Hôtel Astrid

Room was not cleaned, requested but failed to do. When question I was told staff cannot read the language on card placed on door knob. We had breakfast, but hot buffet breakfast was cold. Not worth for the money. Room was cramped and it’s doesn’t look like on brochures at all. Bathroom mirror lights not working, reported but said can not buy the bulbs as they are not available. This hotel should not be 4 stars its condition is below the 3stars .not recommend this hotel as this is not worth for the money we paid £112 per day. Staff was ok but didn’t do much to help.

Staff and service was great. Room was great. Room mattress needs an upgrade.

Todo bien

Clean room and staff is nice

Comfortable beds, very quiet, easy walk to grotto

The staff were wonderful. The room was perfect. Loved the shower and the bed was comfortable.

Convenient location. Enjoyed the stay.

Beautiful Hotel The night Manager at the front desk was very nice and professional

Staffs were pleasant and helpful. Everytjing we needed was provided. Convenient and close to every shops and restaurants.

Friendly, clean, well placed.

Le petit déjeuner était vraiment léger pour le prix et les boissons chaudes pas bonnes, café, chocolat Peu de choix et viennoiseries bas de gamme Dommage car je m’attendais à une meilleure qualité pour le prix

Petit déjeuner décevant : café instantané, pain congelé et oeufs brouillés étranges

Perfect location

Helt okej hotell på bra läge i Lourdes, kändes kanske inte som **** dock. Trevlig personal, helt okej frukost. Inget att klaga på.

Air con not cool enough especially at night...19 degree centigrade max. Made didnt provide clean towels n didnt empty garbage can

We had a great stay and really appreciated the staff and the location

Séjour court mais fort agréable. Situation idéale. Personnel au top

Excelente ubicación y servicio! La habitación muy cómoda y amplia! Nos encantó !

Good and clean modern hotel with good staff

Near the church!

If you’re traveling to the Lourdes Sanctuary, this hotel is just a few feet away! Public car parking across the street

Eccezionale

3-5 min walking to sanctuary, many restaurants and next to small convenient store, great asian restaurant walking distance, good parking spaces ( to pay during the day).

Perfect proximity to The Sanctuary!

They did not have tissue paper or shampoo

Breakfast as not what we expected

It's an easy walk to the Grotto and there's a great restaurant nearby. Staff were friendly and helpful. The room could've been a bit cleaner. We weren't initially aware the halls near the elevators had motion-sensor lights and they didn't activate once so we were confused and in the dark.

Non pulito. Moquette sporca

Wenn möglich bucht das Hotel ohne Frühstück, das war wirklich nicht das Geld wert.

Very convenient to the Sanctuary.

Amazing service, staffs are friendly. Very close to the Grotto area within walking distance.

Amazing town and we will be back. The hotel was perfectly fine in all aspects. We normally stay in high end properties and this was a budget property for us but, we were very pleased with what we got. The parking was a little disappointing as it was public parking and we had to pay but, it was outside of the property and plentiful. The hotel was clean, staff were very friendly, facilities were as described on booking. All in all we had a great two nights in a central location during the military pilgrimage so was entertained throughout by the military marches and bands, the culture was lovely, great atmosphere. We will return to this town and hope this hotel is available.

L'hotel est globalement propre, plutot silencieux. L'acceuil du personnel a été très bon. Seul bémol, le parking payant sur la voie public.

convenient and close

Close to the Basilica which made it a a perfect location, helps as we were there for hours on end. All was decent, clean and comfortable, I recommend it for this reason.

Staff at the front desk reception were very kindly, specifically Fabienne and Linda.

It was close to everything but the photos were not an accurate representation of the hotel. It is quite old and musty. It is still very clean, however. The bathtubs are slippery and dangerous.

We requested cleaning staff return in15 mins on one occasion or when convenient, as i was in the shower. We realised language might be a barrier, so also asked reception to pass on message. They said they would, when we returned in the evening the cleaning had not been done. We were unable to open safe on our last night with our code, tried to phone reception but phones turned off. Got dressed and went down to reception( needed our passports etc) as we were leaving early in the morning. The night porter was very nice but unable to help as he didn't know where master key was, a couple off hours later he found it and opened the safe. This saga went on from around midnight to 2 or 3 a.m. Needless to say it was a very stressful situation.

