Shenbaga Hotel and Convention Centre

It was one of the worst experience in this hotel, I forgot my two expensive stuff in the hotel and when I tried calling the staff that too n number of times they gave me the less value from two products… be careful guys with your stuff specially in SHENbAGA HOtel PONDICHERY

Good rooms.........!!!!!!!!!!! Location nice.......!!!!!!!!!! Great break fast.......!!!!!!!!!! Good ambience.......!!!!!!!!!! Enjoyed our stay...... But the pool was not operational as we were travelling with kids so had booked this hotel primary for leisure

had a good check-in experience, which was smooth and hassle-free. To my surprise, there was no buffet for lunch/dinner, but the hotel itself looks well-maintained despite being an older property. The room service was prompt, though the food was a bit oily (but manageable). The AC worked well, ensuring a comfortable stay. However, the cot needs attention, as it made noise while sleeping. The breakfast buffet was great, offering a good variety. Overall, it was a pleasant stay with minor areas for improvement, especially the bedding quality. Would consider staying again.

L'hôtel est juste beau à voir sur les photos car en réalité, il manque de propreté et surtout les photos sont très bien retouchées, attention. Le personnel n'est pas respectueux envers la clientèle, ils peuvent vous faire attendre 30min pour avoir une fourchette ou un verre de jus. Dans les chambres, la propreté est à désirer et le personnel est très lent lorsque vous les sollicitez. le comble : la piscine est dangereuse, surtout si vous avez des enfants. le carrelage de la piscine est cassé et peut blesser gravement vos enfants, ce qui a été le cas pour ma fille qui s'est ouvert le pied à en beaucoup saigner. Aucun dédommagement ni aucune action de la part du management resté béat face à cette situation, ils n'avaient même pas de trousse de secours et le comble, ils vous demandent si vous n'avez rien apporté avec vous pendant votre voyage ! Le tarif ne vaut pas le service rendu, si tant est qu'il vous soit rendu un quelconque service. La qualité n'y est pas. Très déçus de notre investissement.

Stayed here on an Intrepid Travel Tour of South India. Very pleasant hotel in good location. Good room and Bathroom with views. Reception area quite grand with glass fronted lifts. Nice food with good choice for Dinner and Breakfast. Very friendly staff. Would stay again.

Stinking damp room, with a very thin and very hard mattress, bathroom with black mould everywhere, toilet leaking all over the floor with every flush, absolutely gross! Definitely nowhere near 4 star as advertised, there must st he many better places to stay

Excellent stay experience, clean rooms, lovely swimming pool and well behaved staff. Awesome breakfast spread. Also the meal was very good . with ala carte veg and non vegetarian authentic food. Our two days was memorable. Will suggest best hotel for family stay.

A comfortable stay with good size rooms and bathroom. The inside of the hotel is open to all the floors. The rooftop pool and lounge area is large with lounge chairs that can be moved around. I took a swim in the large pool. The breakfast has a wide choice with dosa and omelette available. The hotel is only a 30 minute walk or a short tuk tuk ride away from the French Quarter.

The hotel was big with all amenities of a 4 star hotel. Breakfast was good. Room and bathroom were clean but need a revamp. The hotel is 10 to 15 minutes walk to The Promenade.

Bestest best hotel . One of the best in town . Not too many option . Outstanding food quality. Gift shops downstairs are really royal and quality product . Reasonable rates he provide various option for Kashmiri product. Both the owners are descent and customer friendly .Very sophisticated service . Laundry I got it within a day .

Not too many choices of large hotels but this was distinctly average, photos are better than the reality we experienced. Breakfast selection was very limited. Rooms OK. Do yourself a favour and find a smaller, boutique hotel to stay in the French Quarter in Pondicherry as Shenbaga was on a busy road with no atmosphere.

Short stay, however very professional staff. Lovely rooms. Excellent dining. Special mention to Ezhilarasan in the dining area. Fantastic atmosphere created, very informative and made our stay very memorable. I would definitely stay there again

This hotel was well positioned to explore Pondicherry. It has a bar, gym and infinity pool on the roof. Rooms are of a good size and have great rainfall shower with plenty of hot water and strong complimentary Wi-Fi. The bed had a mattress which was thin and very firm. The air conditioning was on the cool side of things. Everything was clean and well maintained. The Poppy Restaurant served a good a la carte menu at reasonable prices for dinner and a good choice of items as part of their buffet breakfast. The staff were helpful and welcoming. I would stay at this hotel again.

The staff’s behavior was extremely disappointing, especially the receptionist. They seem to focus mainly on foreign customers. A child accidentally made a small sketch pen mark on their blanket, and they rudely charged us ₹1500 for it. The receptionist was extremely rude and lacked basic manners. We are paying for our stay, not staying for free, yet they behaved as if we were freeloading. We booked this hotel through Travel Triangle, but we will not recommend it to anyone. The way the receptionist spoke was completely inappropriate. If Shenbaga Hotel prefers only foreign customers, they should make that clear rather than misbehaving with their own country’s customers. This is not about the money I paid; it is about the way he talked. It was a very bad experience with the receptionist. At this way, I MUST SAY Shenbaga Hotel will lose its dignity and reputation.

