Olive Downtown Kochi

Ask for chef sandeep,bar tender Vishnu(sky lounge) captain adarsh..you will be pleased like kings .love this person ❤️.they are the main here ,they will be here each of you.nice ambience nice vibe .I am sujesting to everyone. The party's days are lightly busy

The real service issues of a hotel a visible during a long stay. In case of 1/2 night stay services look okay for the guest as deficits are not visible. My stay was for 5 nights and it was a forgettable one. The service of the hotel at following areas was very poor: 1. Service at breakfast: the staff is least interested in providing with required items from live counter or any additional food items. 2. In room dining - they serve cold food and hot cold drinks to make your food experience memorable. Only one spoon and fork is provided which is to be used for serving as well as eating. 3. Housekeeping: First time heard about the rule for hand towel on request. They don’t provide hand towels unless you ask for it and wait for more than 30 minutes. They want the guest to wait for washing their hands and face after a long day. Hand towel is a basic amenities provided by hotel. Really disappointed with the stay. It was a company paid accommodation otherwise I would have checked out after first day itself.

Friendly, helpful staff. Good location. Room had a good view, includes fridge, plenty of storage & quiet enough to sleep. Door has a peep hole cover and a strong door bolt in addition to the lock! Please include small hand towels, hangers in cupboard. Pre-set TV channels & provide only 1 remote. No one has time to decipher TV settings.

Tried to change date for one off the booked night and add additional night, manager not willing to help. I know I booked two nights on non cancelable basis but expected better effort. Hey ho nothing to say about my long term relationship via hotels.com

Fantastic stay... Will come bck again Thanks for the entire olive team. Special thanks for mr Bradley... .............. .......... ........... .......... ......... .......... ............ ........... ............ .............

Excellent hotel really good value for money food service excellent location really good. This hotel is really excellent in everything really impressed maya in housekeeping was brilliant I honestly cannot fault this hotel too good to be true. Food is amazing but please order fresh garlic nan and fresh pooris

Beautiful property and friendly staff. The only gripe I had was, we stayed on the ninth floor. The floor above was maybe the roof bar. So they either were moving heavy furniture or having noisy as heck parties deep into the night which kept my family and I awake. It wasn't ideal.

hotel is good location is central and well connect to metro, rooms are ok good stay for business meetings and Hotel raddison blu is 300 metre distance, staff are good . food are good but north india flavour are less, Chef Elbia is nice guy who are ready to help and try to do his beat.

Wow, loved this place shame I only stayed one night. 2 Great bars. One of which is a rooftop one. Great food both breakfast and dinner. Would definitely stay here again. Staff very friendly and helpful. Great central location. Great beds and clean rooms.

Good place to stay at.

Received good service from the staff. Maya and Prince did a great job servicing our room. Hotel very clean. Plants very healthy. Swimming pool ver clean. Retro Bar was good atmosphere with good staff Front counter staff were very helpful and attentive

Excellent location for shopping and visiting our dentist. Housekeeper (Maya/Prince) did a great job keeping our room clean & tidy (loved the towel pig with my sunglasses on). Hotel has a roof top pool, with food & drinks in the evening. Bar on first floor had delicious food (starters), which was our dinner on one night. Front of house reception staff were very friendly and helpful. We will stay here again.

Very convenient location Greatvroom and services Courtesy staff.

We were on KTM trip for two days Excellent staff even from reception to housekeeping to Restaurant. The female staff at the restaurant was excellent. Well maintained rooms. Room amenities were good. Food was excellent. The security at the entrance with the smile face. Thank you for the service,

today we went to olive down and we ordered for two beer with one side dish combo...ambience and service is too good....this is our third time visit here...but today we disappointed with the dish cheriyaulli with chicken it's pathetic..and the worst dish we tried ever from a 5star hotel!!

One of the staff outside pub is very rude. He doesn’t have the basic manners to talk with customers. One of the staff outside pub is very rude. He doesn’t have the basic manners to talk with customers. One of the staff outside pub is very rude. He doesn’t have the basic manners to talk with customers.

