, comfortable and well designed.

The steps create a bad first impression, but the rooms make up for it.

everything except the Wi-Fi

Wi-Fi is really bad and the stairs

The sea view.

The wifi did not work. They only gave 1 dish cloth to use. Check in time too late. Room was not ready. Messy construction of the building.

The facility has everything you need for an overnight stay. I liked that we found a coffee/tea station and comfortable white towels. Tsepang was a great host.

There was no one at the gate to welcome me, as a result I was not sure whether I was at the right place and eventually got lost.