Serela Cihampelas by KAGUM Hotels

Nothing

Its dirty, the mattress is thin that I can feel the bed wood, toilet is filthy, no response during the period before i booked it. Not worth the price and i had to check out straight away as i am not comfortable with everything.

غرفه سيئه جدا. وحشرات

كلوشي مااعجبني

Modern

Bathroom dirty, smelly, room smell like old stores room that never opened. My roommate “ditindih” while sleeping..

Nothing

Everything, it may be one of the worst stay I have in a hotel

الموقع جدا ممتاز وبجوارة جميع الخدمات وطاقم خدمات العملاء متعاونون فشكرا لهم

لاشيئ

terbaik

The toilet dirty n smelly

Location

The location is very strategic. Near cafes, shopping mall, street foods, convenient stores and etc.

Selection for breakfast is very limited.

Location - cheap price

Bathroom old and dirty , shower water flow so little and almost can not taking a bath . Dirty environment surrounding hotel , Hotel almost dark and no AC .

Lokasi strategis,bersih,worth it

Handuknya hrs peremajaan.warnanya SDH kusam

Hotel looks very dim at night around the lobby area. Perhaps need upgrading.. water pressure was not that good.. overall it was ok

Many shop lots, supermarket and restaurant close to hotel. Staff very helpfull.

No soap and shampoo in the toilet. No mini refrigerator. But overall the place is still very convenient and good to stay. Value for money if i want to get 3 stars hotel rate. Need to do or add value for something inside the hotel room.

Surrounding ok near ciwalk mall

Cleanliness not ok. No iron board, shampoo n shower gel not refill, room quite small,

The food not have many variations

Not so clean

Room is clean enough

Good location just across ChiWalk Mall and shopping street

Small room with dated bedding. Bathroom need improvement with loose toilet seat and noisy ventilation fan.

Room small with dated bedding. Bathroom need improvement. Buffet breakfast only basic. Only 1 lift available.

停電になり何の対応も無し。

overall neighboorhood and tourist destination

The carpet in my room smells very bad and the blower is noisy.

Needs to be renovate.

Looks like old building inside, because there lots of damp spost on the corner of the walls and the rug looks dirty. Also there was insects hanging around the room and the breakfast corner especially on the bread place.

good services .. location very strategic

Not far from chiwalk

Lift so slow, still found out someone smoking in no smoking area.

only the location

the hotel like old property, i found some little cockroaches behind the tv and the wall, also bigger in the door. the pillow was deflated.

The location is strategic at bandung city

The lobby is a bit dark and smelly

nothing

bed sheets are dirty and have stains on it. watermarks everywhere in bedroom. carpets with hairs?!! clearly not cleaned!!! moldy and smells horrible.

the location and the wifi was good

a bit dirty

Good location..and for security very helpfull

The room its very not clean like bedcover and pillow

The breakfast was ok and the location is also good near the lobby

The bed sheet is dirty a lot of stains. I don't know whether it's changed or not but my daughter sleep there and she felt itchy

The location is good, right in the middle of the Cihampelas shopping district, right across the Cihampelas Walk. Right next to the hotel is a convenience store. Parking space is limited, but there's free valet parking.

The hotel is unkempt. It shows its age. There were cockroaches in my room, and the hotel couldn't even provide bug spray. I had to get one myself from the nearby convenience store in the pouring rain.

Good location and fine breakfast

Rome so smill and and the I con weak

NOTHING

If you’re about to book this hotel, PLEASE read and consider based on my experience. I was driving throughout Java island and had a stop in Bandung, thinking I could get a moment to rest before continuing my journey. Mind that I took all pictures from the rooms as a proof of the points below. -They don’t have a basement, an absolute hassle when you travel with cars. The parking area fits less than 20 cars approximately. - During check in, they mentioned that there is IDR 100.000 deposit for the room keys. The card seems like it has been used for 1000 years already, full of scratch and was torn here and there. - Prior entering the room, you can hear all people’s conversation from inside the rooms in the alley. - The pictures they showed on the website or platform are COMPLETELY different with the reality. Safe to say it is a SCAM. - The room smells really, REALLY bad. It’s like a humid abandoned room. - All the room amenities are very old and used for a long time without any care, the tissue box is not proper for use even in your own house anymore. Tables are scratched and washroom is absolute disaster. Water stains are still on the metals and I don’t even mind skipping the shower because how bad it was, too scared to use the towels also. - The bed is SUPER terrible, blood stains and other mysterious stains on the mattress, sheets and duvets. I found hairs on the linen folds and felt very ITCHY here and there when I lay down. - They don’t even care to vacuum the carpet at all. It’s all dusty and was badly torn and stained. Had to ask for rooms change because I can’t even stand for 5 mins inside. They changed it with quite similar disaster rooms, only the ac is colder. My room had no key card access so they gave me ancient manual key. The guy mentioned that the smell in the room is because there’s no window so there’s no proper circulation (absolute ridiculous excuse, you’re not the only hotel without open windows).

