Shangri-La Resort Shangri-La

The location was good, and the rooms were comfortable.

The food could be better (both range and quality) for a Shangrila hotel. The staff did not speak english, and many family members found it difficult to communicate with them. Some staff were very helpful but some did not have much initiative - the overall service did not feel like what a Shangrila hotel should have.

Из плюсов - шикарный отель, настоящая полноценная пятерка. Есть все, что пожелает душа: бассейн, фитнес, кофейня, рестораны и т.д., номера просторные с отличными видами, уборка прекрасная, завтраки отменные. Придраться особо не к чему

Из минусов - очень медленный персонал. Шесть человек ресепшн заселял целый час. Сначала списали все на лень, потом стало ясно, что 3300 метров над уровнем моря сказываются на поведении людей - не хватает кислорода, его просто экономят.

very good dinner buffet, swimming pool, jacuzzi, oxygen in the rooms

Nothing

Great customer service. Our stay was comfortable.

The dinner menu wasn’t as authentic we’d like. We opted out of dinner buffet.

front staff was warm and welcoming.. we had altogether 5 rooms and both Lynn and Anne was efficient and checked us in in a breeze.. love love it here.. the hotel deco was on point with being in shangrila. Breakfast was lovely and of high standard considering being in this part of the world..

员工很热情友好

Nice and clean rooms with good facilities

location....helpful staff...nice view from the rooms...

when I called room service to ask for more tea bags...it seems they misunderstood...and sent someone to knock on my room...and he asked what I wanted...because he didn't understand English at all..I showed him the tea bags...his reaction was he grumbled in front of me...I think this is inappropriate behavior to do to customers..what did I do wrong.?..just asking for tea bags..maybe he was the one who gave the wrong instructions...why did he complain to me...? this is just an individual.problem .but I think it needs to be attitude improvement for him...he needs normal polite manners

Staff very good, especially Becky the GM, whose excellent English helped us. Made use of the oxygen therapy machines.

More teas bags without having to ask.

Very comfortable and grand, with lovely rooms.

We booked a room that said it had a terrace and hot tub - it had neither of these things and the staff then told us that such a room did not exist. There is no a la carte restaurant, only buffet, which is a bit of a shame. There is also no bar - just an area where you need to flag someone down to be able to get a drink, and this service stops at 10pm!

Good location Mountain view Friend and professional staff Clean facilities

My husband was not used to the hard bed base

灯光太暗

过账系统很差，支付宝、微信刷不过账，但是我在其他酒店用得好好的。

Comfortable beds, excellent interior with some Tibetan influence, lovely welcoming lobby, hot ginger tea guests can help themselves with at the lobby, helpful reception and concierge, there’s an oxygen bar (room) for guests to use and very efficient lifts.

-The washrooms on the lobby floor ran out hand washing liquid. -Breakfast buffet, some dishes were not labeled, some details like presentation were not up to standard for a brand name like Shangri La

The decor of the entire hotel was in sync with the region of Shangri-la.

esp. service staff Rose He and Elin for hospitable service

Our stay at the Shangri-la Resort in Shangri-la City was magnificent from the time we checked in till our departure. The front desk attendant was patient in answering our questions and requests and made sure that our queries were well taken care of. The porter who escorted us to our room, took our luggage and gave us a thorough introduction to the hotel and its facilities - the warm welcome continued. Shangri-la City is at 3200m above sea level which can make many people feel unwell with altitude sickness, which affected my wife. The hotel caters for this by having an 'oxygen lounge' that is a room enriched with oxygen where guests can sit and relax whilst acclimating to the environment. The hotel rooms are well appointed with 5 star amenities. Furthermore, the hotel offers late check-outs when available and free transfers to/from the train station and airport. The hotel manager was attentive, responsive and went through extra mile to ensure we have a comfortable stay. In summary, we couldn't have asked for more.

none

​We had a fantastic stay at the Shangri-La resort and would highly recommend it! ​From the moment we arrived, we were impressed by the hotel's grandeur and beautiful decor. Our room was lovely—it was well-decorated, clean, and so cozy. We especially loved the high-quality amenities and the stunning view of the mountains and town. ​The complimentary breakfast was another highlight. There were so many delicious options, and we really enjoyed the variety. The staff were very attentive and always ready to help. While some didn't speak much English, we easily communicated using a translation app, and it was no problem at all. ​One of the most thoughtful things they did was surprise a family member with a birthday cake and a card. It was such a special touch that really showed their incredible hospitality. ​The resort is also in a great location. It was just a quick Didi ride to the ancient town, or a nice short walk if we felt like strolling. Plus, they even offer a convenient shuttle service to and from the airport or train station if you book it in advance. ​Overall, we had a truly wonderful time and can't say enough good things about our experience!

