Hotel y Suites Los Encantos

Todo muy cómodo

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La ubicación.

No teníamos cable, el internet era muy inestable, al ir con niños se enfadaban cuando estábamos en el cuarto, además el aire no refrescaba bien y tiraba agua. En realidad las instalaciones están muy bien, los cuartos muy bien solo los detalles que describí anteriormente.

Allt var bra, rummet, poolen, läge, personalen. Superbra!

Att elen gick när det var storm, men inget som stället kan påverka. Allt som allt var allt mycket bra!

Clean room with AC, comfortable bed

Check in staff did not inform me there is a separate code for the gate which is locked at night. Just handed me a key and pointed me at my room. Later that evening after dinner I was locked out and nobody there to answer the phone or let me in until 7am. Really disappointed especially since they did not reply to my messages for over a day after, and did not offer anything for my troubles. Luckily a friend let me stay over or I'd have been sitting on the sidewalk all night.

The place was nice and clean. Not too far from the center of town.

The lock on the door was not working. We could not lock the room from the inside. The AC unit was not working properly. I went in June it was very hot and humid so it was very hot in the room. We were not able to sleep comfortably because it was so hot.

The pool, area, vibe and how the rooms looked

The staff first gave me a dirty room, second no soap to wash my hands and third no towels to dry with.

La ubicación y las instalaciones

Al ingresar la primera noche tuvimos un contratiempo y llegamos noche, cansados y el encargado del turno nocturno no nos dejaba entrar nos dijo que estaban todas las habitaciones llenas y le mostramos la reserva y aun asi decía que no. Nos tuvo 1 hra esperando y como vio que no nos íbamos a ir "se acordó que había una reserva". Fue un contratiempo desagradable porque estaba en estado inconveniente y tenía su fiesta.

Ubicación

Muy exigentes con sus reglas

La ubicación, la amplitud de la habitación, el balcón de la habitación. Que tenga frigobar y microondas. Personal atento

Falto un día la señora de la limpieza y ese día no se limpio la habitación

Todo la amabilidad de Sra Martha y el personal 😊

The suite was very spacious, huge shower and nice kitchen. The beds were comfy and it was very quiet at night, loved the little balcony to sit and enjoy coffee in the morning. Short walk into town - could not have asked for a better place to stay!

El servicio del personal fue increíble super amables y atentos

Good value

No complaints

Réception et services manifique

J'ai adoré Sayulita Personnel

Hotel très bien placé, très sympa et le personnel était vraiment gentil.

La piscine n’était pas chauffée et un peu de mal à régler la température de l’eau dans la salle de bain.

Ubicación excelente y todos muy amables

El agua de la alberca un poco fría

La ubicación, la alberca, la habitación.

Había chinches

Limpio, arejado, un espacio bueno del quarto para familia amplio, cozina con acessorios suficientes, toallas, excelente localização..Com certeza regresaremos ..

La habitación es muy amplia y cómoda

El trato

It's just off the Main Street and sheltered from traffic noise Not too far from central area

Las instalaciones. Aunque la alberca no tiene calefacción hacía tanto calor que no era tan esagradable

La recepcionista, desde la reserva solicite en PB debido a lesion en rodilla de mi acompañante. No solo no nos dió PB sino q nos dio 2o piso, al solocotarle cambio comenta q estan ocupadas las habotacoones sin ser verdad, y todo elntrato durante la estancia mal

Site was quiet at night, private, very safe with secure perimeter. Excellent pool and garden area Restaurants and convenience store 50 meters from entrance. Excellent location on flat part of downtown core.

Seniors should request lower level suites if climbing stairs are too demanding.

My family loved that it was a bit removed from all the mass tourism. The family that ran the property were so exceptionally kind and friendly. The room was very comfortable and we loved the pool. However, the owners were really what made this property special. We felt very welcomed!

It was all great!

Excellent property the rooms were very clean and the staff at the front desk were so kind and welcoming. The pool was clean and cool to swim in during the heat of the day. They had outdoor showers to rinse off after the beach. The staff changed our linens half way through our stay upon request which we were very grateful for. If I was returning to Sayulita I would definitely rebook!

