Heaven Seven Nuwara Eliya

Best scenic view from room as well as balcony....good staff...excellent services.

De ligging van het hotel is goed. De kamers zijn ruim en schoon. De douche is goed.

Erg gehorige kamers, je kon in je kamer gesprekken van mensen horen die in andere kamers zaten, of in het restaurant. De bar was niet open, toen we daar gingen kijken werden we weggestuurd. In het restaurant was de helft van de kaart niet beschikbaar. En drongen ze aan op het buffet. Het eten wat je wel van de kaart kon bestellen, in ons geval een pizza en een kipburger duurde meer van 45 minuten om klaar te maken terwijl wij op dat moment de enige in het restaurant waren. Ontbijt zat er niet bij en moet je kopen voor 8 dollar per persoon. Dit was ook niet heel bijzonder Wij hebben uiteindelijk 1 nacht van de 2 kunnen cancelen. En zaten daarna in een 5 sterren hotel, goedkoper, incl ontbijt, zwembad, spa en een betere ligging.

The staff especially ‘Dinesh’ was really good in understanding and delivering the things asked for. He was the one who knew English 👍👍

Everything was good! Would expect the food for vegetarian people like us which not knowing was there!

Assez loin du centre

Staff were helpful when the first roon we had smelt of mould. Moved us to a room that was better.

First room had a musty smell and there was no hot water in the second room. It took them an hour and a number of visits to reception before it was sorted.

Friendly staff and a lovely welcome. Room was comfy and a good size. Good views.

Menu was very limited and extremely expensive.

The staff went out of their way to help.

No mini fridge

Good spot for a night on the way— simple and clean, with lovely warm service. Probably a bit overpriced but a solid, good option. Food was delicious as well and they accommodated all of our needs.

Everything about this stay was great, the comfort of the hotel, the warm hospitality of the staffs and the food was most delicious. In short, a great stay with complete satisfaction.

Nil

the location was amazing

They charged us for playing pool, but told us when we where already playing. The man in the yellow polo shirt, we think he was the manager, wasn't very friendly and made it feel like he wanted us to leave. So we cut the evening short. We were the only ones in the hotel so you would expect that they would want us to stay as long as possible. Breakfast, the same manager took our order and forgot half of the order and the food was cold. The rest of the staff was friendly.

Neat and clean..

We had a leakage in our room from roof. It would be nice if you fix it.

Location

Food and price ! For this price , we can book 5 star hotel with super food. Very expensive and food is not good !

Location was quite and scenic. Pub facilities were available, but we did it use it. Everything was good with the exception of hot water, which took a while to reach the shower.

Hot water. Delay in reaching shower.

The room was good. The view was fantastic. Nice, cozy ambience. The hospitality and warmth of the staff was very good and reflected the warm hospitality of Sri Lanka.

The bed could have been a bit more comfortable. The breakfast at a point was monotonous. A bit more variation would enhance the morning breakfast time.

No view available in the room. I selected the room for this only.

We had to make a last minute booking and reached the hotel around midnight. The staff received us. It's a great hotel in a great location with all the amenities. Has a in-house restaurant as well where we had our breakfast. The room was nice clean and spacious. Bathroom as well. No complaints.

Dinner in in-house restaurant was very good and dekicius.

Breakfast was a very terrible and unreasonable price. Unbelievable USD $8 per person,

The room was nice, spacious.

Very noisy location during our stay. The staff were not as nice as everywhere else we stayed at.

Clean Room

No window

Good service, friendly staff

Room was clean. Near to town. Worth for the money.

we stayed in a suite room that was very spacious, the bathroom was amazing and beds were very comfortable staff was very attentive and helpful

unfortunately the reception called us at 9am asking if we want to stay one day longer, they woke us up and i told them that we will discuss and get back to them. they called again in 30 min and it was too much pressure for me

location is exellent clean and big family room very polite staff and personel, room has very beautiful view

No elevator breakfast should be better and improved.

Neat and clean rooms and location close to city

Good place for a little group. Parking, bar, buffet dinner, and ok breakfast.

Walls are 'paper' so it can be very noisy.

Not worthy for the money. Food was overpriced and hotel rooms are old BUT staff are excellent and very helpful.

Especially hotel room and its interior. Mattress was old

Horrible staff

Room is big what I given

They failed to provide information related with room to enjoy it an best possible way . They are rude in behaviours . The reception is very very poor and not knowledgeable and consume valuable time during check in as well as check out which I don’t like . They do not have pleasant approach to customer and very rigid and not practical . Providing good room is not sufficient rather they should provide all proper information .

Large room, good price, very helpful and friendly staff

Had to pay $8 each for breakfast and quality and quantity was poor

Although the hotel was a little walk from town the view made up for that. Spectacular view over the valley. Dining staff were particularly friendly and helpful. It was good to have a restaurant in the hotel as it is situated a little out of town. The room was very large and the bed good.

Noise from the room next door and people scraping heavy chairs.

Beautiful location and clean comfortable rooms

Pricing for food was excessive

Stay was amazing

We arrived dark, the place was simple and ok. We freshen up and went for dinner (at location)

OK here goes, it was just 1 night. Dinner was so bad. Meat was frozen and deforested using microwave. It was so bad. B'fast was passable. Would I stay there again, I think not. However it was just one night and early start to train station.

