Templanza
Templanza, Calle Ignacio Zaragoza, Zona Centro, 91080 Xalapa, VER, Mexico- Statue
English
Hotels in Xalapa9.2Exceptional(254 reviews) 
78% match
78% match
77% match
Holiday Inn Express Xalapa by IHG
by Holiday Inn Express
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About this hotel
Modern Amenities
Holiday Inn Express Xalapa offers a range of modern amenities to enhance your stay. From the fitness centre to free WiFi, we ensure you have everything you need for a comfortable visit.
Convenient Services
Enjoy the convenience of free express breakfast and shuttle service during your stay. Our 24-hour front desk, tour desk, and luggage storage facilities are here to cater to all your needs.
Prime Location
Situated just a short distance from Galaxia Mountain and Cerro de Macuiltepetl Eco Park, our hotel provides the perfect base for exploring the beauty of Xalapa. Book your stay at Holiday Inn Express Xalapa now for a memorable experience.
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Important Information
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
01:00 PM
Children
Allowed
Pets
Not allowed
Amenities
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Secured parking
Garage
Bulk dispenser for toiletries
Parking
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Currency exchange
Non-smoking throughout
Wheelchair accessible
Lower bathroom sink
Visual aids: Braille
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Room Types
Suite, 1 King Bed
Up to 3 guests50 m2King bed (151-180 cm wide)
1 King Bed
538.00 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, fresh towels every 3 days, fresh bed sheets every 3 days
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide)
Room details
50 m2
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskPrivate bathroomWardrobe or closetDaily housekeepingFree Local callsBlackout drapes/curtainsFree WiFiDown comforterFree cribs/infant beds
Standard Queen Room with Two Queen Beds - Accessible
Up to 4 guests33 sqm2 Queen bed (151-180 cm wide)
The spacious double room provides air conditioning, a private entrance, a safe deposit box, a tiled floor, as well as a flat-screen TV. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
33 sqm
In-room amenities
Safety deposit boxTVTelephoneAir conditioningRadioPrivate bathroomPrivate entranceTile/marble floorToilet paperCotsShampooConditionerKey access
Standard Room
Up to 2 guests30 sqmQueen bed (151-180 cm wide)
The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a coffee machine, a wardrobe, a safe deposit box, a dressing room, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
30 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskToiletPrivate bathroomDressing roomPrivate entranceTile/marble floorAlarm clockWardrobe or closetCoffee machine
Standard Queen Room with Two Queen Beds
Up to 4 guests30 sqm2 Queen bed (151-180 cm wide)
The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room offers a coffee machine, a wardrobe, a safe deposit box, a dressing room and a flat-screen TV with cable channels. The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
30 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskToiletPrivate bathroomDressing roomInterconnected room(s) availablePrivate entranceTile/marble floorAlarm clockWardrobe or closet
Standard Queen Room with Two Queen Beds and City View
Up to 4 guests30 sqm2 Queen bed (151-180 cm wide)
Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a coffee machine, a wardrobe as well as city views. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
30 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskToiletPrivate bathroomDressing roomInterconnected room(s) availablePrivate entranceTile/marble floorAlarm clockWardrobe or closet
One-Bedroom King Suite
Up to 3 guests50 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
The suite offers air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The suite provides a mini-bar, a coffee machine, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
50 sqm
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioRefrigeratorDeskToiletMicrowavePrivate bathroomDressing roomInterconnected room(s) availablePrivate entrance
Standard King Room
Up to 2 guests30 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
30 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskToiletPrivate bathroomDressing roomInterconnected room(s) availablePrivate entranceTile/marble floorAlarm clockWardrobe or closet
Hotel Policies
Internet
WiFi is available in all areas and is free of charge.
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 13 years old stay for free when using an existing bed. People no matter the age stay for free when using an available extra bed. You haven't added any cots. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Parking
Public parking is possible on site (reservation is not needed) and costs MXN 30 per day.