A little further from the centre of town but very much walkable

Nice condos

El hotel esta muy bien ubicado, a la entrada de Sayulita pero lejos del ruido. La habitaciones son suites grandes, espaciosas y limpias, cuenta con estacionamiento dentro y tiene área de jardín junto a la alberca.

No hay televisiones en las habitaciones pero no hacen falta.

Todo en general esta bien precio calidad

Solo faltan unos tapetes en la habitacion pues el piso es muy resbaloso

Me encantó la propiedad muy limpia y cómoda cerca de una buena área el personal era muy amables una excelente lugar ideal para familia

, lo único malo es que la ubicación que me daba era una cuadra adelante y al principio me perdí no sé si era por mi GPS o la ubicación está mal pero fuera de eso

Cerca de la playa, muy cómodas las habitaciones.

Que una habitación no tenía tv

nos tocó en el último piso, y yo no puedo subir tanto escalón

La chapa estaba dañada desde que ingresamos al cuarto y tuvimos que asumir el pago, y justo viendo los comentarios del lugar, me di cuenta que en ese mismo cuarto a otras personas les pasó lo mismo y tmbn les cobraron, creo que dar un mantenimiento sería mejor, que estar causando inconvenientes a los huéspedes y hacerlos pagar por algo que es responsabilidad el establecimiento

It was clean

Buena ubicacion

.

El hotel está muy bien y comodo

La actitud de la encargada, me pareció algo prepotente y la cocina estaba sucia la estufa y el horno de microondas

La alberca limpia y muy bonita Las habitaciones muy amplias y cómodas

Todo excelente, la calidad, limpieza ambientación el personal la dueña Marta! Muy amable, totalmente recomendable!! Si tenemos oportunidad de regresar vamos directo ahí !!! 10 puntos!

EXCELENTE DEL PERSONAL MUY SMABLES RECOMENDABLE

Está, muy bien ubicado, a dos cuadras del centro pero lejos del bullicio, instalaciones con muy buen mantenimiento, personal amable y atento, camas muy cómodas, cocineta equipada con todo lo necesario para hacer un rico desayuno, además está frente a un ministerio, así que si olvidas algo, sólo cruzas la calle a conseguirlo, la alberca a de buen tamaño y en general muy agradable.

En realidad nada me disgustó.

Buena ubicación de la playa y el centro, se puede mover de un lugar a otro caminando. Instalaciones muy cómodas.

Lo único malo es que no cerraba la puerta de la ducha y salía agua al bañarnos.

Excellent stay. Great attention to detail and very accommodating

Todo muy limpio y seguro, muy amables y serviciales .

I’ll be back!

affordable and conveniently located. Our second floor room had two beds, sizable kitchen and bathroom and a fun patio balcony overlooking pool.

Everyone was so kind and so merely care about the hotel and the guests staying there. Saying goodbye was like a farewell to new friends. My room was so bright and clean with everything working beautifully. I love the location… close to everything yet not smack in the middle of craziness… a quiet pocket ina bustling town and mi urea from super coffee, food, yoga studios, beach and hiking.

Safe, quiet hotel. Convenient location. Liked havin the 2 balconies and kitchenette.

Clean and quiet l don’t like no TV in the room

Friendly staff. Great location

The staff are always on site , super nice and readily available to help with anything you need. They have limited English so have google translate handy and you’re good! The cleaner was great! There are only a 3 parking spots on site so reserve ahead of time. They make room for 2 more but putting them in the driveway then want to keep your keys if they have to move your car to let someone else out. The car & walk in gate are locked every night by 9. They have strict rules which is great but a bit annoying as we had to ask permission or got questioned every time a friend came for lunch or dinner. There was this rule about your guests can’t even use your bathroom and we were told she could be by the pool or use pool bathroom only. She never slept overnight. So kind of annoying that the owners are like this but maybe they had issues in the past? The kitchen was also poorly equipped but the staff got us a few more items to work with and we made do. Our room with 2 balcony’s was very comfortable , a 5 min walk to the beach, market and many restaurants. Also there is a little convenience store right across the street too. It’s only about a 10 min walk to the main square . The flag week festivities were really quite something. Lots of music, horse dancing ect but we were not expecting so much noise , definitely hard to sleep. The fairground was set up for this week and was right below us and quite loud until 1:30 am but the whole town was noisy. Quite the party town that week!

