Hikkaduwa Beach Hotel - Free Upgrades from Non-Sea View Rooms to Deluxe Ocean View Rooms!

Positiv: das Hotel besitzt einen noch recht gut aussehenden Pool, Bad war auch in Ordnung.

Zimmer: keine Möglichkeiten zum aufhängen von nassen Sachen, Scheibe zur Terrasse gesprungen, Bettlaken gerade so groß das es das Bett verdeckt und Decke ist bloß ein Stofffetzen und dreckig. Service: wenn das erste nach “Hallo“ am Empfang ist ob man für 1500LKR p.P. pro Stunde früher einchecken möchte. Danach dann kommt ob wir das Zimmer Upgraden möchten natürlich gegen Aufpreis (by the way das Hotel war leer) fand ich ein wenig unverschämt.. (Zudem scheint mir als wäre das auch noch der Chef gewesen). Die restlichen Servicekräfte haben gepasst. Essen: Frühstück war so semigut, Früchte sahen nicht so frisch aus, das Omelette war komplett überpfeffert und die Pancakes sind garnicht erst gekommen, hier musste man nachfragen obwohl das auf der Karte stand! Sonstiges: Anblick des Hotels nicht wirklich schön, zudem man auch keine Polster für die Liegen bekommt, als wäre es garnicht gewünscht das man am Pool liegt. Dazu kommt das der Auzug scheinbar nur nach oben und nicht wieder runter fährt. Zudem ist alles sehr lieblos eingerichtet (siehe Bild vom Flur) man kommt sich vor wie in einem Gefängnis und nicht wie in einem Hotel.

The beach was nice.. Front desk area was nice .

There was no basic things like towels, soap ( very old ) and mini fridge. Outside was muddy . No repairs . Buffet was too expensive. Sugar was out dated . Not enough light waa there. No value for the money we paid . Staff doesn't know how to provide items like towels . They coildnt provide at once . Staff working in housekeeping needs thorough training . Pool area needs to be painted. Very disappointing

La zona de playa y piscina. Los trabajadores encantadores.

Las instalaciones no tienen nada que ver con las fotos del anuncio. Esta muy viejo, mal cuidado, le falta el pladur del techo en muchas zonas (no hay techo), las hamacas de la piscina estan sucis y viejas… nada que ver con las fotos. Para desayunar te traen una carta con cinco cosas, pero tres de ellas estan tachadas. Solo puedes elegir entre dos: yo pedi la segunda y tuvieron que ir a preguntar si habia…

Great location and great staff, very helpful and welcoming

Highly recommended to have a water tap next to entrance to the beach so that the guest can wash their feet’s before getting into the hotel.

Our room was upgraded to a sea view room without any extra charges. Check is easy and simple, staff members are friendly and helpful.

The place is very beautiful, neat and tidy. Enjoyed my stay here for a few days. It has every amenity that is listed here. The receptionist Mr raghu was very helpful and very friendly. Highly recommend. Will stay here again in future Hopefully.

Simple lovely hotel right on the beach, pool area is fabulous and great location.

Nothing

Evening is excellent

Nothing

Location is good 😊

Very ppor holtel ,Lift is broken ,bed very small,all the things poor condition .not value for the money ,better to ask refund,

Nothing

Only the Location is good, nothing plus other that that to say.

Location is good. But the rooms and hotel is too old. Not value for money at all. Elevator is not working and had to use the stairs to go to the room in 3rd floor

The, Location of the hotel and the paneromic view of the Indian ocean throuh windows and the balcony were main attractive fact for us.

We have seen one security man was staring into our room from the swimming pool site, we can understand that security is responsible for safety, but his behaviour is obvious. Staring into rooms violating privacy of guests. We didt go to complain at the moment as we didnt want to ruin our mood and the moment, but we didnt like the thing at all. If you will communicate about this further with the hotel, he was a skiny dark skined, midaged man with very short hair.

I had the beach view facing room which was upgraded by the staffs because I was a solo traveller

It didn’t have a gym

Ideal place to experience the beach feeling Samples

Onenofnmy college room got wei during the rain

Food was good and the location was also good. Comfortable rooms friendly staff.

