Saccharum Resort

Only drawback would be for

A truly beautiful resort in a picturesque location. The resort was clean, the staff were attentive, welcoming and polite. We were in awe every day walking around the beautiful property. Planning our return already...

Fabulous hotel, lovely rooms, vey nice staff.

clean, big and comfortable room, spectacular views...

Beautiful hotel. Luxury room, very clean. Pools were great. Breakfast was delicious. And dinner was too. One thing I will say is for the price you pay, the sauna should be included.

The front desk staff were great! Restaurant staff near the pool and the rooftop were not friendly.

Beautiful scenic property

For a 5 star resort one would assume things like bathrobes and slippers would be part of the room, and that was missing. Also, limited pool lounge chairs and you have to pay to use the lounge chairs it is not included in your stay. Overall nice resort it is clean, staff is friendly, rooms a cleanyou have the small town within walking distance to enjoy.

Property was clean. Service was great. Enjoyed the roof top pool and beach club.

The staff was kind enough to accommodate our stay with a beautiful room. Room Number 8 wonderful beauty. Staff was more than friendly and amazing (Segio, Johnny, Jorge, The Ladies in the front desk, all the staff from the facility.) I recommend this location every single time. Thank you for such a lovely experience.

Amazing hotel. Very convenient. Staff were amazing. One of the best hotels we have visited. Definitely will be back to this hotel if we visit Madeira again. Highly recommended overall. Me and my partner is very happy about our stay.

Our stay at the Savoy did not live up to expectations. Given its high rating and 5-star status, we anticipated a seamless, high-class experience, but instead found ourselves constantly being asked to pay extra for basic amenities — €70 per bed to lie by the pool, €35 per person to use the sauna, breakfast not included, and so on. The food was well below standard: dry, lacking flavour, and served with underwhelming service in the restaurants. The building itself is undeniably beautiful, but overall, the experience felt far from the premium quality we expected from such a renowned hotel. We left feeling disappointed rather than indulged.

I stayed at Saccharum Resort & Spa and while the stunning views are an obvious highlight, what really stood out to me was the hotel’s design. It honours its past as a former sugar cane factory — with original machinery cleverly integrated into the lobby and hallways. Think softened brutalism: raw textures balanced by warm materials, plenty of natural light, and an organic palette that ties everything back to the surrounding mountains. The attention to detail is impressive!!! Our room was gorgeous — it overlooked the ocean, and with the mountains rising just beside us, we felt perfectly tucked between both. A rare and calming combination. Even when the hotel was busy, it never felt crowded. There are multiple lounging areas, and we always found a spot to relax. The pools were a highlight — especially the indoor one, which is beautifully designed, heated, and great for cooler days or when you want a break from the sun. The large window looking out at the mountains makes being indoors feel like part of the experience. The food was varied and healthy, and we appreciated how the hotel clearly communicated when breakfast would be busy — a small but thoughtful detail that made a difference. And if you’re looking for more variety, there are plenty of restaurants nearby. The staff were consistently courteous, multilingual, and genuinely helpful — from check-in to daily service. Saccharum strikes a rare balance: thoughtful design, warm hospitality, and a peaceful atmosphere.

This hotel is really amazing I feel like the pictures don't do it justice the pictures are nice that's why I picked this hotel but staying here was a completely different experience and feeling the staff where great especially the staff in the premium lounge I don't noticed I booked for that package but it's a must you get daily breakfast and a evening snack free drinks and it's expensive it's own deck you get access to the spa which is the most discreet and exclusive spa I've been to that line made our trip magical you the spa is down a huge stair case into a hidden oasis in the middle of the hotel completely amazing I can't say enough the hotel it's self is away from tourist attractions bit we wanted that rent a car be cautious they like to drive very fast just book this hotel you will not regret it , the price is high but the experience is well worth it

Beautiful resort and property. Room was just as pictured. We loved the location and the beach and beach club across the street. Only negative I would say is all the fees and automatic tips taken out. I did not like how they added tips on to all meals at the location. So if you tipped yourself they ended up taking additional money for another tip. Very misleading.