For the most part we enjoyed our stay. The location gave quick access to numerous restaurants and services. Staff all very friendly, helpful and efficient. We were pleased with the room layout and the two balconies which gave opportunities for morning and afternoon direct sun. Our upper room also gave us a great view over the town. This was fantastic until the last week of our stay when the carnival was set up on the town baseball field and blasted loud music well into each night. Also, unfortunately the pool was not useable during our 24 day stay from January through February (cold and in shade from the sun). We will check festival dates prior to our next booking!

Wonderfully people! Very clean accommodation!

Nos encantó el Hotel! Muy bonito jardín y piscina, habitaciones cómodas y limpias, con balcón privado y cocina completa! Cerca de la playa y del centro en una calle tranquila. El personal de recepción es muy amable y atento. Gracias!!!

muy limpio y seguro

Very convenient to walk to everything, clean and very friendly staff

Very nice accomondations. Would stay there again.

What an amazing family that runs this hotel. We thoroughly enjoyed our quiet stay and were treated as a member of the family. The staff were so kind and the facilities were very clean and well kept. My only regret was that i couldn't stay longer.

The property has no elevator we had to go up to the 4th floor with 4 bags no elevator definitely an older person can’t do it I don’t recommend this place for anyone who has any heavy item to take to the room no parking available only parking on the street they have only 4 spots inside behind each other where u have to leave you car keys so they can move your car if they have to the hotel staff tried to charge me double the charge because i have reserved the 2 queen beds and should up with my Doughter so total of three and paid for 2 queen beds based on Expedia policy when u reserve 2 queen beds you are allowed to have 4 people anyways do your homework

For the cost and location, it’s a perfect place for reasonable travellers.

Excelente hospedaje muy buena atencion volveria sin duda!!

This place is clean, quiet, safe and very well maintained.

The entire staff was very friendly and accommodating. Marta was outstanding and always had a smile on her face. I was lost trying to find the hotel and she picked me up on a golf cart. Silver also was very kind and loved chatting with him. He is very knowledgeable about Sayulita.

AC broke and it took at least 5 hrs to fix it. Short staffed

THE LOCATION WAS VERY GOOD IT WAS CLIN AND THE BED WAS BIG

THE LADIE AT THE FRONT DESK WAS VERY RUDE WE ASK FOR A IRON AND A HAIR DRAYER AND SHI ANSWER VERY VAD ALSO IN MY ROOM THERE WAS NOT TV AND THE BATHROOM WAS TO SMAL

THE LOCATION WAS GOOD

THE LADY IN THE FRON DESK WAS VERY RUDE WEN WE ASK FOR SOMETHING

Staff were friendly and helpful. A good central location for walking to the beach or anywhere in Sayulita. The room was a decent size and the interior balcony was quite large; good for meals and for the kids to play. The hotel courtyard has a gate for controlled access at night with night staff so felt very secure. The pool was clean and had a good barrier around the shallow end so the younger children could play safely.

The initial room cleanliness in the bathroom was poor with toothpaste marks on the walls and pee trails down the toilet base. The kitchen cupboard handles were sticky and there was grease spatter on the tile backsplash. The microwave and top of fridge were greasy and dusty. All issues were easily visible at a glance or just by touching any of the cupboard handles. Basically the cleaning focused on the floors but didn't cover the level of cleaning between guests that would be expected. The bed mattresses were quite hard and made it difficult to sleep. The town of Sayulita itself is quite noisy with motorcycles and vehicles with no mufflers racing down the streets at all hours of the night. Mobile vendors (bakery, propane exchange, metal recycling, etc.) drive around starting early in the morning blaring taped advertisements at high volume which disrupts all conversation and lacks any class. Disappointing disruptions to an otherwise enjoyable destination and nice people.

The staff was beyond welcoming and invited us to a special dinner we really enjoyed our stay here highly recommend!