I booked a smoking room in the 4 th floor.main thing was that i was having an emergency i couldn't hire an auto that time it was raining heavily outside a guy named ABAD who's in front office helped me with the auto it was a pleasant service thank you

The best part about this place is that it's in the city centre and getting anywhere in Kochi from here is very easy and convenient. The food is decent and the staff is friendly. They also have a very nice roof top sitting where they serve food and has a great view of the city from top. Overall a nice place and definitely recommended.

If you love mosquitoes, noisy nights and unprofessional, incapable front desk staff- go ahead and book this 5 star rated hotel. I always post positive reviews, so what happened here?( Notes to owner after each*) 1. Entry is swarming with mosquitoes, which follow guests into lobby, lifts and rooms. Our room had mosquitoes behind the curtains and in the bathroom on the 7th floor. I had numerous bites from sitting in the lobby for 10 minutes. * One incense stick at one of the entries is truly pathetic. Serious attention to your mosquito problem is needed to provide your guests with a safe environment. Electrical options? 2. Noise at night. We were kept awake in Room 716 both nights by intermittent loud thumping and trolley (not bag) wheels on a hard floor. No voices. Noise went on until past 1am and started again at 5am. 3. My husband called reception early in the morning on our first day to complain about the noise. He was told the laundry is above our room! He then went down to reception after breakfast and was told there's definitely NO laundry above our room...there shouldn't be any noise and she'd investigate. The second night was worse. We then looked into the window of the door next to our room marked "Staff Only". Sure enough- large laundry trolleys! As we checked out, my husband expressed his disappointment with our stay, with that same female staff member. He asked to speak to the manager- she said she was a manager. (I noticed a male manager - blue shirt did come out of his office and stood to the side, observing and listening) As my husband politely outlined his concerns the female staff member-'manager' repeatedly pushed back as if he was lying. Finally, she said she had wanted to change our rooms the day before but couldn't find us. When my husband said we were back in our room by 6pm...and she could have contacted us as she had our phone number- blank- she had nothing to say. End of story. No apology. The most appalling thing was the senior(?) male manager who heard everything just walked off! * Management needs a full scale review- training is essential - basic communication skills (including the need to apologise when appropriate), procedural processes erc. Also undertake a review of workplace culture to refocus on guests- that's your business!!! Finally to the positive... The restaurant staff were lovely, good breakfast, comfortable bed, bottled water supplied, good hotel security.

This is not a five star hotel using any kind of comparison. It is in a very busy area and the traffic noise is audible in the rooms and especially so on the roof by the pool. Reception staff (when we were there) spoke very little English. We were given a room on the seventh floor which smelt of smoke (non smoking room). We were then moved to the eighth floor but were woken at 6.30am by the pool filtration motor. The rooms are large but basically furnished. The pool is fine but, as stated, it is so noisy on the roof that swimming was not a great experience. In addition, there are no loungers or comfortable chairs, just tables and chairs set as a restaurant. Obtaining towels was a challenge. We had to ring on the gym phone and they took 20 minutes to arrive. The food was, overall, acceptable and the salads were inventive. Breakfast, however, was disappointing with limited fresh fruit and very poor coffee. The restaurant staff members were helpful as were the bar staff (on the whole). This is, at best, a three star hotel.

Everything about hotel was good. Service, housekeeping, restaurant. Drawback for me was location. Surrounding area very congested. That is not a slight on hotel though. Poor choice by us. The buffets for breakfast and lunch were varied with a choice of both veg and non veg.

I stayed in olive from 24/11 , 25/11 , 30/11 & 1/12 in executive room . Hotel is located in the city and close to most of places and eatery . Front desk very helpful. Breakfast very nice spread snd very tasty . Room is spacious . I want to bring following points :- 1) TV reception very dull and channels very few . I could not few india australia 4 th T 20 2) bathroom on 7 th floor i stayed on 24/11 &25/11 was awefully smelly . 3) lift operate on room key and only 1 key given . So if couple is staying we can not move alone . 4) switch board os very small , confusing and difficult to operate. Immediate improvement needed .

