Olanro Hotel Negombo

Pool was amazing - wonderful to swim a few lengths every morning. Staff were extremely helpful. Friendly and attentive to our needs. Conference food was outstanding.

Personnel très sympathique

Salle de bain vétuste, calcaire et rouille, wc entartrés, lavabo ébréché

What went well • Mr. Renuka demonstrated excellent customer service. His approach was professional, courteous, and helpful.

Sorry For Late Reply I was busy. Concerns that need attention 1. Front desk service: The lady at reception did not demonstrate basic customer-service standards; her approach and tone were unhelpful and unprofessional. 2. Initial room condition: The first room we were given (before the change) had not been cleaned properly; the walls were noticeably dirty. 3. Room change to 107: After we requested a change, we were moved to Room 107. Your staff member Mr. John mentioned there was a “small mistake,” but there was water collecting on the floor, which was unsafe and inconvenient. 4. Pest issue: During the night, my wife and I were woken by a cockroach in the room. 5. Pool safety: I invited my best friend’s family for a swim, but damaged tiles in the pool area caused cuts/scratches to our legs. This is a serious safety hazard and an embarrassment during what was meant to be a treat.

Nice breakfast.

Not so clean wasroom

Friendly staff Cleaning rooms

The swimming pool is very dangerous, you can cut your legs in it. The hotel staff did not inform us in advance about the swimming pool problem. The food is very expensive and not very tasty.

The hotel was good and the rooms were comfortable, but the pool tiles were damaged

Good hotel for the price. Great for a quick stay after a long flight. Good food and comfortable bed

it's new and has a cafe and a pool on the premises.

you'd have to fill in quite a bit of paperwork upon check-in so it takes a minute for just one night. Same process if you want to extend

Excellent place to stay

Goede locatie en fijn dat ze je bij het vliegveld op komen halen zonder meerprijs. Dicht bij lekkere eettentjes en een ruime kamer en zwembad.

Ontbijt had iets beter gekund en ook niet alles was even schoon maar voor een nachtje prima!

Rating: 1/5 (Terrible) ​Title: Unacceptable: Cockroaches, No Water, Zero Service (Stay: Oct 19-20) ​"Do not stay here. My experience was completely unacceptable. ​Health Hazard: Found multiple cockroaches in the room. Unsanitary. ​Service Failure: On the morning of October 20th, there was no running water at all. ​Staff Ignored Calls: We called the front desk repeatedly to report the issues, and NO ONE answered the phone. ​The hotel failed on basic hygiene and essential services. This was a nightmare stay.

Todo bien, limpio. Personal muy amable.

Comunicación vía booking podría mejorar un poco para organizar recogida. La ducha sacaba poca agua.

In der Unterkunft haben wir uns wohl gefühlt. Bett war bequeme und Personal sehr nett. Frühstück war sehr lecker.

Nicht zentral und vermüllter Strand. Wenig Tourismus im Oktober. Pool hatte scharfe Fliesen. Man musste vorsichtig schwimmen.

La chambre est agréable et bien équipée.

Hôtel assez cher mais nous avons été globalement déçus. Le service client n’était vraiment pas à la hauteur. Nous avons seulement eu une bonne expérience avec le manager le dernier jour, qui a été le seul à se montrer arrangeant et nous a même offert des boissons pendant notre attente. La piscine était sale, avec des carreaux dangereux qui coupent, et ce n’est pas normal que des personnes extérieures puissent venir s’y baigner en vêtements. Le petit déjeuner n’était pas à la hauteur du standing annoncé et la communication était compliquée car le personnel ne parlait pas bien anglais. Pour ce prix, nous nous attendions à un service bien supérieur.

Room was good

Worst receptionist. She don't know how to talk.

Breakfast was delicious and very filling. Pool was great, as were the staff. Manager, Renuke, sent us complimentary drinks round the pool and was very attentive to our needs.