Excellent

Absolutely loved our stay

The hotel boasts an impressive array of features, including its prime location, favorable weather conditions, elegant design, and geographical advantages. However, I must express my disappointment with its poor management. The bartenders are overburdened, the housekeepers fail to maintain cleanliness on time, and the breakfast buffet lacks timely replenishment. Despite these shortcomings, I would still consider visiting the hotel again.

Good food and sea view room was nice. Lots of options for food and drinks. Wicked frozen Pina colada.

Great location to explore the island. The ocean view room was a great choice and we loved the buffet breakfast. Great hotel overall but I would not necessarily give it 5*. The parking is chargeable. We used the outside parking for €11 per day.

Let’s start with the positive, the resort itself is beautiful and the views unmatched. If you are looking for a more remote location and to mostly stay at the property this place is for you as there are not many restaurants that are walkable and most tours won’t pick up from this location without additional cost. Overall lighting in the resort is dark giving it a bit of a dreary vibe. They call themselves a 5 star resort but definitely don’t give that level of service and try to up charge you at every corner. They have a beautiful pool but charge extra to sit at the loungers by the pool which by the way most of the time are empty. We decided to pay the premium for a chair (35 Euros each) only to find it was broken and the area was filled with cobwebs. Definitely not worth the “upgrade” considering other guests who had not paid utilized the space as well. We brought our concerns to the manager and were told they would look into it but we never heard back. The room layout is perfect for couples but if you are staying with a friend, it offers zero privacy as there is no shower door and you can see into the shower from the bedroom. The restaurants we tried had good drinks but mediocre food. Lastly, you can only exchange your beach/pool towels once per day during a certain time slot. I have been to many resorts and have never heard of such a thing. I don’t know about anyone else but I don’t like to reuse a towel that was wet, I have been sweating on, and has sunscreen all over it.

Property was stunning absolutely amazing

Really unique wellness property. We loved the breakfast and the buffet. Definitely recommend renting a car and booking more time to get full use of the services and activities located at the hotel and beyond. They upgraded us to a room with a private pool which was also amazing. Some of the service was hit and miss from the staff, but overall very pleasant and relaxing stay!

Nice hotel with a good service and interesting ideas. We have enjoyed our time at the hotel.

Great property, nice views and good food choices.

Room was spacious and clean. Staff are very nice.

Some staff over eager to please. It’s overwhelming and too much. Eco friendliness is poor. No recyclables bins. Much too keen to remove towels from room on rails and replace with fresh. Too many cards and notices on paper in rooms. Lights on at all times and turndown service adds lights on when rooms are empty. Loo rolls wasted by putting unnecessary points on papers which I have to waste as I hate people pawprints on loo rolls we use. Too many individual packages in rooms. But- we love it! The facilities are second to none it’s clean fresh and the club and its staff are wonderful.

Absolutely beautiful property. We were here celebrating my partner's birthday and they had a bottle of champagne waiting in our room and waived the parking fee. The spa is fantastic, although $35 per person per day just to use the pool and jacuzzi there is a little bit steep.

I didn’t like that the rooms and halls are too dark. Long walking to get to our room and confusing. There is no shopping places and taxis and shutte from the hotel very expensive, like 80 euro one way to Funchal I like the views from the hotel and I like the vegetable gardens

The location, the views, the foliage and the food and cocktails and rhe decor

Awesome

Beautiful property in a tranquil area of the island. Great amenities for total relaxation or enjoying time with friends and family. Definitely recommend the ocean view rooms.

The hotel it’s too dark on my opinion. The A/C in my room didn’t work the entire stay, the explanation was that in my floor was two pregnant women that wanted warmer temperatures… so the room wasn’t as comfortable as it could have been if it was cooler. The location is good if you want to explore the mid/ west area of the island.

Overrated and overpriced hotel. The rooms are not soundproof and in need of maintenance. The shower head had limescale build up meaning it was spraying in all directions making showering a very unpleasant and uncomfortable task. When asking reception shortly after checkin if the room could be swapped with a bathtub room instead of a shower, the answer was “I don’t know” without any kind of follow-up or intention to check. After 3 attempts of finding out if this was possible, we were told only the suites have bathtubs available which suggested the receptionist didn’t know anything about the hotel. Bathroom seals lacking and cleanliness of the bidet and toilet unit not as expected from a hotel that claims a lot. The cherry on top of the cake was an ants invasion that we had in the room, and we shortly discovered after check out that these had now reached everywhere inside all our luggage - what a joy! As most of the hotel facilities come with a hefty additional charge (on top of the already pricey room hire) we were not able to enjoy the “spa resort” this claims to be. Beware they hold a pretty high credit card payment when checking in which most visitors we checked in alongside pushed back on. The only upside was that our parking charge was written off at checkout when we discovered other facilities and bar consumption was charged against our room even though we hadn’t used those services. Overall a disappointing experience and will not return.