The only things is location ,room toilet cleanlineas is the worst

Cleanlines room toilet bed all about the hotel are at worst condition, cockroach all around playing hide and seek in the room & bathroom, fungus and smelling toilet

Parkirnya sangat sempit.tidak ounya lahan parkir.

Avoid!!!

We travel frequently and this is the worst place to stay in

The room was clean and tidy. The location is good as it is opposite shopping mall and only about 15 mins from the airport. It is definitelu value for money.

Water very slow and very hot.. breakfast can improve follow a Malaysian dishes who majority stayed in this hotel. The rest so far good

The water from.the shower is to slow.

Convenient near to shopping centre & happening. The surrounding is vibrant.

Excellent staff& services, special thanks to the very helpful receptionist Mr. Lody& her assistant for facilitate my room and arrange transportations

My room was smelly and found out it came from my bathroom. Breakfast was not so bad.

Amazing exprience.. Hotel location was perfect.. near to Chempeles walk. Good to a designated smoking area provided.

We checked in at Serela Hotel very last minute and there was no Standard room left, the receptionist, Giant upgraded us to Deluxe room instead. He was really helpful and friendly.

Easy to find food and fun activities near hotel. 10 minutes to Bandung airport. Hotel is quite new.

lokasi dekat sekali dng ciwalk,cukup dng jalan kaki j,parkiran terbatas tapi terbantu dng valet&security yg siaga,kamar bagus,makanan cukup,petugas ramah2,terima kasih serela&hotel.com

It's really near to Ciamplas Walk, you only need to walking so don't worry about food. Nice hotel with good ambience. the staff really friendly and helpful

Saya sangat nyaman bermalam di Serela Hotel karna tempatnya sangat strategis dipusat perbelanjaan Cihampelas. Kamarnya juga bersih, dan pelayanannyapun baik. Hanya area Parkirnya sangat sempit dan extra breakfastnya muahaaalll dan kurang fariasi. Selebihnya saya sangat puas dan pasti akan kembali lagi jika next bermalam di Bandung. Thanks Serela...

Good location for shopping and foods. You find local and many fast foods in Ci-walk

Room clean, service good, food was so so. But location is central, walk to restaurant and shopping.

Location is at the heart of a busy street, a bad trafic and hard to get away from the area (which could be the case everywhere in Bali)

Rooms were extremely dull with dark colors and very little lighting Toilet water pressure is very low I checked more than 3 rooms Room sizes are quite small

Staff was attentive, we had informed before hand that it was my wife's birthday and they nicely decorated the room. We were happy with such levels of service and attentiveness.

ada hantu dan ada yang ganggu di kamar 206..sudah cukup

No hot water, bad breakfast, bad traffic ever!! It takes 2 hour grom dipti ukur to hotel. bad door sound, bad amenities, feel so regret

I felt so regret... no hot water, poor breakfast, bad door sound. And the traffic is just NO WAY! Not recommended

Everything wad Good...just the Wifi didn't function

Hotel startegis dekat dengan pusat kuliner juga factory outlet. Jika bosan dengan F.O dan Kuliner sekitar bisa menyambangi plaza atau mall yaitu ciwalk ( cihampelas walk ). Karena hotel masih baru kebersihan kamar juga ruang lainnya masih cukup baik. Keamanan dan kenyaman baik. Hanya lahan parkir yang tidak begitu luas namun ada petugas yang mengatur, jadi tidak perlu repot dengan parkiran.

You get what you pay for. An soon as we walked into the hotel room it we were hit by a wave of chlorine smell. There were flies everywhere, especially in the bathroom. No idea where they came from but we kept killing them but more and more would appear. Didn't bother complaining as we probably had a better room than what most of the bad reviews said.

