Batam City Hotel

Friendly staffs from security to front desk.

room 907.the toilet bowl between shower glass door is too close to each other.Imagine big size human wana seat on toilet bowl he/she definitely feel uncomfortable.There was no room service menu or QR Menu and staff claimed that there is.Staff failed to check prior guest arrival.2nd night i had room change to 505 and prior on making my booking i did request for double bed.Unfortunately no one bother to reply and Inwas only informed that there no availability of my request hence Inwas given twin bed.I am solo travel why would i need to have twin bed.Please ensure my room to have Double bed instead of twin bed.I be coming in 2-3 weeka time.

Breakfast so so but good location

Room aircon not up to expectation no cold and also sometimes breakdown been there few times facing same problem

It’s great that they have everything nearby

The swimming pool is so filthy and we had to also pay for it! Which was full of algae!! And when we question the staff she just said ya it’s dirty sorry sorry sorry the kids had very bad rashes!!! Because of the unclean water!

the rooms and the breakfast were good. The buffet meals were considered much cheaper than some other shops around Batam. The staff were helpful.

None. acceptable for the price.

Clean

Nil

We had a very pleasant stay at Batam City Hotel. The location was excellent and one of the highlights of our trip. It is conveniently located within walking distance of BCS Mall and Grand Batam Mall, making shopping and dining very accessible. It was also easy for us to visit our favourite spots, including Moni Cosmetic and the Lapisa Penuin outlet. The beds and pillows were comfortable, allowing us to rest well after a day of exploring and shopping. The breakfast was decent and offered a good variety of options, which was more than sufficient for us to start the day. What truly stood out was the hospitality of the staff. Everyone was friendly and welcoming throughout our stay. We were especially touched by the kindness of the receptionist, who graciously allowed us a slightly later checkout so that we could complete our Zuhur prayers. We did not even request it, yet he thoughtfully extended this gesture to us. Masya Allah, such kindness and consideration are rare and deeply appreciated. May Allah reward him abundantly for his thoughtfulness and generosity. Overall, we enjoyed our stay and found the hotel to be great value for its location, comfort, and service. We will definitely return on our next trip to Batam.

While the hotel facilities may not be the newest, everything was clean, comfortable and well-maintained, which more than made up for it. Nothing in particular. We thoroughly enjoyed our stay and would happily return. 😊

Nice n clean

Nil

Breakfast spread did not meet my ecpextation. Not much variety. Same no changes.

Na

Na

location is great. There are also shopping malls nearby

The service of the Staff, friendly and jovial

Didn't quite like the room as it's small and a little uncomfortable cos there's a beam near the bed it's really uncomfortable. The bathroom stinks

Near to food court

To add more breakfast dishes

Location is ok. Room has cigarette smell. Aircon not good for my room only. Staff is friendly & helpful

Rooms & hall ways need to renovate

我一路来都住这间酒店

The bath room. After shower the bathroom floor will trap water and the floor mats are not able to soak it up and the floor will not dry even after the next day.

The location of the Hotel is very good and convenient.

The towel looks like been using for a very long time. Air con not really cold.

Good location

Nil

Nil

Nil

Nil

Nil

吵

price good, breakfast acceptable

change the towels, is very old and dirty

Excellent Location.

The shower gel is too small and too little.

Near to not only two malls, but also stalls, restaurant and nice cafe Strategic location

Staff was very helpful to assist with our request to upgrade our room with the top up of payment.

1) The bed frames looked very old/ used. The bed wasn't very comfortable. 2) Though the room is upgraded to grand junior suite, but the toiletry like shampoo and shower cream can be improved. E.g. shampoo and shower cream can be in a nicer 100ml bottle since meant for grand junior suite.

Convinent, space, got channel 8. Hot water even on basin tap. Clean.

Able to hear slightly sound of their prayer around 4am start. Maybe is my room.

The room is very spacious

The shower and bathtub not working well

The frendly reception,the environment.nearby BC mall n grandbatam mall.walking distance.

The room smells bad i think coz of the carpet smell.

N.A

N.A

The price is reasonable for 2 nights stay. Bed is big for 1 adults and 1 child.

The room is kind of dirty, encounter 2 cockroaches in the room.

Poor facility for the price.

None

The bed sheets so dirty

The first night was 717, the second and third nights were 809. The wi.fi was completely unusable to connect

Tempat makan banyak

Ngak ada

Booked grand executive room n there's a balcony.. room is nice clean n comfortable

Cheap and good

Clean

Price & Location

The bath towel

Very convenient to many eatery, shops, massage mall. The staff is very friendly and helpful. Stayed at Room 102. (1) Toilet floor mat is very stained (2) The kettle lid was damaged (3) Room entrance floor tile is very slipping Is our concern on the overall hotel hygiene and cleanliness. Hotel lobby renovation on going, not sure when is ending.

地点很好，周围商铺很多

酒店很旧，房内不干净，毛巾带黄，有个枕头还酸味，很恶心

Penginapan yang selesa. Kakitangan cepat membuat tindakan apabila mengalami masalah

Susah untuk parking. Tapi rasanya untuk sementara kerana ada renovation. Staf hotel membantu utk parking. Staf terbaik berbudi bahasa tinggi

Bed was comfortable

The facilities were very bad. Toilet’s door was broken and almost fell off. Ceiling had molds. The corridor smelled bad; like using very old and dusty carpet. Carpet in room was wet ( not sure source of leaking). Not worth the expensive spent on this hotel

ok

I hope the power point ( Singapore type 3 pin ) could be install next to the bed side so that we could use the phone while charging.

The location is great.

The bed was old and broken. The toilet door was about to fall off, which was dangerous. The refrigerator was also broken and did not keep the room cold at all.

Efficient Check-in process.

Nil

No comment

Staff service was bad . No room was available even the booking is done 10 days earlier. Also did not get the room as I wanted .

Close proximity to shopping malls, markets & many food choices

Rooms are old, musky smell in the rooms & odd pillar sticking out in the room

The location was very good. Lots of eateries around and shopping malls were within walking distance. Also, convenience shops were open 24 hours.

So far so good.

Handy location, lovely staff. Good breakfast

Breakfast very good. Friendly staff

No smoking room on a smoking floor? Room outdated, need een upgrade, rain shower not working, couldn't fix normally shower shower bracket. Bad Room need really a upgrade. Stay in the lower building of the hotel.