Best Western Voyageur Place Hotel

The location was really convenient, great price, clean and comfy beds.

The exterior looks dated, but fine in the inside. The air conditioning was quite noisy, as were some other guests late at night.

Oui

Excellent service and hospitality by Manager Mark and his team. Thank you!

Great location right across from a mall, short drive to Canada's Wonderland. Great breakfast restaurant in the hotel.

Room we had was very quiet and bed was comfortable. Rooms are a little dated however. They could definitely use an upgrade

Plug in tub came out and 2 pillows had stains

Good value, comfortable and clean.

Nothing

Old hotel with old air con unit. First room had smell from unit but I was moved to another room. Unit very noisy as is the fridge in room so switched it off bed was comfy though

Air con.

It was quiet and clean. It is located in a very nice area of Newmarket. Did not see any homeless or intoxicated groups of people.

Our room was 2 double instead of 2 queens. Which made it a little squishy for 4 people but our fault for booking last minute.

Convenient to mall

??

Сняли при заселении оплату 2 раза, и не возвращают , делают вид , что ничего не было

It is nice and quite and located in the center of the city

The bed! Most comfortable hotel bed I've ever slept in.

A free breakfast would have been nice :) very friendly staff

Bed was comfy.

Jacuzzi was a little loud.

I am writing this review to warn fellow travelers about the severe lack of maintenance, misleading communication, and safety concerns at the Best Western in Newmarket on Yonge Street. While I have historically trusted the Best Western brand, this particular location is operating at a standard that severely compromises guest comfort, accessibility, and personal safety. While the room itself was clean, the property suffers from obvious cost-cutting and severe deferred maintenance. If you are booking here, be aware of several systemic issues: Room 111 Layout: Avoid this ground-floor room. The window looks directly into the underside of an exterior staircase and a stored snowblower, making the space feel more like a maintenance closet than a hospitality suite. To make matters worse, a persistent, unpleasant odor emanated from the HVAC unit throughout my stay. Bathroom Safety, Hygiene & Poor Accessibility: The bathroom is poorly designed and a total liability. The bathroom towels provided were visibly stained from previous use, which is unacceptable. Furthermore, the toilet paper holder is placed directly behind the door, requiring a guest to stretch past 90 degrees just to access it, a frustrating challenge for anyone, but incredibly difficult to navigate with mobility concerns. Additionally, the shampoo holder was completely detached and sitting at the base of the tub, and the loose shower trim plate rattled aggressively against the tile due to wildly inconsistent water pressure. Most alarmingly, the provided rubber anti slip mat is entirely ineffective, creating a severe slip-and-fall hazard. Lack of Basic Hospitality Standards: The in-room alarm clock malfunctioned, going off repeatedly at random hours of the night. Because it couldn't be disabled via the interface, I had to unplug it from a cheap, questionable surge protector. This is also the first hotel I have ever encountered that refuses to provide plastic liners for the garbage cans. Misleading Accessibility Info: As a senior navigating a disability, I was assured by the front desk that parking would be directly outside my room door. This was entirely false. No parking was available there, forcing me into an unexpected trek around the front of the building, creating an unnecessary physical hardship and safety hazard. Insecure Atmosphere: The environment felt entirely unmonitored. The guest in the adjacent room spent the evening smoking with their door wide open, creating an incredibly sketchy and uncomfortable atmosphere. I have never felt unsafe at a lodging property until this stay. This location failed on all counts regarding baseline dignity, safety, and operational quality. I have reached out to corporate management regarding these violations of brand standards. Until major changes are made, I strongly advise looking elsewhere.

Very centrally located

Nowhere to get breakfast. The adjacent restaurant was fully booked the morning we were there so we couldn’t get anything. Also a lot of construction on the street directly in front, which isn’t the fault of the property but…

Staff was friendly

My motel room was very cold and almost impossible to keep warm. It was very loud at all hours of the night and early morning and smelled like cigarette smoke. There was almost no water pressure in the shower. There was also construction blocking most access to the hotel.

La propreté de l’appartement, la gentillesse du personnel et l’excellent service et l’excellente qualité de la salle à dîner. Souci de la propreté et l’ordre,

Rien

The location was good. Family had a hospital procedure scheduled and it was a short distance for the early morning drive.

The first time I stayed in the main building and it was acceptable, basic. The second time, I stayed in motel style addition. Do not recommend. As a solo female it was a little unnerving as I was not expecting to stay in a motel. Cleanliness was as one would expect in a motel as well, unimpressed. When front desk was contacted, I was unable to change rooms due to the hotel being fully booked. No compensation was offered. Very over priced for a city motel.

My power went out in my room,but it was corrected right away.

Close to grocery stores and restaurants

I wish if they could provide breakfast too

It was fine. On a busy road, but a central location. We weren’t going g for the view.