The view from the room

The food was not worth the money. We stayed on a BB basis for two days and ordered dinner from the restaurant menu one night. The buffet had a limited variety of food stations, and nothing was tasty except for the omelet

I have bad experience, I book two double room with BB,92$,1 is 46$ two person include breakfast,they cheated,they charge for breakfast for 2 persons,they said package includes only 1 person breakfast,they informed it after getting breakfast,😑and Rs 7000.00 for 2 person,not really Worth if money, If you book this hotel,please check what includes your package after ,otherwise they cheat you,I'm not recommend this hotel ,

Food is not good for that price,better to get your food from outside restaurant,

Nice place and friendly people

Room are clean views alos so beautiful

Sehr freundliches Personal, gute Lage

Kleine Ameisen überall. Shampoo kommt nichts raus, da es so verklebt ist. Kein Aschenbecher am Balkon. Frühstück ist sehr begrenzt. Preis-Leistungen passt nicht.

-die Aussicht aufs Meer -freundliches und hilfsbereites Personal -die Möbel sind neu, schönes Bad

Bad experience. We booked 3 nights but could not stay and moved out after the first night the next morning. The hotel looks like it missed a major renovation 10 years ago. The outside areas were in very poor condition and generally neglected. There is a long list of issues, but to mention a few: very low cleanliness standards, bad smell in the rooms, dirty bedding, outdated facilities, and poor overall maintenance. The room did not feel comfortable or welcoming, and the condition of the property was far below expectations based on the description and photos. In our opinion, the hotel urgently needs refurbishment and much better attention to cleanliness and guest comfort.

Great location with easy beach access. Have to walk a bit to get into town, but rooms had a great view and was quite comfortable.

Местоположение и низкая стоимость, доброжелательсть персонала. Отель на первой линии, можно не платить за шезлонги на пляже, и ходить купаться из отеля. Отель предоставляет полотенца только для бассейна, на пляж их брать нельзя. У нас был лучший номер с видом на море. Плюс номера большая ванная.

Отель находиться в затяжной ремонте, несколько номеров обновили и туда заселяют, людей не много. На завтрак очень маленький выбор. В бассейне пахнет мусоркой, которая расположена рядом. Ресторана/бара в отеле нет. Ужасная система сейфа в комнате рецепшена с 2-мя ключами и столетними ящиками... В номере муравьи, от которых невозможно избавиться. Уборка так себе, шампунь/гель для душа в дозаторе рядом с душем, пользоваться не удобно. Очень слабый напор воды.

The breakfast was really nice

We had to have our sheets cleaned because they were dirty

Localisé en front de mer, bonne localisation. Dommage il manque cruellement d'entretien l'hotel est très vieillissant.

L'hotel ne correspond pas du tout aux photos de booking.. L'hotel manque cruellement d'entretien, il est très vieillissant. La chambre sentait l'humidité et le lit etait tout petit (140cm) Pour le petit déjeuner, tout etait froid, le dhall, les curry, les saucisses... Vraiment dommage car l'hotel est bien situé Ça ne vaut clairement pas le prix meme avec la réduction.

The room is neat and clean.but there are no doormats inside the room specially bathroom area.

We have stayed here before 1 year ago, it's a gone a little downhill, no maintenance since then that we could see, rooms spec was same as previous which was good but was a much higher price this year for a little more of a tired product. Staff inexperienced, young and not as helpful as other Sri lankan hotels which are more attentive, they lacked the Sri lankan charm all the foreigners love. Needs better staff an a little bit of money spending and it will be great 👍

Staff inexperienced, lacked the Sri lankan charm and attentiveness all the other properties we stayed in. Not helpful, no good mornings just brush past u when your in the hotel. No information given on check in, no upsells etc. Not great

L'emplacement....

Le personnel voulais me faire payer les 2h d'avance malgré que je les avais averti par mail (sans repocde leur part) de 3000 roupilles, l'hôtel commence à être vétuste et durant mon séjour il y avait des travaux, sinon j'ai vu pire

The man who showed me to my room and also the owner of the place was very friendly and very kind and great customer service

The room did not match photos, was very small, bathroom was very dirty and smelt bad. Hot water didn’t work and the PowerPoints didn’t work near the bed

We have stayed at this propertyultiple times, and we love the staff, location and overall experience. Our very special thanks to all the staff who are very good at what they do.