Great location. It has such a beautiful courtyard. It’s a shame that these older units are in such poor condition on the inside. The Staff were very accommodating and polite and nice. 😊

The Beds are extremely old they need to updated. The shower was filthy. Shower glass needs to be cleaned and re-caulked. The toilet was leaking where it attaches to the floor filthy. Kitchen lightbulb was burnt out the hood fan lightbulb was burnt out and falling apart. Fridge was very noisy when it started up. The ceiling in the bathroom was black mold, needs to be cleaned and painted.

We loved the private spacious deck that looked out over the pool. We enjoyed our morning, coffee, and meals, there, and after being out adventuring it was a great place to enjoy the gentle breeze blowing in and play a game and visit. It is close to all amenities. A great French bakery across the street. Wonderful restaurants close by, and a short walk to our favourite part of the beach. The staff were gracious and accommodating.

There was maintenance going on while we were there. It speaks to the care that they take with their resort which is good, but the pool and hot tub were not heated which was disappointing.

Air conditioner not working properly

Loved this hotel...the location was fabulous, staff were super friendly and helpful!

The pool could have been warmer

This boutique hotel is in a great party of town. It is super close to an amazing beach but also close to the main town…. but just far away so that it is quiet at night. It has everything you require for a vacation with a nice balcony and kitchen if required. The beds are firm and comfortable with a very nice view of the city from the front balcony. There is also several little grocery stores around and extremely walkable area. The little golf karts are not really needed.

I absolutely loved the two balconies. Sit in the morning on one to have coffee and watch the sun rise and sit in the evening on the other one to watch the sun set. The room was set out great, like the newer modern appliances and large shower area. I liked that the hotel was close to the beach, had a grocery store and Farmacia right next door. A bakery and a meat market across the street, and bus depot only a block away.

A little disappointed in the pool area, since there was no where to put the lounge chairs to lay in the sun. Only chairs where available to sit in sun, unless you wanted to lay on cement right next to pool. My room did not have any bottled water, I had to purchase from the store. Some rooms had a ceramic water holder and there was one by the front desk but only had glasses to use. Mattress was firmer than I like.

Great location to get around everywhere in Sayulita. Very nice, quiet, safe hotel. Two utdoor balconies were nice. Shade on 1 side, sun on other. Noisier on street but could look out, quiet side enjoying the nice view of the pool and trees.

For me, the bed was hard. Would have liked larger inside space, sofa to sit on with small table. But was as advertised, two beds. Outdoor chairs were worn. Worried they might break when sitting, thankfully they didn't.

spacious rooms, beautiful balcony

No blankets, no hairdryer, no beach towels, limited toiletries

Great location.

The beds were extremely uncomfortable.

Fantastic staff, fantastic hotel

El hotel muy bien, pero el servicio muy malo, me quede 3 noches pero solo 2 me hicieron el aseo, no me cambiaron las toallas, ni me Dejaron papel higiénico, tuvimos q comprar uno en tienda, al día siguiente reclame con la encargada y solo me dijo q no llego el personal. Q había dejado indicaciones de q me avisaran y nos entregarán papel y toallas limpias, lo cual nunca pasó, pésimo servicio.

Location and upkeep was good. However, the wifi signal did not reach my room and the bed was uncomfortable.

The most friendly staff. Made us feel very welcomed. A bit noisy as the property is very centrally located. I recommend staying if your looking for comfort on a budget.

Muy amables, la estancia excelente!

room and property was clean and nice, quiet location. very comfortable bed! Staff was always smiling and polite.

El hotel está muy bien en enerel. Con una alberca muy agradable, muy amable la gente de la recepción, una buena ubicación. Cuenta con un estacionamiento dentro de las instalaciones que es muy pequeño. Mi única queja fue la habitación que nos asignaron, está en la planta baja a un lado de la recepción; por lo que por las mañanas desde temprano se escucha mucho ruido, de la calle y el tráfico, pero sobre todo de las personas que están en la recepción. La habitación es muy pequeña, encerrada, con la ventaja que tiene aire acondicionado.

Un lugar bonito la alberca muy bien la habitación también lo único es que enfrente hay una construcción y desde en la mañana muy temprano comienza a trabajar lógicamente uno va de descanso y el ruido molesta pero en general todo estuvo muy bien

Excelente trato Excelente servicio muy limpia las habitaciones amplias todo muy bien lo recomendaría ampliamente