Nothing

dobre śniadanie, przyjemy i czysty basen, miła obsługa, pan zorganizował nam wycieczkę na przepłynięcie kanałem

brudna pościel

The staff were extremely helpful and friendly. I had a breakfast which was so yummy It was a short walk to the beach.

The pool was excellent and the service was perfect. They organized a tour around Negombo for a reasonable fare.

Clean room close to amenities very helpful staff and management

Pool not working on our visit required repairs Communication understanding at breakfast time was a problem

It look so great and more space in the room also the manager is really lovely and make us feel welcome and offered me a room after I asked about the pool. The staff are really nice because they know that we are deaf couple with kids and they are helpful!

Nothing

The pool was very welcoming, the rooms are comfortable and a good size and the housekeeper was lovely.

The hotel & fixtures have a modern feel to them but they just weren’t executed well. The hotel felt unloved & not looked after. The menu selections weren’t all available & there were no cocktails or smoothies either as they didn’t have a barman for the whole 4 days of our stay. TV did not work in our room, even repeatedly asking to sort it. Although the pool was lovely, all 4 of my family ended up with cut/sliced feet from all the uneven sharp tiles. We did mention this and were told they were aware of them and other guests were also having the same cuts too. When we first arrived our children’s room had no kettle & broken blinds, letting in all the light so they did move them the next day. I think they seem too distracted by all the additional functions/team lunches they run, so hotel guests are a second priority. They are all friendly enough though! We’re just sad the experience wasn’t as we were expecting…

Value for money, for the price offered this is an excellent value for money property, We had a stopover in Colombo before we could catch the flight, this hotel was excellent.

There are no computers or IT systems in the front office reception, they do the older way of papers and files, everything is managed manually, this is not much of a bother for the guest, i found this a bit strange.

The pool was very welcoming, the rooms are comfortable and a good size and housekeeper lovely.

The hotel & fixtures have a modern feel to them but they just weren't executed well. The hotel felt unloved & not looked after. The menu selections weren't all available & there were no cocktails or smoothies either as they didn't have a barman for the whole 4 days of our stay. TV did not work in our room, even repeatedly asking to sort it. Although the pool was lovely, all 4 of my family ended up with cut/sliced feet from all the uneven sharp tiles. When we first arrived our children's room had no kettle & broken blinds, so the room.was very bright but they did move them the next day. I think they seem too distracted by all the functions they run so the hotel guests are a second priority. They are all friendly enough though! We're just sad the experience wasn't as we were expecting....

Nice place

Nice place

Pool was not open for general public. And rooms had no intercom.

Location food for fit for the purposes.

The room was good and clean, we had to wait for the staff to clean the room since the previous occupant was late on checking out

When checking out they displayed a white board (which was not there when checking in) displaying an exchange rate which is very higher than the normal exchange rate and this was not informed when doing the check in. This was the 1st time for me I got charged in USD not LKR as a local for the booking I made through booking.com And the A/C remote was not working

Nice pool n clean rooms .Had a good time .

Nothing wrong

Staff and friendly and help us to suggest the food and guide what is the best

Pool is not renovated and get injured due to the bottom of the tiling also, better to have bit clean as the Bedsheet in our room is not changed as kept previous gest used, saw some hair and dirt... We pay money and better change new and charge for the laundry.

Staff was not welcoming enough and wasn't attentive. No person was there to welcome. They charge you the room charges at check-in, and not at the time of checkout as if they don't believe the customer. Ac was not functioning properly.

The olanro Hotel , just remember this name for the best hotel in Negombo. I stayed for 7 nights at this hotel. Stepping through the lobby, i was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious...very welcoming atmosphere. The staff throughout the hotel were very professional, friendly, and extremely helpful. They always greet and smile. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials, including AC and fridge, all with fantastic views. I have no hesitation in recommending this hotel to all tourist singles and families who want to visit Negombo. Thanks guys

cozy room with swimming pool in front of your room.

list of menu for room service is not available in the room, I asked and they promised me to bring it to my room, but nothing happened

Personel / stuff was very friendly . But we had some communication issues.

