Tuana Hotels The Natural Resort

I had a pleasant stay at Tuana Hotels The Nature Resort. The hotel was clean, peaceful, and surrounded by beautiful greenery. The staff were friendly and helpful, and the location was convenient for exploring the area. Overall, it was a relaxing stay and good value for money. I would happily stay here again.

It would be great if the hotel could provide complimentary amenities such as slippers and dental kits to enhance the guest experience.

The room good tidy House keeping excellent Pool Good location

L’hôtel nous a dit et facturer 700THB pour avoir « perdu » 2 serviettes de douches et nous a également facturé le nettoyage des serviettes. Comment facturer un lavage pour des serviettes sois disant « perdues » On a pris une douche, les 3 occupants, juste avant donc il y avais les serviettes on ne se sèche pas à une pour 3 ! Quand on est arrivé lors du Check out, on nous a dit de patienter 10mn, pour ensuite nous dire qu’ils nous facturaient et ensuite ils nous on fait revenir constater le nombre de serviettes. Depuis le début du séjour le personnel est désagréable, regarde mal etc. Il y a énormément de choses à revoir dans cet hôtel On est des étrangers oui mais on est pas des pigeons

Très salle mauvais accueil j ai choper 1 stafilocoque

Rien

Rien la douche ne fonctionne pas bien la Clim aussi

I stayed at this hotel for 10 nights in a Deluxe Room and, unfortunately, it was by far the worst hotel experience I’ve had in Phuket. The biggest issue was the overwhelming number of mosquitos. It was impossible to enjoy the terrace because you simply could not sit outside without being constantly bitten. Basic amenities were also missing — there were no toiletries provided, not even soap, which is unacceptable for a hotel charging premium rates (and without breakfast included). The Deluxe Room was significantly smaller than it appears in the photos and did not fully match the advertised images. Considering the price we paid, the value for money was extremely poor. Service was essentially non-existent. Almost every request was met with a flat “no,” with no effort to assist or accommodate guests. As an example, I politely asked to use an empty room during the night for a short business meeting and was refused outright, even though the space was clearly unused at that time. There was no willingness to help or find solutions. Communication was also difficult due to very limited English among staff. The main pool was visibly dirty, further reflecting the overall lack of proper maintenance and care. The only positive aspect of our stay was the cleaning staff member, who was kind, smiling, and the only person who made us feel somewhat welcome. Having stayed in multiple hotels across Phuket, I can confidently say this was the worst experience by far. I would not recommend this hotel.

Géolocalisation top

Personnel très incompétent difficile d’échanger avec eux . Climatisation très faible dans les bungalow. Pas assez de transat dans les piscines . Humidité dans la salle de bain.

Temizlik görevlisi hariç bütün personel berbattı sadece oda temizliği yapan hanımefendi çok iyiydi

Emplacement

L’établissement ne prend pas la carte bleu pour payer. La chasse d’eau des toilettes a fonctionné une fois sur deux pendant 10 jours. Le jet d’eau de la douche n’a pas beaucoup de puissance. Le peinture du balcon était catastrophique.

I recently booked a short break for my son and I at the Natural Resort Patong. Upon arrival after a 14 hour flight I was greeted by an angry, rude hotel Receptionist demanding that I pay 1,000 Thai baht cash and hand over my Passport or I would not be allowed to check in. Luckily, I did not hand over my Passport, nor should anyone with half a brain as this Hotel is conditioned to extract every possible dollar from it's guests and WILL rip you off. Like every other guest I was told to go to the 7/11 across the road, as they would NOT accept any credit card whatsoever, so I parted with $50.00 Australian cash which I never saw again. I witnessed several guests visibly upset, some shaking, some in tears at their treatment from the Hotel Welcome committee, never have I seen such a disgusting, unprofessional group of Hotel reception staff. I booked a Double room for myself and another double room for my son, I was given a twin room which had several issues (see below). I complained at least 8 times to reception as did dozens of other angry frustrated guests who were made to wait for well over an hour to talk to reception staff who are extremely rude and trained to ignore you and walk away. • TV did not work, • Air conditioning not working, • Room Safe was locked, unable to use and not secured, so could be easily lifted, • Telephone not connected, • Room Key box was hanging off the wall with wires exposed, • Breakfast was so disgusting that I asked for a re-fund, • Charged for two additional pillows, • Room had a list of Purchase options, including sheets, Remote controls, Ashtray, Cups. Linen ect ect WTF, When my son was due to check out, they refused to refund his deposit until the room had been checked, during this time they put a LOCK on my door as I had his luggage in my room. I was the informed that we had to pay 25,000 Thai Baht (See pic of Hotel Manager counting my money) as a room cleaning fee, even though my son’s room had been ignored by the cleaners ALL week. AS we were due fly home that night and had to get our luggage, I had no choice but to pay the Hotel SCAM fee or they would call the Police. In summary, at the front end you think you’ve booked a bargain Hotel in Patong but upon check out every guest that I spoke to and witnessed were furious at being charged several fees for cleaning issues and in most cases costing way more than the cost of the Hotel accommodation. This Hotel is a TOTAL SCAM and I would AVOID at your own peril. Never will I go back to this dump with the WORST, rudest Reception staff I have ever encountered. AVOID

