Vintage Grand Hotel Dubai

We stayed here for 7 nights during the conflict with Iran . We were only supposed to catch a connecting flight at Dubai airport when the troubles broke out and we were taken here.. We had an apartment which was massive and staff came to service it each day . All out food was included everyday , free of charge paid for by Emirates and UAE government. The staff were caring and kind during this difficult times .The hotel was full to capacity so lots of people to look after. Which wasn’t a problem for the staff . We cannot thank all the staff enough for their care , outstanding service and compassion. Would stay here again for sure .

I stayed there for almost a year and i can say that The Location is good but not the best during the season (little crowded) The Atmosphere is so nice, cozy and convenient for long stays with a helpful staff (especially Imane) she’s so helpful, friendly and helped me a-lot in every situation. Rooms are very nice Totally recommended

I had a wonderful stay at Vintage Grand. The hotel was spotless and well maintained. I really appreciated the peaceful atmosphere. The food was great throughout my stay and e everything tasted fresh and delicious. I would like to specially mention Sushila, the housekeeping assistant, She was very helpful and friendly and was always attentive in keeping the room neat and tidy and was consistently helpful.

Terrible. -poor service -not very attentive staff -all day dining restaurant not very “all day” -could not assist a stranded guest during the night -dirty rooms -moldy shower -dirty bath tub If you are only going to need a bed to sleep in book here. Otherwise for comfort n cleanliness, try elsewhere. Arrived from day errands around 5pm and found room uncleaned.

Check in to the apartment hotel was a mission, only one computer working and staff overwhelmed. Took over 25 minutes with me doing an online check in. Platinum Elite not recognised and you will get NO benefits. No breakfast no points. No recognition!!! Day 2 came back to my room, no towels, no water and tea replenishment. Had to call and wait 30 minutes. Service is extremely slow and is a hit and miss. Marriott seems to take on old underperforming hotels and managers them, this will not work as we are expecting Marriott service level but the mentality of staff is not there. Just an awful experience. Rooms smelly and road noise and construction noise is clearly heard in rooms. Spoke to the duty manager Ahmed, no real solution came tru, as the other room offered was small and stinky. Please get your act together. We spent over 50 + nights in a brand not to be treated like this.

My stay at this hotel was excellent. The room was neat, hygienic, and very comfortable. The staff were friendly specially Pratima, she is so polite and friendly.professional, and always ready to help. Food quality was very good, and service was quick. Overall, it was a pleasant experience and I would surely choose this hotel again.”

⭐⭐⭐⭐⭐ Truly the best receptionist team in Dubai at Grand Vintage Hotel Dubai! A huge thank you to Imane, Salma, Ali, and Khadija for the outstanding service and warm hospitality. From the moment you walk in, they welcome you with genuine smiles, professionalism, and a positive attitude that instantly makes you feel comfortable and valued. They are always helpful, well-organised, and ready to assist with anything you need. Their dedication and friendly approach truly reflect the high standards of the hotel. Highly recommended – this team sets a perfect example of what excellent customer service should be 👏

The hotel sits well outside central Dubai, roughly 25 to 30 km from the city and around 6 to 8 km from the Jumeirah area. The property is split into two connected buildings. One houses the main hotel and the other serviced apartments. We stayed in the apartment block but had to walk across to the hotel for breakfast and other meals. The apartment itself was spacious and comfortable, with very effective air conditioning and plenty of room to move around. An extra bed we had requested in advance had been missed initially. It did arrive later after a wait of about two hours, but it was old, unstable and on wheels, which was disappointing for a relatively new Marriott affiliated property. The apartment building lobby felt dated, closer to something from the 1990s, with small retail outlets selling miscellaneous items displayed on utilitarian metal shelving. By contrast, the hotel lobby was modern. Unfortunately, the first thing we noticed there was cleaning equipment left in plain sight near the toilet entrance on the mezzanine, which did not create a good first impression. Room service was effectively nonexistent. Simple requests such as extra towels or general questions required multiple calls and some patience before reaching the right department. One clear positive is the complimentary shuttle service to various locations, which is very useful given the hotel’s location. These need to be booked in advance. Breakfast was served in a large dining area with a broad selection. Western items such as eggs, breads, croissants and toast were done well. Indian options were less consistent. Idlis were undercooked and parathas lacked authenticity. Overall, breakfast was still satisfactory. Staff were a highlight throughout our stay. The restaurant manager appeared tireless, the egg station cook became more cheerful as the room filled up, the entrance staff remembered us each morning and reception staff were efficient and welcoming. All things considered, this is a solid and reasonably priced option if you are comfortable staying outside central Dubai.

