Cocoon Hills

Un accueil exceptionnel avec un personnel à l’hôtel très professionnel

Le manque de connexion wi-fi ainsi que des traces de saleté (lit et salle de bain)

Het personeel was super vriendelijk en behulpzaam en de locatie was top. Kamer was heel schattig.

Alles was schoon, maar er zat wat schimmel in de badkamer

Location and size of the room

Wi-fi connectivity could have been better

Mooie sfeervolle ruime kamer, vriendelijke en behulpzame gastheer

De badkamer heeft een onderhoudsbeurt nodig

Alles etwas abgerockt. Dafür nicht so teuer.

Der Service war miserabel. Wir sollten um 7:30 Uhr unser Frühstück bekommen (mit dem Personal abgesprochen), aber es war niemand da und auch kein Frühstück. Um 8 Uhr haben wir dann, leider ohne Frühstück, das Hotel verlassen, weil wir zum Zug mussten.

We enjoyed our stay . It was a pleasant stay. the room was very clean and comfortable .The staff was very helpful. Everything was wonderful.

Nothing

The person we met during our breakfast he served good breakfast and asked to pay less payment from the amount.

We asked Dinner because we arrived late check in with kids they served the food with dirty plates.

Emplacement idéal +++ Personnel excellent

L’ambient acollidor de la casa juntament amb els treballadors, molt propers i dedicats a ajudar

Tot perfecte

This is one the best experience in nuwara eliya. My family had the best time. Thank you sham and team for the best service. The team provided a birthday cake when all hopes was lost due to timing post 11 pm. They arranged a beautiful cozy arrangements for birthday. Really the best experience of my trip and strongly recommend to go for this place

Vriendelijk personeel, prima en uitgebreid ontbijt en diner. Als ze iets niet op voorraad hadden regelde ze dit wel. Zoals een lekker koud biertje bij het diner.

Nice staff. Helpful nature. Perfect location. Great breakfast. Everything was perfect.

Improve bathroom condition.

Staff were incredible, very professional. great location walking distance to town. beautiful old building and gardens. Best wifi we've had in sri lanka.

The bed cover was a bit mouldy.

Best Place To Visit In Nuwareliya. Best staffs & customer care services. Highly Recommended ✌️

Property was excellent

No proper meals or tea available

Best location

All good

Washroom basin was not good

Cleanliness in the washroom as it was really bad to sta

Convenient location. Parking space, and peaceful vibe

Room photos different from the real room given. TV not working, Safe Broken

Nothing to like

Everything

V good and tasty we are treated well

You can consider a driver room for the driver

The property was great, good staff & gave a warm welcome and supported through the stay. Good food and good ambiance. Thanks to Dhanushan, great staff support from him.

Every thing except the breakfast. room is spacious, can be use as family room. room heater facility every thing is fine.

Breakfast.

The bed linens weren’t changed properly, and the towels were dirty. The Wifi didn’t work at all. We stayed only a few hrs and then we had to find a new place to spend the night. I don’t recommend this place to anyone. We had a very bad experience

Nagul and the other staff was very helpful and pleasant. Overall it was a good experience. Clean rooms and worth the price. They did a birthday deco on our request which we appreciate as well.

The breakfast : 2 sausages, buttter and jam, 1 omlet. Requested for a couple more slices of bread, the staff refused. The difference between room price and BB was roughly 800 LKR. You can do better for that price. I won't say the breakfast wasn't sufficient, but not worth the price.

Очень симпатичное здание снаружи и красиво внутри, мото под крышу можно поставить. В номере сейф, тв, масляный радиатор.

На завтрак возят в другой отель, не удобно. Фен не работал, выдали другой, но вилка к розетке не подошла. Выдали удлинитель, тк розеток в санузле нет.

The staff was superb and was ready to accommodate all requests.

Rooms could have been more clean, washroom needs maintenance.

La beauté

Le cuisinier était à l hopital Le pauvre donc petit déjeuner minimum

街中まで徒歩10分程度、治安もよく便利なロケーション。建物の外観やインテリア、庭はイギリスを感じさせる素敵な雰囲気。系列ホテルで提供される朝食は、メニューが日替わりで味もスタッフの対応もよかった。

色々なものが壊れている。クレジットカード決済機、部屋のテレビ、セーフティーボックス。せっかく部屋は広く素敵なインテリアなのに台無しと感じる。 バスルームの水はけが極端に悪く、シャワーを終える頃にはシャワースペースと隣接するトイレ・洗面台スペースがすべて水浸しになる。シャワーの温度は安定せず、±3度程度の範囲で周期的に変わる。 前日に宿泊費を現金で支払うようスタッフから連絡があり、現金を持ち歩きたくない側として少々焦った。 また、本来ならゲストが使うリビングスペースをスタッフが占有し、映画を見ている時間が長い。公私の区別、責任の果たし方といったスタッフ教育が必要だと思う。

La struttura è davvero bella. I ragazzi che la gestiscono sono molto gentili.

