The Clarendon Royal Hotel

It was in a good location for the event we were attending, the room was clean, it had tea and coffee facilities

The mattress was very soft, which wasn’t good for my back. The room was very warm even with the radiator turned off, the decor was very dated, the room definitely could do with an update as could the hotel in general

Room nice view ,very clean and had everything in it to cover short stay 100% recommend. Woman on reception went extra mile in helping out on several things.

Not much more I can say covered all good aspects above.

Didn’t have an opportunity to avail Of breakfast due to other plans

We had no issues. Everyone was very pleasant

Good location to train station

Staff very helpful

I couldn't make the TV work BUT that could of been user error and I wasn't that bothered so didn't let anyone know. Did not impact my stay.

It was clean & comfortable

No ales in the bar!

Exact location needed.

No food, but there are plenty of places in town

Night out

Nothing to dislike

Great Location, Great Value, Great Bar, Great Staff Comfy Bed, Clean Room, Great Hot Shower, Safe, Fridge Iron and Ironing Board As Well, Excellent I Saw Reviews Re Room Being Too Hot, Which It Was When I Arrived, So I Used The Old Method and Opened The Room Window and Quickly No Issues

Advertised Bar Food, On Arrival Lovely Staff Informed Me Now No Bar Food Available On Evenings Which is A Big Shame As It Would Have Topped Off My Stay To Have Remained in The Clarendon For My Evening Meal. Pleanty Of Places to Eat At Within 200 - 40 yards

Very friendly staff and comfy room. Slept really well. Breakfast extra but good quality and choice.

Room looked onto the road but only had a heavy curtain. A blind or voile would be good for privacy.

Great location on the riverfront. Free parking, room ok for the price.. Always stay when I’m working in the area

Welcoming and characterful hotel and location.

Nothing.

Warm and clean. Watch out for car park opposite. I inputed details on screen in reception, didn’t over stay the 24 hour time period and still got a £100 parking ticket. Asked hotel to help remove the fine and they said I had to appeal and explain the system wasn’t working. I think the hotel should take on the responsibility of sorting the guests car parking tickets out when it’s their system that has failed.

staff very friendly and helpful, little bar on site very nice.

nothing

The reception very friendly and helpful. Breakfast very tasty and worth the money .

N/A

Location was fantastic. Free Parking provided. Good value for money. Bar/restaurant staff were fantastic

Receptionist not fully knowledgable when asking questions regarding breakfast. Not the best front of house experience. No vanity mirror in our room, 1 pillow was extremely lumpy but luckily had 2 per person so didn’t affect my sleep. On Saturday due to an afternoon tea booking cocktails weren’t available when we would have happily bought several per person as they were great value.

The staff was very friendly always on hand to help and made sure we had everything we needed. Town is only a 5 minutes walk and you had everything there from shops to restaurant and pubs.

The blinds let in a bit of light in the morning so possibly could do with a curtain up apart from that everything was perfect 👌

Food was amazing staff extremely helpful and friendly

The staff were welcoming and we had a good rapport with them. Location was good, close to families/friends, amenities, and train station. The room/bathroom were clean, facilities are good, tea, coffee and milk provided, as well as fridge, iron and ironing board, spacious wardrobe, bed side table and lamps.

Didn't have a good view of the Riverside.

Did not have

Every thing was fine. No problems

The breakfast was fine

My initial room was very overheating

Location was handy. Very well made cooked breakfast, even if a touch expensive.

The room was small and no view. I had to go and find staff for the breakfast, but the breakfast was very good. No cereal on offer through.

I like these comfortable older buildings.. it was a friendly place, very quiet during my visit.

TV had issues poor aerial signals - so intermittent operation on some channels. Plumbing issues.. toilet fill up valve not stopping so constant noise of water in the cistern. Noisey bathroom fan.. needs attention.

Very quiet place with a friendly staff.

Great location and friendly staff

Bathroom could do with upgrading

Good location, very friendly staff.

Size of rooms

Location was fine for what we needed

Our room smelled really badly of drains - was incredibly small- shower didn’t work- carpet was filthy- not sure if I would ever book with you again if you think it’s ok to book us into a place like that- I actually feel you should refund us for booking us into such a awful place

Great location

Bit smaller than we expected

Good location

Dated, lift out of order

Car park is free

Vey hot rooms

Did not have time for breakfast so cannot comment. Handy private car park opposite hotel. Loved old photo of passing liner in room.

Everything

Location and staff

Room a little small

Friendly staff, room just what was required for my trip

Room temperature very warm. Tv reception very poor, have stayed in two different rooms within a month and the tv reception was very poor both times very lucky to be able to watch a whole programme even the news

Really pleasant place to stay! Bed was super comfy! The front desk staff was amazing, so kind and lovely. I would recommend staying here for sure.

Not applicable

Booked a standard double but the room was rather small. Not even a chair to sit on or put things on

The staff couldn't do enough for me. Very friendly and welcoming. Food was not bad. The hotel was very clean and my room was comfortable the bed excellent!!

I didn't like the food that much as I am a fussy eater. My room was too hot.

Freindly staff. Great breakfast

Toilet cistern in Room 101 really interesting. Unusual, stop/start fill mechanism.

The room was clean and the staff were friendly

The room was more than a little warm but we opened the window to cool down

Great location for what we needed and friendly staff on reception.

Location near town centre.

Had a pleasant bath when I really wanted a quick shower. Tap did not have a switch to operate the shower.

Convenient for location, easy to park the car. Comfy bed, clean and everything we needed.