DISASTROUS EXPERIENCE & SCAM ALERT AT TUANA HOTELS THE NATURAL RESORT ​I am giving this hotel 1 STAR (would give 0 if possible). DO NOT BOOK HERE. This was an absolute nightmare, a money-grabbing, mismanaged dump that thrives on scamming guests . ​STAFF CONDUCT (Hostile & Unprofessional): The staff are beyond rude—they are downright hostile and unprofessional. They treated guests like inconveniences, barking orders, and rolling their eyes at simple requests. Their attitude made us feel like we were trespassing rather than staying at a paid hotel. ​FRAUDULENT CHARGES/EXTORTION: Despite paying in full, the staff had the audacity to demand unauthorized, fabricated charges (an attempted scam/extortion). When challenged, they became aggressive, showing zero accountability. This is their standard playbook. ​BROKEN FACILITIES: The facilities are an absolute joke. The air conditioning was practically non-existent, sputtering and coughing, leaving the room hot and uncomfortable. ​VERDICT: This place is a disgrace and a blight on Phuket’s hospitality scene. AVOID at all costs. ​Date of Stay:02/11/2025

Extremely disappointing stay. Upon arrival, we found a dead insect in the room, showing a serious lack of cleanliness. There were construction noises behind the room, continuing even after 9 p.m., making it impossible to rest. In the bathroom, there was no hot water on the first day — the issue was temporarily fixed, only to return the next day. On top of that, the water pressure was extremely low throughout the entire stay, making the shower barely usable. Worst of all, the hotel charged us for “dirty towels” — not stained or damaged, just used. A completely unacceptable and dishonest practice. To finish, the check-out took over 30 minutes, with no organization or professionalism. In short: poor hygiene, no comfort, terrible service, and shady management. A real scam — avoid this place at all costs.

First of all they make you pay 1000 baht deposit which will be used as a shakedown when you check out as they tried to charge us 200 baht for a towel with a small bit of makeup on it which would easily wash out in the machine. Room was full of ants. Beds were like concrete. Smell out of toilet was disgusting, stunk of sewerage the whole time. Staff are also rude and it’s clear the deposit is only used as a scam to try get money from tourists. Avoid at all costs.

The hotel is horrible, don’t stay here. On arrival they make you pay 1000 baht when we got to our room. Our room was gruby, smelt like sewage marks on the wall. Very grim depressing room. The beds are like rocks so uncomfortable, there’s ants in the room. When I was checking out they wanted me to pay 200bath for a towel that had a few marks on it, I requested the towel and washed they little marks off- makes no sense they would be washing they towels anyway- was dirty, it literally had a few mark that would easily come out in the wash as I went into the bathroom and handed washed it in the sink! Absolute chancers. They aren’t friend here either! So if you want to be robbed, have a horrible sleep with back pain, chill with red ants and smell sewage then this is the place for you. Horrible horrible place!!!

Very nice resort with a beautiful garden and several pools. Spacious and comfortable rooms, daily cleaning and towel change. Excellent value for money. I recommend it.

Pool

Distance up to room from the front

Ist zentral aber ruhig gelegen . Der Pool wurde regelmäßig gereinigt . Zimmer sind gut und sauber .

The environment and service are both terrible. I’m certain their Google reviews must have been bought. During checkout, I had to wait for 10 minutes, but even after more than 10 minutes, when I asked them, they just kept saying a small towel was missing and demanded 200 THB compensation. The room I stayed in was very far to walk to. The bed made my whole body itchy, and even after changing the sheets it was still the same. The shower had very little water pressure, and the water was unstable sometimes hot, sometimes cold. The air-conditioning wasn’t cold at all. Communication was impossible they don’t understand Chinese or English. I will never come back to this hotel again. It’s extremely terrible! I strongly advise everyone not to come—it’s a trap! SCAM！Bad!