Tuttavia, non è offerto alcun servizio a parte la colazione che comunque richiede di spostarsi in un altro albergo con tuktuk (gratuitamente); niente lavanderia, niente possibilità di usare la cucina, niente ristorazione o bar. Tra l’altro, noi prenotando avevamo notato il badminton tre servizi offerti ma non è veramente disponibile. Perciò è bella ma i servizi non sono quelli di un albergo, anche la polizia lascia un po’ a desiderare, dovrebbe avere il prezzo di una guest house per avere un buon punteggio.

Nice apartment, spacious and clean. Furnished in keeping with the style of the house

WiFi wasn't working in the rooms so could only get it from the reception area. The breakfast included in the price wasn't on-site, rather a tuk-tuk ride away. The host arranged for the transport to the other hotel where breakfast was being served, but because it needed 2 tuktuk rides to get us all there, we didn't end up being able to eat together as the driver took 1/2hr to bring the second group to join the first.

La disponibilità del personale

La pulizia

The ambience

Very disappointing stay. In the morning there was no water and an electricity cut, which caused major inconvenience to us. Because of this, we were forced to rush back to our destination without even having breakfast. This was especially difficult as we were travelling with elderly family members. Basic facilities like water and electricity are essential for any hotel, and the lack of these made our stay extremely unpleasant. We informed the hotel and requested compensation, but they refused to take responsibility for the inconvenience caused. Overall, very poor experience and management. Would not recommend staying here.

Very quaint accommodation and the staff were accommodating.

We had NO water in our room overnight, unable to flush the toilet or wash until about 6am. No response from any of the numbers provided on booking.com when we called to check on the water status. Breakfast was served at a different hotel a 5 minute tuk tuk ride.

The location was excellent and the staff lovely. The bed was very comfortable and the garden beautiful. The shower was hot and powerful, only problem being it flooded the bathroom floor. The surround round the drain was not cemented in and moved allowing the water to escape.

There was some mould in the bathroom and the electric sockets were a little interesting. A little updating is due. Having said that we had a lovely stay.

Giardino molto bello arredi in tipico stile inglese molto bello

Il bagno assolutamente da rivedere al limite dell’utilizzo

Le style cosy de l'ensemble.La gentillesse du responsable.Le couchage avec couette à l'européenne.Le radiateur de chauffage dans la chambre.

Juste le fait qu'il n'y ai pas vitre aux aération de la sale bain.bonjour le froid qui entre .

Cocoon Hills is a true English cottage, with flowery furniture and wooden floors. Common area has enough space to sit and relax, or use the library. Outside there is a nice garden with a green lawn and iron tables and chairs. The place feels very homish, as if you have a sleepover with your rich uncle and auntie. It is located in a quiet area. Town is 15 minutes walk, but tuktuk is more comfortable and can be arranged anytime through the accommodation.

If you are sensitive to noise, use earplugs as the wooden floors make the place a bit noisy. For me no problem though.

It is truly a beautiful place with pretty decorated rooms and garden. The furniture is well matched and the shower is the strongest and hottest we had in Sri Lanka. Breakfast is being served in another location, one higher up the hills, and they will arrange a tuktuk to bring you there. It consists of Sri Lanka buffet and was pretty tasty. The staff at that place is also very friendly and helpful. I loved the property and the feel there. Only major downside for us was, that there was limited internet. We especially booked the cottage because it had proper table/desk for working, but internet there is zero. Nothing! In the main building was better, but sitting there was bit distracting.

Because of the broken internet I had no choice of sitting in the living room/ lobby and trying to work from there. That was not successful and bit frustrating, because the staff had multiple rooms, and kinda lives there too? And one of them kept lingering around. Sitting close by to me, watching television or TikTok videos on their phones. Not really social conscious.

Väldigt mysigt och fint! Rejäla välstädade rum. Värmare på rummet då det kan bli lite kallt! Trevlig och hjälpsam personal. En 5 minuters promenad in till centrum. De hade vid vårt besök problem med att servera frukost pga att översvämningar förstört kockens bostad. Det ordnade de jättebra med en kort tuktukt tur till ett annat hotell som serverade väldigt god Sri Lankesisk frukost!

Schönes, altes Gebäude in perfekter Lage. Nah am Zentrum, aber in einem ruhigen Gebiet. Super Start um zum Single tree zu laufen und nur 5-10 min von Grand Hotel entfernt.

Das Badezimmer war komplett nass (auch die Wände, Türe etc.) bei unserer Ankunft. Es hat den anscheint gemacht, dass es komplett mit einem Wasserstrahl gereinigt wurde.

Billigt

Upplevdes som riden hade stannat, ej fräsch toa, fick åka Tuk tuk till frukost, ej mat på hotellet!