Convenient for my work place of Dubai Sports city. The breakfast is really good, polite staff, caring too. Pratima working in the restaurant on first floor served us every morning with a smile. Really appreciated I would like to come back next year too.

Excellent service and the boy Ali Hamza was outstanding and he looked after us exceptionally well. Checked in and checked out was very swift and welcoming. Yes as I mentioned above the staff Ali Hamzah at concierge was outstanding, very humble and so respectful. They way he treated with me in regard of my luggage sort out was unbelievable.

I stayed at the Vintage Grand Hotel from 28th November. This was my second stay at the hotel, and just like my previous visit, it was once again a very pleasant and comfortable experience. I would like to specially mention Lalit, the housekeeping assistant, who was always attentive in keeping the room neat and tidy and was consistently helpful. My thanks also go to Ratheesh, the housekeeping supervisor, for his support and professionalism. In the restaurant, I would like to sincerely thank Fatima, Swapnil, and Chef Hasan for their kindness, helpfulness, and excellent service throughout my stay. Thank you all for making my stay enjoyable and memorable. Susil

I had a wonderful stay at Vintage Grand. The hotel was spotless and well maintained. I really appreciated the peaceful atmosphere. The food was great throughout my stay and e verything tasted fresh and delicious. Special thanks to Swapnil and Priyanka from the staff...They were extremely helpful and made sure i had everything i needed. Their service really stood out and made my stay even better... Thank you!!

Rajdip for the wonderful Mocha and Iqbal Hussain for superb room service. Supervisors on rach floor were super helpful!

An amazing experience! Outstanding customer service — they help you with absolutely everything you need. Truly top-notch and highly recommended! A special shout-out to Maybeen for taking such great care of us these past two weeks — thank you for making us feel so safe and supported! Everyone had been so helpful!!

This was my first time at this hotel after the renovation. I really liked the new design. All the staff are very experienced, especially Miss Iman.

I am staying here for a long time. Vintage Grand Hotel is best and the staff all nice. I would like to special mention for Neelum from guest relations. She’s very kind, professional and attentive. I would recommend this hotel.

Been here for many years i would like to say special thanks to Ms Neelam Guest Relation Officer who is such a nice and solution provider person always smiling and polite towards guests Enjoying every day here its like a family highly recommended

Excellent service, great location, room cleanliness, friendly reception staff especially the Guest relation officer NEELUM. We enjoyed our stay fullest.

I stayed here last year, and this is my second year. I’m really enjoying my time at this hotel. The staff are very friendly and always make sure I feel comfortable. They are attentive, helpful, and the activities and services offered add so much to the experience. Special thanks to Neelum, Claudyn, and Emane for their wonderful hospitality, and appreciation to the whole team for making my stay memorable. Room 305 ❤️

A great place to stay or have dinner at or meet people. Very friendly and responsive staff, who go out of their way to even cool off menu items on request. Staff like Akanksha, Neelum, Raj & Janice.

Thank you imane and Janice for your help amazing lady's smiling full of energy and ready always to help thaaaaaaank you and always I will say it's my favorite five star hotel apartment and hotel rooms all perfect service clean breakfast as well all good

Disappointing from the start. We were a group of seven friends, booked 2 apartments. • The listing said there’s a swimming pool — there was none. • They never mentioned a deposit. At check-in we were charged 500 AED, gave $200 in cash, and got it back at a terrible exchange rate — we lost money. • Staff was rude, unhelpful and unprofessional. No support, no hospitality. This was supposed to be a vacation, but it felt like a scam. Absolutely not recommended. Разочарование с самого начала. Нас было семеро, бронировали 2 апартамента. • На сайте указано, что есть бассейн — его нет. • Депозит 500 AED не был указан заранее. Взяли $200, а вернули по заниженному курсу — потеряли деньги. • Персонал грубый и неприветливый, никакой помощи и желания решить вопросы. Это не отдых, а стресс. Категорически не рекомендую. Впечатление испорчено.

