Aston Lampung City Hotel

i stay for 2 night, the first impression when ci i smell so bad from girl but i dont know the name. please improve the refreshment at loby and also the staff

Personnel très accueillant et dévoué

Tout est parfait

Very welcoming staff and facilities. Clearly not a tourist destination in general.

My room was lacking a few things there was no blow dryer which was provided when I asked. I later discovered the safe and the refrigerator did not work which was a drag.

Nice hotel, but The floor is not very clean, especially in the corners and edges of the floor. The staff on duty at the entrance are not very friendly.

yes i do

the atmosphere

I don't have anything about this hotel. Everything is standard. The reason I'm staying is that I need a transit before my departure to Jakarta.

I have a lot of issues with this hotel. The room is old and not well maintained. There are some water leak spots on the ceiling, and the bathroom, especially the washbasin, is not very clean. There are many water spots there. The staff, especially the doorman and security, are not helpful or friendly. I don't know. He might have a private issue or family problem.

kamar smooking baik tersedia asbaknya

sarapan paginya sdh dingin

As aston...very standard. As expected. But we did not get what we order. We ordered double bed and we got twins. Service is polite and good. Boy...the lobby is hot....ac is not cold enough, maybe cause Lampung is hot. Location is good. Sea view.

Odpowiedni stosunek jakości do ceny generalnie wszystko ok

I found this other person’s complaints on the hotel and I totally agree with everything. Once entering the room the smell is strong of “moldy” or sorts. The sheets had stains, the mirror aren’t clean, sofa had some dirt or sorts and generally doesn’t look clean. Housekeeping came said they cleaned before, I asked to change room said no spare room to change to. In the end just change the sheets and swept the floor. The new sheets had stains too. Opened the window to help air out the smell. At night came back to the smell again, found out the shower leaks water out to the toilet section, soaking the mat and slippery. Kettle looks too old and not clean, no water bottle given, there’s a water dispenser outside at the corridor and even that is not clean. Indeed everything feels like a health risk/hazard. Booked another hotel the same night and moved the next day. Hotel refused to refund, and hotels.com did not refund either. Complete waste of time and absolutely unpleasant stay. I didn’t even mind its old, but the least they could do is to maintain it clean overall. Stained sheets should be thrown away. Even the dustbin is in horrendous condition. Oh and breakfast doesn’t even refill when we went there to eat before 9am. Some pastries taste like the frozen ones, overall not impressive. Asked the waitress to clean/wipe our table before we sit, didn’t even wipe it clean. Service need training.

Location is convenient. Staff were friendly .

The hotel maybe is a bit older. The room had smell but overall it’s comfortable

Strategic place

Nothing

good

spacey room,enough amenities,clean room,tasty breakfast

booked for a seaview room but the view mostly covered by trees,because we got the lower side of the hotel unlike in aston palembang which has more varieties of breafast aston lampung has a little bit lesser menu

Bed sheet, pillow sheet , towel is dirty

Comfortable room good location

Charge taxi for drop off at door. Drop off on road and we had to carry cases in.

Overall, we enjoyed our two nights at the hotel. The staff were very friendly and helpful (as we find most people in Indonesia). They were particularly helpful in making sure that we got vegetarian food by adapting meals or describing things. The bed was comfortable and the room clean (although the shower could do with a deep clean). The design of the room was quite inspired, having the light from the room illuminate the bathroom with a glass wall, making the bedroom and bathroom feel even more spacious. Breakfast was good with a large selection to suit most tastes. Our only gripe was that on the Saturday morning, a workman began scraping the walls outside our room and continued to do this untill he started wallpapering. Meanwhile, drilling and banging emwas going on directly above us. The hotel didn't appear to be anywhere near full, so we couldn't understand why we were in this room. We mentioned this to reception, bu all we got was 'sorry'. No explanation or offer of some form of compensation.

The beds were comfortable and the price was very competitive. Breakfast was nice, but mostly if you prefer Asian breakfasts.