Jeg nevner under at vi valgte å flytte til et annet hotell selv om vi hadde betalt på forhånd. Bildene som ligger på nett er veldig fine, men virkeligheten stemmer ikke. Vi var inne og kikket på rommene vi hadde fått og de så bra ut- virket som de var nylig pusset opp og kunne gjerne bodd der, men dessverre er det ikke bare rommet som teller når man er på ferie.

Jeg skal være ærlig og si at vi fant et annet hotell. Bildene på Booking.com forteller dessverre ikke hvordan hotellet er. Vi var to par på tur og hadde sett de flotte bildene som lå ute på nett. Dessverre stemte ikke dette med virkeligheten. Resepsjonsområdet var nedslitt og stranden utenfor hotellet var ikke til å kjenne igjen på bildene som lå ute. Bildene viser flott basseng flotte solsenger - dessverre var det veldig få senger og hele uteområdet virket nedslitt og til dels forfallent.

The only thing to like was the location to the safe swimming area on the beach.

The scruffy staff…the receptionist looked like she had just finished her housework. She was certainly not in the least bit welcoming. We were delayed arriving, by about 8 hours, through no fault of ours, but Emirates Airways, so we were very tired, but excited to reach our destination. (I had notified the hotel about our late arrival being about 20:00 hours, instead of the planned time 12:00 lunchtime….) There was insufficient number of sun beds to the guests staying there, and when we looked out from our balcony at about 7:00 am, next morning, they were already covered with towels!! Both bedside lamps did not work, and were covered in dust ( other people’s dead skin !!) the room and bathroom looked really unkempt, and not at all like the pictures on line!! The windows desperately needed cleaning, and the blinds cleaned or thrown away and replaced with new ones. We were told there was a small fridge, there was not! All in all, the whole hotel should have been renewed years ago, and the staff trained to be welcoming and at least polite. We would certainly not recommend this hotel as it stands right now, a super, prime position in the best family area around. We went in for breakfast next morning, which was supposedly buffet style, but was also very un inviting, and not hosted by friendly staff. I felt we were in the way, not wanted. We were then approached by a member of staff to say we had to pay for this pathetic breakfast …7000LKR. We paid, very reluctantly, and said we would not be staying here. So much more I could say, but this hotel is certainly not worth the cost, or the effort it would take me to put into writing what it really needs.

Staff were friendly. Great location on the beach. Room comfortable and clean

Outside shower and toilet needs freshening up

Nice Location.

Nice place, friendly staff, good location. Interiors are amazing. Warm pool.

Breakfast could be slightly better.

Comfortable stay

Ansatte, var super hyggelige og hjelpsomme

Lite å si man ikke likte her assa

the location, and the view from the room.

room full of tiny ants, lobby not clean, food was not good

Good stay for the expenditure. Staff support and food were very good

Maintenance is a bit in the low side. How ever they were on a renevation during the period of our visit. Hope there will be a good face lift to the building. Room conditions were fairly good. All the said amenities were there. You must bring round pin adaptors for device charging purposes which is one negative point noted in rooms.

Good location, good breakfast.

A wonderful stay – I recommend it! The room was beautiful and very clean, and the bathroom was also modern and well-maintained. The food at the hotel was excellent – there's something for everyone. The surrounding area really impressed me – gorgeous beaches, stunning sunsets, and incredible underwater life: we encountered sharks, crabs, colorful fish, and turtles! It's the perfect place to relax and connect with nature. I'd love to come back! Prześlij opinię

nothing

I was walking the beach just looking for somewhere to sit and have a bite. It is off season and so many places were closed to had very minimal services. At the Hikkaduwa Beach Hotel, Maleesha, Sudesh and Wihangi were very welcoming, they let me sit at my ease for a while, I had an refreshing juice and chef Umindu made me the best Pakora I've had in 4 weeks in Srilanka. The washrooms were clean and I didn't feel rushed even if I wasn't a hotel guest. They did ask for this review which I find in bad taste but I can't deny the service and food were great and I will go back if i come back to Hikkaduwa.

Website photo are not the true representation. Very disappointed with the whole experience

Everything.

