Zhangjiajie Huatian Hotel

The hotel has seen better days but it’s confortable and easy access The staff and service is amazing thank you

It was fine but older property. Good value

Excellet

Our stay here was great! The location was perfect for food, tourism, and getting to the airport/train station. The staff and their hospitality were incredible. Would recommend!

Great location! Right next to Tianmen Mountain. The breakfast buffet was delicious. Highly recommend!

I stayed for two nights on a solo trip through China and received truly excellent service from Zhu Shuangqin and the team - they truly went above and beyond to help me arrange a trip to a neighbouring town. The hotel was very nice and very well located too. I would recommend staying here if taking a trip to Zhangjiajie.

Good

The Staff was amazing!! Hotel location was great!

It is a five star hotel but must have gained its reputation decades ago. One can clearly see its glorious days. Very convenient location for taking the cablecar to Tianmen Mountain but facilities are a bit out of fasion and need a renovation

Nice hotel ! Good location … the only bad thing when arrived at airport make a call for the shuttle indications none speak English . We got a DiDi

Shower drain was a little slow. Room was overall clean and well maintained. Room key lock mechanism failed on 2nd day of 3 night stay. But the problem was fixed fairly quickly. The location was good. We were pleased overall.

Great hotel room, which stay there again

Ok

Outdated hotel everything needs an upgrade and make over. I was charged 50 Chinese dollars because I left a key in the room. The restaurant was decent but pricey for the food we were served. The one nice thing about the hotel was that it was close to the Tianmen mountain ticket agency.

Main problem is the staff cant speak English

There was a doorman named Rock who was exceptionally helpful in giving directions and giving taxis instructions.

Staff was nice. They provided us with a fruit platter as a welcoming gift. We were there for Christmas and they provided us with small dessert and gift for Christmas.

The staff were very accommodating as I had come to Zhangjiajie on a research project and I wasn't sure how to find the village I needed to. Broad Hu, in particular, helped by organising a guide at short notice and changing my travel plans made by a third party to make the project a success.

Aircond not working for my 5 nights stay due to Aircond maintenance? So disappointed and so hardly to sleep and get sick fever sore throat. So bad. Lost of confident about china hotel. Room request more drink water get extra charge so bad it’s so called 4 stars hotel? Please don’t go to this hotel. Don’t recommended.

Great location. Great tourist office attached that was very helpful. Hotel was a little old and just ok for another big hotel.

Easy to get to from the airport. Central to city, close to bus / train stations and cable car for mountain. The rooms are large and spacious but the chairs and stool in this room needs to be replaced or re-upholstered as they are showing signs of wear. If this hotel wants to attract more western visitors then the reception staff need to learn basic English. whenever I tried to communicate the staff member had to call over a colleague who understood a little English. English speaking staff in China are a big asset in attracting western tourists.

Arrived late at night, and the lighting was very dim and the hallways very dark, we did not think it was a 5 star hotel, it looked uninviting, however with the light of day we did see that it had potential. "No smoking" signs were ignored. English was not spoken and communication was difficult. Room was big, clean enough but did find something left by the last occupants. Close to shops and very close to the cable cars up to Tianman Mountain. Area comes alive in the evening with activities across the road at the square.

All good. Convenient to all amenities. Good services & politeness

Room is clean and spacious. Check in swift and smooth.