Bugs in bed (had to ask for another room, not one word from staff about it, like “sorry”, for instance). In general, outdated property in need of renovation, but perfectly located a few steps away from main landmarks.

The hotel is very good for the area of Lourdes it represent a very good rating for the standards of the city . The location is excellent for a religious visit . The staff is very courteous and efficient.

it is not worth the money to stay in this hotel

Booked a deluxe double with a balcony, checked in with staff that clearly couldn’t be bothered. On entering the room it clearly wasn’t a deluxe double, no balcony and a very small room, so on the way out I queried it, they insisted it was deluxe so I showed them what their website states is a deluxe and what you get in your room, we had nothing ! When we returned we realized we’d been given a coffee machine, ( it was filthy ) anyway I decided to let it go and enjoy our time there, I went to reception to buy the pods for the machine to be told I need to go to the bar to purchase them, get to the bar to be told reception has them ! Eventually after a few huffs and puffs they bring out a box of pods which is advertised all over the hotel as €12 I was charged €16. By this time I was over it and just paid. The housekeeping was barely existent, after 3 days we realized the sink was leaking and so was the toilet, I just cleaned them myself as I just didn’t have the energy to deal with the rude reception. On the plus side, the day we checked out the staff had changed and was very friendly.

Awful breakfast one of the worst I had serving old bread, some staff don't speak English at all and are not helpful, doesn't remotely look like a 4* hotel

The hotel is in excellent location and few minutes walking from the churches, restaurants and shopping.

Negatives- Rooms felt small and claustrophobic. Also decor was out dated. Positives -Staff was super nice. Not too far from the Lourdes sanctuary.

I originally booked this property because of its location and the shuttle service it offered through Expedia. I called the day before my arrival and spoke to someone at front desk to arrange for the shuttle service and I was told it would be there waiting for us. Once we arrived at the airport, the surprise was that the hotel does not offer the shuttle service, and we had to wait over an hour for a taxi that we called to pick us, in the middle of the night, after the airport had closed on us, and we had to pay €150. Not a pleasant experience at this hotel, I would not stay here again.

The WiFi was slow and was not working. The drainage in the shower was not working.

Nice friendly staff, the folks who ran the breakfast and the bar were wonderful, Bruno is the man who knows everything about Lourdes. Would've been nice if they left shampoo daily, needed to call that in regularly. Also, we should have been told that free parking was available a few blocks away, instead of paying the meter daily.

It was good very close to everything . The only thing I dont like the smell of the carpet . Odor of elderly people and the breakfast is not good . You can’t request egg omelet . Same breakfast every day .I will not recommend to have breakfast buffet for 4 days stay .

The main attraction of this area, the grotto at Lourdes is very close to the hotel location. After a bit of searching for a back route into the hotel because the main roads in were closed, we found the hotel and there was plenty of parking nearby.

Good location, friendly staff and walkable...close to restaurant

Location is excellent Facility does not have their own parking building

Very short walk to the Basilica; a lot of good restaurants in the area

The Hotel was very large and clean. We loved the balcony in our room. The staff was VERY friendly and helpful.

Very nice , clean and very helpful staff. Only 3 mins walk to the entrance of the Sanctuary.

We had a very good and comfortable stay in hotel astrid.The staff were friendly and speak english .So we had no language barrier.The sanctuary is very close to the hotel,just few minutes walk.Overall we had an excellent experience.

Hotel Astrid is Awesome Astrid. We had a lovely stay the hotel was very close to the Sanctuary. Less than 5 min walk. With restaurants and shops galore. The staff was awesome with arranging transport to and from airport Toulouse especially we were a family of five with lots of luggage. We stayed in recently renovated rooms.

Very well located. Room was basic and clean. Staff was helpful and friendly. WiFi had week signal on the 10th floor and was very slow. There is a parking garage nearby but was full when we got there as well as the metered parking outside the hotel.

