Roseate House New Delhi

Overall experience

Could ne a bit more lively

Unfortunately, I was disappointed with my overall experience. I booked an upgraded room, but it appeared to be the same as the regular room, and the facilities and service did not meet my expectations. Basic requests, such as an iron and a working hairdryer, were not properly addressed. I also had difficulty getting helpful assistance with late checkout and dinner arrangements. Overall, I did not find anything during my stay that I would consider a positive highlight.

I was disappointed with several aspects of my stay, and unfortunately, the overall experience did not justify the amount I paid. When I arrived for check-in, I was not properly greeted or offered water. I had to approach the reception desk myself, and the interaction felt unwelcoming rather than attentive. Considering that I paid nearly three times what I would normally pay for a hotel room, I expected a much higher standard of hospitality and service. Even before checking in, I experienced a disappointing lack of basic hospitality. I asked if I could get a coffee for my driver, who had already driven a long distance and still had another long drive ahead of him. I was happy to pay for it, but the request took approximately 30 minutes to resolve. Instead of simply adding the coffee to my room bill, I had to wait in the lobby while the payment was being discussed. What made the situation more uncomfortable was hearing the receptionist ask whether I was expecting the coffee to be complimentary and who would pay for it. I explained that I was happy to pay, but I was disappointed that such a simple request became an issue. I was only trying to offer my driver a coffee out of respect and appreciation for his time and effort. I believe a hotel of this standard should be able to handle a small request with courtesy and efficiency. I had also paid extra to upgrade my room, as the regular room appeared very small. However, the upgraded room seemed to be the same as the regular room I could have booked for less. When I raised this with reception, I was told that the hotel was busy and that this was the only room available. I found this disappointing, as I had specifically paid for an upgrade. At check-in, I explained that I needed a late checkout because I had plans the following day. I was told, “Okay, we will do something,” which gave me the impression that my request would be considered.

The staff was extremely rude and demeaning from the check in process to the restaurant staff at the coffee shop, to the concierge department staff , to the driver who they gave me when I hired the hotel car. The room was so dirty, the carpets in the bathroom were wet. The blankets were used. It was the worse’s hotel I’ve ever been to.

The service , hygiene of the rooms and staff behaviour.

The room itself was fine but nothing special

Unfortunately we did not have a good stay. We only booked as a place to rest before an early flight. I requested an extra bed for my 8 year old when I booked, the bed was not there and we had to call multiple times. In the end we decided to all just share as it was super late and we needed to get some sleep after a long drive and having to get up for an early flight. It eventually came but we turned it away. We then had the most loudest and horrific dance music thumping outside all night and to top it off we had people in the room next to us who were obviously young and unsupervised. They were shouting, screaming, laughing and banging doors all night. We got zero sleep and we even had someone knock on our door with room service for them about midnight. My husband asked the staff when he knocked on to ask them to be quiet but nothing was done. It was a terrible terrible night and we left exhausted and grumpy.

Beautiful comfortable rooms

Nothing at all .. everything was great

Room looks nice

-Phone in the Toilet should be on the right side wall over the Tissue roll, The shower has only one section covered and water keeps flowing out-we have to shower with so much care-so that water does not wet the whole toilet- Hope they can full cover the shower room and bath tub-and instead of sliding door-should have the same door as the WC-so that shower will be comfy and cosy to use- This is big blunder by the designers-never saw in any 5 star category hotels-please rectify and save water and also people falling down-if they end up dropping water carelessly during shower.

The close location to the airport, the very friendly and helpful staff. Raveena was lovely and gave us early check in for free. Our airport pick up and drop off were great.

The swimming pool does not look how it does in the pictures. The glass panels are very dirty and most of the area was closed. We ordered food to the pool and waited over 1 hour 30 mins. Our mattress was lumpy The room is not sound proof - we could hear traffic outside and noisy guests in the coloridos at 3am. At the bar - my partner (male) was using playing cards for over an hour. When I (female) joined we were immediately told by bar staff that playing cards were not allowed. We went to the mixed a la carte and buffet restaurant. We were told if we wanted to order a la carte we had to do so through an app. We waited over 30 mins for drinks and our food came first. We opted for a la carte as the buffer is £34 per person which felt rather expensive - we had just stayed at the Hyatt Regency.

Hospitality, cleanliness, service, and a stylish space

Outstanding butler service. Thank you Sonal and the entire team.

La ubicacion del hotel es fantastica

No hay nada que no me gustara

El hotel es perfecto, cerca del aeropuerto y muy cómodo para visitar Delhi. Debo destacar que tuvimos un chofer , Tarum, que nos llevó a todas partes y con un trato exquisito. Muchas gracias!

Location

Food prices

Everything was Great, ambience was GReat. staff was Great. The roof top pool was better than what expected before visiting there . what a large pool we enjoyed a lot .