False advertising, poor service, and unfair money handling We booked this hotel through Booking.com because it advertised a swimming pool. But when we arrived, there was no pool at all — complete false advertising. The front desk staff were unfriendly and unwelcoming, with serious faces and unwilling to talk — we felt completely ignored. They took a $200 cash deposit, and upon check-out, said they would return it in dirhams. They gave it back using a low exchange rate of 3.5, so we lost money. The room smelled bad and was damp, with clear signs of humidity and poor ventilation. Overall, a very disappointing experience. The hotel does not match the description, the staff were cold, and the handling of money was dishonest. I do not recommend this hotel to anyone. Отель не соответствует описанию — обман и плохой сервис Забронировали отель через Booking.com, потому что в рекламе указано, что есть бассейн. Но когда приехали — никакого бассейна не оказалось. Это уже обман. Персонал на ресепшене неприветливый, лица недовольные, разговаривать не хотят — ощущение, что ты им мешаешь. Депозит 200 долларов мы внесли наличными, а при выезде нам сказали, что вернут в дирхамах. Вернули по заниженному курсу 3.5, и мы потеряли деньги. В номерах неприятный запах, влажность, чувствуется сырость и отсутствие нормальной вентиляции. В целом — очень плохой опыт. Реклама вводит в заблуждение, сервис на нуле, персонал холодный, а с деньгами — нечестный подход. Не рекомендую.

Amazing staff

Please note: I visited in 06/23, but unfortunately, that time frame cannot be selected. At this time the place was called "Ghaya Grand Dubai" My stay was extremely disappointing and did not meet any expectations of a 5-star hotel. The facilities were outdated, service was lacking, and the overall experience felt cheap and rushed. I can absolutely not recommend this place to anyone looking for quality or comfort. Definitely look elsewhere.

Very good

Good

I loved everything about this place... Only wish if they give us more than 1 towel per person per day... we had 4 people, 4 towels and that is it. We asked for more and they said no.

Nothing really good to waking distance! Far of everything.

This is not a 5 star hotel experience facility nor customer service. Rooms are old, very dark , smelly and very basic. Beds are super uncomfortable. Pool barely sees the sun. Carpet everywhere that is at least 20 years old. Location is not great but ok.

What was planned as a three-week business trip turned into an almost five weeks stay! We lived, slept and swam at Vintage. Hassan kept our apartment clean, made up our beds with great bedlinen and kept us well supplied with bottled water. We swopped family stories (he was about to go on home leave to Kerala). Brenda, Heidi and Su showed us where to find products in the well-stocked store inside the hotel. The potatoes and cos lettuce were delicious! We loved to have a quick chat and to greet each other in the mornings and afternoons. The pharmacy provided us with prompt advice, antibiotics and useful tips for contact lens wearers in the UAE - an eye bath! The pool and the gym were our refuge. Lying on your back in the water, you look straight up to heaven. Thank you to the lifeguards for keeping the water and the surrounds in such good condition. The engineering department arrived promptly to attend to matters. They even brought us a new washing machine. Reception was there at all hours to print out documents and assist with extending our stay. Security outside the hotel became our friends. We met people from Nigeria, London, Nepal. They found us taxis. They stowed our luggage. They welcomed us home every day after work Thank you, Vintage, for being our home from home! We would love to visit you again. O

Great place to stay

Reda in the bar was attentive and very happy. Always has a nice smile and nice vibe. Great staff all around and most accommodating. Always helpful. Great for anyone visiting from the UK as well appointed. Room was really comfortable and well serviced.

the Hotel in general was lovely and befitting of 5 stars however it is not in the best location, and there were a few things that didn’t sit right. We had to ask for a bed to be put in our room for our daughter, despite the fact the room was booked for 3 people! I had to ask twice to get the bed as well which didn’t aid my mood. The other thing that grated was that they wouldn’t provide an airport shuttle more than 24hrs in advance, saying they didn’t have the manpower therefore we had to get a taxi.

It was clean and comfortable, the staff was helpful and friendly and good choice of food for breakfast

The stay was comfortable and perfectly suited for a business trip. The property offered all the necessary conveniences. The environment was peaceful and relaxing, allowing for both focused work and restful downtime. Overall, it provided an ideal balance of comfort and functionality for a professional traveler.

Thank you imane and maeben to make me feel that I’m in my home very nice hotel all what you need is there pharmacies pool minimart restaurant I love everything , the staff is friendly housekeeping front office restaurant the bed very soft and comfortable there is a pharmacies 24/24 open

Didnt like food options and the grocery stire had bad fruit

The location is not good … long drive The overall hygiene is not of even 4 stars hotel The food and the breakfast is not a quality No shed to stay when it’s hot it’s even hot if you sit at the lobby

Brenda and samina the sucriu were Amazing. Customer service was 10 out of 10. So polite. Hotel was clean. Love all the staff. Will defo come back. ………………………………………………………,..,,,,,,,,,,;;,,,…………………………………………………………,,,,,,,,,,,,,,,,,….

The hotel is a classic beauty. The front desk staff were very welcoming and professional. I love the free shuttle services to the beach and malls. The pool and spa are very relaxing, especially after a long day of sightseeing. Will definitely return and recommend this hotel to family and friends. Thank you for a wonderful stay.