There's a water dispenser in the hall where you can tap your drinking water in order to save the planet by not using plastic bottles. The rooms could get an update as they're a tad out of style and not extremely clean.

Need to up grade

Need News staf courtecy

The hotel charge for every entry of any car for guest really incovenience. The toilet is humid and moldy. The floor also sticky. Everything need to be borrowed instead of available on the go, like hairdryer. The refrigerator broken. Charge premium price for 2nd star at best 3rd star quality room

I would like to thank the entire staff of aston lampung for their excellent service. Starting from the reception staff who are very smiling and very friendly as well as the bellboy who is very helpful. Then the cana lounge staff is very good to treat its guests, all staff so nice and to the restaurant staff is very good for the first meeting impression of a big smile and all staff are very helpful with sincerity and all the food is delicious. Then to the room, thanks to housekeeping for decorating and preparing my room so well, clean and tidy. A good and pleasant experience to stay at aston lampung is highly recommended for vacation or other needs. So big thanks aston lampung

Comfy bed

Stay 2 nights only, complain 2x ac not cold room 515

We liked the location of the property, it was quiet and comfortable with great views. It was just the right distance from the city and has good services nearby as well.

Cleanliness was a huge problem, with a heavily stained bathroom, bad lighting and general lack of cleanliness. We found stains on the sheets, mirrors and housekeeping was not thorough.

Nice

The hotel facilities

Comfort, safe, clean

Busy,

The reception staff were nice.

Sheets were dirty, probably unwashed. The room was mouldy and not very clean. They missed a meal we ordered and the pool shut very early.

Great location, great hotel and facilities

Size of the room not so big

huge parking spot, quite near to the beach

quite far from city centre and central culinary

The breakfast was nice and location was quite far from the airport. The hotel atmosphere was quiet and the rooftop restaurant was a pleasant place to have dinner as the cool air from the sea was very relaxing.

The room given was next to the lobby so our room was facing the lobby of the lift area. Did not have nice view from our room.

Good breakfast, can be better Can see the seaview from rooftop bar Quiet neighborhood.

Location not too close to city center, eventhough its not too far away, Cleanliness of the room, bathroom, and the public area like lift and coridor can be better. Food and plate from previous guest were still in front of our room from check in to checkout in the next day. TV is too small and the picture is blurry

Good location.

The breakfast quite good and tastee.. there are some choice of meal.

The facilities in room are poor, the room is smell bad, the aircond in lobby area is turn off, and the staffs are no kind.

breakfast

all the 4 rooms booked had some kind of odor, bathroom had poor drainage caused leaked, inconvenient parking situation.

spacious room

The receptionist and restaurant staff were all very friendly..

The room smelt like a stinky sauna.. Bedsheet was yellow.. Pillows stink terribly.. Room lighting was horrible.. Aircon was close to non existant..

The food is good

The parkinf area limited and sandy

The location of hotel...

Room lighting is so bad, too dark.

As always Aston group always satisfy my need and expectation. The people not just show that they care but they help and solve my problem staying at the hotel. Good people .. for sure happy satisfied stay

LOCATION

Room AIR CON NOISY, filthy towels, lobby no AC,

Very little ,I wouldn't go back and I stay often in Lampung

Worn old looking rooms ,bathroom smelled bad and reception staff were awful.two Rates for room in booking com,one with or without breakfast ,I booked the one with breakfast which was more money ,but there was a mistake in the communication between booking.com and the hotel and it wasn't written for me to have breakfast ,but it's obvious from the payment that I paid the higher rate to include breakfast ,so obvious to see but the staff didn't care and told me to take it up with the agent,meaning booking.com,so they charged the higher rate but didn't give me breakfast ,booking .com have now refunded me the difference,but the ignorance and rudnesd of the reception staff that they can't understand there own booking rates ,was really bad ,I wouldn't go back to this hotel ,it was poor

The hotel is not in centre of the city. But not far from everywhere. Big room , clean , and its like new room. Near the beach of Lampung. And 5 minutes from the hotel there s some restaurant. So no need to worry. Have smoking room in cafe same level with lobby

First thing I noticed is the hotel was very dirty. Lobby, elevator, room (bedsheets, bathroom, ceiling, sofa, all were dirty and smelly). I even had spiderwebs hanging around in my room. My tv was out of order as well. No sausage for breakfast. Far below expectation. Staff were great however, very polite.

