Riverstone Lodge vs Similar Hotels

Rooms are spacious but some issues regarding privacy due to street-facing windows.

Rooms frequently described as excellent: executive room, modern bathrooms, fireplace and outdoor shower highlighted. One stay had initial heating/AC issues that were promptly fixed.

Room needs some maintenance and has some issues with hot water and shower quality.

Mixed sentiments with mentions of uncomfortable beds and some units needing better facilities.

Shower was full of black mould or stains, and issues with leakage.

Generally praised: several guests noted clean, neat rooms and well-kept grounds ('saubere und gepflegte Zimmer', 'very neat and clean'). One mention that the Carnivore area 'needs a bit of a deep clean or overhaul' slightly lowers this score.

Some issues with spider webs and ants in the bathroom.

Several reviews mentioned that the place smelled badly, had dirty carpets and coaches, and there were issues with cockroaches.

Close proximity to many amazing places.

Positive mentions of beautiful, green grounds and a convenient location ('excellent location', 'close to the place we stayed', 'beautiful gardens').

Conveniently located for events and early check-in was granted.

Guests appreciated the peaceful and convenient location, close to the mall.

Friendly and helpful staff contributed positively to the experience.

Strongly positive overall: numerous named staff received high praise (Sega, Nkosinathi, Betty, Siga, Frans, Portia) for friendliness and going beyond duties. A single report of a rude manager is noted but is an outlier.

Outstanding service with friendly and helpful staff.

Staff was frequently noted as kind and helpful across several reviews.

Breakfast, lunch, and dinner were excellent.

Mixed/negative overall: Carnivore restaurant praised by some but criticized by others (and mentioned as needing cleaning). Breakfast opinions vary from 'acceptable' or 'great' to 'major let down' (no buffet, disappointing food quality).

Excellent breakfast and meal options.

Not specifically mentioned, but general amenities need are noted.

Included a nice bathroom and well-laid-out room.

Good amenities (spa, fireplace, outdoor features) and helpful porter service, but issues reported with golf-cart service (sporadic), steps/accessibility (no handrails), and some wifi/connectivity problems.

Basic amenities available, but some small improvements needed.

Guests expressed the need for a swimming pool and additional kitchen appliances.

Value perceived as questionable given the issues faced during the stay.

Mixed to negative: a guest explicitly called the hotel 'far too overrated' and 'NO value for money'; another noted an unexpectedly expensive taxi arranged by the hotel. Value is seen as below average by some guests.

Good value considering the quality of service.

General sentiment indicates fair value for the price, but there are mentions of areas needing improvement.