Kesarval The Fern Goa, Verna, Series by Marriott

There should be 24x7 Coffee Shop

Temperature in Room and layout of Bed as on mattress was painful

Room booked was with balcony. But that was not there.

My room was the top most & that was the only saving grace

Food was disappointing & Gymnasium was very very bad

Not worth for money

Central location to explore Goa

Received call at 3 am from reception though had not asked for anything. Gala dinner should not made compulsory as people will have plans to go outside, you should not force people to opt for this just because they are your guests and staying there. In no hotel have seen compulsory dinner and need to pay upfront. There has to be a choice provided to guests and not enforce it since it is a cost of 3k additional.

The room is okayish. Ok ok view

Staff is too rude. The guard at parking is too rude and not polite at all. Behaved badly while parking. The restaurant team is the worst. Disrespectful and not polite at all. For everything at the restaurant, they mention self-service. If you order from live counter you have to bring your the food by urself at the table. Breakfast spread not good. And they forced for gala dinner mandatorily on 31st December night. Charged for the gala dinner and no plans for the 31st night. Also, the spread was so small for the dinner, which at all didn't meet the expectation after paying so much extra. There is no menu of the spread , nor of the staff came to the table to let us know what is there. Worst manager and restaurant staff giving you only answers that everything is self-service. If everything in the restaurant is self-service, then why would someone pay sich big amount . Dusting properly done in the room.

The staff in the restaurant was very friendly and the food is good.

The front desk staff if terrible, very unhelpful. It is actually a wedding venue that does not come out too clear when you look at the detail of the place. The location is not easy if you do not have your own transport, especially with the staff so unhelpful. Very limited wi-fi, only in your room.

Just the room cleaning

Really amazing gardens, family business, lovely staff

Cleanliness and location

They did not had Spa which was promised before booking

Great service

None

Pool

Old property

No spa, otherwise all good

I left my new shirt in almirah and I called the staff and raised this concern but staff didn’t entertain my request.

Nothing

The Hotel is run down and maintenance is poor. It does need refurbishment. The rooms are smelly.

All furniture are in bad aesthetics, Walls are Soaked with sealants, poor and sick feeling, Hell amount of dust under the bed on floor. Which could be better. Food in Restaurant was not as per expectations, a single bill for food and beverages was good to have, however all the staffs were very good and supporting.

Food expenses are slightly high

You do not have a spa. The name is misleading

For the price it's really good. Incredible room size and facilities. Closer to a 4*

I liked the cleanliness of the surrounding and inside the room. The room was quite specious...and reception staff were cooperative...I loved the food quality. It was awesome..and this hotel is 15 minutes away from Dabholim Airport so commuting was very easy.

Nothing

Clean and tidy rooms

One of the reception staff was arrogant and did not provide proper information

Food, Cleanliness, Ambience, Staff Behaviour

NA

On main highway.

Location. Nothing is available near the resort. You will need car if staying at this resort.

Communication about transportation was horrible. But everything was clean and food was good. Not all restaurants were open though.

I did not opt for the breakfast, but the location was exactly right for my purpose. The rooms were large and spacious and there was adequate furniture including a good office chair. The beds were quite comfortable, The Wifi was fast I liked the greenery in the hotel premises. Room service was prompt and the food was good

I actually wanted breakfast in the room but couldnt find any breakfast options in the menu folder in the room. The fan was terribly noisy, The air conditioner was not cooling efficiently, There were no hand towels or face towels There was no hot water, or it was taking a very long time for the water to get heated The pillows were a bit too soft; they could have been firmer

Our original room was affected by some building noise, and Mr Prasad and Mr Vijay were very helpful in moving us to a quieter room. Their help was much appreciated. The restaurant and room service staff were all excellent, and the food was good. We loved the large, clean swimming pool too.

The monotonous jazz music in the restaurant and reception.

Breakfast was Ok , Location is very good.

They say 24 Hr. Kitchen but as my flight was delayed. I missed my dinner hence asked for some food but they refused to help instead told me that the kitchen is closed for the day.

Rooms are good

Food was pathetic, also location not convenient for vacation trip

1.Rooms that are interconnected for a family-friendly stay 2. Amenities and the overall ambiance of the property. 3.The staff was very friendly and polite.

I didn't find any particular aspects of the property that I disliked

Location, cleaness and food preparation was very nice. Please mentain the same condition.

The approaching road towards high way needs filling with murum and stone pieces to mention the height with high way.

Nothing it’s dirty and infested with cockroaches

Filthy rooms poor front office

Khokan, Deepak, Subham and Nick are wonderful, made us feel at home. They were very attentive and friendly staff. Always smiling and focus on making their guest feel happy and comfortable. I want to give a huge shout out to Mr. Partha (provided excellent service throughout our stay) thanks a lot Fatima, thank you for your help and always smiling, keep up the good work. I always wanted to stay at The Fern and finally got the opportunity. For me it was a fantastic location to visit my family. Wish we had more time to explore. Thank you for everything. Had a wonderful time at The Fern.

Newly renovated accommodation, exceptional courteous staff and overall good food.

Lack of front office staff..and supervisors to handle crowd in busy hours.

Waterfall nearby Good food at restaurant Friendly staff

Wifi works only short time and slowly.

Nothing

Very old everything broken like tiles furniture

Location is ok

No wifi in dining and lobby area. Room interior can be improved

Best hotel, co operative staff, excellent food. Dinner was awesome.

Nothing to say. Everything was perfect.

Great staff. Decent food. This is an old property, amenities are pretty old which was a bummer. Restroom was not too bad.