It was ok for money what we payed

Location if the hotel Nice hotel for people who likes to relax.

Breakfast service was too slow AC was not cooling enough Some amenities was missing in the room. Eg kettle was not available but in booking.com its says the room comes with a kettle.

Nice and clean place, great pool. very kind and caring staff always available to help. Restaurant and cafe at convenience made me feeling really comfortable.

Nice clean rooms and bedding.Nice big swimming pool. Attentive staff and always smiling. Had a nice Sri Lankan dinner. Breakfast was okay.at first and then asked if we could have a fruit platter included which made the English breakfast pleasant We stayed for 6 nights. We would stay again.

Enjoyed everything about this place. The room was comfortable right by the amazing pool. The staff were really attentive and friendly, they couldnt do enough for us. We had some lovely chats with the manager . We were half board and the meals were very good.

Nothing

We stayed on half board to attend a wedding there. The wedding reception hall is nice and spacious and the service provided by staff was excellent. The buffet was served in the adjoining hall and it prevented food ordour anddidnot disturb the guests. The room was comfortable with very clean linnen. The bathroom was clean.

We travelled a long way and arrived around 3pm. and needed a cup of tea as we were very thirsty. For the first time we found that there was no Tea/coffee, sugar, milk provided for half board... Though requested, refused to provide ☹️ Next morning ordered tea but served very late. The swimming pool was not clean and some tiles broken and could injure... Despite above, I still would recommend this as a budget hotel and I believe that the few shortcomings will be looked into.

Pool - Good. Rooms were clean. Bed and pillow were soft and comfortable. Their menu said either English, Sri Lankan Breakfast. Both days we were offered only English breakfast and when we queried about the Sri Lankan Breakfast, we were told that you need to inform the previous night if we wanted the Sri Lankan breakfast. This was not made aware either during the check-in process or during our first day breakfast time.

On both nights, there were functions happening at their hall and the noise went past midnight. It was very loud and no one in the rooms were able to sleep peacefully

Noisy due to celebrations Waited 45 mins for a coffee which never came. Otherwise good

we hosted a party but the food was cold, we asked for a room lodging purpose but said no rooms available. but we booked through booking .com the room was available terrible management

Food, staff, managment

They have large and lovely swimming pool

Breakfast

Room

Great pool for swimming lengths. Staff were very attentive and friendly. Good food and wide choice.

They could improve the pool area with sun beds and sun umbrellas.

We just stayed at the hotel for one night as our first night in Sri Lanka, but we felt a little sorry for staying here only this short, because we really liked it here! The atmosphere was nice. Dinner and breakfast was so delicious. Staff were super friendly and professional. They tried to make us happy in all way. This was a beautiful welcoming in Sri Lanka. Thank you! Hope to see you again.

Delicious food in the restaurant. Friendly staff. Nice swimming pool area, one swimming pool for children.

Hotel récent avec de très belles chambres et une grande piscine mais d'autres bâtiments sont en construction juste à coté de la piscine ( bruit du chantier et manque d'intimitée) De plus la 1ère nuit nous avons eu droit à une soirée privée organisée juste sous les chambres et la 2ème soirée anniversaire de mariage avec ambiance musicale. Bref la quiétude des clients de l'hôtel n'est pas la priorité de l'établissement .

It was a short experience generally in Negombo and specially at this hotel . I booked for one night only due to my second destination was to Kandy. Oerall, It's a small hotel with new line extension under constriction. There was no special view such as mountain our lake . The room size was fine for a couple , air condition , bathroom were good as well.

Staff is unkind unhonest fraud service quality is low and fee is very high. food is not good and dirty. There are many ants and spider bug in the room and dirty. They didn't clean room for 3days and ask me water charge. In the mid night party holds so I can't sleep because of making noise. Never visit this hotel. If you stay in this hotel... you will experience horrible situation.