It was amazing the stay was lovely and amazing. When the cleaner didn't clean our room, the reception went beyond to make us happy and apologised. She bought us up coffee and drinks. Such an amazing hotel to stay in. They were very friendly and apologetic. I highly recommend and will stay here again, I'll be coming next month hopefully with my mum and will defo stay here. I came with my father and we loved it. Thank you Astrid for an amazing stay. Regards Mareleine

Clean friendly very very close to sanctuary. Get this hotel. Family of 4 stayed in 10th floor. Everything new and view. Really good. Room size no complain at all. All staff friendly and accommodating. Book now you will be very happy.

Nice pleasant stay.... staff are very friendly and helpful....

The hotel was very well located and less than a 2 minute walk to the sanctuary. Room was clean and staff was very helpful.

We love it

everything is great from the the time we arrive to the time we left

Friendly staff, great location, 2nd floor restaurant menu great, but rooms are HOT. They control your thermostat from front desk and after numerous (maybe 5) calls and visits to front desk, it was adjusted, but never to what I asked. They kept it at Auto and on fan and one of the two rooms was never really fixed. Rooms are beautiful and spacious (10th floor) but just hot! Paying customers should get to select room temperature.

small room...our coffee and tea were not refill after the first day...despite my request... not enough room to move around..it takes too long for the hot water to comes on...good front desk service...

Walking distance to the entrance of the Grotto. Very friendly staff. We were upgraded to the deluxe room, but I wonder what is the difference. There is no tissue box and only one trash can just inside the bathroom. There is no electric hot pot to make tea. Go to the bar downstairs, at least the coffee and tea prices are reasonable. The breakfast buffet is so so. We only tried it for a day since we didn't like the selections.

Reception lady was very nice but the restaurant were very unaccomadating. The hotel was closing for the winter and there was nothing mentioned on booking

We stayed here for 2 nights Sep 12-14 arriving quite late from airport. Ditier check us in and he was very friendly and nice. There was a mixup with the room and when we entered t it was occupied though the person in that room wasn't there. It was rectified very quickly and we had a quite small but very newly furnished room with a balcony. The beds weren't joined together burry fixed it in the morning. Good bathroom with shower a small cupboard and television though no fridge, no outdoor furniture or even a single chair on balcony and the hardest bed on the over dozen places we've stayed in Europe. I could live without a fridge in hotel room but some kind of bench and mattress toppers would really elevate this hotel further as we both woke with aching back and sides. Other than this it is in an outstanding location just 250 metres from entrance to Lourdes sanctuary, a convenience store next door and numerous restaurants and cafes writhing 50-100m. Balcony overlooked anotthr hotel with hill and trees and to the left the Pyrennes Mountain I think (not sure if I spelt that correctly). We didn't have breakfast or any meals at hotel so can't comment on food. After walking past many hotels and also what I saw of pictures of other hotels in area I believe that the hotel still represents excellent value and is extremely clean and modern. With improving comfort of beds and balcony it would be magnificent.

Very attentive and warm staff. Short walk to the grotto and very near restaurants. However, the wifi was slow and at times non existent. I will stay again in this hotel for its convenient location.

My main concern is the bath tub is too high to climb in and out and toilet being in a separate room is great except there's no basin to wash hands.

The hotel is in an excellent location for exploring Lourdes and very close walking distance to the Lourdes Grotto. It is in a quiet area. The hotel was pleasant and clean but the first room we were offered was not very good and we asked to be moved. You need to get a room on the upper floors in the front of the building. The free parking that is offered at this hotel is not at the actual hotel but about a 15 minute walk. We decided to park on the street right in front of the hotel and pay the local fee. The nice young lady at the hotel gave us a little sign to place on our dashboard which indicated we were staying at the hotel. She told me to place a few Euros in the parking machine for the morning and again in the afternoon and we would not have any problems. It all worked out. Our stay in Lourdes was wonderful and being off season, very quiet and personal.

The hotel was very central and some of the staff were helpful. However the room was too small and did not smell the best. The breakfast at an additional cost €17 each was absolutely disgusting and wealth the extra charge.

Hotel Astrid is one of the few hotels that are open during the winter time. It is just a few short walking minutes away from the Sanctuary. It is one of the newer hotels in the town. The restraunt was good and the staff cordial and helpful. I have stayed here before and would do so again.