Nettes hilfsbereites Personal

Frühstück war nicht im Haus,5 Minuten mit dem Tuck Tuck, das vom Hotel bezahlt wurde

Hotel, který sice pamatuje lepší časy, přesto stále velice elegantní a příjemný.

The room was clean, but the service was disappointing. We paid for breakfast, yet none was provided. We informed them that we needed to leave 30 minutes early, but they did not bother to pack a takeaway breakfast or offer a refund. Paying for something and receiving nothing in return is unacceptable. Cleanliness alone does not make up for poor service and lack of consideration for guests

The hosts were very welcoming and helpful. We had a heater in the room and warm blanket so it was cosy. The hotel is near the Grand Hotel and the golf club so in a good position. The breakfast was great.

There was a problem with the water when we first arrived so we couldn't get washed but the host was very apologetic and worked hard to get it sorted out

酒店员工很和善，主动帮我们拿行李。酒店环境美式风格，装修精美，客厅摆放了书架，可以坐在舒服的沙发上看书。浴室有足够的热水，床上的被褥也很厚实，对偏寒冷的中部山区来说太好了。

地方有一点点难找

Joli cottage anglais, tres bonne literie. Petit déjeuner bon et copieux. Proximité du centre-ville.

La chambre n était pas propre ( mouchoirs et poussière sous le lit). Pas de WiFi dans la chambre. Salle de bain en très mauvais état.

조용한 위치와 편안한 객실, 친절한 직원과 맛 좋은 조식까지 좋았음. 특별히 히터와 침구가 좋았음

욕실청소를 조금 더 신경써주세요

Very helpful and friendly staff. Accommodation was styled on an old fashion British guest house and a good location.

WiFi was poor.

Sehr gemütlich und europäisch. Sehr nettes Personal und gute Lage.

Perfekt beliggenhed i forhold til resten af byen. Rent værelse. Venligt personale. Alt var godt.

Badeværelset var ikke så rent, men det gik.

Habitación limpia y personal amable. Había agua caliente, pero no salía la suficiente cantidad

Das Frühstück war luxuriös.

Excellent staff who were very attentive to our needs. Overall a very nice place to stay. Good value for the price.

L’accueil L’emplacement Le décor charmant Le jardin ravissant Le bon petit déjeuner

Tout était bien

Beautiful property, excellently restored and maintained. Staff were very nice, welcoming and helpful. Great location.

The only downfall is that the 2 bed villa is very cold in the main area. Rooms were cosy with the heaters, but central area didn’t warm up with the small heater they provided.

Vi havde et helt igennem fremragende ophold på Cocoon Hills / Old Colonial Cottage i Nuwara Eliya. Stedet er et smukt bevaret, gammelt kolonihus med masser af charme og karakter, hyggeligt og meget velindrettet. Allerede ved ankomsten følte vi os hjemme. Beliggenheden er ideel – fredelig og tilbagetrukket som en lille grøn oase, men samtidig centralt placeret og tæt på byens faciliteter. Det giver den perfekte balance mellem ro og tilgængelighed. Værten fortjener særlig ros. Han var yderst hjælpsom, imødekommende og løsningsorienteret og gjorde en ekstra indsats for at sikre, at opholdet forløb problemfrit og behageligt. Servicen var personlig, professionel og præget af stor venlighed. Vi kunne ikke have ønsket os et bedre sted at bo i Nuwara Eliya og kan på det varmeste anbefale stedet til alle, der søger et unikt, komfortabelt og mindeværdigt ophold i smukke omgivelser.

What a stunning guest house! Would urge anyone to stay and experience the old world glamour. Beautiful everything, the room was comfy and cosy with an extra heater. Feather duvet and comfortable pillows. Lovely linen throughout and the bed was the best we’ve slept in so far. The furnishings including the lovely curtain fabric and attention to detail was great. Very hot water and a powerful shower. Well maintained gardens. Beautiful to see mop head hydrangeas in flower and looking fabulous. You get your breakfast at a sister hotel via a private tuk tuk. Get them to make you an omelette😋) The manager is very responsive by email and extremely helpful and knowledgeable. He organised our onward journey via his brother in law who was an absolute super hero and kindness itself. Would recommend this hotel. First class!!

Nothing I loved it!!

Location, furniture, cleanliness

Parking difficulties

The host was very friendly and welcoming.

The property smelt damp and mouldy. Generally quite clean but bathroom is not pleasant.

Slechte riolering, vieze keuken, geen faciliteiten

Slechte riolering, vieze keuken, geen faciliteiten

The workers Baanujan and Chanukah were really friendly and helpful. They arranged everything we needed and also helped us during the flood times. We loved this stay!! 10/10 recommend

La casa en si tipo colonial

Outside garden

Old rundown place- dark No onsite dining facilities

-Friendly, accommodating staff -easy 10 min walk into main town/Victoria park -pretty garden and classic British style room -cosy place to stay in cooler climate -very good value for money

Bathroom could have a revamp but didn’t bother us and would stay here again

Расположение, аутентичность места, персонал