XscapeTulum vs Similar Hotels

Generally good: rooms frequently described as spacious, comfortable and some with private jacuzzis or penthouse terraces; some negatives include a few hard beds, an uncomfortable sofa-bed and occasional humidity/odor in a specific room.

Rooms are described as comfortable, but some issues noted with facilities.

Mixed room experience: some rooms described as spacious with comfortable mattresses, good air-conditioning and natural light; however recurring negatives include saggy/uncomfortable beds, lack of bedside lamps/outlets, no fridge and stairs to rooms with luggage.

Rooms were noted to be beautiful, but issues with the pool and humidity were mentioned.

Mixed: several guests praised overall upkeep of garden and pool area, but multiple notes of a dirty jacuzzi/pool (seasonal), a room that smelled of humidity, and occasional housekeeping issues (pool/jacuzzi cleanliness).

Some complaints about unclean facilities, particularly in the pool area.

Generally praised: several guests mention cleanliness, daily room cleaning and a clean/tempered pool. A few reports of strong bleach smell on arrival and one toilet issue slightly lower this score.

Some guests mentioned issues like humidity and odors in the room.

Very positive: repeatedly described as central and close to shops, restaurants and transport conveniences (7-Eleven nearby); convenient for exploring Tulum though beach requires a short transport ride.

Location complaints due to safety concerns and distance to main attractions.

Repeatedly praised for being extremely close to the ADO bus terminal and centrally located; many guests cite proximity to transport and restaurants as a major positive.

The location is described as not being very close to downtown and public beaches.

Strongly positive: many reviews mention very friendly, attentive and helpful staff; front desk assisted with a room change and guests repeatedly highlight warm reception and good service.

Generally positive sentiment about staff being helpful and accommodating.

Staff consistently highlighted as friendly and helpful (reception assistance, early check-in, free coffee/tea and attentive service), supporting a high score.

Many reviews praised the friendliness and helpfulness of the staff.

Generally positive: restaurant and breakfast received compliments and some guests called the on-site restaurant ‘awesome’; limited negative feedback on F&B overall.

Complaints about breakfast quality and availability.

Only basic F&B available (complimentary coffee/tea/water at reception); nearby restaurants available. No on-site restaurant service mentioned and some noise from adjacent bar/restaurant affects evening experience.

Food quality received mixed reviews, with some guests disappointed by options and prices.

Positive overall: attractive tropical garden, pleasant pool, private jacuzzis for some rooms, parking and on-site restaurant; a few mentions of limited maintenance in low season and a sparsely equipped kitchenette in one apartment.

Facilities are modern, but lacking some expected features like parking.

Decent basic amenities: small pool, bike/scooter rental, complimentary water/tea/coffee and functional air conditioning. Deducted for missing in-room fridges, limited wardrobe/storage and occasional weak Wi‑Fi on upper floors.

The facilities are generally good, although some pools were too cold to use.

Favourable: explicit praise for excellent value/price and several guests saying the property was worth the stay given location, space and facilities.

Overall good value for the services offered relative to location.

Multiple guests note very good value for location and price; one comment flags Tulum pricing in general but overall perceived as good value for what is offered.

Several reviews indicate that the prices, particularly for food and drinks, are too high for the value offered.