Puerto Nuevo Baja Hotel & Villas

I booked a room for 4 but they charged me 108 dollars more because they said it was for 2 kids. The room was hot and the fan was dirty with mold on it. The partial ocean view was completely covered by an old palm tree that needed trimming. The WI-FI did not work in the room. The outside was beautiful though.

Quiet and safe place

Very nice just the stairs to get to my room Parking was far away from my room

Really disappointed with our stay this time around we have stayed multiple times but this visit was not acceptable, pool super dirty , people eating in the pools , super noisy at night loud people kids running through hall ways plus we were charged for my 13 year old as an extra ( adult ) so that was unexpected so don’t think we will be coming back soon which is unfortunate because like I said we have stayed here with no issues in the past ( plus the lady in the reception was rude )

El mejor hotel ser as de la playa para vacation con la familia, y en mi caso con niños especiales muy atentos y todos los servicios super . Me encanta .

Ocean view is great, pool area is nice. The suites need upgrade a bit run down and dated. But everything else is great. Staff very friendly!

The view from the villa was beautiful.

the property was old and i paid for air conditioning and got a fan. The villa had 3 bathrooms and 2 out of the 3 were not working. Sheets were dirty ,

Great pools and the ocenview is amazing

The room was not cleaned and no hot water. I kept calling the front desk 4 times to let them know and they kept saying the water will be running n a few minutes. Well, we waited for over 4 hrs n no hot water.

Room was clean with an ocean view. Staff was polite, knowledgeable and helpful. Most staff could speak English and those who didn’t actually understand my Spanish (amazing, as my Spanish is sporadic words). The AC worked fairly well in my room. There were no electrical outlets in the bathroom/sink areas, so just adapted. There was a party outside on the grounds on Saturday night, but noise was stopped after 12:30, so sleeping commenced from that point on. Overall it was nice, I would stay there again.

The room was clean and spacious and check in and check out services were fast.

Loved the ocean view, enjoyed the jacuzzi & pool, restaurant buffet was good! Walked to the market "Calimax" and to Puerto Nuevo for dinner. Also had some delicious birria tacos just a block away!

My villa look towards the ocean. Clean, towels and blankets clean. Outdoor pool clean, indoor had strong smell of chlorine/ dirty mop. Other that OK. Playground decent good for the lil ones. Clown/horses show awsome. Recommend

This hotel was so perfect! They had so many options when it came down for food.

Room had no air conditioning or ceiling fan. No elevators it was a hassle to carry luggage up and down stairs. Show was good and entertaining and food there was good.

Clean room, clean bathrooms very family friendly specially because I have a toddler indoor pool was perfect with kid playgrounds and shows where entertaining. We will definitely come back

They take fo ever to sign you in

The room itself was nice but on our second day there. The water and power went out for more than the entire day! Which was frustrating because we’d have to walk to the lobby to use the restroom, we complained multiple times but all they said was that they would send someone to the room to fix it and never did so from 3pm-9:30pm we had no water or power.

Clean room staff was amazing ocean view room

Everything about this hotel was great. Not one complaint. Beautiful and clean!

Great place to stay.

Me encantó todo

Service was not good and the villas were dirty

there were no towels in the room nor the pool, no airconditioning, no soap

Everything was great except that I had to go to the lobby for everything else that we needed.

It is a family friendly resort.

Hotel is well kept and clean staff is amazing nice and great customer service room was amazing with view of the ocean and pool will recommend this place to friends and family

Good views

Excellent!!!

Very loud and not a lot of food options.

Wonderful place and good staff.

Horrible experience. They gave us the wrong room, the outlets didn’t work, and they charged us extra for air conditioning, but it never worked. No one ever came to check it. The room was dirty and had a bad smell. Overall, a terrible experience — I do not recommend it.

I have been staying, in this hotel for many years, it is looking better, day by day, hope they install AC soon.LOL

The Puerto Nuevo Baja Hotel and Villas has history and charm, having been built in the 1970s, but it definitely shows its age and could benefit from modernization. The show during our stay was excellent. That said, several issues stood out: the apartment lacked proper air conditioning, the outdoor chairs were broken, the window screen needed repair, and the shower did not drain well, leaving standing water. While housekeeping did a good job, these maintenance problems affected comfort. For the price, I expected more. Considering this is Mexico, the cost felt high—especially when compared to the Hyatt in Tijuana, a four-star property that is actually less expensive and offers a much more modern experience. In summary, it was a decent stay with good service, but the property feels dated, and the value just isn’t there compared to other options

Todo muy bien lo único es que no ay elevador

Buffett limited, servers not polite( like robots). Room smell like old wood, dirty sheets, no air conditioning, window saling off, sofa bed not working properly ( had to get a staff member to try to get the sofa bed out and put it back in place). Bathroom door not working ( not locking). To much drama to eat together if you got food from different areas of the hotel. Terrible experience. Very upset. Not going back. I'm very open minded, but this place it's not what they promised. I have more to say, but I think my point is there.

