Swissôtel Shenyang

Cozy and good location.

Soft drink is limited.

In a recent accommodation experience, I was lucky enough to meet Eric, a bright star in the concierge department of your hotel. I am impressed by his professional service and enthusiastic attitude. I hereby write this review to express my gratitude. Mr. Eric's enthusiasm and thoughtfulness make me feel at home. He also gave us a warm welcome and a detailed introduction to the hotel when we arrived. His smile and kind greetings made me instantly eliminate the fatigue of the journey and feel the warmth of home. Mr. Eric's professionalism and problem-solving ability are commendable. When we encounter some special needs, Eric can always provide solutions quickly and help us patiently. His service is not only efficient, but also full of humanistic care, making our accommodation experience more comfortable and pleasant.

Die Lage, Zimmergröße.

Great facilities, nice room, great personnel

NA

everything

not applicable

View from hotel

Nothing

清潔 ロケーション レストランのレベル高い

特になし

very good

clean and fancy

街の中心部にあり、100m程離れたところに夜市が開かれている。 部屋も広く温度調節も適切で快適だが、宿泊した部屋はシャワー室の床の傾斜が悪いため水が溜まってしまうのが難点。 朝食は豪華ではないが十分で美味しい。

With our upgrade an escape from family in an outer district became an unexpected and unforgettable few days in Shenyang, thankyou to all the staff there who went above and beyond to help us.

The hotel is very close to subway #1 and #2. A very nice lake is just cross the street, it’s very nice park to walk the trail abound it.

In general, it is a great choice because of the location and facility setting. However, the cleaning process needs to be monitored more strictly. I found last guest's used slipper under my bed along with duts and snack residues.

The hotel located near the new big shopping mall(~ 10 minutes walking), very nice view from the room, the service is great, personal speaks English.

Not enough lighting in the bathroom, the cafe and the restaurant on the 1st floor are pretty expensive. No food store nearby

Better than expected

N/A

Everything was nice! The view from my room 1909, the size of my room, the check in front desk & the concierge desk. Shops are available by the 6 lifts—one selling hand bags(mostly for women) & the other jumpers & winter wear. The German Beer Bar(Pauliner)is also here because every September(during Oktoberfest), there’s events in this hotel! Hotel housekeeper didn’t really have a good interaction with me, however, the bellboy named FLY HE he helped me big time with my luggage! Please give him a bonus! He’s amazing~! Then breakfast was really delicious & nice too! I especially loved the noodles & fried rice! Thanks for that! I don’t know who was the girl that checked me in, but she was pretty nice too…she never told me her real name but I added her on her private WeChat account. Also location wise as I said last year, it’s literally right next to the Liaoning TV Tower & the night market. So if you’re hungry, going there to eat is the best option.

Only problem was in the hall there’s a designated smoking area that I REALLY DISLIKED IT! It seems like the management & their so called Leaders never really care about guests who don’t prefer smoking…it was like this last year too(( this is the only reason why I don’t give a full 10/10. If the hotel manage to limit smokers from entering the premise or have a designated smoking area outside of the hotel, then it will create a much healthier environment for other guests because NOT all guests smoke!

很不错 去哪里都很方便

They also have very good German restaurant with very good live music

The breakfast buffet had a nice variety, I especially liked the hot noodle bar. The staff here was very kind and went out of their way to help me multiple times. It is much more difficult to navigate China now for someone who doesn't speak Chinese and does not have a Chinese bank account because all the systems assume that you have apps and a way to pay for things digitally, but it is hard to get signed up with these systems. I was trying to find a post office and the concierge went out of his way to get me oriented on my phone, pointed me in the right direction. The staff here is professional and kind.

I visited the hotel here several years ago when it was still known as the Kempinski. At that time, they had baked German pretzels in the breakfast buffet and I really enjoyed them. There has been a change and now they aren't there! But there were lots of other nice baked goods and Western dishes in addition to a great variety of Chinese and other Asian dishes for breakfast.

Excellent hotel: construction and traffic pretty noisy at night.

Good location, nice view from the window, friendly and helpful staff. The room was very cozy and we’ve received a room upgrade to a bigger suit :)

Nothing much to note, some staff members are not proficient in English, but if they cannot help on the phone call, they can ask to come to your room and get your request on a face to face basis.

チェックインも素早く、英語も通じる。 様々な面で一流ホテル、次回は朝食をいただきたいと思う。

Rooms are pretty new, looks like newly renovated

The room is super dusty, especially the dust below the bed, thick layer of dust and dust kept flying out on the floor. Also, the pillows are not very comfortable to sleep on.

Very nice staff!

Super-smelly room...