NUO Hotel Beijing

Long queues at reception during checkin checkout needs to be solved.

The room over looked a stunning garden with views of the city. The styling and cleanliness of the room is excellent but really from the moment I my driver arrived to the hotel I was in awe of the service. The breakfast lunch and dinner had EVERYTHING! and I MEAN EVERYTHING! The pool is a must go and just go overall, great location and take a bath in a tub overlooking it city with all the bells and whistles

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From having my bags carried from outside and getting assistance with my train bookings as well as info on climbing great wall

l have no complaints

Very convenient location. Staff were Very helpful and polite, particularly the breakfast canteen. My son loves the breakfast and swimming pool.

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Чистота номера, красивый ресепшн, расположение

Завтрак, очень слабый выбор, практически одна свинина.

非常满意。装饰装修风格艺术中式与现代舒适方便兼顾，服务热情人性，健身房和游泳池也非常好。位置好，出门步行距离就有各种餐饮小铺。已经不是第一次入住，以后还会来。

Le personnel est très aimable mais parle peu l’anglais

Nice beautiful hotel with big and clean rooms.

Far from the city but if you need to be near the airport, it is fine.

我们十年前就住过、这次感觉还那么新、卫生间的设计太舒服了、很宽敞、整体很大气的格局、视野很赞性价比太好了出门吃饭方便、

设置洗衣房烘干机就好了

Mijn zoon had eerder die week elders een allergische reactie gehad op eten. Zij zijn daar uiterst serieus mee om gegaan. Dat gaf een heel vertrouwd gevoel. Verder was alles zeer goed geregeld. We wilde een keer een fiets buiten het hotel regelen, alleen vanwege de taal kwamen we er niet uit. Een mederwerker liep met ons mee naar de fietsen om ons verder te helpen. Topservice!

Hotel was beautiful and staff was wonderful and helpful. The younger guys helped me navigate the Chinese apps and order takeout. The refrigerator in the room did not cool anything but they were very accommodating and gave me fresh ice regularly and stored my medicine. The rooms were cleaned daily and the fresh orchid in the room was a wonderful touch. Also, they stocked us regularly with water options (THANK YOU). The beds were very comfortable and the bathrooms were BEAUTIFUL (marble herringbone). I felt the hotel really made my stay in Beijing feel super luxurious. The hotel also had daily newspapers in Chinese & English which was a fun way to see what was going in China & also a fun keepsake.

The rooms were very moody but in the evening, there were times I wanted to turn on a light to see something. The hallways were quite dimly lit, which was fine but trying to find my hotel key in the dark elevators was challenging. (a little too dark in there) I also really needed the refrigerator in the room. It was inconvenient to have to get up every morning, get dressed & and go downstairs for a cup of ice ( although they always gave one to me w a smile) and cold coffee.

The property is beautiful and it was the perfect place to retire throughout the day as we were exploring Beijing. The herringbone marble elevators were EPIC. Also, the bathrooms were beautifully done.

The refrigerator in our room did NOT cool any of our food or ice. This was very annoying as we had to get up every morning and go out to order an iced coffee and we were unable to save any leftover food. I’ve was melting in a matter of hours.

Everything was great, beautiful lobby, spacious room … great service.

Not much, wish the staff spoke more English.

Facilities and room great. Breakfast with lots of options. We used the pool and the warm water pool. All clean and convenient and confortable. Lots of good options for eating out at walking distance from the hotel, also two parks. In the afternoon live traditional Chinese music in the lobby!

Depending on traffic conditions it can take up to 45' to get to Forbidden City by taxi. The concierge organized a taxi for us to visit Great Wall. The ride itself was good and reasonably priced. The only issue was that the driver suggested us to visit a tea shop, that later turned out to be a 'tourist trap' with overpriced tea.

The atmosphere

Location Excellent breakfast Magnificent use of natural stone Great size rooms Modern and clean Art exhibitions integrated into the entire hotel

The price of a can of cola

I liked everything about the hotel

Nothing

Tolles modernes Hotel mit grosszügigen Zimmern und exzellentem Restaurants !

Sehr schöne und grosse Zimmer, phantastische Ausstattung und exzellentes Frühstück , sehr hilfreiches Personal !

. We loved the beautiful lobby. The view from both the bedroom and the bathtub was exceptional. The breakfast buffet was excellent, and the staff were consistently friendly. We will definitely stay there again.

Luxury

Nothing

Очень приятный отель с множеством удобств и отличным завтраком

Everything from the friendly staff to the excellent rooms

There was nothing to dislike about this hotel

Everything was perfect

Guest must pay attention because there are two hotel with the same name causing some confusion.

Comfy bed

Bad breakfast selection - hairs in food even (could be other guests since it was a buffet)

The electric shades, fantastic tub with view of the city and the overall ambience of the hotel. Was really nice.

Nothing. Was fantastic.

Nothing

Exceptionally Poor Experience – Absolutely Not a 5-Star Hotel We stayed at NUO Hotel Beijing from 20–22 December (winter), room 2220 and this was hands down one of the most disappointing hotel experiences we’ve ever had. Despite branding itself as a luxury 5-star hotel, NUO Hotel feels more like a basic business hotel, falling far short of true luxury service standards. 1. No Porter Service Upon Arrival 2. Faulty Air-Conditioning – Unresolved for Our Entire Stay 3. Humiliating and Unprofessional Checkout Experience At checkout, a staff member, Ms. Lu Yuan01, demanded that we produce a receipt to verify the payment mode for our deposit refund. Shouldn’t a hotel of this supposed standard have a system that records how deposits are paid at check-in? We were forced to open our luggage in the lobby, in full view of other guests, just to retrieve the receipt. What made this experience even more insulting was that Ms. Lu Yuan01 stood there watching us search, making us feel as though we were being treated like thieves. It was deeply embarrassing, humiliating, and disrespectful. Overall, this stay was nothing but disappointment, frustration and embarrassment. The service quality and staff professionalism are far below what is expected of a 5-star hotel.