None

The staff were really nice; however the room had a little bit of a smell when we were there. The windows also don't open all the way which didn't help with getting rid of the smell. The TV was located at a weird position on the wall, but the location of the hotel was pretty central to everything.

Bona localització i bones instal·lacions. Esmorzar, habitació i piscina molt be.

El restaurant és molt fred comparat amb la calor de les habitacions

Beautiful hotel, with excellent facilities inside and a delicious breakfast available.

Very few people speak English at the desk when you check in and check out.

Peaceful and close to tourist attractions

Could promote the facilities better

设施和位置非常不错

A great place to stay in Banna

Beautiful decor - Tibetan style yet not overtly religious. Still with Shangri-La’s signature scent in the lobby. Modern and comfortable rooms. Excellent location within 15mins walk to the Old Town. Service was personalised and staff were very helpful. Breakfast spread was great.

Nothing

Location

Lobby is very cold. Room lacked ventilation. Unable to control heat or cold. Staff could be friendlier. For a five star hotel, they had a hard time comprehending English.

Clean and amazing ambiance. service staff was good and helpful in suggesting places to tour.

Nothing

the mini fridge in our room was locked! A suprise for a 5 star hotel. We called for them to open. But they didnt turn up. And we had to call again. Air cond was not cold in the roo,

air cond.. not cold enough

The hotel had an excellent lobby and lounge area. The hotel room had a excellent view of the mountains. The hotel cultural ambassador Rose, provided an amazing milk tea ceremony and song. The hotel had free folk costumes to borrow.

The hotel facilities were disappointing. The lights were dim and there was a chill throughout the hotel. The bathroom was so dark, it was difficult to apply make up, everything was in a shadow. There was no fan or ventilation. Somehow the room window mechanism broke or was weak and the wind popped it open - this was fixed quickly. The most disappointing however was the breakfast. The restaurant was chilly, dark and boring. The food choice lacked imagination. It was hard to believe this was an international Shangri-la hotel. The food stations had rice noodles, congee and eggs staples but most other dishes sat untouched and cold. There was lots of staff. The place was organized but the vision was lacking, the simple things that reflect excellence or prove a wow factor were missing. This was a 3 star tour stop breakfast. This hotel was the only hotel in our multi-city Yunnan vacation that did not provide a personal response to our booking.com messages. We were sent advertising and advised to telephone the hotel. We relied on our Lijiang Hotel to call and ensure we had a taxi pick up at the train station. It was a free pick up service and very necessary for us. Difficult to arrange but much appreciated. Great driver.

Definitely the best hotel to stay when in Shangri La. The facilities were clean and staff were really friendly and helpful. They have good selection of breakfast and dinner.

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Overall condition is good, but, not a up to date hotel, opened since 2015, but facility is considered old. Need some effort to bring up the facility. Bath tub also not working.

The location was superb; 1.4 km from Dukezong ancient city and a short walk to the White Pagoda Temple and the bus stop to take Bus 3 to Songzanlin Monastery. Service was exceptional. We arrived at the resort at about noon and was immediately checked-in without hesitation. A staff offered to walk us to the nearby bus stop. When we asked to delay our check-out to 12.30 p.m the reception staff replied "Oh, you can even check-out later if you wish" The lobby was beautiful. Our Twin Room comes with 2 large beds and was so cozy. The buffet breakfast was great and has a wide variety.

None.

This is a very premium Shangri-La experience in Shangri-La. Love the stay of this hotel. This hotel is also located at a strategic location.

The amazing staff more than made up for the hotel’s aged look and feel. I really had a very comfortable and happy time staying in the hotel that could surely do with a makeover.

Excellent staff, especially the front desk manager, Becky, was extremely helpful and professional. The breakfast buffet and lunch options were great too.

