B5 Boutique Hotel Lugano

Clean and comfortable room Water service was helpful. Staff were showing high quality hospitality

The hotel was fine and very modern . There was no one at the front desk to answer questions I have a major complaint. During our stay, there was a breakfast buffet arranged in the lobby. There was no price on it. And there was no one at the desk for us to confirm whether breakfast was included or not. I assumed that this was for the guest and and I took the breakfast. My husband who was staying with me also got coffee for one or two days. Again, no one told us that breakfast was not included in our service and they did not tell us the actual price of the breakfast. Afterwards, I have been charged $199 for taking breakfast at the hotel for four days. This is unacceptable if I had known that the breakfast was expensive I would not have had anything. They were cheaper pay places to get coffee and a croissant outside the hotel.

Sehr zentral, sehr nette Eigentümer und Personal, stylische Zimmer, gute Betten, alles tipp topp !

Great hotel itself. Easily accessible to train station also bus transportation.

Excellent. Will definitely return.

Reasons to stay here: Close to train station & funicular that lowers you to old town & lake. Clean property & rooms Friendly, attentive staff Unique aesthetic & decor Adequate breakfast selection Quiet hotel

The shower was a bit confusing, but once I got it working, it was amazing!! Haha best shower I’ve had.

Very nice place and very easy to access!! Easy to access the train which was very nice

Praktische Lage, stilvolle Zimmer und super Service. Wir hatten ein Problem mit der Heizung im Zimmer, was sofort gelöst wurde. Das Hotel ist währschaft und kreativ saniert. Kommen wieder.

The place is conveniently located near the train station as well as the funicular to go to the lake promenade. They are between 5 to 10 minutes walk from the hotel respectively. Daniel was very prompt in responding with whatever we need figured out in the room besides being nice and helpful. Thank you, Daniel; you made our stay wonderful!

It is an amazing place

The hotel is conpletely renovated, very modern interieur. The short walk from the trainstation (5 min) was very conveniant for us arriving with the train with lugguage. The city centre was easy to reach taking the funicular from the train station. The hosts were very pleasant and helpful. The free water (also sparling) was absolutely great. Great customer service, we would always go there again when going to Lugano!

It was great.

Gut gelegen in der Nähe des Bahnhofs, für ein 2-Sterne Hotel sehr guter Service. Frühstück draussrn im Garten.

Aufgrund der Lage zum Bahnhof und dem Preisangebot habe ich dieses Hotel gebucht. Bei der Ankunft war alles sehr freundlich und der Empfang war sehr angenehm. Das Zimmer ist kleiner als erwartet und auch schon älter. Jedoch mehrheitlich sauber und das grosse Bett aufwertend. Das Bad ebenfalls älter, aber bis auf geringen Wasserdruck auch ohne weitere Beanstandungen. Was mich aber dann sehr störte, waren die Belagserneuerungen, welche bis um 03.30 Uhr dauerten und von meinem Zimmer aus in 50m Distanz stattfanden. Zuerst den alten Belag rausgefräst (ab 21.00 Uhr) und dann mit Maschinen ab Mitternacht eingebaut. Die Hotelleitung kann hier nichts dafür, aber einen Hinweis oder eine Preisreduktion wären sicher wünschenswert gewesen. Das Frühstück war corona konform bereits auf einem Tablett pro Zimmer bereit und reichte aus.

Bien situé. Belle chambre avec balcon.

Sehr netter Empfang, schönes, sauberes Zimmer. Gutes Frühstück.

Les personnes étaient très accueillantes et aidantes : arrivée avant le Check-in et nous avons eu directement accès à la chambre; et avant le départ, ils nous ont laissé une clef de la porte d’entrée pour aller rechercher nos bagages. Une terrasse superbe, à 2 pas de la gare : top !

