Four Points by Sheraton Makassar

Zeer goed ontbijt, schone kamers. Vriendelijk personeel.

Let op bij gebruik maken van wasserij dat kosten hiervan snel oplopen.

Nice and neat place in Makasar. Great staff.

Nothing

Breakfast is very good. Rooms are nice too.

They should make it easier to login to the internet…

Heerlijk luxe hotel, supervriendelij personeel, geweldig eten, zeer goede bedden.

Alles was goed

The staff were helpful, and the overall environment was pleasant.

The toilet could use some improvement, and the room lighting was insufficient. Brighter lighting would make the room feel much more comfortable. and the pillows weren’t very comfortable.

This is easily one of the best hotels in Makassar! A huge thank you to Chef Sigit for the incredible service. He thoughtfully prepared a beautiful, complimentary cake for my daughter while she was competing at the venue, which made our experience so special.

I recommend providing Josua Ari Nana with additional training on handling guest requests. Specifically, he would benefit from guidance on when it is appropriate to mention extra charges, as not every request requires it.

Although the hotel building starts showing its age, the quality and service of the staff are fantastic! From the contact via WhatsApp with Ririn, the very early check-in with Eko, to the friendly and helpful staff at the restaurant. A special mention of Mr. Surya, who arranged a wonderful private dining with our family. When we are back in Makassar, we will surely stay here again!

Clean and comfy

Shower door cannot close properly and cannot shut off tv

The location was great. The staff were friendly and very fast to respond. The bed was comfortable.

The entire hotel property/facility seem very "old"

Tutto il personale dell'hotel è molto cordiale.

Sinceramente, non mi e piaciuta la struttura dell'hotel perché ci si sente come uccelli in gabbia. Le finestre sono difficili da aprire e non c'è una terrazza, e anche se ci fosse, è chiusa, quindi non c'è ricircolo d'aria. La stanza è pulita ma ha un odore di muffa perché non c'è ventilazione.

お風呂がない

Nichts! Nothing,!

Schimmel in Dusche, extrem kleines Bad, Toilette direkt vor Duschglaswand, keinen Fön, alt und abgewirtschaftet! Schande für Sheraton Hotel. Shame of Sheraton!!! Blick aus dem Fenster...

Eko gave an excellent welcome. Julia greeted me by name at breakfast!

I had a really great experience attending the HITA (Hotel IT Association) event at Four Points by Sheraton Makassar. The reception staff were super friendly, and the bell staff were very helpful from the setup all the way through to the end of the event. The meeting room was spacious and bright, which made the whole event feel smooth and well-organized. It was also really easy to coordinate with the staff on site—they were responsive and easy to talk to. The Wi-Fi was fast and stable, probably thanks to the good quality access points. And the food? Tasted just right! It really added to the overall comfort during the event. All in all, I was very happy with the service and facilities.

Sharing my experience staying at Four Point by Sheraton Makassar which was very impressive. This is the umpteenth time I have been on a business trip to Makassar, this time I stayed on June 8-11, 2025 participating in business mapping activities with Surabaya Travel Agent and collaborating with PHRI, ASITA, Makassar City Tourism Office, more than 80 buyers and 40 sellers from various cities in Indonesia. The event was very good and the service provided by the Four Point by Sheraton Makassar Team was extraordinary. Service: Starting from reservation, security guard in front, bell desk, FO/Concierge, Room attendant, F&B Team is very extraordinary and enthusiastic in serving guests who stay and do business activities. This hotel is very busy especially since there is a meeting room that is very adequate for MICE activities including Weddings. And coincidentally when I had a business activity there was a wedding activity too. The city is very lively with all the activities and the cuisine is also very diverse. Another experience that I will never forget is the attentive service of Team Four Point by Sheraton Makassar given to all guests and especially me, I was always offered a Nice Cup of Coffee when I entered the breakfast venue and in the cafe in the lobby, the staff on duty there really understand what I like. Thank you to Mr. Agus Sunaryo a newly GM who has just joined, with his leadership I am sure he will be able to bring things in a better direction. Thank you for your warm hospitality and best wishes for all Team Four Point by Sheraton Makassar. #Wonderful Indonesia

Stayed for five nights here, I could experience very warm and impressive hospitality. I was greeted by duty manager (his name is Rangga) - amazing person, keep it up! He escorted me to the room I have been allocated to. As MB ambassador elite member I received an upgrade to very spacious room (executive suite) and welcome amenity - local sweets. Thank you for that! Breakfast area and Lobby Lounge are in good shape and super, hard-working hands. Big thanks to Wulan, Winona, Rizaal, Kiky, Maria and Fajar for taking care of your guests (including me). FO team was very helpful during my stay, everything was very smooth because od them. Rara, Baya, Olivia - thank you for your commitment. Last words to general manager, Mr. Iguy, who is an amazing host. We use to say in Poland: "Guest in house - God in house" - that is how I would describe your personality. You have amazing team, please take care of them! Hope to see you soon. Be well, Marcin

