The Palms, Kamala Beach - SHA Extra Plus vs Similar Hotels

Rooms are spacious and family-friendly with kitchens and multiple bathrooms, but several guests reported very hard mattresses in economy rooms, some minor maintenance issues (toilet flushing, occasional cockroaches) and slightly dated areas.

Rooms were often described as modern, spacious, and well-equipped.

The room was comfortable but lacked certain amenities like tables and chairs on the balcony.

Rooms generally modern but some noise issues reported.

Mixed reports — some rooms cleaned daily but multiple guests report superficial housekeeping, missed replacements (tea/coffee/toilet paper), occasional debris left on floor and inconsistent wet mopping.

Guests frequently noted the cleanliness of the accommodations, indicating a high standard.

There was a used condom in the bathroom trash when we arrived, indicating poor cleanliness.

Numerous complaints about dirty public spaces and poor cleanliness reported.

Consistently highlighted as a major positive — central in Kamala, very close to the beach, cafes and amenities; quieter than Patong which many guests appreciated (one note about distance from Patong by taxi).

Many reviews highlighted the great location, close to the beach and restaurants.

The hotel is conveniently located by a main street, close to restaurants, bars, and the beach.

Great location near the beach and restaurants mentioned multiple times.

Generally praised — several mentions of exceptional and correct staff and helpful restaurant service, though isolated issues (no porter at checkout, limited support at certain times) were noted.

Overall positive mentions of staff friendliness and helpfulness, with some noted delays.

Standard service quality, though some staff had communication issues.

Staff received praise for being friendly and helpful.

Strong positive: the on-site restaurant is frequently praised for good food, service and long opening hours; breakfast inclusion was inconsistent for some bookings.

No specific mentions, rated as standard quality for this hotel tier.

Not mentioned directly, standard quality expected for this hotel tier.

Breakfast variety received both praise and criticism.

Good on-site restaurant and pool access for many rooms; however the main pool was reported under repair in several reviews and some guests found the pool small.

Most reviews appreciated the amenities, though some mentions of lacking kitchen utensils.

Lack of night stands and some furniture, affecting overall satisfaction.

Amenities like the private pool and ice cream happy hour were enjoyed.

Viewed as a good budget option with large family rooms and convenient location, though occasional cleanliness and mattress issues temper perceived value.

Reviews indicate excellent value for the quality of the stay.

Overall satisfied with the value considering the location.

Considered good value by many guests relative to location and features.