This hotel is completely not worth the price that I paid. They claim themselves as a high end Hotel. However, their services leave a lot to be desired. Their cleanliness needs improvement. They have given us torn doubles and torn bedspreads. The beds and pillows are extremely hard so if you are kind of a person who enjoys sleeping on a hard bed, this is for you else, you are going to wake up with all kinds of body aches. The breakfast spread is good, the taste is the housekeeping staff is 70% responsive. They hear things partially and therefore they give you a service that is partial. When we shared the trip with the front office manager, He was not interested in our feedback at all. For the sake of semantics, they have placed a feedback tab on the reception, but they don’t really accept feedback or take criticism. All in all experience at this hotel when I expected a lot more. I will not recommend this to anybody whether it is group or solo or friends.

The rooms could have better interiors for the price tag of the hotel. Restroom was so slippery. Overall it was an average stay. But the breakfast was exceptional which is why i gave 3 star for my review. Happy to pay the price but looks like the hotel haven't upgraded their interiors in years.

Worst Service. Bags were sent to incorrect room. WiFi password was not working. Called front office twice to be fixed. Additional bed that was already in the prebooking was not prepared although we did night check in. Was told will be brought in 10 mins but we had to call reception 3 times and was only brought to the room after almost 2hrs

I stay at Shenbaga every time I visit Pondicherry. It is comfortable, safe and clean. Breakfast buffet is excellent! The a/c is great especially on those hot and humid days and nights

We booked a room in this hotel online. It is a decent hotel located in the heart of Puducherry. The rooms are spacious and clean. We had dinner and breakfast. The food was satisfactory and value for money. However, the lighting in the lobby and, even in the rooms, can be a little brighter. Also, the general maintenance of the property can be better. Overall, a good experience.

Situated right at the heart of Pondy this hotel has great entrance and well crafted interiors designed to match the exterior elevation. The ambiance of rooms is good with spacious rooms and good comfort. Breakfast option is great with some good continental varieties. Staff appear to be decent and manage ok in English .

Impressive interiors, efficient staff, plenty of parking, excellent buffet. The rooms are clean and well-maintained. As a fan of photogenic locations, this establishment is definitely one of them. Take a look at their aesthetic in the photos and you'll see. The view from the rooftop pool is stunning, and witnessing the sunrise from their terrace feels like a direct connection with a higher power. Truly divine and serene, unlike the crowded rock beach on weekends.

Super stay ..good rooms ..good location..super food ..worth the money..location was great. Easy to reach the temple . Rooms well kept . Very big rooms . Excellant staff . Front desk staff very helpful . Good car parking space . Recommend all to visit this hotel and enjoy stay.

Nice location and pretty good service.

A reasonable hotel in a good spot outside of the French Quarter. Food in the restaurant was good, room a little tired. The bar needs daylight not neon lighting, and so much more could be made of the rooftop pool. A reasonable pool was an absolute must for us, otherwise we would have stayed in the French Quarter - although the promenade really isn't anything to write home about.

Good

Very nice stay overall; helpful staff

La propreté est vraiment sommaire. Le personnel n est pas tres accueillant et sont sur votre dos à la recherche de pourboire.

Good location

Dated hotel used mostly by travel groups. Very limited English speaking staff which is really not acceptable considering they are a four star hotel and charge those prices. Rooms are old but cmfortable

The breakfast is horrible. The staff are dis courteous. The room linen was dirty and torn and used Location is good but the people at the hotel and the service is just pathetic

The service was really good. All staff were polite, and the hotel was kind enough to allow a last minute extension of our booking as well as a late checkin. A simple, clean business hotel with nice Christmas decorations and a diverse breakfast spread. I'd definitely recommend to travellers to Pondicherry

Overall good and value for money Complimentary breakfast was good..

Cleanliness and responsive staff

I love the front office and bellboys ('bell men') hahaha. They were very professional. The pondicherry seafood soup was just out of this world and its my greatest memory.

Good hotel at a great location. We opted for the duplex room to accommodate the kids comfortably and they really enjoyed the separate upstairs bed 😊. I drove down to pondicherry and was very particular that the hotel needs to have proper parking space for my SUV. As you know, many of those boutique hotels in pondy has issues with parking and most of the time you have to do a street side parking which is very much a hassle. Shenbaga has proper parking and valet. The restaurant needs special mention, the Pondicherry special Prawns and fish dishes were really tasty. The buffet breakfast was also a good spread, catering to Indian and foreign guests. Overall I am happy with the hotel.

Habitación amplia, aunque necesitaría una remodelación. Desayuno pobre

The hotel was nice and pleasant, the room was very large, and the staff was helpful, but the room smelled of smoke and the linen and towels were greyish.

