Ottoman City Hotel

Poor management

The hotel has spacious rooms and decent architecture, but the management is a disaster. From the moment you walk in, you’re struck by the worn-out furniture in the lobby and the broken chairs at the reception. The bathroom was dirty, with mold on the tiles. The sheets and pillows were so old, faded, and worn that I couldn’t even sleep under them — I laid my jacket on top of the bed and slept on it. The breakfast was terrible, and the staff spent their time chatting and laughing at a table, completely ignoring the guests. No one spoke English. The elevator was out of service, and I had to carry my luggage up six floors. This hotel might have potential, but in its current state, it doesn’t even deserve one star. It urgently needs serious, competent management.

I wish there was an option for zero star. I hardly ever write reviews for businesses but it’s 1:30 am and I feel obliged to write this to save others from this scam and encourage irresponsible management of the hotel to respect people especially disabled seniors and be responsible for the claims they make. After a long flight from Toronto to visit my ailing mother who also travelled from Iran, we were told by the hotel agent that the elevators were not functioning. The reason that I selected this hotel was their claim that they have elevators and accessibility everywhere even for reception which was completely false.They didn’t even bother letting us know as soon as they learned about elevators issue.When we asked about our options they offered a room in the 3rd floor which was a real humiliation as my mother had trouble getting even into the reception area given the stairs. They didn’t apologize for what they did to us. We had to desparately look into other options at 11:30 pm ,all exhausted and deeply disappointed. They said we have to come back tomorrow to discuss the refund, I can’t stomach going to that area again. They didn’t care that we had paid to taxi to get to the hotel and didn’t care about difficult situation they posed on us. I am sorry to see how some businesses don’t care about the inconvenience they cause by their ignorant and irresponsible acts. Very disappointing!

Herkes çok ilgili çok güleryüzlüydü.

Korkunç hizmet ile çok kirli otel Çarşafların hepsi lekeliydi Kahvaltı berbattı

Terrible Service . Staff knows only turkish . Staff are afghans , Iranian and other. Terrible rooms , everything overused and outdated. Shower tub leaking and wash basin too. You need to buy a pass-pass or s floor mop when you check in . Cleanliness zero Dirty towels with stains and holes. Bed Linen with holes snd yellow stains ! Breakfast poor , the cheapest variety they can offer. Beyaz peynir ( the same salty white cheese over 4 serving plates) , limited choice and the same food everyday. I asked the waiter if he fixed the leaking eater problem in my room, and he replied to me in Turkish. He made fun of me in front of other guests. I could not take the insult. The manager , that looks like a guest rather than a manager , no dress code , instead of investigating the incident , had a very bad attitude, and asked who are you ??? & kicked me out of the hotel in front of all the other guests and asked me to pack my bags and leave. Advice : This property is not safe to stay at; No safety deposit boxes , and the balcony doors do not close and are easily accessible from the neihbouring rooms. Do not stay unless you do not have any other option.

The location is good. 1 min to bus station and 10 min to metro station!your destination to metro station is full of stores & turkish restaurants. You can get to cevahir shopping mall in 10 mins. Staff were really polite especially Obeydollah was really helpful and kind.They know turkish & English & persian. We had booked a triple bed room but the gave us a family room with 4 beds. The room was big enough and clean. The breakfast wasn’t bad. I was looking for a hotel which isn’t near to school or club and quiet . If you want to have an experience of a trip in a native place I highly recommend here

First impressions were not great the reception communicated with me via Google translate. The room given was a small tight room , barely any room to walk or pray in. There was a fridge with water cartons. I wasn't expecting a bath as it did mention bath and shower also a terrace which the room didn't have nor any toiletries. Bed covers were not clean and had dried sauce on it. The thing I did enjoy was it was close to shops and also the WiFi had one password for 3 different wife names . Overall out of 5 I'd give it a 2

The worst place anyone could ever go to !! The manager is the receptionist and the reservation agent all at the same time Checking people from the camera , they were talking about me in Turkish thinking that I didn’t understand The stuff at the hotel were so rude and really impolite, the hotel smelled weird and also they can take you out of your room in case they get a new customer It was a very scary experience I went there for business and I basically booked it because of its location which ended up also not so promising The hotel looks absolutely nothing like pictures it’s a smelly small place with disrespectful people working in it who can do anything for extra euros Be careful!!!

Location far from everywhere ، Very abusive staff Especially reception. A very bad memory . very busy street . The bathtub was leaking and the whole floor was filled with water. The hair dryer was broken

Odalar fena değil , resepsiyonda ki arkadaşlar hem yavaşlar hemde ilgisizler.

