Novotel Diyarbakir

Very clean, great facilities, amazing location next to the Forum mall.

Gülay has been amazing!! Really stressful times due to flight cancellations but she EXTREMELY helpful and kind and made this whole ordeal better! thank you!

Best thing out of a series of bad things Turkish Airlines did for us was book us this hotel. The service and staff were incredible and special thanks to Gülay, who was so helpful and eased our minds a bit! Thank you to the staff!!

Check-in started with the receptionist unable to find my booking, which I showed her. She speaks no language other than Turkish, and this is in a 5-star hotel. Then, inexplicably, they charged me $5 more, and no one could explain why. Fortunately, my wife speaks Turkish fluently, but even that didn't help—the staff couldn't explain the reason. There was no duty manager or anyone else available. Fine, I had nowhere else to go and stayed. No one explained where the elevator was, how to connect to WiFi, where breakfast was, or what time it started. I asked about the welcome drink, and they gave me 1 voucher for 1 person—thank you, I didn't use it. On the way to the room, the corridor lights didn't turn on with motion (they should). The room was not as shown in the photos, but I had no one to discuss it with—my Turkish isn't good enough, and I was exhausted from an early flight. No upgrades, no welcome amenities in the room, despite this being common practice even in Ibis hotels. No toilet brush in the bathroom, the room was chilly due to drafts from the windows, water didn't drain in the sink or bathtub (though photos showed a shower). No razor or toothbrush in the room. Breakfast in the morning was worse than in Ibis—no meat or sausages at all, only black coffee. We spoke with someone from management about the service, and they just said "it happens, sorry, we can't help." At 11:40 AM, they kindly called the room to remind me of the 12 PM check-out. Thank you, I remember perfectly. In summary, this hotel does not meet the service standards of 5-star Accor properties. I feel I overpaid for nothing

I have to say that this hotel really does not deserve 5 stars. The air conditioning is extremely weak, which made the stay uncomfortable. It’s also the first time I’ve ever seen a broken hair dryer in a so-called 5-star hotel. Another major issue is breakfast. Although it officially starts at 7:00, by 8:30 most of the food is already gone, which is very disappointing. Overall, the experience was far below expectations. In my opinion, this hotel is not even at a 4-star standard.

Localizacao frente ao shopping center.

Funcionarios que nao falam ingles e nao se esforçam para entender outro idioma

Thus has got to be one of the worst 5*****hotels me and my husband has ever stayed at. There was no breakfast included in the daily rate of £127. I had 1 breakfast ( Turkish breakfast) for 600 TL which is £12 - it was poor as I went at 7am you would expect everything to be fresh, However it wasn’t, the only item fresh was the boiled eggs. No one to serve you and coffee in paper cups. They advertise international cuisine , no such thing . I asked for spaghetti bolognaise was dry tasteless , no tomatoes sauce no herbs garlic , completely tasteless and I had to ask for Parmesan cheese, and my husband kebabs rice and chips was equally unpalatable. The shish kebab was in tiny hard pieces which were inedible and cold , chips were overcooked and hard. Everything was sent back . We were offered something else but I didn’t want to take the chance . So wd went hungry as the hotel id not near to the town centre . Swimming pool size not as pictured in the adver the size is ; /5 times smaller. So I didn’t get to use it. No toilet brush in our room bathroom and hand soap nr sink empty. Some of the staff were lovely , polite and friendly but there were others that were very miserable and unwelcoming. We the hotel 2 days before our stay expired I fact we left Dyarkanir 2 days before the original booked leaving date as the accommodation and the city was not very comparable with visitors from European countries would never stay at this hotel again or visit Dyarkabir . I would rate this hotel 2star

Mükemmel

Çok güzeldi

Car parking and the friendly staff

The price was differ between what was written in booking site and the money paid.

We had an excellent stay at this hotel and can highly recommend it to anyone visiting Diyarbakır. The staff were incredibly friendly and attentive, making us feel welcome from the moment we arrived. The breakfast was superb, offering a wide variety of options, from fresh pastries to local specialties. Our room was spotless and very comfortable, providing a peaceful and cozy environment to relax in after a day of exploring. Overall, our experience was exceptional, and we would definitely stay here again. If you’re traveling to Diyarbakır, this hotel is a fantastic choice!

its quite hotel not busy and crowdy elevator always available superior location next to the mall

the room and the bathroom wasn't clean enough. no tissue available, no soap i have to ask many times to receive the soap. most of the staff not English speaker !!! the billows was not smell good or the not changed before i come. I request the room service but they didn't vacuum. i request once the laundry they said its close and it was only 12 PM they gave me only one access card of the room since I'm alone, therefore every time i leave and come back the room very hot.