初めて泊まりました。ほとんどトランジット的短さでの滞在でしたが、チウォーク(チハンプラスウォーク)が目の前という立地の良さが全てかと。ホテルはとても平均的です。

Very friendly staff all around from the doorman to parking to restaurant staff, housekeeping and front desk and pamela was especially helpful There was a damp smell of the carpet in room 515 but we were out most of the time so did not bother

everyone was really friendly, they gave a little teddy bear to my son as a welcome gift. Breakfast spread changes everyday. They even called if we were coming down for breakfast.

Fasilitas bagus..lokasi strategis depan Ciwalk..Menu makanannya enak..

The hotel is just in front of chihampelas walk. It's a mall with a lot of shops.

Very nice hotel. nice receptionist. no regret and will stay there if I repeat Bandung after this.

Great stay and comfortable! But they need to renew their towels as its a bit unclean. Next to shopping malls make it easier for last minute shopping but no parking spaces. Overall our stay was very confortable and the staff were very nice and helpful.

The Hotel is really good and clean, the room is comfy for my little family, the only problem is limited parking space for car, however the staff is very helpful to handle this matters and the breakfast is definitely need an upgrade for the menu and taste,overall i enjoy stay in this hotel.. very recommend and value for money.

Bedsheets and blanket were filled with stains. Even though we requested for a change, the new one was filled with dry blood stains. We decided not to pursue further as the staff told us that the sheets were clean and collected straight from the dryer. Ironically, the service of the staff was superb.

Generally good. Breakfast spread changes daily. Convenient location with shopping & food just a stone throw away. Hotel staffs were helpful. Booked 3 rooms for my family but 1 room had smoking smell covered up with treated spray which is heavy for breathing. Requested change of room & reception gladly obliged. Bathroom towels are seriously in need of change. They looked yellowish. This needs to be looked into or else it will tarnished the image of the hotel. Noticed that this hotel doesn't have 4th floor or unit no 4. Very thoughtful indeed.

Nice room to relax after one whole day of shopping. Breakfast is okay and can keep me full until lunch time.

location is good and very near the ciwalk, their staffs are polite

COnvenience as near shopping centre. a lot of stores just walk outside from hotel

Good location, just opposite cihampelas walk, and near dago street. Services is good, polite receptionist, willing to help with taxi calling. And the food is good.

The hotel is suit for travelers. Although parking lots is insufficient, but doesn't effect especially foreign travelers. And the services is very good, polite receptionist, they willing to help with anything including taxi calling.

I must say that my mom and I are very pleased with this hotel. The team is very attentive towards our needs and always gives a service with a smile. The rooms are a little small than we though and it would be better if we get the superior room compared to deluxe but nevertheless we sleep quite comfortably throughout our stay. Wifi is free but not as fast during night time. Shopping wise, one can't go wrong by choosing to stay in this hotel. I personally find this place is the most convenient hotel in Cihampelas where a big shopping mall (Ciwalk)is just less than 5 minutes walking distance. You can find convenient stores, factory outlet, money changers and many restaurant of your choice (international to local food) available. Spa is available in house. My only suggestion would be to add in more choices of food for breakfast. We will definitely come back to this hotel again.

INTERNET CRAZY SLOW, OTHER IS GOOD, NEED TO IMPROVE

The hotel room is clean and tidy, service at reception is good, properly located in the middle of shops,restaurants, walking distance to a shopping mall nearby just across the hotel and easy transportation access (taxi stand) near shopping mall.

Basic accommodation but comfortable. Some pictures in website not to be trusted - borrowed from their sister hotel eg there was actually no lounge and no pool! No fridge in rooms - inconvenient. Cannot chill drinks. Food quality at cafe adequate - preferred breakfast at another nearby hotel. Other than that, quite a pleasant stay.

My stay was very enjoyable and I have gotten all the help I need from the hotel staffs, particularly from Pamela who is a pretty lady and always ready to give me a sweet smile and provide the required assistance. However, there were 2 hiccups before and after I checked into this hotel. First, I was given email confirmation of airport transfer provided but it failed to come and I have to take a cab myself which cost IDR55000. No explanation was given but only apologies from Pamela when I demanded to see the staff who confirmed my airport transfer. Second, I booked this hotel with breakfast included but I was told otherwise. Upon investigation, it was a mistake made by the hotel helpdesk. If both hiccups came from the same person or hotel helpdesk, he/she/they will need to be more alert and improve on their quality of work and services!

been stayed for 5 days and the hotel so fantastic,anyone who will stayed there will come n come n come back to stay there.