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(254 total)
Provider-sourced guest reviews.
7/10
Reviewed Apr 8, 2026The hot breakfast was very good. Parking was convenient. There was some accommodation for wheelchair.
No handicap accessible room with a king sized bed. The access to the hotel itself was weird, because it was above the street level.
10/10
Reviewed Apr 7, 2026Excelente
10/10
Reviewed Apr 2, 2026TODO
10/10
Reviewed Mar 30, 2026Todo bien a excepción de que no hay señaleticas suficientes para indicar el acceso al hotel.
9/10
Reviewed Mar 25, 2026El desauyno fue aceptable. La ubicación es excelente. Cerca del hotel se encuentran lugares de interés y de atractivo turístico a los que se puede llegar caminando.
El acceso a la recepción es un poco incómodo. Probablemente se resolvería con una mejor señalización.
10/10
Reviewed Mar 6, 2026Todo excelente, la habitación muy limpia y el personal fue muy atento y amable en todo momento.
Que el anuncio del acceso principal no tenía suficiente visibilidad, considerar a los viajeros que llegan de madrugada y no hay mucha gente a quien preguntarle.
10/10
Reviewed Feb 26, 2026Comodidad
Sin comentarios
10/10
Reviewed Feb 13, 2026La limpieza
7/10
Reviewed Jan 25, 2026The room was spacious, quiet from street noise and well-equipped. Beds were comfortable; location was great.
While it appeared that there was heat available in the building, it was never turned on. Our room was very cold, and there were no space heaters available. The only thing they could offer us were extra blankets. Additionally, there were problems with the wifi, as well as thin walls between rooms.
8/10
Reviewed Jan 24, 2026Todo estuvo muy bien
10/10
Reviewed Jan 20, 2026El desayuno muy completo
9/10
Reviewed Jan 19, 2026Hôtel impersonnel mais confortable et moderne
10/10
Reviewed Jan 19, 2026A pesar de que estaba en remodelación una parte del hotel, lo supieron compensar muy bien, no tuvimos ningún inconveniente con nada. El desayuno rico y el personal muy amable.
9/10
Reviewed Jan 9, 2026The location is excellent the staff is super friendly and professional. The breakfast is delicious. The bed was comfortable and everything is very clean. The Wi-Fi was strong and the television actually pulls in many stations in English.
I would give this hotel a 10 all across the board except that there is absolutely no heat in this building. I understand the climate makes it to where you can get by without it. Yeah you can get by but you will be cold in January when I was there. I picked this hotel because I thought a high quality chain like this would at least have heating. They advertise climate control. Silly me I thought that would include heating. No small individual heaters were available. When you sit downstairs and eat the delicious breakfast you have to wear winter clothes. If you don't eat fast your food will get cold. You would think they would at least heat that room. They moved me to a southern facing window which allowed the room to be heated by the Sun. By shutting the blinds tightly once the sun started to go down I could retain enough heat to be very comfortable throughout the night. Again, I love this hotel I stayed seven nights. Most of the time air conditioning is needed and that really works. My only issue with this hotel was the lack of heat!
9/10
Reviewed Jan 6, 2026En general me gustó el servicio, la atención, la ubicación, el confort de las camas, el espacio de la habitación.
No hubo algún pero; todo bien
8/10
Reviewed Jan 6, 2026There isn’t much to criticize. The rooms are nice and spacious, the staff are very personable and helpful. The amenities are adequate for a business-type hotel in the city center. The only two issues I had were the breakfast… it was awful. Even the orange juice was watered down and the coffee tased like it was leftover from the day before. The other issue was the lack of water pressure in the shower. I’m not sure they can do much about the latter, but please work on the former. I do recommend this hotel. I would just plan on skipping the breakfast. There are numerous options within just a couple of blocks.
10/10
Reviewed Jan 3, 2026La ubicación
Pagar el estacionamiento y los elevadores, suenan raro
10/10
Reviewed Jan 3, 2026Tranquilidad Limpio y cómodo. Alimentos sabrosos El personal es amable
Sin comentarios.
