Hotel La Neige

食事は夕食はフルコースで朝食はオムレツ、目玉焼き、エッグベネディクトから選べる。とてもボリュームがあった。 壁紙やベッドにかけてある布の絵柄が素晴らしい。

部屋は良かったが、ソファーのシート部分が薄く、お尻が痛かった。見た目は問題ないが座り心地は改善すべき。

ホスピタリティー／おもてなしが最高でした。 イレギュラーなリクエストにも快く対応下さり、お部屋も水回りもとても清潔で、気持ちよく過ごせました。 テラスでのお食事も最高に美味しかったです。　白馬に行く際には必ず再訪します！

El personal es muy amable, la parada para el autobús que transporta a las estaciones de ski está justo saliendo del hotel 3 min caminando, te hacen la vida muy cómoda y el desayuno es muy bueno y basto. Sin duda regresaría.

I have visited this property four times since 2012. The hotel is beautifully nestled in the forest and lit up with pin lights, the rooms are lovely and spacious and come with a deep plunge bath. It is convenient to walk to the slopes, on the main shuttle service and one can walk to surrounding restaurants, bars and ski rentals. But what stands this hotel apart is the impeccable service from the amazing staff. During ski season they lay out your warm ski/boarding boots at the door, and they help you get transportation to the lifts. At the end of the day they greet you at the door with a smile, take your wet gear and swap back your warm personal shoes. There is a lovely lobby for an apre glass of wine and a fireplace for roasting marshmallows. They help you find reservations to dinner and help you sort transportation to and from. I travel globally for work and leisure, from the smiles to the can-do, and truly helping guest I have found rare a team that could exceed in provincially my an amazing experience. So hotel I give top marks, and for the hotel staff, double that. 👍👏🙏

เราพักที่นี่สองคืนพนักงานต้อนรับดีมากการบริการอบอุ่นอาหารเช้าดีแต่ถ้าจะทานอาหารค่ำค่ำเราพักที่นี่สองคืนพนักงานต้อนรับดีมากการบริการอบอุ่นอาหารเช้าดีแต่ถ้าจะทานอาหารค่ำต้องจองก่อนล่วงหน้า3วัน แต่ติดนิดนึงว่าเราจองห้องอีกแบบแต่ได้อีกแบบ ด้วยเราขี้เกียจค้นหาตอนจอง เลยไม่ได้โต้แย้ง ห้องกว้างดี การบริการดีมาก ห้องสวย อาหารเช้าดีมาก ไม่มากไม่น้อยไป

This hotel is gorgeous. The room had a separate living room with opulent furnishings. The staff was eager to help .

The best service I have ever experienced around the world! The staff here are amazing. Beautiful rooms with amazing views. The breakfast is a 5 course meal or buffet- highly recommend. They have a free shuttle service which saves you so much $ on taxis. Couldn’t recommend more highly!

The hotel service is exceptional. Beautiful room and comfortable bed. Is a historical legendary building.

大変快適に過ごすことができました。

設備がやや古いですが清潔感はあり、スタッフの対応は非常に素晴らしかったです。

美味しい食事とスタッフの皆さんの心地良いサービスがあり、大満足な旅でした。ありがとうございました。

よかった事 ・レストランのスタッフの方々が素晴らしかったです ・八方尾根まで送迎サービス ・森を眺めてのテラス朝食 残念だった事 ・西館が古くカビ臭い ・氷は有料 古い西館での宿泊でした。 説明を見ても古いとは分からずベットタイプで残りがダブルかツインのみ、ツイン希望でしたので西館を選んだのですが、古くて驚きました。 ロビーはカビ臭く調度品も古かったです。 清掃はとても行き届いていてキレイでしたし、客室はカビ臭くなかったです。 ただバスタブの排水が悪くシャワーを浴びていてもすぐに足元が水で埋まってきて排水溝の水かと思うと気持ち悪かったです。 コンセントも外れかけていました。 とても素晴らしいと思ったのはレストランのスタッフの皆さんの対応でした。 気遣いではなく心配りがあり、とても良くしていただきました。 それまでガッカリしていたのですが朝食での皆さんの接客で全て挽回されました。 ハード面さえ改良されていれば、より満足できたかと思います。

I stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi. Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.

The service was perfect and bed was super comfort

Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.

The property and stay were excellent.

Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!

Love this hotel, it was our second time visit. We already look forward to visiting again next year for sure!

Love the location, service and people that work there.

The hotel was great and the staff were friendly and helpful. Lovely hotel.