The staff were helpful and polite and resort was well maintained. Pool was always clean

Showers are luke warm at best. Bed was very very hard. A number of Very loud karaoke bars across the road that open at midnight and keep going until past 6am. (Not hotel fault) Guest fee

Great value clean

Good price , very nice and tidy for the price and close to all things good , 711 across the street , laundry facilities across the street , nice clean pool and facilities

It’s really a great property and very creative with each block having swimming pool area. It’s amazing.

Gives you a very pleasant and natural feeling of nature very green. Horrible stuff completely worthless they don’t deserve to have a job. They need to really work hard towards customers. Customer service to improve the experience because very lazy, lethargic and disobedient all the words that can describe a bad behavior of a human would be for the staff of this resort This way one day it will shut down very soon because of the staff. Everyone sitting in the reception are just eating watching phone. Don’t want to move around and very poor management by the people who will miss using the property..

Pool was good . Staff friendly

Bathroom had leeches coming out the drain in shower

Easy excess to tourist attractions

Nothing

En general todo bien, escepto el aire acondicionado que metía bastante ruido

We have stayed at natural multiple times before if you want somewhere reasonably priced then it is perfect

First of all, the hotel is gorgeous. There are 6 relatively large pools and around each one there are like 10-15 bangalows. It feels like a small neighborhood and unless you have really noisy neighbors, it is amazing. The room was cleaned daily, although relatively fast. In an out in 5 minutes. So not the best thorough cleaning you can think of.

Some of the reception staff was borderline rude. Starting with my check-in. I wanted to pay with my card but they really pushed to pay with cash. First they said cash only. So I said no in the booking it says that I can pay with card. Then they said their card machine doesn't work. When I said many times that I am not paying with cash, all of a sudden everything worked. I also asked the same receptionist if I can have a guest in my 2 person room (I was alone at the time). She said that I can bring one but if I change my mind I would have to pay to bring a different person in my room. Which doesn't make sense since I booked a 2 person room. Why care if I add a different second person? If no more than two people are in the room why care? So I did what everyone was doing and just ignored her and just walked in with different person and noone really cared. Which means that if you are a nice person that follows the rules, they ask you to pay extra. Apart from that receptionist everything was good.

Great value for money. Really good rooms with basic amenities. Worse part poor housekeeping, knowing english is not necessary but trying to understand is necessary. They are unable to do that. Worst part front desk manager her name is Sa , very arrogant, tries to deduct money from security deposit making excuses. If you have request or any problem she has one response very busy. So i named her very busy dumb. Right now hotel is doing well mostly sold out primarily as everyone is happy with infrastructure but when it will face some competition chances us there will be big drop as everyone is unhappy with staff.

The Natural Resort is a good option for those who enjoy a drink or two. Close to Bangla Road and has a charming night market nearby. What did concern me, however, were the bugs... We had a bug infestation on our table so we could not leave any kind of unfinished food even wrapped up in our room, as the bugs would find a way into the snacks. The bed sheets were changed once during our 5 nights and the floor was only cleaned once. Our shower stopped draining, but maintenence came to the room very quickly upon request. They fixed it quickly and were very professional! Cats roamed around the resort, which was a bonus. They were very friendly and didn't bother anyone from what I could see. The shower was stuck on one temperature (lukewarm), but it wasn't a huge issue, given the climate of Thailand. Overall, it was a decent stay with a cleanliness issue. Would stay there again, but only if they improve their hygiene standards!