9/10
Reviewed Jan 3, 2026Recamara amplia, limpio
Que cuando llegue con mi número de reserva, no la tenían Fue con mi nombre No se si es problema de booking o del holidey inn
7/10
Reviewed Jan 1, 2026Está muy cómodo para descansar las amenidades se agradecen, la atención del personal es buena y rápida
La televisión es muy vieja ya no se puede usar con las nuevas apps, considero que deberían cambiarlas
9/10
Reviewed Dec 31, 2025Las camas muy cómodas, la habitación muy amplia, El desayuno muy bueno. La ubicación excelente!
Que se paga por el estacionamiento, poco pero debería estar incluido ya en la tarifa. Los elevadores del estacionamiento en muy mal estado, se quedó atorado con mi familia adentro. El horario del desayuno debería ser más flexible sobre todo en época vacacional.
10/10
Reviewed Dec 26, 2025El jabón de mano y cuerpo era lo mejor
No tenía buena vista.
10/10
Reviewed Dec 26, 2025Excelente ubicación
10/10
Reviewed Dec 16, 2025súper limpio el hotel , rápido el acceso, la gente súper amable
10/10
Reviewed Dec 9, 2025La ubicación es excelente, el personal es súper amable, el desayuno es uno de los mejores y variados. En verdad es un hotel precioso y muy cómodo además de moderno. Volveria siempre 💯💯💯💯
NADA
10/10
Reviewed Nov 6, 2025El cuarto fue lo mejor, verdaderamente se pudo descansar, queda super oscuro y no se escuchan ruidos de la calle. Están muy limpios y las camas son cómodas
No hubo algo que no me gustara
10/10
Reviewed Nov 6, 2025El colchón
Café descafeinado para la cafetera
8/10
Reviewed Oct 28, 2025La ubicación, al lado de una cantina fantástica, en donde cantan opera.
Las escaleras, pero no era realmente problema.
8/10
Reviewed Oct 13, 2025Soft and clean bed; great Wi-Fi, stable and of good connection; bathroom facilities are as expected, though nothing special.
Breakfast is poor, e.g. only three ingredients to make a cereals mix; no tea as is, only manzanilla or lemon; no local food like chilaquiles.
6/10
Reviewed Oct 12, 2025La habitación muy bien pero lo están remodelando y por eso hay mucho polvo y ruido. La atención en el restaurante mala y el desayuno malo
8/10
Reviewed Oct 5, 2025Personal muy amable. El desayuno de cortesía es bueno y completo. El hotel esta en pleno corazón del centro, se siente seguro y hay diferentes opciones para ir a comer o comprar.
10/10
Reviewed Oct 3, 2025Decente
10/10
Reviewed Sep 28, 2025Excelente ubicación
10/10
Reviewed Sep 26, 2025ES UNA EXCELENTE OPCIÓN PARA HOSPEDARSE , COMODIDAD Y LIMPIEZA
10/10
Reviewed Sep 21, 2025Muy buen servicio y las habitaciones muy limpias, buena atención. Del check inn
10/10
Reviewed Sep 18, 2025Todo (a pesar de que están en remodelacion, me encantó) La habitación mega amplia cómoda y silenciosa El baño es Precioso, muy amplio, cómodo y el espejo del lavabo tiene luz, Maravillloso La comodidad de las camas uff Gran Descanso para mis padres
Que la luz es muy poca La habitación es obscura y eso que si tenia focos y lámparas
10/10
Reviewed Sep 18, 2025Buenas atención del personal
10/10
Reviewed Sep 17, 2025Todo, no hay queja. Todo excelente
Sin comentarios
2/10
Reviewed Sep 17, 2025La recepcionista allyson terrible, para atender no tiene modo. Yo en la mañana cuando salí comenté si podría hacer el check out tarde, si había disponibilidad y me comentaron que si que no había problema a la hora que regresara. Y pues no podíamos regresar ya que nos agarró el agua y mi esposo se lastimó. Está señorita me persiguió para cobrarme en el cuarto y luego al estácionamiento, cuando solo estaba subiendo mis cosas para hacer el check out, jamás le dije que no pagaría para que me persiga, aunque se me hizo injusto que me cobraran cuando me autorizaron hacer el check out más tarde y yo pregunté. Pero pésimo servicio
2/10
Reviewed Sep 16, 2025La principio muy bien pero al final terrible, se me hizo tarde porque mi esposo se lastimó el pie, nos agarró la lluvia y llegamos empapados. La señorita allyson persiguiéndome que no le iba a pagar dice, me persiguió a la habitación, luego al estacionamiento cuando iba a subir todo, de muy mal gusto. Porque me estaba cobrando medio día, cuando la chica de recepción de la mañana me autorizó hacer el Check out más tarde. Al final lo pagué, no me opuse. Pero si me dicen que si puedo y luego te lo cobran que horror y luego que te persigan terrible.