The hotel staff was very friendly and helped us to book two dinners, three private ski lessons as well as pick up and drop off for ski runs for the nearby Happo-One ski area. They also helped to arrange for pick up from and to the Hakuba-Happo bus station.

We stayed at the cottage. My family was able to enjoy hotel amenities with privacy. The shuttle was a big plus. The staff was very accommodating. We will stay there again. Highly recommended.

We stayed for three nights and took the half board option which included breakfast and dinner at their restaurant. We were so impressed with the fabulous French- inspired multi course dinners; beautifully presented and super delicious! What an incredible value. Would highly recommend! The staff and service at this hotel are also top notch!

Stayed four nights to ski the various areas of Hakuba Valley. First, the staff were incredibly kind and helpful! For example, when I arrived and as I was parking my car, a staff member came out to greet me. And each morning I skied Happo One, a staff member drove me to the ski area and then picked me up when I called in the early afternoon. This allowed me to boot up in the hotel lobby, saving me much time. Staff also offered to help with ski rentals and lift passes. The daily breakfast (set menu) was also nice. And one evening I ate dinner in the hotel’s restaurant. I was hoping for Japanese food, but the set menu was comprised of delicious French food. I should have asked more questions about the dinner menu before I made my dinner booking, but again the dinner and service were very nice. The hotel itself is showing its age—worn carpets in the hallways, tired-looking furniture, scuffs on the walls. But the room was spacious and the bed and pillows comfortable. The hotel is secluded, and I couldn’t find any places to eat within walking distance, so guests will have to eat dinner in the hotel’s restaurant or drive somewhere. Overall, I had a nice, relaxing stay.

Extremely lovely staff and atmosphere

Hotel La Neige had a lovely, peaceful vibe with a consistent and an incredibly high standard in everything from the decor, to the food, to the service. Would highly recommend.

Awesome hotel with fantastic service. They really go out of their way to make you feel comfortable and at ease. Very helpful with arranging snowboarding gear rental, lift tickets and evening dinner reservations. I would recommend this hotel above all others. Breakfast was amazing as well.

The best hotel we have ever stayed in. Beautiful rooms, excellent service and the Restaurant provides a magnificent dining experience.

Very nice hotel and excellent service

The staff at La Neige is absolutely fantastic! Miki took great care of us. We came very early in the season for the first few days the slopes were open. Although, we would have liked more snow, our stay was made perfect by the team at La Neige. They made the process of renting equipment, getting to the slopes, and even going on some sight seeing absolutely painless. Every night when we came in, they had chairs set up for us in the lobby with our shoes, a fire burning in the fireplace, and fresh popcorn and snacks for our hungry children. The cabin we stayed in was perfect for our family of five and the dining options were also great. We ate at the casual restaurant most nights, but enjoyed French one evening and we were equally pleased at both restaurants. The Gyodon and Shabu Shabu were family favorites. The breakfast with a cooked option and buffet satisfied everyone as well. We would definitely go back for another stay.

Not enough space to write how happy we are with every single thing the staff did for us here. Talk about the golden standard. From the welcoming to the great mornings with breakfast, assisting us with making plans around the area to even keeping the beers stocked in the fridge. The bar has been set so high that I doubt we will ever find I place like this again. I believe I can speak for the both of us when I say this, Thank you from the bottom of our hearts for making this trip to Japan the best we have ever taken. We actually miss the staff as we really felt part of the family.

My husband and I stayed here for 3 nights in July. The service at the hotel was amazing- everyone was so accommodating! We included breakfast and dinner with the stay and definitely recommend this! While in the summertime the breakfast was not a buffet, the food was still delicious. Our dinner every night was in the French restaurant and 7 courses, the chef is AMAZING and the food was the best we had the whole trip! The staff remembered how we liked our meat cooked, if we liked coffee or tea, and the foods I couldn’t eat. Such amazing service! Can’t wait to plan another trip here😊

really nice property-very cozy-geat staff

The uniqueness of this place is the service level of the staffs and the ultra convenience for skiers. The ski valet was so wonderful. Ur ski boots will be nicely placed near the door for u and when u return , they do the same for ur shoes so u can conveniently change out. Moreover the warm welcome by Ms Okamoto everytime after we got back from our ski sessions was so heartwarming. We felt we were returning to a home instead of a hotel. And U dun hv to worry about lugging ur skis after renting from the shop and they do the returns for u when u leave. The courtesy transfer service they provide to some nearby popular spots is also a bliss. To add on , their half board is highly recommended . The nightly dinners were such a gourmet delight that me and my husband looked forward to every night. They spared no expense to change the ingredients to cater to my dietary requirements and not just replace with some make do dish just to do the job. The servers were so attentive that we truly enjoyed all our meals at the restaurant. We will return!