Clean and very welcoming General Manager is very much involved in everything. Always asked if everything was ok, if we needed something. The staff is very good. Everybody is doing their best. The housekeeper Hanife deserves special thanks. Always smiling and very good and fast at her job. Overall, it was a good stay and İ will definitely come back.

The manager and staff made us feel very welcome and were helpful, the room was clean and comfortable and the breakfast was excellent. The shopping centre next door to the hotel has lots of options for food and great shops. I will stay again on my next trip to Diyarbakir.

This is an excellent hotel with fantastic hospitality. It is across the road from a shopping mall, which is fantastic! It is very close to the unesco historic city centre. The food, spa facilities and extras (e.g pillow menu) were all superb!

Das Hotel benötigt dringend eine Erneuerung. Das Wasser im Badezimmerbecken läuft schlecht ab, sodass immer Reste im Becken zu sehen waren. Das Bad/Zimmer wurde nicht gereinigt nach der ersten Nacht. Gym wurde wegen den Feiertagen erst um 11 Uhr geöffnet welches nicht bei der Buchung erwähnt wurde. Hätten wir diese Info vorher hätte ich ein anderes Hotel ausgewählt . Das Frühstücksbuffet war mager. An einem Tag gab es keinen Kaffee zum Frühstück. Das Spa welches wir besucht hatten um ins Hamam zu gehen waren veraltet, dreckig und das Hamam wie auch die Sauna war ausgeschaltet obwohl wir einen Termin hatten. Die Enttäuchung war groß.

Clean room, smiling people, prices are ok. Rooms are good enough comfort. Breakfast needs significant imrovement in variety and quality of food. Spa is low quality in rooms, musüc, noise, light. People are friendly. Bali massage girls are moderate quality. It is good to be open till midnight. No cafe or bar at the hotel to spend time outside the room. No alcohol policy is not good. I could not get wifi at the hotel. Phones are not connected to services of the hotel. You have to connect via reception.

Otel konum, konfor, temizlik, her yönden tercih edilebilinir bir otel👍

THE LOCATION THE CLEANLINESS THE ROOMS

THE PARKING LOT THE BREAKFAST THE ROOMS DIDNT HAVE BALCONY

Wonderful stay at Novotel: the staff were so friendly and helpful, super clean rooms and great facilities. I would highly recommend!

The staff were absolutely amazing, the customer service was excellent, the hotel itself was very beautiful, all facilities and amenities you could ask for are provided. The location is good being across the road to a mall I will definitely be staying here again and will recommend to others

Great staff and clean room.

its great rooms and good value and location

they need more english speaking staff

it was clean and quiet, good space and nice extras

nothing

Eşim ile kaldığımız oda temiz ve rahattı. Beklentimizin üzerindeydi. Sabah kahvaltısı muhteşemdi. Restorant bölümünde çalışan arkadaşlara tekrar teşekkür ederim. Güler yüzleri, saygıları ve hizmetlerinden dolayı. Tebrikler. Diyarbakır a geldiğimizde tekrar tercih edeceğimiz kesin.👏👏

Great helpful staff, comfy beds , all you need in a hotel for a good night's rest. Location is next to a shopping centre and petrol station. Active highway. Generally experience was great. Complimentary water, tea, coffee.

Stayed in the hotel for less than 24 hours. Couldn't find any negatives.

Everything the service was amazing and so clean also the staff were so friendly and helpful.

Nothing I liked in general.

Great employees! exceptional good people.

It was very clean. And have the connection between two room for big families. Near to a good mall.

Nothing specific

Good hotel in a good location. Friendly and helpful staff. Rooms were clean and comfortable

Odalarda tuvalet fircasi olmamasi temizlik yonunden hos degil.

It was really amazing and if in the future I go there definitely I will be their guest the stuff were amazing and positive thank you again Spas bo xebat karên wê hotelê ❤️ Enwer

Very modern clean facility perfect for our stay.

Novotel generally keep quite high level and this hotel was the same. So basicaly nothing to complain about. The only important issue is that location provided by hotel.com map is different from real location. In the map it is very close to city centre, but in reality it is placed maybe 10km further towards the suburb. This should be arranged.

Nice modern hotel in Diyarbakir. Very conveniently located next to a major mall

Otel AVM yanında. Alışveriş sıkıntısı hiç yok. Konum olarak şehrin en güvenli yerinde. Geç saatte giriş yaptığım için havuzundan yararlanamadım. Kapanış saatini uzatabilirler. Çalışanlar ilgili ve güler yüzlü.