Refined. Luxurious.

מלון ברמה מאוד גבוהה לובי ענק.חדרים גדולים ומודרנים

とても近代的で綺麗で、お部屋が広く素晴らしかったです！ジムもプールも使えて、オシャレな芸術区にも近くてロケーションも良く、とても快適に過ごす事ができましました！

なし

short on services like an open bar and choices of wine.

The hotel is very luxurious. Everything is clean. The service is top-level. The ultimate choice in Beijing

Uber luxurious Chinese style hotel, awesome bath room and bath

Decoração, luxo, serviço

Um pouco longe da maioria das atrações turísticas

Amazing service, definitely coming back!

نضيف جداً والعاملين جداً ودودين خصوصا من يقفون عند الباب ويحجزون لي التكاسي وكل ما احتاجه يوفرونه لي

The property is superb. We’ve always wanted to spend some time there, as we often went there for lunch before COVID. We finally did. Best money ever spent. Seriously, the bed was incredibly comfortable and had the remote control to position the mattress according to one’s liking. The terry cloth and the towels were of excellent cotton. Thick and absorbent. The breakfast was included and it was delish. The service excellent.

Nothing

性价比可以，去机场近，员工态度可以。

CHECK IN 非常非常非常慢，每天排长队。早餐自助午餐自助都没什么东西，性价比低。住了8天，打扫卫生不会主动清理地面，第五天了，地上全都是灰毛了 实在忍不了了跟清洁人员要求了一下才给我吸吸地。网速很慢，应该是我住过的五星级里最慢的。

Miglior hotel della mia vita

美術館のような空間。ふかふかのベッド。素敵なバスタブ。毎日朝はジムにプールにサウナ、午後は観光でした。疲れて帰ってもホテルに癒されました。

1Fのオールダイニングレストラン？が終日営業しているかと思いきや、朝の朝食タイムのみの営業？みたいでした。そのあたりのシステムがちょっと不明。ま、でも外で食べれば問題なし。

아침식사는 조식이었는데, 사실 4박 내내 비슷한 조식 먹으니 조금 물리긴 했지만 그래도 전체적인 구성이 만족스러웠음. 룸은 제법 크고 특히 화장실이 커서 좋았는데, 세면대 두개에 욕조 하나, 그리고 세면대 맞은편의 널널한 파우더공간, 화장실변기와 샤워실이 따로 분리 되어 있어서 씻고, 화장하고, 준비하는데 동선이 꼬이지 않아 매우 만족스러웠음. 우리는 트윈을 이용했는데 침구세트 잘 관리되어 있고 베개도 편안해서 4일 내내 잘 잔듯. 드레스룸도 넓어서 캐리어 두개 두고 거울 보고 옷 걸어두는 등 여러가지로 널찍한 공간이라 맘에 들었음. 직원들 친절도 매우 좋고, 슬리퍼 푹신해서 정말 좋았고, 멋지고 웅장한 로비도 인상적이었음. 중국을 느껴보고 싶어서 일부러 월드체인호텔 예약 안하고 여기 예약했는데, 호텔 만족도 매우 좋았음!!! 다음번에 베이징 간다면 여기 다시 가고 싶음. 호텔 바로 건너에 중소규모의 마트 있어서 물품 사기도 나쁘지 않고, 도보 1-2분 사이에 맥주집 등도 있음. 편의점 찾는다고 하니 호텔 앞까지 직원이 나와서 방향 설명도 해줌. 영어커뮤니케이션이 모든 직원에게 다 가능하진 않지만 영어 잘하는 분들이 많아서 소통에도 어려움 없었음. 수영장은 레인이 따로 있지는 않은 큰 풀장이지만 바닥에 레인 표시가 되어 있었고, 물 상태도 좋았음. 사우나도 있는데 이용은 안했지만 이용하는 사람이 적어서 호캉스 느낌 제대로 느낄 수 있었음. 수영장 밖에는 따듯한 온도의 작은 풀장이 있어서 수영하다가 낮아진 체온 잡아줄 수 있는데, 여기는 뭔가~ 하고 들어가려 하니 무심하게 에어마사지 켜주는 안전요원이 있어서 새삼 고마웠음ㅋㅋㅋㅋ 그리고 에어 마사지 끝나서 어.. 끝났다 하니까 한번 더 켜줌ㅋㅋㅋ 헬스장도 깨끗하고 사람 적어서.... 시간만 더 있었어도 고루고루 이용했을텐데 너무 일정이 바빠서 많이 즐기지 못해 아쉬움 ㅠㅠ 헬스장/수영장/사우나 이용객을 위한 샤워실도 매우 퀄리티 좋음. 수건 많이 있고 청소도 주기적으로 계속 되고 있어서 바닥 물기 없고 머리카락 등 위생적으로도 정말 좋았음. 이 정도 퀄리티의 호텔을 이 가격에 즐길 수 있다니 정말 좋다고 생각함! 강추~

조식 메뉴가 매일 같았다는 점...? 근데 이건 모든 호텔이 동일한 부분이라 ㅎㅎ 여기 호텔만의 아쉬운 점이라고 할 수는 없음.

Mooie ruime kamers, heerlijk ontbijt

De badkamer (douche) zat onder de schimmel. Badkamer moet echt goed schoongemaakt worden

What a nice surprise!! High value and service