To sum up our stay, the staff accommodated us exceptionally well, even though we checked in after 11 PM. We truly appreciated that Ms. Sasini, the manager, stayed to welcome us with a warm smile and assisted us with all our room requests. As well as, the staff who served our breakfast, she even greet us for our Anniversary. (i forgot to take her name) We also want to thank Umindu, who patiently gave us a room tour to help us choose the best room based on our preferences. This experience made us very happy and left a lasting impression. It clearly reflects the kindness, hospitality, and helpful nature of the Sri Lankan people — going above and beyond to make guests feel welcome. Breakfast was great! We were full and satisfied thanks to the wide variety of options available. We chose the International breakfast since we were concerned the Sri Lankan food might be too spicy for our taste. That said, we do believe the Sri Lankan breakfast is likely excellent for those who enjoy that cuisine! The location is fantastic, right in front of the beach — perfect for relaxing and enjoying the view.

The facade of the hotel could definitely be improved. It’s clear from the outside that the building facing the ocean needs a fresh coat of paint, as it looks a bit worn out and dirty maybe because of the sea salt that make it look like molds.. However, the interior is well-maintained and clean, which was a pleasant contrast.

Breakfast was average. 3 Carrot pcs and two bean pcs can't be accepted. Taste wise they were 4/5. Location is fabulous and the pool is pretty good. Room balcony is definitely 0.5/5. Chairs were broken lights not worked cleanliness is so poor. In the room, there were spider webs and dusts in everywhere. Equipments are very old and didn't renovated. In conclusion, rates are definitely high compared with the quality. This is about maximum Rs.6500, 7000 only worth.

View and the pool is good.

Manager is of Sweden and he is truly a good person ..

Preis-Leistung war vollkommen in Ordnung. Der Ausblick war gigantisch. Die Einrichtung ist zum Teil schon etwas in die Jahre gekommen.

View was nice from the room. Bathroom and room was nice and clean.

Plug points were not supportive to charge the phone.

Location gave a nice view of the ocean.

Requested an extra bed. They said it was the sofa bed. Matters was old. When I slept, it sank in. For a couple to sleep together......not good at all. The most dangerous thing was the DOOR LOCK. It was a disaster. The hotel really need to address the issue regarding their Door Locks 🔒. There was not enough parking space.

Our room had a nice view and was really close to the beach which was probably a few feet away.

The customer service was terrible, It took 3 days to actually verify if the booking was okay and when we arrived it took a hour for them to get our room ready. Our bathroom did not contain towels or soap and was not cleaned properly. The room was also arranged abit unprofessional and in a messy way and the beds were small such that two people could hardly fit in it, When we arrived we were given a welcome drink which contained a lot of sugar so much that you can hardly drink it, plus it was served in a cup that was half full,mind you all the glasses in the waiting area was like that, I wouldn't put it past them to serve us a drink that was served to someone else before.

Nothing

It was very dirty and extremely overrated

This was one of the worst hotels we’ve ever stayed at. I would not recommend it to anyone. The cleanliness and maintenance were extremely poor, and the overall condition of the rooms was disappointing. The buffet was nearly empty, offering very few options, and the food that was available lacked freshness. Additionally, the staff were unprofessional and unhelpful, making the entire experience even worse. For the price we paid, we expected much better service and facilities.

Location was great.

Staff were not friendly. Closer to no service at all. Kitchen is at least an hour's wait for any food type.

The team were lovely! Robert the manager came out to personally greet us. The team were so hands on and accommodating. I would say the bathroom needs to have some work done as it hasnt been maintained in a while but other than that i am really happy!

Nothing like about property

It was very dirty and even Cockroaches are there

Everything was old ,such as doors, furnitures and elevator. Its location was excellent, near the seashore.

The beach side room is really worth. View is great. very near to beach.

Buffet breakfast can little improve.

Great hotel and staff where good access to the beach

Staff need more training

Large rooms than big hotels like amaya hills

simple and close to beach

Location is great, front of the hotel faces the main street and the beach is a few steps away from the back of the hotel.

Most of the food served are not warm enough and too spicy.

Rooms are well done but lobby and other spaces look a bit tired. Checkin staff were great but the others seemed a bit grouchy.