The hotel is designed perfectly; it's well organised; the cleaning staff did their best; the location is great. But the reception service wasn't good enough; one of the ladies there was rude and non-welcoming at all; as a family we reserved 2 rooms supposed to be connecting rooms or next to each other or at least at the same floor; but the lady gave us a room for the parents at 4th floor while the children room at 7th floor!! she claimed that the hotel is almost full though our reservation was unrefundable and booked 4 days prior to stay. The breakfast was poor and costy. The wellness area needs more services; as the pool is cold; the jacuzi wasn't working and you need to reserve the sauna an hour before that as they turned it on only on request.

Her şey çok güzeldi, odamız çok temizdi. Çalışanlar güleryüzlü ve ilgililerdi.

Otelin konum olarak hemen Forum Diyarbakır’ın yanında. Gayet güzel bir otel. Temiz. Tavsiye ederim.

Güzel ve modern bir otel, hizmet de iyiydi...

otel çok rahat bu üçüncü konaklamam yine tercih ederim

Wonderful Hotel, clean, calm, and very helpful staff. The reception staff are very cooperative and freindly. The situation of the hotel is just great, close to the shoping areas and good resturants. This was my 2nd stay in Novote and it will be my beat choice in next visits to Diyarbakir. I highly recomend this hotel.

It was good but just too much restrictions having a friend to meet up. It was not friendly place and people!

I liked thar a mall was right across street did my dry cleaning there it was close to all things and places i visited. I hated despised for 9 days i was there my room cards immediately demagnetized . i would come tired from being out and everyday i had to be inconvenienced and no one did or cared this was an issue

Turist rehberiyim, yatağı bu kadar rahat olan az otele rastlamışımdır. Genel olarak temiz. Yeri karışık değil. Hemen yanında Forum Avm var ihtiyaç durumunda bir kaç adımda Avm’desiniz. Şehir merkezine ( sur içi) biraz uzak. Ama rahatınıza düşkünseniz Novotel’i tercih edebilirsiniz.

Overall, it was a good hotel

My room was supposed to non-smoking but smelled like smoke. Curtains and bathroom linens were shabby. Bedspread was stained and I had to ask for new one.

Resepsiyon çok suratsızdı yeteri kadar ilgilenmedi otel hakkında bilgilendirme yapmadı fazla bekletti odadaki duş başlığı bozuktu 3kişi için şampuan duş jeli sabun yetersizdi 1adetti sadece tuvalet kapısı bozuktu

Resepsiyondaki arkadaşlar Kürtçe ve İngilizce bilmiyor

Tertemiz, kaliteli personel, kaliteli servis.

Very clean, organized property. Also, staff is so positive and friendly. I highly recommend this place.

Otel de herhangi bir sorun yaşamadık , temizlik iyiydi. Personel ilgiliydi. Tavsiye ederim

Diyarbakırı gezmek için geldiğimiz bir günün akşamında otelinizde konakladık Beğendik tam bi fiyat performans hizmeti Teşekkürler

Çok memnun kaldım. Çalışanları çok ilgili. Ve temiz

Çok başarılı ve nezih bir otel. Diyarbakır’da artık gideceğimiz yer Novotel 😊

Otelde ilk defa konakladık. Her yönüyle keyifli bi deneyim oldu. Sadece check out işlemi sırasında yetkili bayan sorumsuzluk örneği sergiledi. Hem yüzünde maske yoktu, hem de işlem yaparken hapşırdı ve eliyle ağzını tuttuktan sonra bir dezenfektan yapmadan işleme devam etti. Son derece rahatsız edici ve sorumsuzca bir davranıştı.

Minibar çok pahalı. Tuzak resmen.

Tek problem odadaki lavabonun giderinin problemli olması idi.

Karşıma ve teknik servisi cok samimi ve cana yakındı tek negatif kısmı suyun yeterince sıcak olması olarak geldi

Otel gerçekten güzel ve temizdi kesinlikle tavsiye ederim

Konforlu ve kalitrlu bir otel ulasim cok rahat ayrica cok temiz bir mekkan

otel mükemmel

Kaldığımız süre boyunca son derece memnun kaldık. Özellikle çalışanların güler yüzü çok daha keyifli bir seyahat deneyimi yaşattı.

Diyarbakirin iyi otellerinden biridir 👍

Otel temiz ve hizmet çok çok iyiydi teşekkür ederim 🙏

Klimalar çok kötüydü bu defa üşüdüm

Hotel eccellente, peccato per il servizio e l'attenzione al cliente che è pari al nulla. Servizio ristorante povero, personale che non parla Inglese, la colazione vergognosa.