Very disappointed with the room tough bearing a 4 star name. The rooms were outdated, lighting was a mix between warm white and white, the bathroom was dark using low watt lights. What really bothered me was the way they placed the toilet... I could hardly sit and not touch my knees to the glass wall of the shower... furthermore the shower door cannot properly close causing water to wet the floor. Breakfast was average, not a great selection. Overall, I wish they seriously look into the inconveniences and make the Sheraton brand great again !

Staff service was very good From checkin to check out

Four Points by Sheraton is the sole established international hotel brand in Makassar. My greatest appreciation and gratitude towards the beyond-excellence standard of customer service provided by majority of the staff there particularly from the Hotel Reception, The Eatery Restaurant, The Golden Asian Restaurant and The Marriott Club helmed by Bapak Fajar. I was staying in Room No.1001 for this trip. The toilet flushing system is very disappointing and was malfunctioned during my stay. However, the issue was swiftly resolved by the great maintenance team. I do not like to complain, but the hotel always force me to complain with its malfunctioned equipment. I am a regular visitor to this hotel for the past 3 years. The greatest assets of this hotel are its human capital, the employees. Whilst its greatest weaknesses are its equipment such as toilet flushing system, hot water provision, internet provision and laundry provision. It is a blessing that the hotel's software (its people) is better than its hardware (facilities and equipment), but its hardware is required to be improved significantly to be fit under the Marriott flagship. A serious review by the hotel's Top Management over the recurring complaints is critical in regards to the credibility and reputation of the hotel and its owner.

The location is not that accessible. The main highway outside is crowded and there's no pedestrian lane and seems very dangerous for people that are just walking, especially the motorcycles.

The smell of the room, it smells old and moldy.

Stuff good and respectful

Bathroom and toilet

Séjour agréable. Il avait été demandé si un early checking etait possible. Aucune réponse. Le jour J, l'accueil me dit que ce n'est pas possible et qu'il n'avait pas eu la demande par hotels.com

We are thankful to the many staff at Four Points Makassar for making our 5 nights stay so pleasant and memorable : - the room service team for keeping the room clean and neat, we always look forward to returning to the cozy room after a long day of outing ; - Winona (whom we met at the restaurant) and service with smile F&B team ; - Risaldy for his recommendation of local specialties during our meals and we were glad to have taken his suggestion to leave early (4am) to catch sunrise at Rammang Rammang :D - Yuniarto & Astri at the Front Office for their service and assistance. Thank you all for the excellent services with a smile! We greatly appreciate!!!

I sincerely tried to give a second chance to this hotel, after an awful experience in my stay last year. Unfortunately, this time was even worse. Only one person was standby at the front office, and the marriott elite line was there without anyone available to serve. Another person came up after I have to wait in line for some time. The room I stayed (6029) has a clogged drain in the bathroom, so I had to ask to move to another room on my second day, from a total of three-night stay. Also there was a gap in the frame's door, where you could see the lights from the hallway coming in. During the check-out, I asked via their whatsapp business account, which I got from the front office the day before, about the bill folio of my stay. Took more than 2 hours and another chat via Bonvoy app for them to respond. Simply put, this hotel is by far the most dissapointing one for my stays in Four Points, and I had stayed in FP Medan, Bandung, Balikpapan, Bali, Surabaya previously, so I kinda know how their service should be. I guess my second chance is enough, and will stick to stay in The Rinra or Mercure next time I visit Makassar.

Breakfast, spacious room

Elevators were slow and malfunctioning, furniture in the rooms are old, we had to ask for several (basic) amenities that were missing (towels, hairdryer). The food in the restaurant is okay, but not excellent. Quite some showers didn’t have warm water.

great staffs, spacious room

small toilet

Bathroom is not cleaned properly. Overall room is old and not well maintained

During my delightful stay at this hotel, the exceptional staff, particularly Zuhair, contributed significantly to my positive experience. Zuhair not only assisted me with my luggage but also took the time to provide a thorough explanation of the hotel's facilities. His dedication and helpfulness truly enhanced my overall impression. The level of service demonstrated by the staff, exemplified by Zuhair's assistance, has set a commendable standard. The genuine care and attention to detail exhibited by the team have undoubtedly contributed to the success of my stay. I extend my gratitude to Zuhair for going above and beyond in ensuring a seamless and enjoyable experience.