The staff was friendly, nice property, the hotel has pick up and drop off service from bus station, and also including shuttle bus to the snow field

The property, the setting, the setup, the food, the people.

Great Service . Very friendly staff. Great Location

Excellent in every respect. The staff were all amazing. Location is good- Hakuba is quite spread out but hotel is walkable distance to many places. Although not ski in/ski out, hotel will organise to take you to the local fields and there is a shuttle bus stop right outside hotel if you want to explore other ski fields.

Service was incredible - some of the best we have ever had at a hotel! Highly recommend to anyone that wants great accommodation and excellent service in Hakuba!

This was a standout hotel on our trip to Japan. The staff are incredible and so warm and welcoming. Ski valet service is such a luxury and the rental shop is very near by. Enjoyed the complimentary hotel car pickup from the Alpico bus. The food at breakfast and dinner is excellent. Huge portions and variety of selection at breakfast. We highly recommend trying the in-hotel restaurants for dinner. Lovely room and cozy pajamas and robes. In-room massage service was excellent. Beautiful hotel, well decorated for Christmas. Beautiful architecture. This is a must-stay hotel in Hakuba.

This hotel was the perfect getaway with very wonderful accommodating staff. Breakfast and dinner is definitely worth the price. I bet the view and area is even better during winter.

Beautiful hotel in a stunning location! Wonderful staff that are very attentive to your needs. Would definitely stay there again!

The hotel is located in a small ski resort town. We arrived in the afternoon and were immediately encouraged to relax in the lounge with other guests enjoying complimentary hot tea & snacks, including marshmallows that could be roasted over a small fire in the fireplace. Dinner was served in the smaller of the hotel’s two dining rooms. Apparently both rooms are usually open, the larger & more luxurious being a higher-end eatery. But we had our choice of several menus, including the menu for the closed dining room. The food was ok. In hindsight I’d recommend modest choices that equal the restaurant’s limited capabilities. We opted for pricey dishes that weren’t well executed & rued the resulting bill. Breakfast is a hybrid buffet, with a choice of several main courses ordered off a menu, accompanied by the buffet items. It was fine, on par with typical hotel fare. Breakfast was served in the larger dining room with linen napkins - a rarity for Japanese restaurants - with a lovely, expansive view of the surrounding grounds. Our room, itself, was moderately sized, with a king bed & a bathroom that featured a step up to it. The bathroom had a tub and a hand-held “shower” attachment. Hubby was able to use the wand as a shower in its mount, but I was worried I’d inadvertently spray the entire room, even with the provided shower curtain. Finally, the hotel staff is very friendly & gracious. Overall, we’d recommend the hotel, but suggest dining elsewhere for dinner.

The hotel is old but kept in a good condition. It is serviced by an attentive and friendly staff which makes the experience exceptional.

Staff Is fantastic always there to help with anything, went above and beyond our expectations

Spacious nicely decorated room with balcony. The lounge with fireplace feels very European. We went for half board - the French 4 course dinner was excellent. The dining room is like a winter garden surrounded by glass panels. Friendly service.

The staff were very helpful. Nice buildings and lounge, and beautiful dining room.

Amazing staff and service is what made the stay. Skis all ready and waiting in the morning without asking, they take care of your shoes, which are waiting for you at the door by a chair on your return. Ski Rental just down the road (which are excellent too), hotel drops you off and picks you and gear up, or carry on with your day like we did and hotel will come and collect your gear. Hotel drops you off and picks you up at nearby chairlift. Pickup and drop off at bus. Hotel handles returning Rental gear.

Absolute trip of the life time for us coming from California. The welcoming nature of the folks from La Neige was consistently evident, and the location in Wadono in Hakuba Valley was great. Ski in ski out and great accesibility to many other activities.

My wife and I had an amazing stay. Service was best I've seen at 5-star hotels. Proximity to mountains was amazing.

Fabulous place, great service, comfort, food, the lot. A hotel which genuinely cares about its guests and helps at every turn.

A fairytale setting with lights twinkling in the snow dusted trees. The cabins are perfect for a family with a short walk through the snow to the main building. Food was beautifully presented and delicious. A special mention for all the staff. Nothing was too much trouble and the service was the best we have ever experienced. Thankful for a wonderful stay