Excellent service and very large, clean and comfortable rooms. We traveled with a baby and they were very helpful, particularly during breakfast

The building was originally a Sugercane factory and the conversion has retained the dark hues and colours making the hotel warm and cosy. Our booking was for family of 4 and we booked into one of the garden pool suites. The package was b&b and came with an upgrade to the “premium service”. I would say the latter is well worth having as it gives you free access to the underground car park, the spa and an upstairs lounge with great views and where you can have breakfast (from a menu) and drinks and snacks. Really made the stay even better. The bedroom & attached lounge was large but had some quirky design issues. Eg the shower had no door or the bedroom was open to the basin area. Ok if there are two of you but needed a bit better planning when 4. This is a great hotel and as it was s not in Funchal (30 min drive) is much more relaxed and a spa.

The ocean view room was fantastic, perfectly positioned with unobstructed views as far as the eye can see. The hotel and room was very modern with a high end luxury feel. We had dinner at Trapiche on the rooftop, and the food was delicious. Would certainly return

Amazing stay - would definitely go back. Very nice room and vibes

Outstanding i was so lucky to be at this great hotel!!

Exellent experience would highly recommended

Had a great stay all the staff were great. We had an upgrade to a suite what was very nice of them. The location was lovely and allowed easy travel to all places. Overall would recommend hotel to anyone, I would also gladly return to this hotel.

The ambience was very nice very quiet very peaceful a chic five star hotel with a fantastic ocean view. money well spent.

Views and amenities

LOVED my stay here. Will definitely go back

Excellent place to relax

We spent a wonderful week in the Saccharum Resort and would definitely come back as we really liked the hotel.

This place is amaze, My regret was having only stayed for five days. I will gonna come back

Staffs are great , helpful , good location even if you visit solo, town is walkable

Excellent

Our hotel was simply amazing! The view from our balcony was stunning and enjoying the sunset from the hotel is really special. We loved the spa and the staff there are wonderful. Also a shout out for the yoga teacher, it was a treat to do yoga outside under the sun looking out to sea.

All of pools were quite cold-- I was sold on this property because it said it had a hot tub. The hot tub was located in the spa area and only accessible for an extra $35/day. Other than that, the property is absolutely stunning and one of a kind. Rooms were very comfortable and modern. Excellent service.

We had a pool suite for a family of 4, and the room was enormous and so luxurious. The bed was very comfortable, and my children said that the sofa bed was too. We absolutely loved the pool on the balcony. Breakfast was very busy, and an amazing number of guests somehow manage to drop food on the floor. The staff were quick to clean it up and replenish the food. We had buffet dinner once and that was really nice. There was a good selection of food that was constantly topped up. The pools were excellent, but it was slightly annoying that other guests hogged the sunbeds by placing towels on them early in the day but didn't go there until later.

Awesome spot 👌

I am sad to write this review as we absolutely loved this hotel a few years ago. Last year there were signs of change and this year very clearly things had changed. Although, we were given the room we requested, so Thankyou😊 Firstly, when we arrived on my way to the room, I saw a mouse running frantically through the dark corridor🐁. I let reception know and their response surprised me. They just said ‘Thankyou for letting us know, we will inform housekeeping’. That was it, we heard no more! My husband followed it up the next day, and we felt they were trying to say I didn’t see it! They explained they have a company come in to control all pests and that the company only came the week before. It was not a good start. As others have pointed out, the sunbeds around the infinity pool come at a cost! Hence they are nearly always empty, which doesn’t look good. This is the first time we have not had the premium package. The reason being it has gone up substantially! It does influence the whole feel of the stay. For example, whilst the breakfast was very good, the experience was awful….searching for a table, finding staff to clear it, queuing for omelettes or poached eggs, and the noise level was dreadful. I could go on, but I will just say, it was a wonderful hotel, but for us, not anymore.