Sehr hilfsbereites nettes freundliches Personal. Haben uns wertvolle Ausflugtipps gegeben, merci Leider war das Zimmer im UG/ EG nicht optimal, = nur ein Fenster mit Aussicht auf Kellerwand. Kein Kühlschrank im Zimmer. Dieses Zimmer Nr4 kann ich nicht weiterempfehlen

Gleich hinter dem Bahnhof Lugano befindet sich das kleine Hotel Stella. Wir hatten das Pech ein Zimmer im Erdgeschoss zugewiesen zu bekommen, Fenster auf die Strasse, unattraktive Einrichtung. Die Lüftungen der Plastikmodulbäder vermutlich aus den 80er Jahren waren so laut, dass die Benutzung des Badzimmers durch unserer Zimmernachbarn uns am Abend und noch bis morgens um 2 Uhr so laut vorkamen wie Staubsauger. Service ansonsten nett, Frühstück ok, Kaffee gut, schönes Gärtchen.

Ottimo Hotel vicino al centro e stazione. Cortese e perfetta l accoglienza. Stanza pulita , forse un po' piccola . Molte scale.

Tip top alles ok und Sauber

Séjour fantastic. Accueil très chaleureux et bien situé près de la gare et le centre.

Alles tip top, netter inhaber, spricht div. Sprachen. Verlief alles tadellos, sogar frühzeitiges einchecken am vormittag. DANKE

Sehr zentral gelegenes Hotel oben beim Bahnhof, sehr schönes und renoviertes Zimmer (Comfort), extrem netter und hilfsbereiter Hotelier, gutes Preis-Leistungs-Verhältnis

Ich hatte einen sehr angenehmen und schönen Aufenthalt im Hotel Stella. Das Personal ist sehr freundlich und hilfsbereit. Man erhält viele Tipps, was man alles so unternehmen kann in Lugano. Super, man erhält, während seines Aufenthalts noch die Tessiner Card, damit kommt man auch ohne Auto überall hin, da man das ganze öffentlich Verkehrsnetz gratis benutzen kann. Das Zimmer war sehr schön, ist mit allem eingerichtet, was man braucht sogar mit Kühlschrank (super ist) und Klimaanlage. Und sauber. Komme gerne mal wieder zurück in Stella und nach Lugano.

Es war sehr ruhig . Habe mich wohlgefühlt. Alles tiptop sauber. Mein Zimmer war sehr schön und gut eingerichtet

Good location near train station. The shower curtain is very smelly and the shower room tend to choke up after shower leaving the floor very wet.

Hotel a 5mn dalla stazione (prendere uscita bin 4) a 8mn dal centro prendendo il sottopassaggio o ad 1 fermata di funicolare.Check in veloce, molto accogliente,personale cordiale. Arrivati ci hanno consegnato cartina di Lugano,ticino card incluso nel prezzo,ci hanno fornito indicazioni su cosa visitare e come muoverci.Stanza calda e pulita,dotata di asciugacapelli,set di cortesia,cassaforte ,possibilità di lasciare il bagaglio nell' hotel fino alle 18 e possibilità di usufruire dell acqua dal dispenser situato nella hall.Hotel semplice non di lusso, ma essenziale ,ottimo per un soggiorno o per un week..

Sehr freundlicher Empfang. Schnelles und unkompliziertes Checkin. Zimmer sauber und modern eingerichtet. Gratis Kaffee den ganzen Tag. Super Lage des Hotels. Kurz gesagt Preis Leistung einfach Top für Schweizer und Lugano Verhältnisse. Wir kommen gerne wieder

Freundliche Bedienung Alles hat geklappt Preiswert

Es war sehr gut, nur, dass es kein Frühstück gab, war schade

Very clean, bright hotel and room. The breakfast was delightful.

The hotel is lovely. We had 2 rooms booked and paid the same for both. 1 had a deck, a safe, a fridge and a closet. The other had none of those things. We felt a little overcharged for one room. Daniel at the front desk was very helpful with maps and gave is a discount card for some train and bus rides. All very enjoyable.

Great location. Next to train station and Lugano market. Hotel gave us a travel pass which included most of the public transport.

