Hotel Don Simón vs Similar Hotels

Comments on room comfort but with issues such as bad air circulation and no climate control.

Rooms were comfortable but some were noted as small.

Mixed: some guests enjoyed spacious rooms and great views, but common complaints about hard mattresses, dated furniture, plumbing leaks and uneven floors.

Rooms were described as small with some concerns about lingering odors.

Some mentions of cleanliness issues, including unpleasant smells and lack of proper cleaning in bathrooms.

Some complaints about room cleanliness during the stay.

Mixed-to-poor: multiple reviews report dirty shower drains, found a bed bug, and overall deficient cleaning in some rooms.

Some reviews mentioned issues with cleanliness, particularly around water quality in showers.

Frequent praise for the convenient location near the center of Toluca.

Great central location near attractions and restaurants.

Very strong: repeatedly praised as céntrico/excellent location, easy walking access to restaurants, portales and city center attractions.

Positive feedback on the location's convenience and proximity to various places.

General positive mentions of service, but notable instances of rude behavior from staff.

Positive feedback about the kind and helpful staff.

Generally positive: staff repeatedly described as amable/atento and accommodating, though isolated lapses occurred (slow breakfast service, missed towel, no room service).

Mixed reviews; some staff were described positively, while one encountered poor service.

No specific mentions, but noted lack of a restaurant.

Breakfast praised for quality but considered overpriced.

Positive but basic: breakfast is often described as sufficient, tasty and complete, with suggestions for greater variety or à la carte options.

Breakfast received negative remarks; quality was perceived as low.

Lack of amenities like a restaurant and limited offerings like courtesy water.

Limited amenities reported, and some services were seen as too expensive.

Weak: frequent complaints about poor Wi‑Fi and cable, lack of air conditioning/ventilation or fans, and limited/chaotic parking.

Amenities met expectations; however, some issues with the breakfast offerings.

Concerns about the relationship between price and quality encountered.

Guests commented on the cost not matching the quality provided.

Generally positive: several guests note good price and value; a minority called it 'caro' but overall perceived as good value for central location and included breakfast.

Standard quality for this hotel tier.