Overall our stay was great, the hotel is absolutely beautiful like the rest of the island. The front desk staff and house keeping were wonderful, the only note I would add is that the servers in the restaurants sometimes seemed less than friendly and at points annoyed with seemingly simple requests. I would recommend staying here but given the price point I would have appreciated a more welcoming environment when dining with them. There are some wonderful restaurants in the area that you can go to as an alternative.

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Exceeded are expectations. Amazing property and staff. Will definitely come again.

The variety of venues for lounging/adult beverages was delightful. While the breakfast buffet was great, it was also boring.

Amazing resort on the edge of the Atlantic. We rented a car from the airport for our stay. Driving conditions are unfamiliar for North American drivers (lots of high inclines and declines with blind turns etc) but the roads are in excellent condition. The resort has a relaxing atmosphere, variety of food options, and good leisure. It may not offer the excess and variety of Mexican resorts but the scenery more than makes up for it. It has been our favourite place to visit thus far and we are already trying to find the next trip to return.

Amazing hotel and staff. Can’t wait to go back!!!

Facilities were great with little touches like sweets on the pillow. Room had clear damage/marks on the walls not repaired and the service was mostly average with one breakfast at the buffet were we didn’t get seen to at all and had find servers ourselves. Hotel facilities and options were great.

Such a wonderful hotel! The restaurants are amazing, the property incredible, and the surrounding area of Calheta was much preferred over the hustle and bustle of Funchal. The day spa at Saccharum is a must! Walking through the sensory showers was an experience I will never forget!

Beautiful resort with beautiful views. A few beaches just at a walkable distance

Excellent place, beautiful pool, restaurants nearby

Beautiful location in a quieter part of Madeira. Loved the decor and vibe of the hotel, and really enjoyed all of the restaurants. top notch breakfast buffet. Easy access to everything we wanted to do on the Island. Will definitely stay here again!

A beautiful hotel with a lovely infinity pool overlooking the sea, and the staff are excellent. The food was good but expensive. We found it much better value to eat at the nearby restaurants at the marina. We found our room and balcony (with half ocean view) lovely, but the bathroom facilities are a very odd design and lack privacy. It's very strange that there's no shower room door, particularly given that the shower entrance is opposite the main hotel room door! I would recommend this hotel for a luxury stay in a beautiful location.

Very beautiful place and very clean I didn’t like the fridge in the room - was not cooling off the drinks. Also the balcony door doesn’t have a handle for opening from outside

Very nice hotel with a beautiful view of the ocean. We loved the infinity pool. We didn't love the bathroom set up which included a shower workout a door. Pool area on top floor was nice but lacked stable wifi and no bar service at the chairs. You have to walk up to a bar to get a drink. There was not a store in the hotel so had to walk 3 blocks to get sunscreen.

Extremely thoughtful and stylish hotel with good service. Had a spacious ocean view suite, the view was just amazing. Definitely would return anytime.

What a spectacular resort. It never felt crowded, but they were full. Restaurant was outstanding, breakfast was as good as anything you would travel to. Rooms were tended to twice daily. We will be back again

Perfection!!!! Thank you for everything

What a beautiful Resort! Calheta was the perfect final destination after a busy few weeks travelling. The resort was extremely clean and well kept. We were blown away by the beauty everyday. The included breakfast buffet was phenomenal as well as the views while eating! I would suggest not to wait and plan on doing your laundry here as it was quite costly. The resort itself was pricey in regards to dinner so I would suggest venturing into Calheta for dinner at some point! We did have a couple spiders in our bed, not much the resort can do about this but just a friendly reminder to check your sheets before going to bed, my boyfriend got bit while sleeping and had a reaction over the next week. Overall we had a really great experience and would recommend anyone to stay here! Such a beautiful resort!

This is my favorite hotel in Madeira.

This was our second visit to Saccharum and it was as excellent as our first visit. First class service and facilities throughout. Since our last visit there have been a range of subtle but welcome upgrades as well as some changes to the menus. We loved the spa experience and the beach club on the weekend evening and the new fire pit dining experience was superb. If you’re looking for a modern resort experience with a contemporary vibe this is well worth a visit. Premium Package is highly recommended.