I highly recommend. Very comfortable great location. Staff very helpful. Would definitely come again

The owner and staff were gracious and capable. We arrived under stressful circumstances, having to find a different place late in the day. Daniel, at the front desk, waited after his shift to check us in. The room was spotless and comfortable. Hermelina makes a wonderful cafe latte. The only negative is that the breakfast is sparse—cereal, bread, croissants, yogurt, but no eggs.

Excelente.muy amables

Wenn Sie mir beim Buchen sagen der Preis sei Total Fr. 89.10 für das Zimmer und ich muss dann Fr. 93.65 bezahlen da stimmt doch irgend etwas in Ihrem System nicht oder?

Good, quiet and clean. It’s a utilitarian sort of hotel perfect for a short stay on a budget. It is a little confusing to find but once you know where you’re going it’s easy to locate and close to downtown on foot.

Good location, a quick walk from the train station. Staff was very accommodating.

Beautiful setting and very welcoming staff. Would highly recommend, especially for those travelling by train as station is 5 minute walk away.

Loved the location of this hotel! So easy to jump off the train and make a short walk there, with very clear signs guiding the way. (If you cannot carry your luggage up stairs, don’t use it as there are a lot and no elevator.) Other than that, the manager was wonderful, the room great, And the convenience of getting to the train and the Funicular to the lovely downtown makes it a great stay!

Initially I was not too excited about the location. After staying I have changed my view. There is the public transit pass the hotel provides. It is very short distance and easy to walk to the train station. The old town is very walkable and interesting. The lake front is a nice walk. The breakfast was fine and the outside area very nice.

The reception by the manager was very friendly and the service was excellent

Grest location. Wonderful staff. Very clean. Would stsy there again. Recommended

Location is good but hotel is not for the elderly who can’t climb stairs. Reception is 1.5 flight of stairs up an already inclined road. Friendly owner manning the reception is helpful in going about to sight see Lugano

We had a very pleasant stay here while en route from France to Italy. The hotel was extremely convenient to the train station, and, even though we arrived after the front desk had closed, we easily arranged to have the keys left for us in a lock box. Our room was clean and comfortable, and we found Lugano utterly charming and scenic. The room is small by American standards, but spacious relative to what you would expect to find in larger European cities. I'd gladly recommend it to rail travels who are able to handle stairs.

Location near train station comfy bed easy check in

The owners/managers here are extremely attentive & helpful. Our room was basic but very clean & comfortable. We had a huge balcony as well to relax on. The breakfast was delicious! We only stayed one night as we were catching the Bernina Express Glacier Express the next day. It was a quick walk to the train station from here.

Close to train station yet quiet. Was very clean.

Lovely convenient location. Outdoor pool nice if a bit leafy! Air condition machine very good. Very friendly staff

The exterior was disappointing. But interior and balcony made up.

Absolutely wonderful stay. Quiet, 5 min walk from train, 10 min walk to town. Extremely helpful staff and was able to help me arrange my excursions. Great breakfast too.

Very helpful, nice person at desk. Good location, good bed, pillow and comforters. Very good place.

Super nice staff, simple but nice and comfortable hotel, in a quiet area with 5min walk to the old Lugano. Downside for people with disabilities: stairs to reach reception and again stairs for the rooms. No parking but next to the train station (not noisy).

The only thing I could say negative was there was no safe in our room.

Whilst there is a bus stop right at the front of the hotel. It is isolated if you do not have a car. The shop referred to is a hike up hill and not open all the time. The linen was worn out the towels so thin and small you could not dry yourself. The blanket had holes in it. The breakfast was ok but evening meals warmed up in microwave not freshly cooked.

The owner was incredibly helpful in terms of giving us great touristic advice and giving us a discount card for excursions in the area and for free train rides within the region. The hotel is very near the train station and the historical area of Lugano. Rooms a bit small but AC works vey well. Breakfast is very expensive.

My stay here was excellent. The lady at reception was incredibly nice and helpful. We forgot some things on the hotel and she was kind enough to ship them back to us. The room was clean and comfortable. I really have no complaints here. Also with quick access to the city. I will definitely come back!