My friends and I decided to choose four points as places for us to rest in Makassar. Four Points never disappoints us with their services and staff. Shootout to Mr. Zuhair who helped us with our stuff. Besides His great help, He recommended us to go to several places to make our trip way much better. Thank you Four Points! Hopefully we can meet Mr. Zuhair again on another occasion!

I was beyond excited when I checked in and I was satisfied when I checked out. So thank you :)

The staff were helpful and nice.

The rooms air-conditioning didn't work at all. After 2 days at 28C watching maintenance come and go I finally got moved to a different room. Doesn't anybody check the rooms for this before renting out? The food in the hotel was basic at best, nothing but 7-11 and street carts in the area. The Location is terrible and requires taxis to do anything. It can take an hour for these at peak times. There is no Bar or Alcohol in the hotel or surrounding walking distance area. An important fact hidden in the hotel advert despite the use of glasses beer in pictures and on the room key card they give you. This hotel has an unusual amount of conference rooms with only 3 elevators, 1 is for residential use only. Expect long waits during office hours.

Checked in my room, just felt surprised, There were no towels at all in my bathroom and I found a little insect in my room as well I thought it would give me a new experience as BonVoy member, but not at all, especially after pandemic unyet visit the hotel

All good only variations on breakfast food very limits.

Adding more choices on continental breakfast.

very good functional hotel

a bit out of the centre but not so far with taxi

- bad room hygiene, especially carpet cleaning - slow respons front desk, already repeat it over and over again but still no action - unfriendly service, please smile more - location pretty good - security pretty good

Rooms are too dark service is not good… too busy hotel

Solid place in the middle of gritty industrial Makassar, with exceptional service - which was a total surprise. I am recovering from a concussion and am highly sensitive to noise - as such Putra Philips (one of the managers) went out of his way to walk me through multiple rooms in the hotel until I found a room that suitable (there were several sources of noise). He was incredibly personable and patient. Additionally another manager (who's name I unfortunately did not get down), helped me track down a traditional dessert from Makassar and had it delivered to the hotel. I was delighted!

location and the chinese restaurant . staff were very nice and polite and probably trying their best to make up for the depilated /aged facilities.

i upgraded to a suite with a dining area but the toilet wouldn’t flush - this is the Four points no less! they came to fix it and it only lasted one flush! very very annoying and upsetting as it was an upgraded suite. Hot water was barely lukewarm. we came back from toraja looking forward to a hot shower. this is a brand name but a let down.

Property is very dated and damaged. (Carpets are stained, furniture is ripped, etc.) The ceilings also showed significant water damage and the shower was rusted. It’s very difficult to walk anywhere from the hotel. All that said, the staff were very friendly and helpful.

Location

The towels are dirty eventough have been washed.

Easy check in and restaurant facilities at the location are good. Beds were comfortable. Staff was helpful and friendly

The ceilings in the hallway are water damaged and smell of mold. Obvious lack of maintenance and care. Bathroom was cramped with the toilet placed in way that one has to.sit sideways. The coffee was barely drinkable.. Definitely a "by" Sheraton not "a".

Nice room and staff but there was no hotwater, I couldn”t wash my hair since the waterpressure was so low, it was terrible to try to shower in cold, little water! When we called the reception they sent a man to check, later he came back and offered us another room but at that time we had already unpacked and I had a bad mood after the cold, terrible shower… When we checked out we told the receptionist this but she only laughed when we asked for a free night with a better room. To bad because we sure liked the great restaurant where we had breakfast and the bed was comfortable.

I travelled so many times to Makassar and I've tried stayed at many hotels in Makassar, but this hotel is remarkable compares with others. The hotel is located at the heart of Makassar city and surrounding with culinary destination. The staff are polite and professional. The room is clean and comfy. I like the working desk which completed with desk lamp So I can work comfortably. the most important is the hotel has the smoking room which suitable with me. Thank you, Four Points, for this. Really Appreciated. One more thing, could you provide the live music entertainment at your resto or coffee lounge at the evening so the guess can rest and relax after working hour?

clean and comfy bed

far from most things.

Good place to have staycation with good service the receptionist ( ms. Rahma) thankyou for helping us about our room reservation Good food for having lunch and dinner with your family and friends. Thankyou

Today i really enjoy my breakfast, there so many healthy and local food. Omellete konro is the best. Thank you for Mr. Andi and Ms. Imelda for help me during breakfast, both of you very humble and helpful.