The room is nice. The view is quite nice. The staff were excellent, friendly and helpful. Lovely people. The food was excellent. There are some little walks around the hotel.

Amazing shower, lovely spacious room and comfy bed. Good location, good WiFi and friendly staff.

Breakfast could have been better

The cleanliness, the location. Room is nice.

The room and the hotel doesn't have heating system/heaters by default. They provided the heater by request for additional charge, but the heater quality was pretty poor and I had to use my own socket adapter.

Breakfast is served in the room upon request (This is the better option). Choice of Sri Lankan or Western menu, slight change on daily basis. Located in a quiet neighbourhood among a few other hotels.

Some amenities have wear and tear, owners need to take note and replace them on time. Towels have seen better days, although clean.

clean comfortable rooms.

room didnt hv windows to see outside. Breakfast is just ok.

Location, view, quietness, easy access to the hotel, close to Nuwara Eliya Lake, the town center, restaurants and cafes. The hotel manager was a helpful and kind man, he was keen to provide the best possible services to the guests.

Breakfast, the noise from the guests in the rest of hotel rooms, the unprofessionalism of service staff in providing services, calling the guest in the room late at night to ask about type of breakfast he wants to have next day, the surprise is that you do not find anything ready of what you requested, the laundry service is bad and expensive, washing is done with water only without useing any detergents, some clothes are returned dirty.

Heaven Seven was even better than we expected. The atmosphere, service, food & everything were great here. Overall, as a family, we thoroughly enjoyed our stay at this hotel & thank u Heaven Seven for the unforgettable memories.

Nothing to mention

Good beds. Clean shower. Nice hotel architecture.

Service at breakfast slightly confused. During breakfast they disturb the clinking of cutlery, which they wash and dry in the same room as breakfast. Choose a room with a balcony only, rooms without a balcony have high windows with an unpleasant view.

The hotel is pretty amazing. Such a beautiful hotel with an a great view. Staff is very friendly and they are very kind to accommodate our visit with professional way. Rooms are very spacious, clean and bed are amazingly comfortable. We had a great night there. We got the western breakfast but they could improve on the menu a little bit. Food was fantastic but they could improve on the quality of the food. scrambled eggs were bit watery and they only provided eggs, 2 sausages, fried tomato and fresh slice of bread. They could add a toasted slice of bread with the scrambled eggs and add bacon as well. They acted immediately for our request which was great. So I dont put this as a complaint, just a suggestion for a better experience. We will definitely stay with this place again. This place is worth your price :)

The attic

there is no outside place for dining

Great views. Very cosy clean rooms. Friendly and helpful staff.

Calm location with a good view

car park was not attached to the hotel (few meters away passing another property) and there are no any security or CCTV there.

The Stay at Heaven Seven recently was an amazing experience. The staff was very accommodating and always willing to help with whatever needed. The facilities were also top-notch, from the comfortable bed to food. Overall, it was one of the best stays ever had and would highly recommend Heaven Seven to anyone looking for a great holiday! 😍

Nothing 😇

Great stay safe

It was one of the worst experiences we ever had in Sri Lanka compared to a 3-star hotel. Photos are not similar to what we saw on booking.com and the staff was the most awkward one we have ever experienced. We were forced to attend New Year's party, which was only men and staff came to know our door 3 times to ask us to go downstairs. After saying no, we wanted to stay in the room; he called us by phone with the same request. We were two women and did not feel safe at all. We will never go back to this property!

Excellent location and spacious room. The staff was friendly and the Sri Lankan breakfast was superb.

Very nice staff

歯ブラシなし、テッシュペーパーなし、屋根裏部屋

Good hotel but not much more

Great staff, great hotel, no request too big id they can accomodate. All in all a pleasant stay!

The Hotel was fine for the price paid. But the food was poor. Lovely view from Balcony

nice hotel in nuwara elliya close to lake. restaurant needs some improvement in services.

All good recommend property All good recommend property All good recommend property

Rooms are spacious and clean. Additional bed for child is good. Staff were able to customize food to suit Indian needs(vegetarian)

Staff are great. Place gets noisy in the windy times. Not much to do so don’t expect too much. Cool place.

All good but staff (restaurant) attitude is not good that mach.they are just working not professional. Running and speed louder is too mach.housekeeping and front desk staff is good.some one recommended this place for me.but expected more standard in this hotel.

This is a small hotel, tucked away from the main hustle and bustle of Nuwara. It served our purposes very well. The staff were all very pleasant although the lady on reception didn't appear to have particularly good English. The staff in the restaurant were efficient and hardworking and the food served was good. It served our purposes well for two nights.

Very nice room and comfy bed, welcoming staff - loved the tea.

This is a large hotel and efficient. Rooms were cold at night and we were in a noisy location but that's not the hotel's fault. Loved the Pedro estate tea walk near by.

酒店在半山腰，没有浴缸，只有淋浴。老板提供了取暖器，屋子里还算舒适。早上起来，阳光洒满整个山头，很是好看。早餐的地方也很幽静。