It was fine

Room was clean and so was bathroom. Had a mini fridge and microwave. There is a restaurant beside the BW called the Buttery and it had excellent service. My omelette was delicious and accommodated gluten-free dietary needs. Friendly staff.

The heater in the room was loud and would come on about every 30 minutes. I was in room 115.

After asking I was able to get a room with a fridge that had a small freezer in it. This was important because I travel with food that needs to have the icepack refreshed each day. The room was very clean and spacious. Breakfast was in a restaurant separate from the hotel but accessible from the hotel. I liked the convenience of it, and the breakfast was good.

n/a

Staff were pleasant as always, but the buttery is our favourite part of our stay.

There is nothing not to like

Location

No pool or gym or free breakfast

Clean, quiet and flexible check out time

The fridge was too cold and froze our beverages

Clean

Felt like staying at a motel.

The room was great, staff were great

No complimentary breakfast

Close to the hospital

There was nothing not to like

Concierge/front desk when checking was excellent she was very informative outgoing and helpful

Location i was in significant noise outside in the morning and room was extremely small. Washroom was also small with old amenities

Highly recommended. Friendly, and helpful, front office staff. Always pleasant and welcoming. Well appointed and comfortable rooms . We always stay here when visiting family in Newmarket.

Good location for us. We did not eat at the hotel.

We didn't eat there. But the coffee was good.

All the extra taxes you pay. I know it's not your fault. I don't travel much i guess. 🤣

My partner took in breakfast at the adjoining restaurant and said it was very good and thought it quite reasonable. We found the hotel to be very conveniently located for a variety of restaurants and shopping and close to both the 404 and 400 highways.

We found the fan in the bathroom very loud and disturbing. Since it did not have an off and on switch of its own, every time the light in the bathroom was turned on the fan would come on. This affected both of our sleep during the night. Also, the toilet in the bathroom was so low it felt like you were almost sitting on the floor. Very unsafe, especially for seniors.

Front desk staff were fantastic, they were genuinely friendly and answered all my questions.

Traffic was busy near the location.

location staff and facilities

N/A

The room was smelling bad and the AC was not getting the room cold enough I call front desk we couldnt change the room

They had to put me in their motel which is located behind the hotel...it is the same price as a hotel room there and it is no where near as nice....the sink didn't drain, the room was very outdated and tired looking.

Clean room, excellent pillows, wonderful customer service. No complaints. This was the third time I've stayed at this location and I would happily stay there again.

Clean, convenient and plugs had charging abilities

Complementary breakfast would be nice.. or creamer available in room

The room was clean and roomy. We were there for a hockey tournament. We didn’t choose the hotel, the conveyors did. Front desk was very helpful, except when it came to technical issues with the TV. Construction at the entrance of the hotel which made it difficult entering and exiting. For the price, we really expected a breakfast. These kids need something before their games. Even a bagged lunch, which we sometimes have had is better than no breakfast it could include a piece of fruit a bagel and yoghurt it’s in a brown bag you just hand it to them as they’re going out the door.It is a very busy location with the mall right across the road.

Everyone was just so friendly and welcoming!! I would definitely book again!

No garbage bags for the garbages..I had to buy my own.

Great room that was very clean and comfortable

Restaurant on-site was not open for dinner

Clean

You can hear the other guests

GREAT

Close to traffic lights and Hospital

We liked everything about it as it was perfect for what we needed

We didn't see a breakfast. The mattress was awesome! Our room wasn't cleaned on Saturday.

Location was good

Rooms were motel style and I was expecting a hotel room inside the building

Location was great. Right across from Upper Canada Mall. The car rental place is attached.

The staff were wonderful. So polite and professional

The only two things were all the construction (not your fault) and that there was no counter at all in the bathroom to place personal hygiene items like brush etc

Don't be deceived by outside appearance. The rooms are clean and well-maintained. The front desk staff was great. Maintenance was conscientious about following up on small water pressure changes with hot water.

Close to many pubs/restaurants

It was fine. A bit tired but fine

No breakfast at this location. Clean and comfortable. No fault of Best Western, but the construction on Yonge Street makes it difficult to find the entrance especially at night. Staff were friendly and helpful.

Location but the construction is not the fault of Best Western.

It was clean 👍 Bed was so uncomfortable an noisy Price wasn't fair

It was clean 👍 Bed was so uncomfortable an noisy Price wasn't fair

Nice quiet hotel in the heart of the town. Very pleasant staff.

Met my expectations

Room was clean. Staff was very nice and helpful. Easy check-in and check-out. Great price and within walking distance to our event venue. Hotel is right in the middle of shopping and dining in the area. Thanks for the stay!

Comfy bed and very clean.

machines for snacks and drinks were not working, or were extremely difficult to use!

Just a dated motel vibe. Couldnt for the life of me find a remote for the tv. They did accomodate an early check in though.