It's near the Lugano train, convenient for getting around.

Host was friendly and provided good information on what to see and do. Room was clean. Small bathroom but also nice balcony. We appreciated the original Spoerri print in our room. Very charming hotel!

It is not a hotel, rather a small and old apartment. The rooms are so small that, a family of three can hardly move within. The bathroom is so small that you are reminded of toilet is an aeroplane. We paid over $250 for one night, which is absolutely not worth it. In the US, I would pay $60-$80 for such a room. However, the staff was courteous, and the hotel is extremely close to the train station.

Weather was very warm while we were there but room was comfortable. Small swimming pool behind Inn provided a method of cooling off

The hotel is reachable within a 5-minute walk from the train station. However, there is not much around it: there's really just a pub and small convenient store nearby, and most stores close really early (~7pm). The room was very small, but very clean. The bathroom is very similar to the kind you'd see on a cruise - but even smaller. We expected them to clean our room after the first night (we stayed for two nights), but they didn't. The stay was quite expensive, but compared to other hotels in Lugano, it's not too bad. Overall it was a pleasant stay.

We stayed for three nights. The hotel has an excellent location and you can walk to the lake area where there are many restaurants and plenty of shopping. If visiting Lugano again I would stay here

Owner kindly allowed us to check in very early. Comfortable bed and room. Very clean!

Very nice little hotel. Convenient location walking distance from the train station. Hotel owners are very helpful in guiding on places to sight see and breakfast is very good. Good place to go relax. A bit of a walk to the City Centre the only negative and not too many restaurants in and around the area.

Loved the style of this hotel. Great owners. We were offered lots of helpful information at checking. The breakfast dining area was charming, with great artistic flair. We did not have the Buffett but Daniel offered us cappuccinos, which were excellent. The location was great . . . Close to the train station and the old town of Lugano. Even though we were close to the train station, the room was quiet. Our room also had a nice sized balcony/lanai. I purchased some Venetian coffee from Venice to take home with me. My only issue was the size of the rooms. Bathroom was particularly tiny. WI-FI was a bit spotty.

Informative helpful n friendly staff Coffee serve fresh from the machine for every cup u order

Fill strange for the decoration of the room. Breakfast is good.

We really enjoyed our stay at Albergo Stella. It's very close to the train station and central shopping area. The room was clean and staff were very friendly and accommodating. Price was relatively inexpensive. Would stay there again!

The room was so clean and comfortable. Great location, nice people.

Very good location, comfortable and clean room.

Wonderful place to stay. The staff is above and beyond helpful. I had questions with returning my rental car in the town and could not call since the car place was closed for the day. They called the car company, gave me directions, and had it all done before I got up the next morning. Nice clean rooms, a/c kept up on a 92 degree day, also had a mini fridge in the room. Short walk to the lake and good central location for car rental and train usage. I would go back again tomorrow if I could.

Hotel owner was very helpful and friendly. So close to the train and bus stations that we did not need a taxi. Room was small but had a large television with many English stations, extremely clean, and a wonderful sitting terrace attached. Walk to town is steep when returning, a few blocks, but can catch a bus if necessary. I would definitely recommend this room.

very helpful and polite staff.rooms are a bit small but very clean. its just a short walk from the railway station

Friendly staff

Very nice and comfortable. Staff bent over backwards to accommodate. highly recommend.

This charming little hotel was perfect for our stay in Lugano, it is not fancy but it is clean and well cared for, almost like a bed and breakfast. Our goal was to be close to the train station (we could easily walk with all our luggage) and also on the uphill side (anything on the downhill side of the train station requires quite a hike to get back up), as we needed to easily get to Franklin University in Sorengo. The owners of Albergo Stella were so welcoming and helpful with everything. The breakfast was lovely. We were very pleased overall and highly recommend Albergo Stella.

convenient if arriving by train but close to centre of town. Quiet street welcoming staff