Thank you for set up honeymoon in the room, the staff was friendly, good air conditioner, water heater but tv was bad. they dont provided iron for free so we hve to pay for the pressing. And the breakfast's menu was just so so. no milk for breakfast. fast check in and check out.

Tools of the room not completed i cna't make coffe n tea. The coat is bot good bexause i have broken coat. Maybe the bellboy must be check about all guest need in the room before the room is ready. Just that thanks.

Towel bad smell Air condition drops water Horrible desinfectant chamber No tissue in public toilet A little far from center of city lampung But it has comfortable bed and pillows And good room drinking water

untuk kamarnya bagus, fasilitas kolam renangnya lumayan dan untuk Breakfastnya enak

Rooms: - No cabinet or at least drawer. - Safe deposit bis does not work. - Air Conditioner can not be adjusted. - No creamer for coffee. - No prayer mat (3+ or 4 stars hotel in Indonesia usually provide it). .

Its a pleasure hotel in the heart of the city,what I really like is the breakfast its was so great and complete, The room also good and clean, the staff are so helpful, near from the comercial small market like (indomart and alfamart) the room service also nice, the wifi was good,the room interior is also modern but because its so near with the main road so in the night its a bit noisy and its recomended

When I checked in, the officer ask Rp 300,000 for cash deposit. When I checked out, I forgot to ask the cash deposit. I contacted the hotel from home asking for the cash deposit. I was surprised because the hotel informed that the deposit have been returned to someone else in my team. I still have the receipt, why did the hotel give the money to someone else?

Good hotel but far from central city, and for rooms at 7 floor must be silence because have live music on the roof top so will give good experience and sleep quality for quest. Overall so far so good.

Location near to city about 10min, room good but the bedsheet and towel look dull, facility was great and swiming pool also nice although kids pool very thin. Everybody loves the food and many various. Staff helpfull

This hotel has a great location, it's near with city and beach. Service and Room are Great for me. Very fast response and kindly. I think i will be there again when i travelling to lampung. Very Good for me ^^

Welcome drink we can take at 4 p.m to 8 p.m on 8th floor. So we don't have it coz we have to be at other place at that time. Too bad. Room is not clean as we expected. The AC is not functioning well, so hot in the night. The light is too dark for me. Need improvement. I hate the see-through wall bathroom. Breakfast is good taste, but poor variety.

A hotel that is slightly better than a Budget hotel. The room I got was big and clean. Only set back is that they only supplied you with 2 bath towel, a toothbrush and a 2-in-1 shampoo & shower gel (we know it won’t work). That’s all you get as toilet accessories. The breakfast items could be improved upon can be better and ya the toaster was badly stained with chocolate (some one obviously must have toasted a slice of bread with chocolate spread on it!). Told the waiter about it but got no reactions, he just nodded and that’s the end of the whole saga.

Room clean is terrible from room, bathroom, cafe & breakfast. Should to improve, this is worse aston hotel group i ever stay. For next business trip i prefer another hotel. Many places in Lampung is not clean, but hotel like should like that

Worth it.

Friendly stuff. The menu of the restaurant could be a bit more international

The view from deluxe room is so fantastic. The room is so spacious. Air condition is very weak, and the breakfast needs more variety.

Bathroom was moldy. Requested to clean but the person who cleaned only to one side of the wall, did not do the rest of the wall

Very clean, good Service, near to city and value for money