But one thing if u people Pls work on that - why u Open the washroom door, something should be privacy matters, Kindly consider this in washroom area if possible . Thanks. Other Than that everything was better than expected.

Fancy foyer and breakfast was good

Paid for early checkin but the room wasn’t ready so had to wait another hour. Room had some dirty tissue paper on floor that cleaners had missed. Minibar etc not stocked. Water pressure low and shower max temperature also low. No USB power outlets in room.

- Fast check-in - Really comfortable bed - Lots of water in room - Nice room - Nice pool - Nice gym - Highest quality food out of all other Aerocity hotels I've been to - They let me order a coffee to the pool, made my morning - The pool area is nice - The restaurants and bars look REALLY good, I want to come stay again just to try them - Staff are all really nice - Quiet and peaceful place to stay - Big Bathtub - I find India keeps their hotel rooms so cold, but I hate the cold, so they gave me extra blankets and a heater... thank you!

- I was told that I had airport transfer included in my stay, but when I phoned to book it I was refused. Then, when I was leaving and had already ordered an Uber, I was told I did have it, so that was a bit annoying.

Location

Room are not sound proof. There was marriage party going on till 1:00 at night and room was also vibrating

Отличный отель, высокий сервис, чисто, мало людей, отличный массаж в спа. 10 из 10

Great place, need more maintenance at the pool. Rest was perfect

Perfect service and aftercare

Initial conversations before arrival were unnecessarily difficult

Dear Archita, I just wanted to take a moment to sincerely thank you and the entire team at Roseate House for making our stay so incredibly special. I had hoped to surprise Aditi while celebrating our recent Roka and our four-year anniversary, but the experience you helped create went far beyond anything I had imagined. From the warm welcome, the beautiful blessings and puja tray, the flower petals, welcome drinks, cake, and the thoughtful room decoration, every detail felt so personal and heartfelt. What stood out even more was your kindness and care throughout the process. From checking in with me before our arrival to ensuring everything was planned perfectly and then greeting us so warmly in person, you truly made us feel valued and celebrated. Thank you for helping create memories that we will cherish for a very long time. Please do convey our gratitude to everyone involved in making this stay so memorable. With heartfelt thanks, Tanmeet

Convenient location to airport and restaurants

A little dated in places but nothing major

The location was convenient

Staff were slow to respond , check in took a really long time , I would not stay there again .

O serviço dos funcionários, logo a chegada fomos ignorados pelo staff que fica fora pois tínhamos chegado de Táxi , o meu Primo teve que descarregar as malas enquanto que os funcionários estavam aí sem fazer nada e na conversa , na altura do check out então pareciam frios os funcionários da recepção.

Very friendly and efficient staff

Their towels in the room

Super comfortable hotel atmosphere. The service, the breakfast just fantastic! As we booked late check out the Housekeeping especially Mr.Gagan were regularly checking on our comfort, super friendly!

Very bad

Very bad

המיקום צוות העובדים

הארוחת ערב היתה מתומחרת יקר לטעמי ביחס לבופה

NOTHING

It was the most shortest.I checked in to the hotel at 4:15PM and checked out from reception itself at 5:10-15PM. As I stepped in, the atmosphere was full of smoky smell from the smoking that people from a party were doing just outside the reception entrance gate. Secondly, the Ac was not working well and moreover the party hall just on the same area as they had reception was making it like the party is happening at the same place in the reception area itself. Half of the staff was clueless if we asked something, no queue system followed and the senior of such staff(Anshul) was denying anything that we raised as an unpleasant welcome of ours and of all of the above issues The only good thing he did was to allow us to leave and cancel the reservation at that moment and to choose some other property with no pre booking charge.

Location , Food was great . And so hospitality.

Room size and specially which is just like glass box .

The location was the best for me as I had to another flight next morning.

The view of my room could have been better

Çok konforlu ve temizdi

The staff.. the staff is amazing, professional, always with a smile on. I requested for a small gesture for my dad and it was beautifully arranged. Our stay became even more special. Thank you

The Spa timings should be little flexible especially for mom's who get time only after their kids go to sleep. They should take 9pm or 10pm slots too.

Good

Roseate House in my opinion, is the best hotel in Delhi. I have stayed at Roseate House many times over the years and have always been impressed with the service, the variety of excellent cuisine on offer and relaxed feeling of the hotel. I highly recommend Roseate House New Delhi.

Staff service are good

Vry small.room wash room are vry vry small and not comfortable at all

Breakfast spread was wonderful

Few small things,like box of tissues on the bedside,second bathrobe in a double occupancy room and so on and so forth need to be looked at

Everything

Nice food

It's one of the best properties in aerocity with one of the best locations and excellent staff

NA