I didn’t like the waiting time at the pool bar. I liked the serene environment breathtaking views and wonderful landscaping

The hotel is beautiful and highly designed but the corridors and public indoor area are too dark. More important, the service is very average and for this kind of price range we expected much better service and care from the staff.

Very comfortable stay at the Saccharum Hotel for our family. The breakfast spread included in our room was fantastic and appreciated as an easy start to the day. There was nice live music every night which we enjoyed too! Rooms were comfortable, modern, and well maintained. Internet was great. Service was excellent. No complaints here!

Fantastic location! Amazing all around

Excellent hotel

Great location with excellent seaside bar and facilities. Outdoor pools however were small; service could be better.

Amazing property and staff. Highly recommend

Everything about the places amazing except for the food. I would not consider it terrible just not up to the tear of a five star resort.

Secluded location on the western side of the island. Dining options aren’t great in the area, but that’s the price you pay for seclusion. Calheta Green is awesome and only a 15 minute drive away. The hotel itself has a great breakfast, a cool beach club with great food and drinks and good live music. The atmosphere of the hotel is also very unique and we loved the design. It feels like something out of the Bond movie, Quantum of Solace. Highly recommend if you’re looking for a place in Calheta.

Great room and view, wonderful pool

Great resort, great and dedicated staff This is an awesome destination, one of the best I have staywd, I do want to come back!!!

We opted for bed and breakfast at the hotel, we did a lot of hiking whilst on Madeira and, the Saccharum resort breakfast never failed to set us up for whatever we were getting up to. First class service! Great local restaurants in the area but I have to call out the hotel restaurants as being second to none. We ate in the restaurant overlooking the infinity pool on two occasions- fantastic choice, efficiency and the staff were wonderful.

Beautiful facilities and great service.

Beautiful property that was clean quiet and comfortable. Loved our stay

Saccharum hotel is a really special place. It is a small paradise that has an infinity pool with an ocean view, amazing gardens, indoor pool, great staff, and really restaurants with amazing views of the ocean. It is located very close to Calheta sandy beach. It is highly recommended if you would like to have a calm and picturesque stay in one of the most beautiful hotels in Madeira. I will definitely come back here again.

If you are looking for a special hotel , don't even hesitate, that's the place! Amazing setting, flawlessly clean, stunning views, great breakfast and very professional service. All you need to enjoy your stay on Madeira.

I spent my 30th birthday here at Saccharum and it was a great choice. For my birthday we did a spa day and when I got back to my room there was a surprise cake waiting for me. Their staffing is welcoming and good to you at all times. Would rebook.

History, design and location all perfect!

limited shuttle service from the hotel to the city in funchal/ airport. staff was very friendly and went above and beyond to make sure needs were met. Would recommend to friends and family.

Great hotel and very comfortable but definitely more city ‘spa’ vibe and not super kid friendly. Also extremely dark throughout which I guess is cool but not super practical or ‘seaside holiday’. The area around the hotel is pretty nice but very limited in terms of restaurants and the hotel restaurants weren’t super amazing.

Lovely quiet escape

Very enjoyable stay with family. Comfortable rooms, pleasant staff, decent breakfast and a la carte, useful games room and squash court. 5 mins walk to restaurants for lunch or dinner. Nice ocean view. 45 mins from airport and 30 mins to Funchal. On quiet part of island which we preferred and hired a car. Would recommend. Hotel was a little dark and if outdoor pools were heated we could swim comfortably. Large hotel. We parked along the road for free. Weather changes a lot in Madeira and different weather in each town.

Loved the pool area. Its quite a bit of a drive into Funchal, which many of our tours were located. A lot of the workers didnt know how to work the stove. It took about an hour for someone to come and finally figure it out. Must have a car or transportation is hard to come by. Very close to a supermarket, about a 10min walk. If not for the pool and ocean view, i would choose a better situated hotel, as far as convenience to extracurricular activities.

All good

Modern and spacious with exceptional customer service. We really enjoyed our stay in a room with sea view, it was simply wonderful. If we ever go back to Madeira this is the hotel will stay in.

Beautiful property and the staff were lovely. Can’t recommend enough as the setting is so gorgeous. Excellent breakfast and facilities