Rooms cleaned but towels never replaced had to call reception several Times for new towels, no shower gel everyday,lack of condiments for us as five guests. Toilet rolls low everyday. The apartment was lovely and spacious but the service really needs attention

It’s looks like 3 stars

The main advantage of this hotel is the location. If you are planning to visit Abu Dhabi or other areas it’s kinda closer. Overall, very average, limited dining options, noisy construction is happening in the building. Spa experience was terrible! Unprofessional staff and non relaxing environment. The dining area is not clean. I don’t know how it’s a 5 star hotel as it is quite average and low quality in different means. I read great reviews of this place and that’s why I booked here, not gonna go there again.

Good place to stay. Quiet & Nice area

Neelum was accommodating, went above and beyond to help us out after a very long travel. Hotel was beautiful. Everything is perfect here. We met her today at reception and she is very professional and very helpful. Thank you so much. We will recommend this hotel to others.

Clean and excellent place

I am a regular guest at this hotel. Hotel is amazing. It has so many facilities like 24 hours pharmacy and room service. Very neat and clean. I would like to special thanks to Neelum Guest Relation for the excellent customer service which I get every time from her. She is very kind, professional, attentive and helpful. She always assists me. Thank you so much Neelum. I will come back soon.

It’s amazing

My brother and I stayed in this beautiful hotel, I arrived around 10pm and at the reception there was Neelum, an exceptional, kind and professional person with whom we checked in very quickly and who was always available to us. The structure is clean, the cleaning staff is also helpful and kind and the rooms are clean like the rest of the structure. Thanks for everything, I will definitely return and recommend it to other friends for their trip to Dubai.

Excellent hotel, quite neighborhood and great location

Prerona was exceptionally helpful. thank you.

I booked the place at the last minute, 3 days before, on New Year's Eve, all the 5-star hotels in Dubai were very, very expensive, and I was looking for a hotel at a reasonable price, first time in this hotel for half board, and I was pleasantly surprised, it started with the reception, and I even received an upgrade, new hotel, large rooms, excellent room service, rich breakfast, and high-level dinner, and even free soft drinks, the New Year's dinner is no shame from chef restaurants, the hotel has a supermarket, pharmacy, laundry services, parking, and the hotel is located on Highway 44, so it was easy to get to all the main places very quickly (20 minutes), I'm sure I'll only go back there ❤️❤️10

Really lovely stay - I would like to thank Preona the manager for making it wonderful.

The place was nice.

Amazing basement car park. Friendly staff!

Good price

The window doesn't close well so there is some traffic noise all night.

Iftar buffet was delicious was many variety of food ouzi and shawrma was very good and sweet 😋.🥰👌..................... ...... .......................................... ................................................

The hotel is amazing. Very clean and modern. The staff are superb. Special mention goes to Akansha who is effervescent and goes over and beyond to make your stay pleasant

I had a very nice stay, the staff was very accommodating and pleasant.

The hotel is very neat, very clean the rooms are amazing, service was very good, my room was only check-in at 3pm but front desk Neelum she was the best, could get me a room early. I definitely coming back and hope to find front desk like Neelum. Thanks

The telephone was not working, had to remind number of times… water pressure in shower was low… Overall, the experience was bad … however, the junior level staff is courteous, but people at the senior level seems indifferent and do not pay attention to small little things.

It was a very place full of positive energy. I am always happy to meet your friendly staff Brenda, Yu and Kalyani at the lobby lounge they are super stars and very helpful. Food and beverage are excellent with oustanding service. Thank you so much for your hospitality.

Good value for price paid.

Good hotel

Hotel's location is not that great as its away from all the tourist places and not near any major public transport. Suiable for travellers with their own cars or taxi users. Room was excellent as I got an executive suite for the price of a standard double room, however the overall experience missed the X factor ! There wasn't a great view from the room but the space was plenty for a single user. Receptionists and hotel staff were very polite and handled any guest's requests in an efficient manner.

The rooms weren't that clean and very limited items available. We tried the restaurants we spent $100 almost and the food was not cooked properly we could'nt eat.

I was leading a business delegation to the Hotel for Arab Health. The Hotel provided us with beautiful suites. More so, the staff were personable, sincere and made the whole stay very enjoyable. Prerona especially was professional and had the business etiquette that supported our Trade Mission goals. I would also like to especially thank the staff over breakfast who were outstanding. We will certainly be using this hotel again that will include the conference facilities. We all highly recommend.

Great

It’s a wonderful hotel. I recommend it.