We stayed here for 2 nights. The room was spacious and clean, but in need of updating. We experienced a lot of noise - both from our neighbours’ children (the interconnnecting door seemed to have little sound proofing) and the hallway (decor is predominantly tiled/hard surfaces and seemed to be an echo chamber). The bed was very hard. Good hot water but bathroom dated and the workmanship appeared amateur. Wifi was good. The rooftop pool area was spacious with plenty of loungers. Breakfast (included) was predominantly Indian, with an egg station - quality and choice average. Location was ok, a 10 minute walk from the northern end of the beach. In hindsight I wish we stayed in one of the quaint villas in the heart of the French Quarter.

Good location. Fairly new hotel. Room was large with three beds for three people.

部屋は清潔で居心地が良いです。屋上のプールは景色が一望できてとても気持ち良かったです。 レストランで夕飯をとろうとしたら、混んでいてしばらく待つことになりました。大きなホテルなので、団体も多く、食事はゆっくりとれる雰囲気ではありません。

Two star hotel at best in great need of updating.

Very poor breakfast for foreigners. Nothing interesting around hotel .

The food, ambience and room were quite good. More importantly my kids liked the room and the overall atmosphere. The hotel staffs were very courteous and friendly too. My only worry to stay at a hotel in Pondicherry was the terrible sight of drunken men walking around and it might create an inauspicious scene to our stay. But, that didn't happen. I think the hotel staffs ensured that there is a neat space for people to co-exist. All in all a very satisfying stay for our family.

Hotel good, service staff could be more proactive & approachable

Services like swimming pool and spa were not available. They are not serious about these facilities.

Bel hôtel, belle piscine, service satisfaisant, restaurant convenable

well worth the time we spent.would recommend to any travellers

The duplex type room is ideal for a family of 4. The breakfast buffet was not overboard, but quite good.

I had no issues with this hotel. It is one kilometer away from the beach and the tourist attractions.

Enjoyed our stay

Nice hotel in a quiet location. It is rustic and not so expensive. They just charge too much for water (4 times the market price), which is not appropriate in my view.

The location of the hotel, facilities available and food in the tulip restaurant inside the hotel are good. Actually the breakfast buffet was very tasty except for a roach that crawled on our table. However, I appreciate the restaurant manager who was courteous and professional.The hotel has a lot of scope to improve in the concierge and front desk services. Staff are not proactive, well trained and welcoming. Overall, it was not great for the price we paid.

After checkin we discovered that the phone, safe and wifi were all inoperable. Within an hour all those problems had been rectified. There was a good breakfast offered and the evening meals that we had in the hotel restaurant were reasonably priced and very tasty. The bed was exceptionally firm to the point of painful. Every day when we returned to our room we would have to check for towels, soap and toilet paper, and inevitably we would call to get some items delivered. The service was always fast. The fridge and iron/ironing board were also very useful. The staff were accommodating and also assisted in making onward travel plans. Also Pondicherry was small enough that we could walk everywhere.

Very good, clean room. Swimming pool is very good. Accessibility to city,shopping etc is pretty good. Only draw back or missing one is no playing areas for kids.

Hôtel très correct, bonnes prestations et bon emplacement.

We had a thoroughly enjoyable two day stay at the Shenbaga in Pondicherry. Staff very friendly and helpful in every respect. Highly recommended

I had a room which had a shared but locked door with the neighbouring room. I could hear everything that was happening next door. The person in the room would watch TV late into the night at high volume and we just couldn't sleep. When we complained to reception, they didn't even bother asking the guest to turn down the volume - kept saying we will send someone to check the floor. Finally when I forced them to call the guest, he shouted at them saying he won't and he turned up the volume even more. The hotel seemed to be aware that guests complain about noise in rooms with shared doors but still put guests in these rooms without warning them and doesn't have staff who can handle a belligerent guest (my callous neighbour).

One of the best hotel experiences I have had until now. The breakfast was sumptuous and the staff were very courteous. The hotel is close to the beach and provides all facilities and comfort for its customers.

Not a class hotel. They do not know how to manage professionally.l Vasanth Food Nd beverage Manager was quite helpful. Appreciate his efforts in greeting me the medicines that I needed. Whole visit was wash out due to heavy rains.

Very smart hotel in Pondicherry, easy to get to all the sites we wanted to see, good food at resturant, Only been open 10 months and the staff are still in process of that final polish, which will come soon, as they are all keen and friendly. Next time I visit Pondicherry I will try to book here again.

Nice hotel and great location

As a relatively new hotel in Puducherry, this hotel is nice enough. I guess the relatively lower price is due to its location Although rated 4-star, service isn't top notch and could be improved. The out door swimming pool on the 8th floor in good enough Rooms are spacious and the bathrooms are cool

Overall a good hotel, but did have some issues with housekeeping services, which were resolved by room service. Good food, nice room and a fantastic location

Brilliant service, right in the city center. Very eager to take care of their clients. Just one thought though, the rooms could have done a little better with a balcony. Otherwise, very friendly and cozy ambience.