It was a bit too warm for me & I couldn’t open the window. I would have also liked a window that I could look out of to see what the weather was doing. Room 201 the window is not see through. I am also only 5’2 & I think the person that put up the bathroom mirror must have been 6ft as it was far too high for me, however it didn’t ruin my stay.😊

Staff was very friendly, helpful and looked after us very well

Nothing everything was perfect

Facilities & location

Very hot in room Couldn't hang Do not Disturb sign on door

It’s in a lovely location, it was quiet and peaceful walking distance to the town. The staff were brilliant and front desk were very welcoming.

Comfortable bed good shower.

The rooms are a little outdated with paper thin walls.The noise from the flushing of the toilet is loud and endless much like the noise from the street below. Insure you let reception know you are parked in the hotel car park (they won't ask you) or you will get the joy of a £60 parking ticket.

Central to the bus and train station.

Room was not cleaned bathroom and bath was dirty, window didn’t open and door didn’t lock. Rooms extremely hard to find. Lift not working had to search around for a working one as there was no signage

Great location and great receptionist.

The bed was very old and very uncomfortable. Same for the pillows. Room was tiny. Poor wi-fi.

The shower was absolutely wonderful Powerful, even temperature One of the best showers we've had in a hotel The staff at reception were lovely and friendly and helpful

Location was ideal for our needs

Breakfast wasn't good. The scrambled eggs were inedible

Once I eventually got checked in the hotel was fine.

I arrived shortly before 8pm but there was nobody manning the front desk. I sat in reception for two hours waiting. Eventually the bar staff was able to get me a room. Apparently the receptionist did not show up for work that day and the temporary fill in left at 6pm with no provision for my pending arrival and no attempt to communicate with me.

Good location

None

Great room, great location and staff were friendly and helpful

Dressing table in the room was suffering from wear and tear and no hairdryer in the room.

The room was clean. There was a fridge and a fan.

The main room light did not work, the tv also did not work. there was no one at the desk to check me in and I had to wait for some time. I was in a rush to change for an event and waiting 20 mins was not what I expected.

Excellent location for trips leaving from the Town Pier

Room was very basic more like student hostel than a “hotel”. Luckily small window opened and large free standing fan or would have been too hot in October. Small double bed. Shower over bath didn’t work (but bath clean and good water pressure). This did not feel like an “hotel” with no one on reception and just a door code in evenings and mornings. Very limited availability of food I.e. bar closed and no room service that would be on offer in a proper hotel. Mixed selection of wire and plastic coat hangers in wardrobe and sadly guests steal hairdryers so have to be borrowed from reception.

A great place. Traditional bed and breakfast. Great comfortable bed. Very clean. Powerful showers and clean bedrooms. Puns nearly that serve great hot food and good value for money and booze.

They need to make clear the door entry at night. The code was provided on a complimentary slip, to which no reference was made. Hence I did not pay any attention. Was lucky that other guess managed to let me back in. Simple to rectify, they just need to emphasise it to the clients and ensure the clients take a picture of the compliment slip só they remember.

clean, lovely room, nice staff

toilet was a bit noisy!

Pleasant location on the river and easy walking distance to the centre of town.

Even though it was late September the hotel was uncomfortably warm. Fortunately there was a fan in my room.

Good location, staff friendly.

Rooms incredibly hot, too hot to function. Required multiple fans to sleep

The room was very hot even though I had two fans on, no wardrobe space as there was an old fridge in it. There was a car park outside my window which was flood lit all night so it lit up my room, I couldn’t get any sleep. In the bathroom there were two used bars of soap. When I called reception to see if I could change my room, the lady replied I’m a carer I’m not able to help you, I asked if there were any hotel staff on duty and she replied no. Breakfast was advertised starting at 08:00 on a Sunday, at 09:00 there was no staff and the bar area where the breakfast is served was still locked. This is the worst hotel I have ever been to and there was no one on reception when I left to discuss my awful experience.

Waterside location

Very dated. Tiny, very hot room. Massive fridge in wardrobe so couldn’t hang anything up. Bathroom paint peeling and mastic coming away. All just a bit dilapidated.

Location, close to town. Clean. Friendly reception it.

The heat. We have had a few stays here and doesn’t matter if summer or winter the heating is on. The window only opens slightly and not much air. Not only is this unbearable but must be costing the hotel a fortune. They don’t seem to have taken any notice of the previous comments to turn down the temperature 🥵 The room was small, no hair dryer and need to ask at reception. Ok for a 1 night stay

Location was good. I always use the Clarendon when I come to Gravesend, very handy.

Rooms are a bit small.

Good location near the river and town centre. Free parking on site. Pleasant staff.

Small dark room with no outlook. No evening meal option on site.

Very impressed with the facilities. Clean, comfortable with fridge microwave iron. The rooms were much better than the interior design of the hotel would suggest. Maybe a little understaffed.Would definitely stay there again.

Understaffed. The reception area was disappointing but the actual bedrooms were well decorated & very clean. Never ate there but so close to town where there were lots of choices for meals

If you need to stay in a hotel in Gravesend I am sure this is the best place on offer, and location of hotel is good and it is good value for money

my bed was very soft and felt a bit old and worn out (much like myself) and the TV didn't work very well as kept losing signal,

The cleaning was done only once during the all staying that was of 6 days

Super clean lovely old building and the most friendly helpful staff they are a credit to the hotel

As I’m sure you have heard before the heat was very difficult the fans in the room helped , the hotel bar was closed by 7 on Friday & Saturday, it would have been nice to have had it til at least 10. And the introduction of twin beds 🙏🏻