Hotel needs for sure more maintenance and some revamping to be at level of this hotel chain. Ok we are not in Jakarta, at the end it is ok but some aspect such as quality of bed and cleaness must be improved. Said that personnel is gentle and friendly and try to solve the problem.

very friendly and helpful staff.

- in general hotel is run down (mould on ceilings, ceiling falling off, stained carpets etc) and in need of a full renovation. Photos used on booking.com are misleading because they were clearly taken when the hotel was first built or renovated last. Not of the usual Sheraton standard we have experienced, e.g. Four points Manado. - pool very dirty and in need of repair, many tiles missing. Space is underwhelming too, only 1 sunbed. - Bar called ‘best brews’ and advertises craft beers but the hotel sells no beer and on the night we went there they also had no soft drinks. Turns out that pretty much every day we asked the hotel had no soft drinks, only water. - Gym, most electronic machines not working and aircon not working. Room was very hot. - placed in wrong room and then given a room missing a shower screen, stained carpets etc

The service from the staff

The quality of the towels and the sofa and the linen could have been upgraded for the Executive Suite. Also please pay attention to the bathrobe because when I arrived there was no bathrobe at all until i rang the housekeeping.

Amazing breakfast and really comfortable beds! The staff was really nice!

The pool only had 1 sunbed and there was not much to do in walking distance from the hotel

They were not cleaning the bed sheet well they weren’t putting much time on it not happy with service

the hotel is very comfortable and spacious. lots of entertainment in this hotel thank you

Great room would love to stay there again on my next trip

The room was dirty, view of the room was bad but maybe that what you got if book deluxe room. In addition, the room so dark, need more lamp in the room. Fridge was empty. When book through hotels.com its said i get free breakfast for 3, in fact i only get 2. Hotel reception said its hotels.com mistakes. Thank god the staff was friendly but cant really help me with the breakfast problem.

Great hotel but could still use some Western training. We booked a top suite. They offer a kitchenette with not even soap or tissues if you eat inside. Had to ask for extras like toilet paper and a bowl a few times. Also got a message they had adaptors and microwave for use. Every time we asked for items on the list it was not available. Then don’t offer it on the list or buy more to have when suite guests book. I really felt like there was not extra treatment for maximum room like normal hotels do. Staff was sweet. Music is dining room was so loud we took the farthest tabke away and we never went back. It was horrible. Turn it way down it’s not a night club. Over all it was nice but staff could use more training and please lower music or get new singers.

The room is big enough so I am happy with the size. The only thing that I don't like is the AC is not cold enough even though I have set it to the lowest. Other than that I am quite happy

We stay only for three days and the staff really helpful, Karen in front desk really help us and make our time so nice . Food really nice , yuda, I think one of the chef , really nice young man. Our family really enjoyed staying there 😃

It was an amazing stay with this five star hotel. Price is reasonable, staff are very friendly. Breakfast choices was awesome. Overall great stay.

Great service, clean, food is good, just noisy because of the temple new around.

Nive hotel overall. room and bed is spacious. Went here for business trip, close to meeting location.

I was on business trip stay at this hotel for 5 nights, this is a new building. But the water pressure in the bathroom is very low. I hate spending long time taking bath, you need to take 5 min to wet your body & 10 min to just flush your hair shampoo. the management had asked the maintenance team to check but I was told that was good water pressure! I can't get the room change as the hotel was full house.I was told by my friends who was staying at different floor, they have the same problems. It was very disappointed experience service by Sheraton.

Excellent food, but few customers in the restrurants.

We stayed for three nights and really enjoyed our stay. The hotel pool gives a beautiful view out to the sunset in the evening. It's very comfortable though the drinks and facilities are over-priced (costs more for a large bottle of beer Bintang than it would for a large draft in London or Boston). But this is an unfortunate aspect of many hotels and not just this one. We got a free ride to Losari beach with a very pleasant driver and everyone was very kind and helpful.

The hotel is pretty new and clean but lack of maintenance. I noticed loose sockets in my room. Didn't get hot water at all for the first day, told the front desk about this and they checked it immediately, prompt response.

Nice hotel. Brand new and very comfortable. A non smoking hotel so the rooms don't stink like other Indonesian hotels. Nice pool although staff look like to stare while you swim lol Much recommended and the best in Makassar now.

Conventional business hotel. Restaurant staff very nice, especially Karen who helped me find the gym when I was lost.

Everything was great, the hotel is new, the location is in the central of shopping and spa (Martha Tilaar Spa, Somba Opu Handycraft, Panakukang Mall) around $3 fare to reach all those places using taxi. The room is spacious, and what i love the most is very fine selection & comfortable bed, pillows and blanket