Breakfast and dinner buffet fantastic. Especially if you have been in the mountains for some days for hiking. Then it's amazing with all the good food:-) The service and staff did an amazing job. We had a Wonderfull stay.

The light in the bathroom is not so great. Except for this we don't have anything which could have been done different.

The reception is beautiful but for a Shangri—La, the rooms were not worth the money it costs compared to other hotels in the area.

The rooms were very hot… the air con could not be turned on. The shower was a basic shower and the hotel corridors smelt like cigarette smoke. it is not work the 3,000rmb per room price.

I traveled around the world a lot and have stayed in many 5 stars hotel. This was not even closed to that.

Good quality and service

到香格里拉当然一定要入住香格里拉大酒店啦！！ 果然五星级的酒店服务超棒，当初自己在订房的时候疏忽订到了吸烟房，当下打电话与酒店联系的时候麻烦他们帮我备注有更改成非吸烟房，结果入住当天才知道当天满房，所以帮我们升等到亲子的非吸烟房，而且房间还特地放了一个帐篷，小孩开心极了，晚上挑战自己一个人入睡成功，爸爸妈妈也难得一觉好眠。谢谢酒店的贴心

來到香格里拉怎能不住一下香格里拉😂 總體來說，服務很好，特意安排了送機。 一進門就聞到了熟悉的味道，reception跟客房還是喜歡的感覺。可惜的是，本來想在去機場前在餐廳隨便吃點東西。結果點餐後幾乎一個小時中廚都還沒出餐，追問之下告知還要再等差不多一個小時。一怒之下，在酒店隔壁的蒼蠅小館28塊解決問題。

In general the hotel is good, location and staff especially. The two areas that require some sort of improvement are room air-conditioning and the quality of available food, especially breakfast, both very disappointing.

Awesome (and expensive) property. Staff was exceptionally helpful. Great property to stay on at least one trip to Shangri-La.

Beautiful hotel, excellent food options and wonderful staff.

Comfortable room, friendly staff. There is an oxygen room for guest who have high attitude sickness To rest. The Chinese restaurant serve nice food and with reasonable price. My husband was having high attitude sickness, the hotel staff was so nice to offer him porridge and milk to help him feel better.

Highly recommend for a stay at Shangri-la. Great location and I would stay there again anytime.

It is so comfortable to stay there and the breakfast is very delicious.

Fantastic property, as to be expected of a Shang. Comfortable room, knowledgeable and friendly staff, and great breakfast spread. Nothing to complain about. You pay for what you get, no unpleasant surprise and this is certainly well within our expectation. We wandered around the hotel vicinity, within 5 mins walk, discovered a local market around the corner that is truly fascinating, If you have 1 hour to spare, worth exploring!

We had a really wonderful stay. The hotel is mmaculately clean and beautiful. The staff were really helpful and efficient.

Good location and short walk to the old town. Room was clean and well maintained. It was also a nice touch that the room came with a humidifier as the air was rather dry in Shangri-La. Service was good except during breakfast when we had to try a few times to get the staff attention as they were all busy clearing tables (possibly rushing for lunch prep since we were down for breakfast later).

I believe it's the best hotel in Shangrila. The service is good, hotel is very beautiful, room is very good, clean. You won't find other hotel like Hylandia in Shangrila

Hotel is pretty big n nicely renovated but very short of staff, walked into hotel with no bell captain service, only one staff manning reception desk

Checked in and out fast and seamless. Friendly and courteous staff. The decorations and designs of the hotel unique and befitting of the region it is located. The heating facility in the room brought much comfort in this cold region. Complimentary breakfast though had limited choice was quite good and delicious. Plentiful surrounding amenities and quite easy to hail a taxi to area of interest.

We stayed at Hylandia for 2 days in Jan and enjoyed our stay there very much. A cosy and comfortable stay at hotel matters a lot at high altitude and freezing weather and Hylandia has definitely exceeded our expectation. I love the artistic decoration throughout every corner of the hotel including the lobby, lounge, corridor and interior design of the hotel room. The buffet meal and hotpot dinner being served in the hotel was great and being offered at a very reasonable price. Our departing flight from Diqing was in late evening and the hotel kindly accommodated a late checkout and offered free transfer to the airport. Would definitely recommend Hylandia if anyone want to stay in the Shangrila downtown area where it is close to the DuKeZong ancient town and Songzanlin temple (around 15 min car ride).