The place looks really good and is clean. The service was quick and valet was nice. We arrived and tried figuring out the light switches, one light was not working it was the only one we wanted to use.. We could not find the remote for the TV, the next morning sitting on the couch next to the window, she says “look” and under the bed near the headboard was the remote we gave up on looking for. I decided to take a shower, and the main largest shower head was broken, it literally spat most of the water out sideways and the rest came out like normal.. After our shower, she was looking for the blowdryer we looked in every cabinet and there was nothing... Lastly, the sheets.. Man we’re they annoying, every time one of us would move the sheets would make a disturbing noise sounding like someone changing a plastic garbage bag, it was very unpleasant. We ended up using their heavy blanket because of this. Sorry guys, but I tried something other than Divan and will not make that mistake again.

Fantastic hotel & staff. HOTEL: Despite quite a few of the staff not speaking English they were very pleasant, polite and ensured our stay was a perfect one. Beds were really comfortable, water was warm, tea making facilities in the room with a free bottle of water each day... perfect! Pool was nice too (although not sure why we were made to where very tight fitting elastic head caps, surely a shower before swimming is a better way?) Nice little shopping precinct opposite, and plenty of places to eat within minutes. If you are from the West, don't expect alcohol here or in most local restaurants either! The local tea and coffee is amazing, as is the food! We will certainly have no hesitation in returning to this hotel when we return to complete our research in the next year or so! THE AREA: Although this area of Turkey is not recommended by many Western governments, including the UK, I was here with some colleagues to visit Dara and Gobekli Tepè for some research for work. Everywhere we went we were welcomed & treated really well. Can't speak highly enough of the people of Diyarbakir, from the Police in their armoured vehicles at check-points, through to the locals in villages and towns we passed through...

Herşey çok güzeldi çalışanlar güler yüzlü temizlik güzeldi ilgi güzeldi (mini bar çok pahalı :))

Tüm personel çok ilgiliydi ve herşey çok güzeldi teşekkürler

Klasik Nov otel kalitesi.. hiç bir şey şaşırtıcı değildi..

Yeni, kaliteli, düzgün bir otel. Rahat ettik ve dinlendik. Hem bireysel hem de grup olarak kalınabilecek bir otel.

Lokalizasyon merkeze 6 km. Şehir haritası yok. Diğer her şey mükemmel

diyarbakır seyahatimizde evde gibi hissetmemizi sağlayan ve her konuda acayip sevimli davranan otel ekibine çok teşekkür ederiz, keşke daha çok paramız olsaydı daha çok kalsaydık. karşılama ekibindeki muhammet bey ve pelin hanım bizi mutlu ettikleri gibi mutlu edilmeliler.

The staff were wonderful. The breakfast buffet was amazing. My only complaint was the rooms were too hot in late Nov and the only way to cool them down was to open the window. There is an upscale shopping mall across the street.

Girişte yaşadığımız ufak bir sorunu Otel yönetimi çok çabuk çözdü Çok teşekkür ederiz

Ulaşım açısından konumu güzel. Otel yeni ve bakımlı.

3 gecelik rezervasyon yaptım. Peşin ödedim. Sağlık sorunu sebebiyle 1 gece etken çıktım ve çıkarken 5 gün sonra gelip 1 gecelik konaklamamı kullanmak istediğimi söyledim. Size dönüş yaparız dediler. Dönüş yapıp kullanamayacağımı ilettiler. 200 TL için kendilerini küçük duruma düşürmelerini hiç hoş karşılamadım. 4-5 ay boyunca iş için sık sık Diyarbakırda olacağım. Ayda en az 5-6 gece konaklayacaktım. Bir daha bu oteli tercih etmeyi düşünmüyorum.

it was ok to stay, price/performance rate is low. Should see better hotel to this price.

Çok temiz Harika bir otel. Fiyatı da diğerlerine göre uygun.

Good location, very closed to restaurants and shoping mall, quite and comfortable

Süper

Mükemmel bir Diyarbakır gezisiydi.Hotel her yönüyle çok güzeldi.Resepsiyondaki Hacer ve Betül arkadaşlar bizlere çok yardımcı oldular ..sağolun

호텔스닷컴의 숙소 위치표시가 지도에 잘못되어 있어서 매우 고생했습니다. 밤에 갔는데, 택시를 여러 번 타고 자정에야 도착했습니다.. 도심과 동떨어진 위치입니다. 숙소는 가격대비 좋았고 조식도 좋았습니다. 리셉션 직원은 영어가 짧지만 매니저급 직원들이 와서 도와줍니다. 수영장, 피트니스, 하맘은 잘 사용되고 있지는 않은듯 했으나 그럭저럭 좋았습니다. 택시로 혹은 렌트로 공항, 호텔, 오토가르, 구시가를 다닌 다면 괜찮습니다.

Otel genel olarak konforlu. Çalışanlar yardım sever ve güleryüzlü. İş için seyahat edenler için ideal diyebilirim.