The room was warm and didn't have a a/c unit. Toilet was leaking from bottom.

Pools were extremely busy and the rooms didn’t have air conditioning. Ocean views were beautiful.

Great room!

Nice family vacation. The resort is very kid friendly, there’s a mini zoo, playground, two pools, and lots of grass to run around in. There are lots of stairs, so be prepared to walk. Room was spacious and clean with two bathrooms and multiple beds/pull out sofas. Only cautionary thing was that we stayed in a second story room and the windows to the ocean didn’t have screens, something to be aware of. Resorts is also in walking distance of the puerto Nuevo shops and restaurants. It was overall very nice and we will return!

Dirty sheets

Rooms are clean

The view the out pool is great

Dirty bad service from front desk

Place is great but if you have small children they will not sleep loud music from other rooms till 330 am and security won’t do anything about it

Love this place family oriented love the fire pits at night with the ocean waves.

I really like this hotel very family friendly but not noisy this trip we had no towels in room but no biggie we just asked for them

Clean room with coffee maker in room. Comfortable bed. Buffet brunch is very good. Nice view of the sea.

Nada que ver acomo se muestran en las fotos no tenia aire acondicionado no teníamos wifi fue una mala experiencia y jamás volveré a ese lugar no lo recomiendo para nada mal olor en la habitación no vale lo que cobran por noche

It was good the only issue make sure to select AC on title to asure you get room with air conditioning

Dirty

These properties don't have A/C in the room, pool super dirty

Beautiful property and wonderful staff. Maggie in the spa is a jewel. Too many kids and noisy at night.

The staff is great ! The receptionist that helped us check-in was kinds to us and my daughter , but the pool was so dirty all the time . People would have their music too loud . The food at the kiosk not so great .

Great place!

Thank you

Friendly staff gated security

The facility requires some minor repairs that will improve appearance and personal safety.

10/10 The best for family fun

Las instituciones está viejas y no tiene aire. Acondicionamiento

The indoor swimming pool was very dirty and stink

Been here a couple of times and my kids live it, this time around we checked in and the restoom was not cleaned had urine on seat and it had the tear paper that's states its clean. It had no AC and it was extremely humide

Overpriced underwhelming

Had a great time with the family. Friendly personnel

Todo bien, pero el baño muy mal diseñado... El agua se chorreaba, teníamos casi medio cuarto inundado... Nos prestaron un ventilador solamente 1 día, al otro día sacaron en ventilador, pasamos calor... Deberían mejorar un poco pues los precios de las habitaciones no son tan baratas

It was overall a nice place. They don’t allow kids in the jacuzzi which is unfortunate because it is very much a kid friendly place otherwise. The pool was not very heated so this made the pool experience not enjoyable for our family, which was the whole point of our vacation. To sit and relax by the pool.

wide open space walking area and greens of course beautiful ocean view and dinning & bar . But only a foot Note : i notice night time around pool area the adults bringing in some glass beer bottles so might patrol that area more thank you and your team & staff

Too many stairs

Great property! Only thing is no elevators & LOTS of stairs!

I absolutely had an amazing time with the family. The staff was friendly and knowledgeable. I will definitely return

Overall the property was great. The only 2 reason I rated a 3 stars is because mattresses are really old and worn out and there is no ice machine available. Not all rooms have refrigerators and I wish I would have read throughly before booking. Free ice is offered in a cup and the bar is cheap about it, otherwise they’ll sell you a bag of ice for almost $3 USD. The staff was nice, helpful and friendly. The hotel entertainment is great and if you feel like staying in there to eat they have a variety of buffet breakfast and lunches which I didn’t try but smelled good. If you are going to party and don’t care about the mattress then you’ll be fine. I was there for a small getaway with my hubby and to be priced at average American hotel a night the I would expect at least a good bed and decent sheets. Also all you get is a fan. No AC which is not bad because weather was great when we went. I do believe they are few rooms with ac option so look out for that. Baja tends to have gloomy weather evenings and mornings so we were fine. It’s walking distance from calimax and other restaurants and shops. Overall, the beds are important to me so I would not stay if I’m going to try and relax but I would stay if I’m going to go party in Rosarito, puerto Nuevo or Ensenada

I will NO recommend this property to any senior or person with special needs, not friendly at all. No service dogs allowed wich is a big NO NO FOR ME.Is all steps. I guess if you have a young family with children is ok. Did not care for it will not be returning.