Nothing

Always want to loot the customers

The Natural Resort is a great option for the budget conscientious traveller. Booking through Agoda I secured one of their standard bungalows for 600 baht p/n during low season. The Natural is set on a huge complex with numerous same type bungalows laid out in blocks of twenty or so in a terraced fashion side by side. They are quite dated but going through a makeover at the moment. There is also a more modern and more expensive multi-level option (Superior Building/Junior Suite) in the middle of the resort. Check in went smoothly although you are required to pay 1,000 room deposit, returned on departure if there is no damage caused or items missing from the room. As mentioned above the rooms are a little dated but they are clean, spacious and provide all your needs for a comfortable stay. WIFI and AC both worked well. Shower pressure was great and water was consistently hot and drained away nicely. Plenty of cupboard space for belongings and a handy little table and chairs for meal times, there is even an additional sink in the room for washing the dishes. The fridge is huge by hotel standards and there is an area to set up a PC. If there was a micro wave oven available it would have been the perfect self-contained bungalow, but still it was very good. Only negative was the bed, a little firm for me, which is quite common in Thailand. Housekeeping is done daily with water, tea/coffee etc provided. There is a restaurant on site that provides daily buffet breakfast for 150 baht. Very reasonably priced and whilst not a huge variety of foods to choose from it is satisfactory. One of the highlights of the Natural Resort is the fact there are several swimming pools on site, so you don’t have far to walk for a dip. The location of the resort is very good also. Plenty of restaurants nearby and within easy walking distance to Malin Plaza market and the O-Top entertainment area. Patong beach is probably a casual 15–20-minute walk. They have a shuttle bus service that runs to and from Kata Beach several times a day. Note that the resort has a guest (joining) fee of 500 baht per person and security on site is quite diligent in policing this, even blocking off the side entrance so people must walk through the main foyer to reach their room. The grounds of the resort are quiet and peaceful, well maintained with a tropical vibe and staff were generally quite friendly and helpful. At the price point The Natural Resort offers tremendous value and is highly recommended.

Well located, breakfast is very good . Staff are very friendly , helpful & polite

Trevligt och bra. Väldigt fint område. Daglig städning som var riktigt väl genomförd. Det enda negativa jag kan tänka mig var att det finns lite för få solbäddar vid poolerna. Annars väldigt bra.

The hotel was nice and the rooms had air conditioning which was an absolute lifesaver, that being said, the side of pa tong that is nearby Pa Tong beach is horribly unsanitary. There is garbage everywhere on the side of the streets and it smells so bad you feel nauseous just walking down the road.

Their swimming pool facilities and huge area of property make this resort really recommendable.

Despite of being such a great resort their intercom facility is horrible, it was not working at all… Even after complaining they didn’t solve the problem during my staying…

Do not stay here, the facilitate was very poor. Air Condition was not working, it’s so hot. The staff brought me the fan instead!!! but I’ve booked and paid for air-con room, why I sleep with the fan? The water was barely running, I can’t shower. And door lock was broken. I’ve complained all the issue for compensation via Hotel Facebook Page but they blocked my account.

Ett mycket bra hotell för priset!

Perfect place, well located

This was the worst hotel I’ve been to in a long time. There was cockroaches, mosquitoes, and ants. The AC doesn’t work and it gets very very hot. The bed is rock hard and the blankets are terrible. after our stay, they tried to smuggle money out of us by saying there was missing towels even though we double checked and every room had all the towels they had in the first place, we ended up with a 100 dollar fine.

Molto facile stare pi

Sicuramente se torno ancora al natural resort

Great and clean hotel. It was luxury to have a pool just for next your door.

The rooms were cleaned immaculate every day and bottled water and coffees also left in room . Aldo clean bed sheets every other day very clean

Super Anlage mit mehreren Pools... Sehr sauber . Habe mich sehr wohl gefühlt

El hotel solicita un depósito de 1,000 BHT y el problema es que no aceptan tarjeta de crédito. La forma de pago para cualquier tipo de consumo es en efectivo. El personal de recepción no son tan amables. A la hora de realizar check out, te tienen esperando en recepción en lo que alguno de los empleados va a tu habitación a revisar que todo esté OK, el hotel es grande y la espera fue de 15 minutos.