8/10
Reviewed Sep 15, 2025Cumple su propósito, está en remodelación, me parece esta adecuada, mejoría de la ambientación de las habitaciones, oferta de desayuno bufete básico pero buena.
10/10
Reviewed Sep 14, 2025Buena ubicación
6/10
Reviewed Sep 8, 2025La habitación tiene ventana hacia una azotea en la que están las manejadoras de agua helada y estas generan mucho ruido por lo que dormir es muy complicado, el asea de las camas no es bueno me picaron chinches o garrapatas
10/10
Reviewed Sep 6, 2025La ubicación
8/10
Reviewed Sep 1, 2025El acceso está complicado porque tienes que subir escaleras para luego llegar a los elevadores. Y no está bien señalado la entrada al hotel, tal vez por estar dentro de una plaza comercial
8/10
Reviewed Aug 28, 2025Esta muy bien en general. El desayuno es express, poco variado.
8/10
Reviewed Aug 26, 2025Muy buena ubicación, por la remodelación los olores de de tinner muy incómodo, pero el personal amable
6/10
Reviewed Aug 26, 2025todo en orden con la remodelación, sin embargo, el olor a thiner fue intenso en la recepción
6/10
Reviewed Aug 26, 2025The hotel has a nice location but service is terrible Ac only made noise and didnt cool the toom it is being remodeled and horrible odor al over the floor like some solvent I was charged double by the apo and in the hotel they insisted and double charged me a headache to vet my money back
10/10
Reviewed Aug 25, 2025excelente servicio
10/10
Reviewed Aug 17, 2025La cama y almohadas excelente
10/10
Reviewed Aug 16, 2025muy bueno
9/10
Reviewed Aug 12, 2025ELA habitacion
Que está dentro de muchos otros áreas y muchos eventos ajenos al Hotel.
10/10
Reviewed Aug 11, 2025Excelente ubicación
10/10
Reviewed Aug 10, 2025Aún cuando el elevador hace un ruido extraño y el lavabo de la habitación, estuvo amena la cama y el personal es muy amable
8/10
Reviewed Aug 9, 2025La ubicación es excelente, nada fuera de lo común y las camas son cómodas.
10/10
Reviewed Aug 6, 2025Todo bien. Hay estacionamiento y también transportes, porque está en el corazón de Xalapa
8/10
Reviewed Aug 5, 2025Excellent location. Very walkable. Was it a 5 star hotel? No but the staff was super helpful and nice. No face towels and the towels were a little frayed but clean. I made a few requests and they were accomodated quickly & efficiently. We skipped the buffet breakfast for Hosteria de Candela which is affiliated with the hotel. We could charge our meal to the room. Pleasant stay.