Beautiful smiling Sri Lankans, in pretty saris and shirts. There are english speaking front desk staff (just ask for Shiva or Janaka if needed). I came from Canada via England as a retired successful business woman. Given my education and experience, I believe I have an understanding of customer psychology and how they want to be treated. I have travelled the world and stayed in different hotels. Understanding the customer is what makes a winning success and I believe Hikkafuwa Beach Hotel is on that road to success. The Gnl mgr, Robert from Sweden, is always improving and resolving. He understands the western tourist standards. Although it can't be easy, Robert meets with his staff regularly to promote proactive understanding of customer expectations. Customers are incredibly diverse and that too must be challenging. Plus, the elements from the climate, rain, salt water winds from the Indian Ocean takes its toll on the wear and tear of this gteat hotel. Its that close to the seas edge. Whilst it was closed for two years, the owner and manager is doing everything to keep it beautifully thriving. It survived covid and the tsunami damage. Well done! Slow suppliers are a hurdle everywhere. I've seen improvements after staying there 3 times. The English speaking office and front desk managers are more proactive and they are open to your face to face feedback. They've expressed eagerness to understand and improve. Suppliers are slowing up replacements for mal-functioning lamps, etc.etc. They're supppsedly aware and waiting. Comfortable beds, pillows and fresh bedding, fridge, bottled water, very clean, etc. The newer refurbished rooms are with ocean view glass balconies and lighter furnishings with lighter wood and a lovely atmosphere with accent colours. All rooms have high ceilings, pleasant atmosphere, flat screen TVs, stainless steel kettle with tea/coffee making. Lovely walk in showers with shower gel and soap is provided. Pool towels are at reception, and there's room service with a reasonably priced menu. Shishas are lovely and available. Some fun live music occasionally. Security all night. If you come back late, they'll be watching and allow your entry. Safety boxes are with your own key, you enter a door to the side of the reception. Breakfast buffet is with a delicious and healthy variety. Omelette making and delicious fresh fruit, etc.etc. Food in domes can be put on a plate for a staff member to heat in their kitchen microwave. Just ask a staff member to fill the coffee pot, or replenish where it's empty. They don't always proactively look and refill or maybe I got there too close to closing. Either way, they're happy to refill. Their food menu is available all day. They have a bring your own booze (BYOB) policy which saves the guest n cost. There's a liquor store, directly across the street and a few doors up with all. Location right on the beach. Front entrance has available tuk tuks and cars. On the street offers many shops, eateries and tour operators, snorkeling, surfing, etc, etc Housekeeping are very good. They've been trained to apply rules for quantity control. If you want flexibility with the rigid rules, just ask for the English speaking supervisor, he's always on one of the floors. Supervisor understands and smiles as he accommodates and gives permission to the others. For example, an extra towel or more water. Not all hotels are this rigid in your face but I get why they are. Different cultures may be taking with little regard for the costs to the hotel.

The room is very clean and the very friendly staff 👌🏽

Robert the Manager was really helpful. Good location by the beach - a very very busy beach.

In Roberts absence the staff really played up, hanging about on their phones. Breakfast was dire, as other reviews have said, it wasn’t clean downstairs. The room was ok but we had a twin and the second bed was a put up bed which was lumpy and the sheets were stained!

The location is very beautiful. The cleaning it it not. And the staff in reception desk it is not professional But the sea is amazing

The location was good

The toilet and maintenance was not good the chairs in the balcony were broken

The best location on the Hikkaduwa beach. Staff is very kind , but the Englisg language knowledge should be improved.Other everything was super.

debut un peu délicat car chambre pas prète mais ils se sont rattrapé, la vue est splendide et l'hotel est magnifiquement placé

Great modern room, very comfortable and clean. I was enjoying my stay in the hotel. Best location in the centre of Hikkaduwa, just at the beach which is good for swimming. Service was very good.

Very minor comment - that the tea bags and coffee were not provided daily for the room.

They are very casual. The kettle did not work. There were no coffee sachets. The phones when connected to their wifi, did not get any internet worth the name. And when I wanted to complain, their intercom did not work. When contacted on the reception personally, the girl said, "Oh, the phone had connectivity issue," and connected the intercom. About internet, she said ,"Yes, it is slow." When she gave me another password, my message to my wife (she was in the same room) was delivered after 21 minutes. About coffee, they said, "Oh, there isn't coffee in your room?" About the kettle, the on-off switch was lose, so the waiter demonstrated the trick to switch it on. There were not many options for dinner. My wife who is a vegetarian, managed with a few pieces of pinapple. Worst thing about a service is that it is casual in approach to the customers. Yes, they are getting customers now, because it is their peak season. The room was good though. The linens clean and a view to die for. It is practically on the sea beach.

Excellent location to access beach for swimming

Hot water was not hot enough