One of the worst hotel in patong ☹️☹️☹️😡 I am a 41 year old solo traveller as a healer and a health care practitioner and professional i feel insulted on my present visit here, a personal item was stolen out my room it was valuable to me because my child had bought it. It was an exclusive cup/mug for tea drinking ONLY i bought from home to use on holiday, had my room cleaned on 11.11.2024 and this item went missing on my return that early hrs of the morning so reported it late on the 12th .11.2024. I was told it would be looked into. On the reporting they said there was nothing to be done that night and I should inquire about it the next day 13th 11.2024 on this day ive been met by hostility and attitude by the staff at reception I was accused of lying when it was of no money value it was of sentimental value. I’m writing here because now it’s principle. As a manager myself, i am astounded how THE MANAGERS wasn’t interested very dismissive and didn’t really care. I was told they wanted to see a photo of the missing item in my room a previous photo of it in the room to confirm that it was there i needed to take a previous photo to confirm that it was there and I'm telling the truth Wtf ? why would I take a photo of a cup just incase its stolen? Why would I report something of no value if it's not true.... all the management said is why didn’t I put it in the safe. Which makes no sense. Why would i put a cup in a safe? i was blamed for maybe leaving it with other guests when I hadn’t even taken it out of my room. It is used to have tea in the morning and night before I go to sleep and when awake. I am absolutely flabbergasted with their responses and attitude. Yet on arrival I had to give 10000 thb or my passport just incase I damage anything yet not a care in the world from them when I’ve been a victim from their staff as I said its an classical exclusive cup why it was stolen. On top of that, the Internet is completely useless with such a big property that there need to be thought out, maybe more hot spots and Internet access. Why would I report something like a cup if I wasn’t telling the truth it's insane. The fact that there is no investigation into who cleaned my room is also why it’s been taken. The cleaner in question knows that there is no comeback in this situation. I could not wait to leave. I am stupid to see lots of people complaining about different things, and still I decided to stay here It’s basic, not my usual choice, but due to staying in the country for such a long time, I thought it would be a good cheap option for me. On this matter the main lady and man on reception was disgustingly, dismissive and uninterested the man one telling me to call the police in a rude manner and a hand gesture to say go away and that he wanted to see the cup in the room in a photo as proof utterly ridiculous or that I should have put it in the safe..... it’s a cup of personal sentiment. On breaking the news to my son, I agreed with him when he said “ Why did you go to a crap hotel? You get what you pay for” Absolutely, the truth is. If you do something they don’t like you’ll be charged for it without care this I’ve seen with other customers. In this hotel, THE PAYING CUSTOMERS ARE NOT ALWAYS RIGHT. ACCORDING TO THEM ITS THE CHOICES AND THEIR RULES, regardless of how you feel or can prove.... THE CLEANER WHO HAS TAKEN IT, you're disgusting, not an ounce of respect for yourself and the job you do. Just know people reading this I would NEVER complain or write this if it was not true it’s of no money value. Rude Dismissive Non accountability The only good thing was the location NOTE: There are better hotels around the area than this one. Also, I read the reviews hoping for a different outcome from the bad complaints, but I ended up feeling the same as many paying customers. Cleaners are thefts my suggestion is if you decide to stay LOCK 🔐 YOUR BELONGINGS AWAY IN YOUR SUITCASE BEFORE LEAVING EVERYDAY I ended up not letting anyone clean my room, I went to another hotel I didn't feel comfortable after that.

Due bottigliette d'acqua, carta igienica, asciugamani puliti e stanza riordinata ogni giorno! Ottima posizione a Patong ma lontano dal chiasso di Bangla road, raggiungibile a piedi. Mare raggiungibile a piedi.

Location

poor quality staffs poor hygiene switches falling off, poor condition of bathroom(exhaust not working, shower not working properly) cockroach on the bed bad or non existent room service

It is quite and clean

They need to provide transport from reception to the room as the rooms are far and difficult to carry the bages especially if you are with family

It was clean and everything was functional. The aircon was good and hot water functioning well.

The only reason why I booked this was because they had the 4 single bed option. When we arrived, they said that they did not have such an option. But I showed the booking document to them and it clearly indicated 4 single bed.. There was four of us. They also wanted to hold on to our passports as a deposit, which I did not agree to. So alternatively, they would take 1000 Baht as a deposit. (A bit of a silly policy if you ask me)

Camera grande con la piscina davanti. Zona silenziosa ma ben servita da ristoranti, 7/11 etc.

In diesem Hotel sind fast nur Gäste, die russisch sprechen.

No good

If staff spoke English better

Bra hotell med närhet till restauranger och nattliv. Skönt med eget poolområde till några rum. Kan bli lite stökigt ibland med massa lekande barn som skriker så mycket som dom kan och ingen som säger åt dem att vara tyst även fast det är efter tiderna som man får använda poolen.

I like swimming pool

Worst property

Nothing

Only the location wasn’t that bas

Everything, bad smell in the bathroom, they never cleaned the bathroom. We had to draw the attention that the bathroom hasn’t been cleaned after our second night there not even our teacup. The room was a mess. Only the bed was done. the shower was really bad the water burley comes out. It’s like a sprinkler. Very rude employees. They try to rip us off by telling us that we broke a water glass. This never happened and they tried to take money from our deposit because of this. We had booked bed-and-breakfast , breakfast was from 7:00 till 11:00, we went for breakfast at 10:00 but they told us that there weren’t any food left and they were not going to top it up so we ended up having no breakfast even though we had paid for it.

Everyone in the hotel had at least a 24 hour illness I believe from the air con breakfast Not worth paying the xtra for not enough sun beds

Very nice pool ,gardens and lawn very clean ..

No hot water, Tv reception very poor ,No safety box in room.

The hospitality

no eat because not halal

no