Please DO NOT stay here at this hotel. Please read to the end! I spent three nights here from the 23rd to the 26th of September 2021. 1) The hotel room is nothing like the photos. There was a crack in my window, the bed was hard and uncomfortable and the bathroom was tiny 2) The room was filthy and there was hair in the shower, an empty bag of chips on the floor and a dead cockroach when I checked in. I should have run out at that point. The phone in the room doesn't work and there is no room service. Nothing that points to a 4 star hotel (no water in the fridge, no iron, absolutely nothing) 3) I had one cockroach in my room on the first night that I killed on my own. The second night nothing and on the third night, I had two large cockroaches. When I called the front desk from my mobile phone, they came up to the room and told me that cockroaches are afraid of humans. HOW IS THAT A NORMAL RESPONSE? They then sent someone to spray something in the corners of the room. This made more cockroaches come out. When I called them again, they sent a colleague and this employee made sexual advances on me and used a translation app to tell me that he wanted to stay in the room with me that night and tried to kiss me and touch me. I kicked him out of the room, locked the door and waited for the sun to come up without sleeping because I was so afraid that he would come back. When I went to ask for the manager the next day, they told me that he doesn't come on a Sunday. And when I told them about what happened, Zaheer at the front desk (who is a gentleman) told me to follow him in to a room to talk (I thought that the manager was there) but NO, my harasser was in the room and I left shivering. I was never contacted by the hotel. ABSOLUTELY DISGUSTING.

Gayet güzel tavsiye ederim

Hotellage ist nicht gut sehr steile Straßen im zimmer alle einrichtungen Regalen kaputt Bad Whirlpool usw. schimmel und Zigaretten brennungen .Mir hats nicht gefallen für den Preis hätte was besseres erwartet. Nicht zu empfehlen.

Well I don't know where to begin, but, this was the absolute worst room I have seen anywhere. The bed was hard, the room was dirty, I stayed up all night freaked out! The whole hotel smelled of cigarettes.

Super freundliches Personal. Der Rest niemals 4 Sterne eher 1 Stern. Nicht sauber alles alt und verlebt.

Elsker at personalet alltid er til hjelp, og veldig rent noe som betyr mye for meg! Anbefales på det sterkeste. Veldig fint kjøpesenter som ikke ligger langt unna, ellers sentralt område.

very bad, too crowded location, too loudly neighbors, very local place, no near facilities of transportation , the hotel restaurant for breakfast only and low quality food, the staff not helpful, don’t trying it

Nice hotel, Near from most requirement But hotel couldn't arrange taxis.

Nur als Notlösung geeignet

We had called and informed the hotel that we are checking in late. After we checked in, the WiFi was not working. Called the reception who sent a bellboy. The router on the 2nd floor was hanging from the ceiling and could fall on anyone walking in the passage. He tried several attempts but WiFi didn't connect after waiting for 30 minutes. Then he sent the receptionist who started giving reason such as his phone is connecting to the WiFi so it is problem with my phone. I stayed in two other hotels in Istanbul and had no problems with it. I told him if it is problem with my phone then why is my laptop also not connecting? But he didn't have any answer kept saying my phone has a problem. I had a morning flight to catch and it was already midnight so didn't want to argue with him. Also the bathroom was smelling of some animal maybe rats living in the air vents.

It was the worst hotel I have ever been in my life.The staff were rude,agressive and dirty.They collect the breakfast table 20 minutes eariler than the time.it is a awful hotel.It is located in a noisy place.

Consider this honest comments about this awful hotel. The rooms are dirty and tiny.some the rooms even don't have a window! Breakfast quality is very bad.most of the time wifi doesn't work properly. The reception guy doesn't know English and they are rude and dirty. They close the breakfast area even 15 minutes earlier! If you want ruin your time and money make reservation!

Personalservice hervorragend. Sauberkeit war ok. Aber das Zimmer ohne Fenster war nichts für mich.

Hotelli oli likainen niitten lakanat oli likaiset ja niissä oli reikiä henkilökunta oli huono ja aamiainen oli huonoa

Its was very pleasant stay at this hotel. Hotel staff was very co operative and good,always have smile to serve their guest. I appreciate their hospitality. I highly recommend it for every group or single one to stay here.

Bir otelde penceresiz oda olur mu!