Service was very poor. I hadordered two toasted bread with butter jam along with with two tea. Even 40 minutes after placing the order no order has been delivered. When I contacted the in room dining they said it’s on the way. Again waited for 15 minutes nobody came. Thereafter I have informed the same to front office and they said they will check and revert. But nothing heard from them also. Finally it’s reached after one hour ten minutes. The tea was like cold water. And bread delivered frozen and not without jam and butter. I advise public not to stay with this propert because it’s deliver the poor standards of hoteliers. When I requested in the front desk to arrange a meeting with general manager they said he is in a meeting. After along waiting of two hours nobody came. Now checking out.

I must say that my experience was nothing short of outstanding. From the moment I arrived, I was greeted by a warm and welcoming atmosphere, and it was the staff, especially Anjana at the front office, who truly made this stay memorable.

Right from the door man to the front desk associate, all staff were very friendly, helpful & courteous. Staff at the restaurant were very welcoming too. Bell boys & housekeeping staff were more than willing to help. Apart from the amenities in a hotel, it's the essential staff (mentioned above) that make a big difference in the service satisfaction to the guest staying at any hotel. Me & my family thoroughly enjoyed our 2 day stay at Olive Downtown Kochi & will return again.

Friendly staff...from security to concierge to attendants and restaurant crew. Front desk was ok also. Always greeted by friendly smiles and hello. Didnt feel unwelcomed being a tourist. They met our requests and helped us with arrangements. We did try to cancel after a mistake in booking. Unfortunately nonrefundable and hotels.com did try to make it right but it is up to hotel to provide refund. We tried this twice with hotels.com and contacted hotel. Unfortunately hotel did not want to accommodate or entertain idea of refund or offer alternative solution. Created a bind for us but we didnt die...can always look at it like that right? The water on occassion was not warm or hot and the pillows and bed sheets had bad odor and smelt of sweat from previous occupant? I requested hotel to change and they did so promptly. Breakfast was AMAZING. On the spot Masala Dosa or Ghee Roast... fresh fruits, Indian to American to European dishes to select from. All were great in flavor and presentation. Very clean restaurant also. Rooftop patio was just ok to look from. Not sure I'd dine there due to the pollution, dust, and dirt kicked up from the junction that the hotel is dead smack located. No fault of the hotel. Location is awesome. You have everything you need a stone throws away and the area makes for great people watching.

the stay was comfortable, and the hotel was nice , the price from hotels.com was excellent but the service could have been slightly better

The staff were very warm and professional.They were dedicated in giving their best.They exhibited warmth and care even from the doorman to attendants, front desk , with good spa female masseur and waiters from the food lounge.Hotel had a nice ambience and very clean.Our stay there was memorable and will def recommend this hotel to all age groups from single to families.The quality of food served was excellent as well.keep up the good job. Mr and Mrs Alakesan

We stayed at Downtown Olive during our visit to Kochi. It was so nice that we decided to stay for three days instead of two. The staff is courteous and the restaurant is great. We strongly recommend the buffét.

Lähdimme aikaisin ja maksoin laskun edellisenä iltana hotellin kuljetuksella kentälle. Matka keskeytyi ja joiduimme palaamaan osoittaaksemme, että lasku oli maksettu! Aika moka hotellin taholta.

What a great hotel! Used it as a base for visiting the sights of Cochin. The hotel was not an ideal location for me but may improve once the metro system is completed as it will run right by the hotel. The room was good sized, comfortable, clean and very quiet. Never heard the incessant beeping and honking of local traffic. Nice bathroom with excellent shower. Breakfast was a decent selection of Indian and European dishes. The icing on the cake are the staff. Very friendly and always eager to please. Any problems was always sorted without any difficulties. I viewed the hotel as an oasis of tranquility in a sea of mayhem. Would get back to the hotel hot and sweaty, go up to the 10th floor and have a dip in the swimming pool before watching the sun go down. What a way to finish a day of sight seeing. The hotel was excellent value for money. Why cann't all hotels in this price range be this good !!