Vintage Grand Hotel cafe is an amazing place to sit down and do some work in privacy, the staff are always welcoming and smiling. Brenda and her team go above and beyond to provide a 5 star service for their customers. The food is always amazing and they make exceptional frappes. During my stay I came here every day and had a great time.

I had a wonderful stay at Vintage Grand Hotel! The staff are professional, supportive, and truly go above and beyond. The Fusion Restaurant offers an amazing spread—one of the best I’ve experienced—with delightful live stations. A special thanks to Manager Swapnil for his brilliant service. Breakfast at Red Diamond was exceptional, with quick and attentive service by Pratima and Shanil. The hotel also provides a convenient shuttle bus service. The Lobby Lounge Café is fantastic, offering a variety of coffees, teas, and a healthy menu. Overall, an outstanding experience—I highly recommend this hotel!

The hotel was nice, a little bit out dated, but mostly nice accommodations. Staff was friendly and responsive. No USB chargers for phones, no kids playground, some problems with breakfast buffet, overall okay stay. Buffet wasn't very kid friendly. I asked for a cot for our 2 year old and got a crib.

Good hotel, good services, reasonably priced, service was a little slow at times but overall good experience, would stay here again.

The room was kept clean every single day, and our stay comfortable enough. The upkeep in terms of aesthetic and condition of the apartment needs to be looked at - the sofa in our room was ripped and old and felt a little grubby. The room itself was dark and the colour of the furniture along with everything else in the apartment, didn't help the light. It felt very dark and closed-in. We had a kitchenette with no cooking utensils, pots, pans, etc. This had to be requested individually. However, the staff were extremely helpful and very accommodating, as were the valet team. Made our stay really comfortable.

The staff were great

All staff very friendly and helpful especially ladies in breakfast restaurant and room cleaners on 10th floor

Room doesn't have enough towels to use, bathroom wasn't really clean. Room is very dark even with all the lights on. Doesn't worth the money per night

The facility is clean but to far from the center. Breakfast buffet is good, dinner buffet is very expensive and the food is very average not enough choices.

The property was nice overall. I saw but did not visit the pool and tennis court and basketball court. Staff was polite and respectful. The two towers were pretty much identical but one was an apartment and one was the actual hotel. The shower door couldn’t close properly so water would run outside the shower and make puddles on the bathroom floor. Some mold was noticed in the shower ceiling.

Recommended

Welcoming lobby and handy to have shop, pharmacy and cafe inside the hotel. However the bathrooms could do with an overhaul. I could even reach the towels as they were at least 6 foot up the wall, maybe more. The plug for the bath didnt work snd the shower was freezing. Staff very abrupt, no smiles. Bed was tiny and uncomfortable.

Amazing stay

Clean convinient

The employees were very kind and courteous. Helpful, understanding and polite.

This hotel was listed as a 5star but in American standards it was 3.5. They have amenities like pool table, swimming, lounge & buffet, coffee shop and pharmacy. Don’t come thinking there is a traditional bar. The staff was polite but not knowledgeable - bare minimum information. Our room had a carpet “wet” smell and the shower leaked water all over the floor. We called for it to be repaired and after 3 calls they sent someone but it wasn’t fixed. The hotel was fully booked - I asked for a new room because no solution was offered and still was shut down. Housekeeping staff cleaned well but look a long time to get to our room (5pm). Buffet breakfast was the best offering for food. The area around the hotel is under development and it not walkable. Nothing to see. Plus is it’s close to the highway.

Nice property

Good property

Staff were amazing. Really nice clean hotel room. Facilities were amazing. Breakfast we great too, nice variety to choose from every morning.

The room had an unpleasant odor, and the lighting in both the room and the bathroom was insufficient

Excellent

The staff were great. The reception lady who checked me in was a great help and showed professionalism. Pradeep in the house keeping department was a great help.

I liked the accommodation and the rooms are spacious with a kitchen to prepare. Thank you.

Average and aged accommodation. Light fittings disfunctioning for example or the carpets stained. Excellent staff.

Good hotel with nice location and easy access to motorways.

Our fridge didn’t work and had to be replaced. The towels were so high up in the bathroom we couldn’t reach them. The bidet plug didn’t work. It was quite a dark room. Liked having a bath and separate shower tea and coffee facilities great.

The hotel was untidy. The bathroom door was broken and water was leaking. The sink was clogged. Room has unfamiliar smell. The staff didn’t clean room daily. No new towels were provided. Room is too far from airport and other attractions. We don’t suggest this room at all

It wa good enough

Overall experience here was nice, they take care of you to have a great experience. We had WiFi the whole 7 days we were there, shower was nice, AC nice temperature. It was close by a mall 14 min walk.