So jetzt muss ich nochmal bewerten, weil meine erste Bewertung nicht freigegeben wurde :( die Hotelanlage ist dreckig, schmuddelig und bei Reklamationen wird man nicht ernst genommen. Es interessiert einfach niemanden. Die Bettwäsche sind schmutzig und nach wechseln immer noch schmutzig. Es roch ziemlich modrig. Das Bad ist voll mit Schimmel und ein Fenster ist nicht vorhanden, die Lüftung kaputt. Im Zimmer hatten wir ein Fenster aber gegenüber war ein Imbiss, somit war lüften nicht möglich :( eine Mosche ist auch direkt daneben. Im Hotel waren überwiegend Araber und Iraker. Die Wände waren sehr dünn, man konnte den Nachbarn hören, egal ob in der Dusche oder im Bett. Ich werde dort nicht mehr hin reisen.

terrible hotel and the manager is super terrible also . very bad hotel dont ever try to reserve in it . it is less than a one star hotel . nothing looks like the photos in here . dont every reserve in this hotel

asansörleri problemli,düştük zannettik. otoparkı var demişlerdi ama otoparkı yoktu. genel olarak iyiydi

I cannot advice this hotel for anybody who want relaxation, it the worst hotel ever in Istanbul, they have small rooms and very dirty bathroom also the breakfast is verrrry bad. You would better find another option.

Our agent had booked this place for us. This hotel has so many negatives and I don't know where to start. I will start with location. It is so out of the way from many tourist places are it is very inconvenient to visit those from here. The lift in the building doesn't work well. It takes awful lot of time to reach to 5th floor. Rooms are big but dirty and smell very bad. This is our first day here. We feel suffocated inside the room. The air conditioner is split type. Although the temperature set in the remote is 17 degree Celsius, the temp in the room doesn't drop. It is quite hot inside the room. The room services are pretty bad too. I don't know how we are going to stay here for two more days. We are yet to see the breakfast tomorrow morning. So far, we are utterly dissatisfied with this accommodation. I will not recommend anyone to come and stay here.

110vの変圧器がない。準備する必要があります。 Wi-Fi電波が弱い。2Fと4Fを試すことができたが、どちらも比較的弱く切断されることがある。 追加で宿泊を入れた後にダブルブッキングが判明してホテルを移動させられる。

yukarıdaki tarihlerdeki rezarvasyon için benden 858.TL lik bir fatura bedeli talep edilmesine rağmen Hesabımdan ; 884 TL gibi 26 TL lik fazla bir ücret tahsil edilmiştir.Bu hususta birkaç kez yazmış olmama rağmen mailime kimse cevap verme nezaketinde bulunmamıştır. Ayrıca Odada konaklayan yeni Ameliyat geçirmiş misafir bir Hasta varken Mermerci ustaları gelip Banyo eşiğini değiştirmişlerdir. Banyo havluları deseniz bir ucube.Pis ve lekeli.Havluları oda görevlilerine gösterek değiştirmelerini rica ettim.Değiştirdiler tabiki ama gerekçe olarak Çamaşır makinalarının bir süredir bozuk olduğunu o nedenle böyle olduğu mazeretini gösterdiler. Soruyorum simdi sizlere , 4 yıldızlı bir otelde küflü Banyo havluları misafirlere sunmaları normal bir uygulamamıdır ?. Odada dinlendiğimiz esnadaki tamirat çalısmalarından ve pis havlularından kahvaltıdakı yanık kömür gibi böreklerinden kesinlikle memnun kalmadığım otel ücretini bana iade etmenizi sizlerden rica ediyorum, Bu mailimede gerekli süre icersinde cevap vermez iseniz,Konaklama süresi icersinde Banyoda yapılan tadilat ,Tamirat çalısmaları,Küflü havlular ve konaklayan misafirlerine kahvaltıda servis ettikleri yanık Poğaça veya Kurabilyelerin Videolari ile gerekli mercilere müracaat edip hakkımı arayacağımı bilgilerinize sunarım. Saygılarımla Haluk Uçar

Although it is a 4 star hotel,it is not a good hotel.The bathroom and the room were dirty.I think they prepare the room for us in 5 minutes. All night the road outside was busy and noisy. And it is far from the centre.

Not value for money.Dirty room,dirty wc.It seems to be cleaned in 5 minutes! Noise all night outside on the busy road.Breakfast good but not excellent.About half hour from the centre and the area is not so good.

The hotel is good and comfortable, and the staff are helpful and kind also the breakfast very good and good area lots of shops and restaurants around.

Most of staff are nice and friendly, except one or two. Poor communications among staff e.g reception and cleaners. Frustrating internet; WiFi Faulty shower despite we changed room. Water leak in the toilet when using shower.

Staff are pleasant and helpful. Hotel is small, dated and really out of the way in terms of the main tourist areas or even any of the more lively parts of the city. I stayed on business, the room was big but the bed was so rock hard I would have had a better night sleep on the floor frankly. Bathroom was dirty. Breakfast was usual buffet style and as always in Turkey the selection was pretty good and looked relatively fresh. Lift is tiny! Taxi driver didn't have a clue where it was which is always a worry for me. Honestly I would not stay here again as the neighbourhood does not look the best and if I were a tourist this place is far away from any of the sights or the city centre.