I liked that the

Love this hotel !!! second year staying and everything is so great !

Some updating in the rooms

Went for Baja fest and they offered a shuttle was cheaper than taking an uber and safer !

Great stay

Would not recommend.

I love this place been here more then 5 times

Everything looks so run down and old. Just feels very old. Beds were not comfortable. The pillows were like 5 feet high off the bed. The 2 pools they had were very foggy as if they were not cleaned in a while. The kids pool smelled like pee and it stank horribly in and out the pool

Nice hotel but no ac (just a fan) and no elevators. We walked up and down a maze of stairs to find our room. It was actually fun for me but I did not have a lot of luggage. Place is nice. Pool was kind of dirty. No beach access- just scary rocks. But it is pretty.

The place is nice and big for be with kids. Is not easy for people in weells chear inside and out side is dificiltud to enter for the doors.

Overall we had a nice family break but it wasn't perfect. Here is a list of things that would make me think twice about going back here: There is serious cockroach problem we kept find huge bugs in our room as well as an ant infestation outside of our room. They really need to invest more in pest control. They also need to decide if they want to attract families or young partygoers because the two don't mix. On our first night we had neighbors drinking outside in 4 am. On our second night our other neighbors decided to have a carne asada right outside of their room filling ours full of smoke. It seems there are no rules here. Next the lobby bar drinks were weak and terrible, they need to train their bartenders.The restaurant was super expensive and the pizza was one of the worst I ever had. Several times we went to the pool and there wasn't even one spare chair, so overcrowded. The rabbit encloser was disgusting, if you're going let the kids enter you should at least clean it once in a while. Despite the negatives, we did have a very nice family break and for the price maybe we can't complain. Undecied if I would come back.

No WiFi in the room and told by staff “it is what it is”. Cleanliness is not the best and the pools are not only small, they’re also murky. Restrooms have no ventilation, so, unless you shower with the restroom door wide open, the restroom are sticky, extremely humid, and gross, when you come out of the shower.

I was very dissatisfied with this hotel, i will not be coming back at all. The only good thing about this place was the pool and that was just okay not completely clean. The room we received was right next to the bar area and it was extremely noisy couldnt sleep at all through out the night because of the karaoke show they had that lasted way too long ! The reception area should warn that those rooms will be super noisy due to being next to the bar area, very upsetting couldnt enjoy the this stay. And they cpuldnt even switch our room ,the front desk was not helpful at all. The food and drinks were not good at all either so dont waste your money. The room had no AC and it was very stuffy and they provided a fan to connect BUT that room had NO available outlets only outlet was for the tv , how does that make sense!!! And the restroom had no towels ,we had to call for them to provide towels for the hands and to shower- this should be automatically ready in the room and the beds were soo hard and stiff after one night, we woke up with backaches. We reserved for 2 nights but we ended up leaving on the second night, didnt want to sleep there thats how unhappy we were with this place.

Everything was excellent the staff is awesome the rooms are very clean and comfortable the swimming pools clean and safe customer service excellent highly recommended they deserve 5 stars

they had a very nice restaurant and things to do on the property like a mini zoo for example.

The indoor heated pool was always very full, likely because it’s quite small for the number of guests at the resort. I was never able to use it, and the water looked dirty, which was disappointing. On the positive side, the morning buffet was good, and the evening entertainment was enjoyable — especially for families with kids. The night show was fun, but it was very crowded, and we had a hard time finding a table. They also mentioned offering fast passes for border crossing, but when I tried to purchase one, they were out and told me to go to another hotel to get it which didn’t make much sense. That said, the staff were very nice and friendly, which made the overall experience more pleasant and we did feel very secure. I also walked to Puerto Nuevo and an outdoor bar nearby — both were within walking distance and added to the experience.

Great customer service

They could add AC an a small redrigerator

Good

the sink had only hat water, I burned my hand I mentioned to the front desk, I was inform that they will send somebody wail I was outside and they didn't, I use the water and I burned myself for a second time, I complained to the front desk and then they send somebody after they saw may hand.

Everything

The hotel has great servies and excellent quality over all

Will go back soon

Property maintenance very well. Staff was very helpful and friendly. Front desk check in staff allowed for an easy check in/out. Security guards on site and at entrance were very friendly and welcoming. Waiters at the hotel restaurant were extremely polite and attentive to our needs.

Everything was ok exept they need a washer and dryer room

Loved that it had a covered pool. It was a litle windy and that option allowed for kids to stay until 9 pm in the pool.

Great place and safe loved it there