10/10
Reviewed Aug 4, 2025Estan remodelando el hotel… me toco una habitación remodelada y esta 10 de 10… por el precio se me hace una excelente opcion… el desayuno esta regular
10/10
Reviewed Aug 3, 2025Excelente atención del personal. Deben mejorar los elevadores, son lentos y hacen sonidos extraños cuando sube uno por ellos. Tanto los internos como los externos.
10/10
Reviewed Aug 3, 2025La comunicacion fue clara, las instalaciones limpias y la ubicacion es ideal para moverse a todos lados
8/10
Reviewed Aug 1, 2025Todo bien pero la construcción interna en el hotel lo hace sentir inseguro
1/10
Reviewed Aug 1, 2025lo mismo que todos los demas y sin sabor
estan remodelando incomoda y huele a humedad ya deberian cambiar la alfombra del pasillo huele pesimo,el elevador truena demasiado
4/10
Reviewed Aug 1, 2025Elevadores con tendencia a fallar. Lo maravilloso es trasladarte de un punto a otro fácilmente, sin dudas uno de los mejores en ese aspecto
10/10
Reviewed Jul 29, 2025Es el mejor hotel de los que me he hospedado en la ciudad. La cama y almohadas son muy comodas
10/10
Reviewed Jul 22, 2025Muy satisfecho
10/10
Reviewed Jul 18, 2025Nos gusto mucho la ubicación, la limpieza, el trato d elas chicas que nos atendieron.
10/10
Reviewed Jul 15, 2025Excelente servicio. Muy recomendable el hotel.
10/10
Reviewed Jul 8, 2025Muy bien
10/10
Reviewed Jun 13, 2025Buena atención del personal de admón. limpieza. Las nuevas cortinas están excelentes oscurecen completamente y se duerme muy bien.
10/10
Reviewed Jun 11, 2025Todo muy bien
10/10
Reviewed Jun 9, 2025Muy bien, excelente ubicacion
10/10
Reviewed Jun 6, 2025Muy bien y cómodo
10/10
Reviewed Jun 3, 2025un lugar muy agradable para mi familia
9/10
Reviewed May 27, 2025The area where is the room in 4th floor it's so quiet and mellow
10/10
Reviewed May 19, 2025El personal sumamente agradable y atento, las habitaciones cómodas y limpias… todo a un precio muuuy accesible (que incluía el desayuno). 100% recomendable.
10/10
Reviewed May 19, 2025Todos estuvo excelente y el personal q me atendió súper atento, gracias
10/10
Reviewed May 19, 2025Excellent hotel in an exceptional walkable location. Breakfast was included too. There are plenty of options nearby as far as shops, restaurants, attractions.
10/10
Reviewed May 13, 2025Esta muy limpio el cuarto.
10/10
Reviewed May 9, 2025I really did not like the elevators to access the hotel and the elevators within the hotel. They seem old and made a lot of strange noises (not sure if it is a lack of maintenance).
10/10
Reviewed May 6, 2025todo en orden y limpio
10/10
Reviewed May 3, 2025Muy buena opción para llegar a disfrutar de Xalapa, totalmente recomendable
10/10
Reviewed Apr 26, 2025Todo bien
10/10
Reviewed Apr 20, 2025.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Cleanliness
- •Friendly staff
- •Good location
- •Comfortable rooms
Areas to consider
- •Parking fees
- •Older amenities
- •Service issues at reception
Cleanliness
9.35/10Clean and comfortable, with several mentions of cleanliness in reviews.
Service
9.75/10The staff is described as friendly and helpful, but some issues with reception were noted.
Location
9.55/10Excellent location with positive mentions, close to attractions.
Room Quality
9.15/10Rooms are spacious and comfortable, but there were issues with reserving specific rooms.
Amenities
8.35/10Amenities are decent but some issues with older TV and limited breakfast choices.
Value for Money
8.85/10Value is good but extra costs like parking could be included.
Food and Beverage
9.05/10Food quality is good, especially breakfast, with room for improvement.
Overall Experience
9.55/10Overall experience was positive with many favorable comments.